Pullman Melbourne on Swanston

Pullman Melbourne on Swanston 5 stars

Customer review rating (ALL Rating) 4.5/5 492 reviews

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Hotel extras

  • The perfect destination for work and pleasure, in the heart of Melbourne city.

  • With the city's best food and fashion on our doorstep, exploring Melbourne's many delights.

  • 204 spacious guest rooms thoughtfully designed to reflect Melbourne's edgy creativity.

  • The Club Lounge and Private Dining Room 1954 located on Level 15, offering breathtaking views.

  • Newly refurbished hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman Melbourne on Swanston

195 Swanston Street

GPS:-37.812876, 144.96526

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Your meetings and events

Room 1954 is a beautiful and light-filled space in which to entertain your special guests. Located in the heart of the Melbourne CBD, Room 1954 is reflective of Les Erdi's personal style and timeless sophistication. This exclusive private will be sure to impress. Located on Level 15 within one of Melbourne' s newest hotels -Pullman Melbourne on Swanston, Room 1954 Private Dining Room boasts unbeatable views of Melbourne's stunning skyline, its own distinctive style and a warm, convivial atmosphere. The perfect space to make a statement, the dining room seats up to 26 guests and offers private lift access. Room 1954 plays homage to the year the late Les Erdi moved to Melbourne to embark his new life with wife Eva.

Room descriptions and layouts

meeting room

From 1 to 26 


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Our accommodation(s)

Our spacious guest rooms have been thoughtfully designed to reflect Melbourne's edgy creativity. All rooms are equipped with a personalised digital concierge service, convenient inclusions to help you feel at home, and beautiful Aspar Aurora Spa products for a touch of in-room pampering. Looking for some additional stress release? Head to our gym for a solo workout or group fitness, or simply do nothing at all and enjoy some much-needed downtime. Pullman Melbourne on Swanston, a truly Melbourne experience

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  492 reviews

TripAdvisor Rating  4.5/5  125 reviews


TripAdvisor rating 1.0/5

lottiet289 Solo travel - TripAdvisor review

I stayed at this hotel to get away from an ongoing identity theft situation. I told the receptionist to not let anyone into my room as I am being targeted by a known cyber group. Upon returning from the day my phone is left off the hook. I notice it straight away and then I couldn’t call out. I knew someone had tampered with my room. I go to walk down the fire exit to reception and all the fire exit doors are locked which is illegal for starters. I had to call out for help luckily two ladies let me back in. I go to the lift and the manager is about to get out but I go down to G and he goes down to G intercepts me at reception asking if everything was ok. I said sure I’m going to speak to the lady at receptionist I felt uneasy he was about to get out on my level and then followed me down to G. I go to her and the manager stands nervously behind her I said can you check my room phone someone has been in the room she happily agrees before the manager ushers her to the side saying I need to talk to you quickly. I said no she is coming to the room with me. He said no no it’s important it’s about the room. I firmly said no she is coming up to the room as we walk to reception he runs to the fire alarm switchboard and clicks something. I asked the receptionist why did he just do that and she said I don’t know that was really weird. We go up to my level my room number 214 light is switched off. All the other ones are on and it was on 5 mins prior to walking down. I said why is my room light off she said I don’t know that’s really weird. She calls out and the phone is ringing fine. So whatever the manager clicked on the fire switch board turned my light off and made the phone work. She said lock your doors and get some rest but I knew the manager had let someone go in my room I was uneasy so I unplugged everything to check if anything else was wrong. I ended up at 11pm checking out I asked the man why did you go over there and click something he’s response was he was checking the fire alarm I said well if anything happens to me I have your name and know where you work. They refused to give me my $350 back. The money isn’t a problem but the fact the manager was involved with this cyber group or corrupted into letting someone in my room is unacceptable and I did not feel safe. I wanted to make a written complaint a week later in person in which I was told to just email the manager instead and that I had left the room with plugs out everywhere which I had every right too knowing what just happened. The fact the own receptionist said it was really weird twice and had no idea what just happened just confirmed it wasn’t just me that knew something was wrong. I’ve got a video of what unfolded throughout the terrifying process and reported it to the police. Do not stay here!

Great stay

Customer review rating 4.5/5

Tamas Couples - Confirmed reviews ALL

The hotel is really well located, close to the tram and many restaurants, cafes, shops and places of interest in central Melbourne. The room was very comfortable. Breakfast was great and the staff were helpful.

Dear Tamas, Thank you for always staying recently. Very happy to read that you enjoyed all aspects of your stay with us. We certainly look forward to see you again for another great stay. Sincerely, Alex Mihardja Executive Assistant

Business trip

Customer review rating 4.5/5

Kevin Business - Confirmed reviews ALL


Dear Kevin, Thank you for your positive review. Your kind words is greatly appreciated. We look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant

Good hotel with excellent CBD Location

Customer review rating 4.5/5

Miles Solo - Confirmed reviews ALL

Stayed one night as catching a show at the Arts Center. Location is perfect and everything in Melbourne city is walking distance. Comfortable, newly renovated room with good facilities. Very nice club lounge - only criticism was extrey slow service for breakfast on Saturday morning. Maybe short staffed or too many peoples all at once. Will certainly consider this hotel for next Melbourne visit.

Dear Miles, Thank you for staying with us and for highlighting aspects of your stay that you enjoyed. Apologies for the slow service during breakfast on Saturday. Your concern has been passed on to our Club Lounge Manager for his attention. Thank you for considering us on your future Melbourne-visits. Sincerely, Alex Mihardja Executive Assistant

Very well located

Customer review rating 4.5/5

Nicole M. Couples - Confirmed reviews ALL

Great stay and lovely room - clean and loved the facilities Was disappointed with the breakfast we had on first morning we didn’t go the second day Thought the options were limited Staff at reception were awesome Room service menu looked great - would have like to try a few things but went out for dinner both nights we stayed

Dear Nicole M., Thank you for your recent patronage and your time to provide a review. We truly appreciate your kind words on the awesome service provided by our team and our central location. We hope to see you again for another great stay and for you to try our Room Service offering. Sincerely, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 283 reviews 9.5/10 Location
  • 359 reviews 8.1/10 Room
  • 356 reviews 8/10 Service
  • 5 reviews 3.3/10 WiFi
  • 122 reviews 8.5/10 Vibe
  • 96 reviews 7.9/10 Amenities
  • 91 reviews 6.9/10 Breakfast
  • 89 reviews 7.4/10 Cleanliness

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