Pullman Melbourne on Swanston 5 stars

Customer review rating (ALL Rating) 4.4/5 904 reviews

Hotel extras

  • The perfect destination for work and pleasure, in the heart of Melbourne city.

  • With the city's best food and fashion on our doorstep, exploring Melbourne's many delights.

  • 204 spacious guest rooms thoughtfully designed to reflect Melbourne's edgy creativity.

  • The Club Lounge and Room 1954 on Level 15, offer guests and private events breathtaking views.

  • New fully refurbished hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman Melbourne on Swanston

195 Swanston Street

GPS:-37.812876, 144.96526

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Your meetings and events

Room 1954 is a beautiful and light-filled space in which to entertain your special guests. Located in the heart of the Melbourne CBD, Room 1954 is reflective of Les Erdi's personal style and timeless sophistication. This exclusive private will be sure to impress. Located on Level 15 within one of Melbourne' s newest hotels -Pullman Melbourne on Swanston, Room 1954 Private Dining Room boasts unbeatable views of Melbourne's stunning skyline, its own distinctive style and a warm, convivial atmosphere. The perfect space to make a statement, the dining room seats up to 26 guests and offers private lift access. Room 1954 plays homage to the year the late Les Erdi moved to Melbourne to embark his new life with wife Eva.

Room descriptions and layouts

meeting room

From 1 to 26 


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Our accommodation(s)

Our spacious guest rooms have been thoughtfully designed to reflect Melbourne's edgy creativity. All rooms are equipped with a personalised digital concierge service, convenient inclusions to help you feel at home, and beautiful Aspar Aurora Spa products for a touch of in-room pampering. Looking for some additional stress release? Head to our gym for a solo workout or group fitness, or simply do nothing at all and enjoy some much-needed downtime. Pullman Melbourne on Swanston, a truly Melbourne experience

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  904 reviews

TripAdvisor Rating  4.0/5  147 reviews

Great location, friendly service

TripAdvisor rating 5.0/5

Hakamix Couples - TripAdvisor review

Three nights at Pullman on Swanston. Great location in city center on Swanston street, one of the main shopping streets in Melbourne. We had superior room, newly renovated comfortable and quiet room, comfortable beds and good A/C. Very friendly and easy going service at reception. I visited also Fitness Room, rather small and limited equipments. Dinner at Eva restaurant was enjoyable. Pullman is near Chinatown, many restaurants and cafés around.

Great position. Modern rooms. Very noisy due to renovations. Bad experience when ordering room service. Over a one wait to then be told that our meal will now be microwaved and then delivered.

Customer review rating 3.5/5

Sharon C. Couples - Confirmed reviews ALL

Great modern clean room. Location Location Location. Unfortunately very noisy.

Dear Sharon C., Thank you for your recent patronage and time to provide feedback. I am disappointed that not everything was as you expected. Please accept my sincerest apology that we fell short in a couple of areas, and I will be sure to follow up your comments. Sincerely, Alex Mihardja Executive Assistant

Good location, but noisy rooms even on 12th floor

Customer review rating 2.5/5

Paul B. Business - Confirmed reviews ALL

Stayed on 12th floor and drilling was very loud at 7am I complained and three people at front desk said they were supposed to start at 9 but couldn’t do anything about it. No apologies to me.

Dear Paul B., Thank you for staying with us and for sharing your experience. Allow me to sincerely apologize for the inconveniences experienced due to the noises heard from the 14th floor. Indeed, the work wasn't meant to commence until after 9am. We have since advised the foreman of this recurring issues. On a more positive note, I am delighted to advise that the work on level 14 has now been completed. Once again, our apologies for the inconveniences caused and we hope to see you again on your next visit for a hassle-free stay. Sincerely, Alex Mihardja Executive Assistant

Walk to everything perfect.

Customer review rating 4.5/5

Darrell F. Couples - Confirmed reviews ALL

Wonderful stay were very welcoming friendly staff and the lounge was excellent.The worker’s on the floor above was a bit disturbing but we were out most of the day.

Dear Darrell F, Thank you for your compliments on our location and the kind words on the excellent service provided by the team at The Club Lounge. Greatly appreciated. Sincere apologies for the inconveniences experienced due to the work happening on level 14. Delighted to advise that the work there has now been completed. We look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant

Good hotel good service

Customer review rating 4.5/5

Travelman59 Couples - Confirmed reviews ALL

We were upgraded due to my Accor platinum card. The room was very nice room, but unfortunately no view (the same room on a higher floor would have been perfect). The room was a sort of junior suite style, with a huge bathroom, a sitting area and a small bedroom. One really weird thing is that when you turn on the ceiling lighting, you have to have it on (or off) in the sitting area and in the bedroom as well ! This is a problem if you want to do some work in the lounge area and your partner wants to sleep. And no stand up lamp in the lounge area, which would have solved this unusual lighting problem. Apart from that everything was fine - we were made to feel very welcome, all stage were helpful and friendly, the club lounge is of a very good standard. We would probably stay again if we come back to Melbourne

Dear TravelMan59, Thank you for taking the time to share your recent experience at our hotel. We are so glad you enjoyed most aspects of your stay. I will be sure to convey your compliments & constructive feedback to our management for their perusal. We look forward to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 457 reviews 9.4/10 Location
  • 568 reviews 8/10 Room
  • 580 reviews 8/10 Service
  • 9 reviews 5.6/10 WiFi
  • 197 reviews 8.7/10 Vibe
  • 160 reviews 8.2/10 Amenities
  • 149 reviews 7.2/10 Cleanliness
  • 137 reviews 6.4/10 Breakfast

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