Novotel Sydney Darling Square Hotel 4.5 stars

Location and facilities were amazing, will certainly stay there again - food was brilliant

very nice stay, friendly and efficient staff, clean and comfortable rooms, very enjoyable.

I stayed here for 3 nights with my children. The staff were amazing. From check in, to housekeeping and hospitality staff. A special mention to Julien in the restaurant whom remembered us and our order every day and made our morning extra special

Good experience except the bed sheet has blood on it when we checked in. The breakfast is very plain and food is not enough for what has been charged.

We conducted CADD training with 2 weeks notice and had delegates from Hobart, Newcastle, Cronulla and Prestons. We always choose Accor as the Novotel and Mercure brands are well suited to the non-junket idea that it is serious work and not a holiday for the delegates. jasmine Camilieri organised things, probably from her home (as we did not meet her) and Chris looked after us. The lunches at the pumphouse were fantastic and beyond expectations. One minor problem was the non-existent signage on the first day, as there must be 4 Novotels in Darling Harbour.

Great location, lovely room, very nice welcome gift. The stay was mostly positive, but nobody wants to hear about that, so a couple of negatives (which we were happy to overlook). We stayed over the Easter weekend, so Saturday and Sunday were VERY busy. On Saturday we received our breakfast 70 minutes after arriving in the restaurant. To be fair, they did W. us on the Friday that Saturday would be busy, so if they knew that why didn’t they put an extra couple of staff? Secondly, when the hotel is at capacity, the 2 lifts (which are slow anyway) are inadequate. We were lucky enough to be on the top floor, so we didn’t have much problem getting an empty lift. The 2 in each lift COVID rule went out the window. The lift stopped at every floor on the way down, every floor had 6-10 people waiting to get in. We were squashed in like sardines. People on 5th floor were walking down. So we’ll give the benefit of the doubt, blame COVID and Easter and give an overall 8/10

The stay at the Novotel Darling square was quite pleasant. The staff are very friendly and accommodating. The room are clean and well presented. The hotel itself is in a great location, right next to Darling harbour and Chinatown. The location was a plus for me. The only issue I experienced is the lack of social distancing in the lift and the swimming pool. I understand that there was sign to say only 2 people per lift but people didn’t care and the lift get filled with obviously more than 2 people. Swimming pool was the same story, only 12 people were allowed in and had to book in advance but when I went, the pool were packed with about 20+ people. My suggestion is to have staff monitor the lift and the swimming pools to make sure proper social distancing is adhered to. Other than that I had a great stay and will definitely come back.

It’s always a good time it’s just these surveys how for too long

Booked 3 rooms for our weekend away & everything was extremely comfy really enjoyed our 2 nights stay .

Happy with stay. Breakfast was nice. Complimentary drinks appreciated. Appointments were first class. Nice shower and bathroom. Comfortable king bed along with large TV with Fox. No TV program. Would prefer mugs to small cups provided. No toaster disappointing. Access from light rail good when travelling by train. Price was reasonable.

The staff food and service are always outstanding at this Novotel and that’s why we always choose to stay here on darling harbour instead of the other one and Sofitel. The rooms are great too. Never have had a problem. Staff are always friendly and professional. The staff at the pump house are sensational. Especially with our children. The food we had was great in there aswell. The breakfast was very average and slow. The staff were lovely though trying there hardest. We have another few reservations within this hotel and can’t wait to be back. Thanks to all the staff at the Novotel darling square including the reservations team aswell for always fulfilling our needless and changes throughout covid.

Good looking area of the city. Great places to eat in surrounding area. Breakfast was yummy. Loved having Netflix on the tv. Friendly staff. Tram nearby.

Professional service and was pleasantly surprised when early access to our room was available. Nice size room and comfortable bed with lovely bathroom.

Overall a really great stay. Location was perfect for kur needs. Team members were helpful and efficiemt. Room was decent sized, clean and tidy. Believe was upgraded to executive room and received two bottles of water and a couple of cookies which was appreciated. 5th floor with Chinese Garden view, a higher floor would have had a proper view of the Chinese Garden and possibly removed some road/vehicle noise from the streets during a long weekend. Overall a great stay and will come back.

Central position, lovely refurbished rooms , roomy bathrooms with great lighting. Extra clean rooms , dining room and bar. Great breakfast.