Mercure Welcome Melbourne

Mercure Welcome Melbourne 3 stars

Customer review rating (ALL Rating) 4.1/5 505 reviews

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Hotel extras

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

ALLSAFE approved hotel

Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street

GPS:-37.812801, 144.964508

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
Near the property
  • Car park

Our accommodation(s)

Visitors looking for stylish, affordable Melbourne accommodation should look no further than Mercure Welcome Melbourne. Tastefully appointed and contemporary, guest rooms at this impressive Melbourne hotel offer everything needed for a comfortable stay. A vailable in a variety of configurations - including Superior and Premium options - guest rooms feature a range of convenient amenities, which include a TV with cable and pay-per-view channels, WIFI access, a work desk, a minibar and a modern ensuite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  505 reviews

TripAdvisor Rating  3.5/5  4,842 reviews

Lovely helpful staff. The only complaint i would have is that the bed i stayed in was quite lumpy and painful.

Customer review rating 4.5/5

Marie F. Solo - Confirmed reviews ALL

I enjoyed my stay, the staff were lovely. The room was clean, well supplied and welcoming. The only problem was that the bed (mattress) i stayed in was very lumpy/bowed and painful.

Dear Marie F., Thank you for staying with us recently. We are sorry to hear that your stay was negatively impacted by the quality of mattress provided in the room. I have passed on your concern to our Facility Manager for his urgent attention. Thank you once again for your valuable feedback. We look forward to the opportunity to welcome you back to the hotel on your next travel to Melbourne. Sincerely, Alex Mihardja Executive Assistant

Well located, Good stay

Customer review rating 4.5/5

Brian P. Couples - Confirmed reviews ALL

Centrally located, plenty of Ubers and taxis available. Excellent clean bed linen towels etc. Staff extremely friendly and helpful under all circumstances. Queen room very nice with tea making facilities plenty of power points for charging electronic devices, free wifi worked very well.

Dear Brian P., Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed all aspects of your stay with us. We appreciate your kind words in highlighting the friendliness of our staff. We look forward to welcoming you back to our hotel in the future. Sincerely, Alex Mihardja Executive Assistant

Conveniently positioned

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

All staff friendly and efficient. The hotel is conveniently place near eateries and the Princess theatre.

Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel. Your constructive feedback have also been passed on to our relevant Department Heads. Thank you again for your feedback and we look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant

Location! Location! Location!

TripAdvisor rating 4.0/5

urbandrifter Couples - TripAdvisor review

Happy Anniversary to us! My partner made a surprise booking at the Mercure and so a quick train trip from home with a small bag had us settled into our superior king room on the 5th floor by 4pm. Spacious and simple in design, the room was ideal for our special night. The nice little nook window complete with comfortable chair looked out onto Little Bourke Street and up to the start of Chinatown looking east. We were in the heart of so many restaurants. A knock at the door and voila - a lovely woman delivered an ice bucket and glasses with chilled De Botoli sparkling wine from The Yarra Valley. Feeling very spoilt. Our restaurant booking was for 7.30, so we watched a little tv, showered, listened to a podcast and even caught a half hour nap. Oh how I love hotel linen. Back from the restaurant (Maha in Bond Street) by 10.30pm, we swiped our room key to get ourselves back into the hotel and headed to our room. We had organised a late checkout but unfortunately, the sounds of people leaving and the cleaning staff doing their job, it woke us early and we couldn’t really get back to sleep. Apart from that morning noise, the hotel is very quiet and the room temperature easy to set to your comfort levels. Check in and check out was seamless. Breakfast is optional and may be included in your package - ask when booking. Breakfast is at the Louder which is part of the Mercure. Notes: iron, ironing board, bar fridge with milk, tea and coffee making facilities, safe, tissues, USB ports, usual shower and bathroom wares. Lovely place to stay in the heart of Melbourne at a reasonable price.

Dear Urbandrifter, A very happy anniversary to you and your partner. Thank you for your detailed feedback after staying with us. Our sincere apologies for the inconveniences experienced due to the noises from the neighboring rooms on your day of departure. We hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Executive Assistant

A superb spot to stay

Customer review rating 5.0/5

Linda C. Couples - Confirmed reviews ALL

Very welcoming and helpful. We received a lovely bottle of wine as I was celebrating a special birthday. The room was comfortable and the location was excellent. We were able to walk everywhere and there was close access to public transport and great eateries.

Dear Linda C., Thank you for choosing to stay with us as part of your birthday celebration. Apologies that the bedding was incorrect in the first room allocated. Thank you for letting us aware of the error and allowed us to rectify the situation. Appreciate your kind words and we look forward to see you again . Sincerely, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 503 reviews 9.5/10 Location
  • 572 reviews 5.5/10 Room
  • 501 reviews 8.4/10 Service
  • 5 reviews 8.1/10 WiFi
  • 341 reviews 2.8/10 Comfort
  • 200 reviews 7.3/10 Cleanliness
  • 163 reviews 9/10 Breakfast
  • 10 reviews 2.9/10 Bar

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