Mercure Welcome Melbourne 3 stars

Customer review rating 4.1/5 18,803 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Welcome Melbourne
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Hotel extras

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • Hot meals
  • Snack & beverage machinePaying
Leisure and activities
  • Babysitting on request
  • Jogging track (Nearby)
Business services
  • Conventions hotel
  • Copy/print service availablePaying
Information message

Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000
melbourne
australia

Tel: +61396390555

Fax: (+61)3/96637447

Check-in from 14h00

Check out up to 11h00

  • Skybus :  Southern Cross Station

  • CHAPEL STREET / TOORAK ROAD :  TRAM 8

  • MELBOURNE UNIVERSITY :  TRAM 3

  • ST KILDA BEACH AND ACLAND STREET :  TRAM 16

  • By plane

    AVALON At 60km / 37 miles

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 25km / 15.63 miles - Shuttle paying

  • By boat

    SPIRIT OF TASMANIA At 4.5km / 2.8 miles

  • By boat

    YARRA FERRY TERMINAL At 1.6km / 0.99 miles

  • By helicopter

    MELBOURNE HELIPAD At 1.6km / 0.99 miles

  • By car

    HUME HIGHWAY At 8km / 4.97 miles

  • By car

    MONASH FREEWAY At 4.8km / 2.98 miles

  • By car

    WESTGATE FREEEWAY At 6.4km / 3.98 miles

  • By train

    FLINDERS STREET At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS STATION At 1.6km / 0.99 miles

GPS :-37.812801, 144.964508

Companies

  • CARLTON AND UNITED BREWERIES 4.01 km / 2.49 mi
  • TELSTRA 0.4 km / 0.25 mi
Companies

Our accommodation(s)

Visitors looking for stylish, affordable Melbourne accommodation should look no further than Mercure Welcome Melbourne. Tastefully appointed and contemporary, guest rooms at this impressive Melbourne hotel offer everything needed for a comfortable stay. A vailable in a variety of configurations - including Superior and Premium options - guest rooms feature a range of convenient amenities, which include a TV with cable and pay-per-view channels, WIFI access, a work desk, a minibar and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Premium Standard Room 1 Queen bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room 2 Single Beds

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room 1 King and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard room

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room 1 King Bed Accesible Bathroom

Accessible room
  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • Illy coffee machine
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

SOUL CAFE

Type of cuisine: Cafe

The perfect place for a light breakfast, casual lunch or evening snack. Soul Café's menu offers something to please everyone including an abundant selection of hearty home-style food, premium coffee and a great selection of T2 herbal teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOUDEN KITCHEN & GRILL

Type of cuisine: Regional

The Louden Kitchen and Grill is a contemporary restaurant offering a great value buffet breakfast.

Our guest reviews for
Mercure Welcome Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

18,803 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,814 reviews

good location rooms a bit dated

Customer review rating 4.1/5

Leisa Friends - 03/04/2020 Confirmed reviews ALL

was great staying there however I did ask for a free upgrade & was told by reception that they didn't do free upgrades even though there were massive cancellations due to the coronavirus. only to hear the person next to me checking was told ""Quote" Yes we are able to give you that free upgrade. so the girl serving me told me a straight up lie which I wasn't too impressed with.

Location, room and staff made for a pleasant stay

Customer review rating 4.1/5

Anonymous Families - 02/04/2020 Confirmed reviews ALL

Overall we had a lovely stay. The only thing we were not thrilled with was on arrival (early at around 11am) we were advised there was a room ready for us but then told we would have to pay extra for upgrade. I'm sure it wasn't meant that way but it seemed like you had to pay for a early checkin which we had never been asked for anywhere else before.

Quiet Stay

Customer review rating 4.1/5

Geoffrey Couples - 31/03/2020 Confirmed reviews ALL

Quiet stay in Melbourne to bookend our Great Ocean Road tour. Unfortunately it corresponded with the conora virus arrival and thus was a little quieter than expected.

Fantastic location

Customer review rating 4.1/5

Haydn Couples - 31/03/2020 Confirmed reviews ALL

We booked this primarily because it was directly opposite the Adelaide Convention Centre where we attended the Cellar Door Festival. What a great choice. We had a Mercure suite with balcony. Room was very clean and appeared to be decorated to modern taste. The only letdown was the seating. The sofa could have been a little bigger and more comfortable.

Great location close to restaurants and shopping

Customer review rating 4.1/5

Priscilla Business - 29/03/2020 Confirmed reviews ALL

great location, rooms are average. Bathrooms are lovely and updated.

Good Stay

Customer review rating 4.1/5

Dave M. Families - 28/03/2020 Confirmed reviews ALL

Reception and assistance on arrival and departure exceptional. Food Service for Breakfast ordinary. But trying times with Social Distancing.

Very good location

Customer review rating 4.1/5

Costantino Couples - 28/03/2020 Confirmed reviews ALL

Very good location

Good location shabby on the outside

Customer review rating 4.1/5

Ben N. Solo - 28/03/2020 Confirmed reviews ALL

A nice 3 star hotel in the Centre of Melbourne. It is in an excellent position. The reception is old and shabby as are the hallways and other public areas of the hotel. The rooms are great, refurbished and roomy. Good facilities and amenities. I had a great stay. Breakfast was good and definitely worth the $25

Well located

Customer review rating 4.1/5

Roderick B. Families - 28/03/2020 Confirmed reviews ALL

Very friendly, efficient and friendly staff

Well located

Customer review rating 4.1/5

Marilou Couples - 28/03/2020 Confirmed reviews ALL

Well located close to everything, rate is good unfortunately my 3 nights stay are affected with itchy sleepless nights due to dirty quilt in our bed.

Very good location. Near everything i need, very close to Nelayan - halal and Indonesian restaurant

Customer review rating 4.1/5

Hertamira G. Business - 26/03/2020 Confirmed reviews ALL

Lovely stay. Clean room.

Old dated rooms didn’t get what was promised on booking

Customer review rating 4.1/5

Peter C. Couples - 25/03/2020 Confirmed reviews ALL

On booking direct with hotel reception staff was told that breakfast was included in our stay upon checking in informed this was the case, made out to feel like we were lying. Room was old dated and smelt musty only provided with 2 towels for a 2 night stay bed was hard and uncomfortable.

great place love it and got an upgrade to a king room thanks for looking after loyal customers

Customer review rating 4.1/5

Karen P. Couples - 25/03/2020 Confirmed reviews ALL

staff great friendly and helpful as well they all looked after us had car valet that used to be $40-$45 not... $60 dollars a bit steep for non business people as business people book it to there work .. anyhow had a great time disappointed you cant walk thru to the pokies from the welcome desk as other times at night playing pokies one of us might want to stay a little longer which happened on friday night usual just go up to room thru hotel.. but now have to go outside and walk around not safe by yourself and then went into old swanston hotel.. Pullman now thought going to a night club so dark walking in there terrible scary and 2 people squashed in desk to greet you not very exciting and appealing glad not walking and staying there.. superposed to be luxury WWhat have you done.. to the entrance to swan ton hotel entrance least im telling you most people might not come back again..one of your best customers service guys is not there anymore i asked was he in as always say Hi to Nick Phillips but heres gone a great loss to you guys always looked after us plus any new friends i brought to show them this great place to stay as so central a lot of friends came back them selves they felt safe will be back again soon

Great location

Customer review rating 4.1/5

Karen C. Families - 24/03/2020 Confirmed reviews ALL

We arrived for our 5 night stay at Mercure the same time the announcement of the Grand Prix was being cancelled.... the Grand Prix was the sole reason for our stay. Meghan welcomed us warmly, let us into our room early (I am an Accor member) as we waited to hear more from the Grand Prix. The next day we were given our options if we wanted to leave. However, we decided to stay and enjoy a getaway in a great location, breakfast everyday, lovely beds and staff that said hello and chatted everytime we came and went.

Not a good location , parking option valet. Took way to long

Customer review rating 4.1/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

With covid19. The staff at the counter were not showing good higjne. No distance offered Took my credit card. My licence. Offered me a pen they had used and did not offer me hand sanitiser after this. And it was sitting on the counter. I had to ask for it

Nice hotel

Customer review rating 4.1/5

Cahyo Business - 23/03/2020 Confirmed reviews ALL

Strategic location, clean room, friendly staff.

Good Stay

Customer review rating 4.1/5

Anonymous Business - 22/03/2020 Confirmed reviews ALL

I have stayed at the Hotel before a few times.

Excellent location and service thanks

Customer review rating 4.1/5

Mick M. Couples - 22/03/2020 Confirmed reviews ALL

Staff were very helpfull and room was very good. Location is perfect for shopping and dining at local restaurants...

Well located

Customer review rating 4.1/5

Gail Couples - 22/03/2020 Confirmed reviews ALL

Stayed for two nights in a King Bedroom on the 12th floor and slept badly both nights because of the air conditioner which rattled loudly even when we switched it to low. Turned it off the second night but then the room became warm and stuffy which was also uncomfortable! The bathroom had been modernised and although small was sufficient with a good shower (plenty of hot water). The staff on the desk and entrance were all very friendly and helpful but while waiting for an Uber we were harassed by a gentleman trying to persuade us to accept a ride from a lady (possibly his wife) who was parked in a taxi van directly outside. He was very persistent and made us feel annoyed and uncomfortable-we felt he should’ve been moved on. Melbourne Mercure is in a great location in the city and well priced but I don’t think we would stay there again as it all felt tired and a little depressing.

Well located

Customer review rating 4.1/5

Ros M. Couples - 21/03/2020 Confirmed reviews ALL

The room was very nice, however the bed needs to have a bed topper to make it much softer and the pillows need to be improved, they were very hard and uncomfortable.

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