Mercure Welcome Melbourne

Mercure Welcome Melbourne 3 stars

Customer review rating (ALL Rating) 4.3/5 26 reviews

ALLSAFE approved hotel

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Description

Hotel extras

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

Telephone +61 3 9639 0555

Fax +61 3 9663 7447

Contact email

  • Skybus:  Southern Cross Station

  • CHAPEL STREET / TOORAK ROAD:  TRAM 8

  • MELBOURNE UNIVERSITY:  TRAM 3

  • ST KILDA BEACH AND ACLAND STREET:  TRAM 16

  • By plane

    AVALON At 60km / 37 miles

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 25km / 15.63 miles - Shuttle paying

  • By boat

    SPIRIT OF TASMANIA At 4.5km / 2.8 miles

  • By boat

    YARRA FERRY TERMINAL At 1.6km / 0.99 miles

  • By helicopter

    MELBOURNE HELIPAD At 1.6km / 0.99 miles

  • By car

    HUME HIGHWAY At 8km / 4.97 miles

  • By car

    MONASH FREEWAY At 4.8km / 2.98 miles

  • By car

    WESTGATE FREEEWAY At 6.4km / 3.98 miles

  • By train

    FLINDERS STREET At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS STATION At 1.6km / 0.99 miles

GPS:-37.812801, 144.964508

Companies

  • CARLTON AND UNITED BREWERIES 4.01 km / 2.49 mi
  • TELSTRA 0.4 km / 0.25 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
Near the property
  • Car park

Our accommodation(s)

Visitors looking for stylish, affordable Melbourne accommodation should look no further than Mercure Welcome Melbourne. Tastefully appointed and contemporary, guest rooms at this impressive Melbourne hotel offer everything needed for a comfortable stay. A vailable in a variety of configurations - including Superior and Premium options - guest rooms feature a range of convenient amenities, which include a TV with cable and pay-per-view channels, WIFI access, a work desk, a minibar and a modern ensuite.

Our guest reviews

Our guest reviews for
Mercure Welcome Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  26 reviews

TripAdvisor Rating  3.5/5  4,827 reviews

well located and pleasant stay

Customer review rating 5.0/5

Susan L. B. T. Friends - Confirmed reviews ALL

Staff were friendly and couteous. A special mention to one your front reception staff (Indian national) who I regretted not getting his name. He was so helpful when we booked a supposedly van or bigger car for my group of 6 pax. Perhaps it was my mistake for not mentioning the number of luggages but he was so quick to respond to our dilemma! He went out to let the cab driver know we can't take his cab due to the number of luggages we have. Then he promptly made a call to get a bigger car which was a comfortable ride all the way to the airport with all our luggages together. The cab driver that he booked for us was very good and we even had a snooze all the way to the airport

Good Location

Customer review rating 4.0/5

Catherine Couples - Confirmed reviews ALL

Great location to access shops, restaurants and theatre

Good stay

Customer review rating 4.5/5

N. C. K. Couples - Confirmed reviews ALL

Staff very pleasant and helpful. Enjoyable stay and location is good for shopping and eating. Unfortunately we miss the one day tours that was available at the hotel.

Good, Clean, Basic

Customer review rating 3.0/5

Alex C. Business - Confirmed reviews ALL

The overall experience was good. The check-in was smooth and welcoming while the check-out was delayed due to a lack of staff on the reception desk. The room was basic, more basic and smaller than expected. The bathroom was nice however the rest of the room was like a 3 star motel. While it did come with a fridge and kettle there was a lack of Power points and a toaster would have been an expected addition. The bed was comfortable but given it is Melbourne a quilt/doona would have been appreciated. The heating/Aircon was quite loud and not overly effective. It was surprising that News24 was not available on the TV and so the only news channel available was Sky News. The breakfast was well priced at the reduced rate of $20 and the addition, I can suggest is mushrooms otherwise it was a good hot and cold selection. The hotel is poorly signed.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

checkin a bit slow

Well located

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Just OK

Great location

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Great location It was within walking distance everywhere, and the trolleys were close by. So many food places around

Well located

Customer review rating 4.0/5

Rohan A. Business - Confirmed reviews ALL

Good

Great location and customer service!

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Fantastic friendly service when I rung, always at the service desk every time we came and went, always at the breakfast from the staff there too. Breakfast was wonderful as well. Location spot on.

Dear Linda, Your kind words means a lot to us and I will ensure our team knows of your excellent feedback. We look forward to see you again in Melbourne on your next travels. Thank you again for the encouraging review. Sincerely, Alex Mihardja Executive Assistant

Accessible location

Customer review rating 4.0/5

C. N. W. Friends - Confirmed reviews ALL

It was a pleasant stay. The staff are all very warm and welcoming. They are accommodating to queries and are very polite and helpful.

Dear C. Nacar W., We are most appreciative of your kind feedback after staying with us recently. I will be sure to share compliments to our team and look forward to see you again for another pleasant stay. Sincerely, Alex Mihardja Executive Assistant

Right in the heart of Melbourne

Customer review rating 3.5/5

Michelle Friends - Confirmed reviews ALL

Great location and small but comfortable rooms with reasonable rates.

Dear Michelle, Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel, and found the accommodation provided to be comfortable & of good value. We look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant

Excellent stay.

Customer review rating 5.0/5

Silver F. G. Friends - Confirmed reviews ALL

Well located. Excellent service from staff. Felt like coming home.

Dear Silver fox Granny, From the bottom of our heart, we e thank you for your continuous patronage and your kind words. We look forward to your next visit to your home-away-from-home. Sincerely, Alex Mihardja Executive Assistant

Excellent location

Customer review rating 4.0/5

J H. Business - Confirmed reviews ALL

Rooms are small, walls a bit thin. I could hear the next room going to the toilet, I could also hear doors opening and closing.

Dear J h, We very much appreciate your comments regarding your stay at the Mercure Welcome Melbourne. Sincere apologies that we didn't tick all the boxes with the accommodation provided. We hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Executive Assistant

Customer review rating 5.0/5

Kelly M. Families - Confirmed reviews ALL

This was my 4th stay at Mercure. Great location and friendly staff. Breakfast amazing.

Dear Kelly M., We thank you for your continuous patronage and your kind words. I will be sure to pass on your kind words to our team and we look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant

Pleasant stay for the week

Customer review rating 4.5/5

Sy Couples - Confirmed reviews ALL

We stayed in Mercure for about 7 nights due to its convenient location. The room was clean and neat when we arrived. We had a little issue with a toilet leak in the middle of our stay (day 3) after we returned to the hotel at the end of the day, but it was quickly resolved when the front desk helped us to arrange a change of room that night. The new room allocated to us was slightly bigger, and we were grateful for the arrangement since the leak would have been a hassle due to the flood on the floor. Also, the room cleaning service did a really good job cleaning our room over the stay for the trip. We are satisfied with our experience at Mercure.

Dear SY, We very much appreciate your comments regarding your stay at the Mercure Welcome Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to apologize for the inconveniences experienced due to the toilet leak in the middle of your stay. I couldn't be happier that you decided to let us know of the issue and gave us the opportunity to rectify the situation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Mihardja Executive Assistant

Great location

Customer review rating 3.5/5

Cassandra Couples - Confirmed reviews ALL

We were in Melbourne for one night, to attend an event. The hotel was a great location for our stay, and staff were friendly and helpful. The room was clean and a good size, though the bathroom was on the small size. The bed was quite hard, which is not normally my preference.

Dear Cassandra, Thank you for staying with us recently and for providing us with your review. Thank you for being complimentary on aspects of your stay that we do well & for being constructive with your feedback. In regards, to the mattress, on your future stays, please feel free to include your preference for the mattress, and we will endeavor to put an additional topper to make the mattress feels softer. We thank you again for your review and we hope to see you again. Sincerely, Alex Mihardja Executive Assistant

Adequate

Customer review rating 3.0/5

Barbara Solo - Confirmed reviews ALL

A small and basic room. Reduced amenities if possible. Just adequate.

Dear Barbara, Thank you for taking the time to tell us about your experience at the Mercure Welcome Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We thank you for your time in providing a review & we hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Executive Assistant

Cozy, Clean, Complete

Customer review rating 5.0/5

Marc O. Families - Confirmed reviews ALL

Stayed with my family which included 1 disabled person and a child. The facilities were more than enough and the location just perfect. They even extended our checkout to help us with the organisation of my mother and son (free of charge)

Dear Marc O. We are thankful for your time in providing a review. I am very pleased to read that we were able to assist you with a late departure, and that you enjoyed our central location and facilities on offer. We hope to see you again soon. Sincerely, Alex Mihardja Executive Assistant

Great place to stay

TripAdvisor rating 5.0/5

kerriexx5 TripAdvisor review

Great place to stay central to everything right in the middle of Chinatown great restaurants to choose from .. staff couldn’t have been any more helpful Rooms are on small side but clean and tidy bathroom …good shower water pressure best ever had in a hotel we will definitely be be back there

Dear Kerriexx5 Thank you so much for staying with us and for sharing your positive experience after staying with us recently. We are so pleased that you enjoyed all aspects of your stay with us and we look forward to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Executive Assistant

Not as good as in the past

TripAdvisor rating 3.0/5

Abbymac4 TripAdvisor review

We have stayed many times. The last 2 times the beds have been very hard and even having a “topper” on ( which we had to ask for) didn’t help. The pillows also were awful. Also no room service, even though it was stated that we get room service every 3 days. We had to go to reception for toilet paper, clean towels and tea, coffee and milk. The bar has become pure gaming machines and the nice restaurant upstairs has gone. We probably won’t stay here again as we have become disappointed with it.

Dear Abbymac4, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we always find valuable. In regards to the servicing of the room only on the third day, this arrangement is only temporary and we are hoping that we would be back to the daily servicing sooner than later. Unfortunately Louden Kitchen is now only open for breakfast, however Eva's Bar and Restaurant, located on the adjacent Pullman Melbourne on Swanston (just above the Black Opal Tabaret) is open daily. You have indicated that you won’t be staying with us again and for that, I am really sorry. Sincerely, Alex Mihardja Executive Assistant

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