ibis Wellington Hotel 3.5 stars

Customer review rating (ALL Rating) 4.3/5 8,402 reviews

ALLSAFE approved hotel

Information message

ibis Wellington
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+ 15 Services

Hotel extras

  • ALLSAFE certification and 24-hour reception

  • Central, CBD location is ideal for all kinds of travellers-both business and leisure

  • Self parking available (booking essential)

  • Vivant! restaurant and bar within the hotel. Perfect for casual dining with friends & family

  • Hot breakfast buffet to start your day right

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Wellington

153 Featherston Street
6011 wellington
new zealand

Fax: (+64)4/4961881

Check-in from 14h00

Check out up to 11h00

  • FEATHERSTON ST:  INTER CITY WELLINGTON

  • FEATHERSTON ST:  NORTHERNER CENTRAL

  • By plane

    WELLINGTON At 9km / 5.59 miles

  • By boat

    INTERISLANDER FERRIES At 1km / 0.62 miles

  • By helicopter

    QUEENSWHARF HELIPAD At 0.5km / 0 miles

  • By car

    GHUZNEE ST TUNNEL At 1km / 0.62 miles

  • By car

    MURPHY ST OFFRAMP At 1km / 0.62 miles

  • By car

    WATERLOO QUAY At 2km / 1.24 miles

  • By train

    WELLINGTON STATION At 0.5km / 0.31 miles

GPS:-41.284084, 174.776693

Congress centre

  • QUEENS WHARF CENTRE 0.5 km / 0.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

VIVANT!

Refresh, reflect and refuel in Vivant! restaurant. Vivant! is open for breakfast, lunch and dinner daily with an affordable menu and an inviting access from Featherston Street offering guests and the public an uncongested meeting place.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Wellington

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,402 reviews

TripAdvisor Rating 4.0/5

2,660 reviews

Everything was good. As expected.

Customer review rating 4.0/5

Ian H. Solo - 22/01/2022 Confirmed reviews ALL

Everything was clean and tidy. Useful location in centre of CBD.

Dear Ian H., We very much appreciate your comments regarding your stay at the ibis Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis team wellington

Good location

Customer review rating 4.0/5

Anonymous Families - 21/01/2022 Confirmed reviews ALL

Check in and out was easy. We found the room perfect for our needs, as we were here to explore the inner city, with a cool ,relaxing room to come back to. It is an easy walk to all of the things we had planned to do. Like all inner city locale, daily parking on site is pricey but convenient, and no drama. I found the breakfast somewhat run of the mill and overpriced, so we chose other options nearby. The staff were all lovely, and I did appreciate the efforts to be environmentally friendly. Overall, what you would expect, and a real bonus to be so well located.

Dear Kelly M., We very much appreciate your comments regarding your stay at the ibis Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis team Wellington

location and cleanliness excellent

Customer review rating 5.0/5

V. B. Friends - 21/01/2022 Confirmed reviews ALL

Always know what to expect with the Ibis chain, always satisfied. Clean bright comfortable rooms and on this stay the beds and bedding were ultra comfy

Dear B. V., We very much appreciate your comments regarding your stay at the ibis Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis team wellington

Great stay

Customer review rating 5.0/5

Nikki C. Business - 20/01/2022 Confirmed reviews ALL

Ease of check in and check out process. Nice quiet room. Lovely housekeeping. Comfortable and close to CBD based office.

Dear Nikki C., We very much appreciate your comments regarding your stay at the ibis Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis team wellington

Comfortable room and well located.

Customer review rating 3.5/5

Anonymous Business - 20/01/2022 Confirmed reviews ALL

It was a comfortable room and we had a good stay. The pillows need to be better though - they were too puffy.

Dear Rebecca T., We very much appreciate your comments regarding your stay at the ibis Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis team wellington

Below average

Customer review rating 2.0/5

Anonymous Business - 18/01/2022 Confirmed reviews ALL

Light above my bed flickered. Room was okay, bed good to sleep in. But bathroom horrible, toilet is on such an angle with little legroom, it is difficult for tall men to sit on it. Lobby and lifts were untidy and tired. Not good first impression. I have stayed here about 6 years ago and it was good, but it now looks drab.

Excellent location and service from front desk - very efficient

Customer review rating 4.0/5

David Couples - 18/01/2022 Confirmed reviews ALL

2 nights in the capital, wanted something central and cheap - just a place to sleep really. This was perfect, and actually better than I thought it would be.

Dear David W., We very much appreciate your comments regarding your stay at the ibis Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saurabh Bhavsar - Front Office Manager.

Good stay

Customer review rating 4.5/5

Sarah B. Business - 18/01/2022 Confirmed reviews ALL

Easy comfortable and quiet nights sleep

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis team wellington

Well Located

Customer review rating 5.0/5

Rhonda Couples - 18/01/2022 Confirmed reviews ALL

Pleasant and always like that

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis team wellington

Well located to CBD

Customer review rating 5.0/5

Paula H. Couples - 17/01/2022 Confirmed reviews ALL

Great friendly service

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis team wellington

Very well located

Customer review rating 5.0/5

Celia M. Solo - 16/01/2022 Confirmed reviews ALL

I had an amazing stay. The hotel is located close to most things.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis team wellington

Great location

Customer review rating 3.5/5

Ayobola F. Families - 16/01/2022 Confirmed reviews ALL

Nice, tidy and comfortable

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis team wellington

Good accommodation

Customer review rating 4.5/5

Daniel D. Couples - 16/01/2022 Confirmed reviews ALL

Good location, easy parking.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis team wellington

Great Stay

Customer review rating 4.5/5

Wayne V. Solo - 16/01/2022 Confirmed reviews ALL

I always know what to expect at ibis Wellington; friendly efficient staff and a comfortable room well away from the elevators. They even gave me the same room that I had last time, which I like. Wellington's weather was at its best when I stayed, so the doors from the bar onto the street were open, which added to the atmosphere. It's great watching the Public Servants rushing to work at breakfast time.

Dear Wayne V., We very much appreciate your comments regarding your stay at the ibis Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis team Wellington

Good location, tired rooms

Customer review rating 3.0/5

Nigel Business - 16/01/2022 Confirmed reviews ALL

The rooms don't feel "fresh". But acknowledge that they are good "basic" facilities.

Kia ora Nigel, Thanks for taking time out of your day to provide us with your thoughts about your recent stay. The team look forward in hosting you next time you are in town. Ngā mihi Ibis team wellington

Superb location

Customer review rating 4.0/5

Heather C. Families - 16/01/2022 Confirmed reviews ALL

Beds extremely comfortable. I cancelled my next booking due to the the quote being different to what was quoted on the phone. I emailed twice before arriving no response. I spoke to the receptionist they weren’t helpful. I could have booked on booking com and received a cheaper price with no cancellations option or $129.00 the same rate I was quoted on the phone directly from your hotel booking system. Very frustrated.

Dear Heather C., We very much appreciate your comments regarding your stay at the ibis Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis team wellington

Enjoyable and comfortable stay

Customer review rating 4.5/5

Sharon C. Friends - 15/01/2022 Confirmed reviews ALL

My stay was very pleasant. Dealings with all staff were excellent.

Dear Sharon C., We very much appreciate your comments regarding your stay at the ibis Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis wellington team

Central of town

Customer review rating 5.0/5

Anonymous Families - 15/01/2022 Confirmed reviews ALL

It’s really great.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis team wellington
Customer review rating 4.5/5

Dennis A. Friends - 15/01/2022 Confirmed reviews ALL

Overall, no real complaints except that I was told my unused points were worth $90 when in fact they were worth an extra $45, which, if I had known, I would have used during my stay. Since those points will expire on 7.2.22, I will not be able to use them

Dear Dennis A., We very much appreciate your comments regarding your stay at the ibis Wellington. Apologies for the confusion in regards for the points, our team member contacted back and the points were used to pay the remaining incidental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saurabh Bhavsar - Front Office Manager.

I would not return back to IBIS Wellington

TripAdvisor rating 3.0/5

CAndrew17 17/12/2021 TripAdvisor review

I have stayed several times in the past at IBIS Wellington and I felt comfortable in the past but it was a short stay with a max of a week. This time I stayed more than a month and I left the hotel with an unpleasant memories and I would not recommend this hotel due to the fact some of their cleaners are uncivilized and extremely rude. My privacy has been breached once by the cleaner who touched my belongings and the second time another cleaner behaved rudely. Both times I have reported the issues to the management but there was no follow up just I received casual apology over the phone. The second time the issue was escalated to the General Manager of the hotel who didn't follow up either. Although the receptionist staff members appeared as respectful they were ineffective and untrustworthy. I really felt uncomfortable dealing with one particular manager (male) who is judgmental and unprofessional. The room is clean, peaceful and it has everything you need but I would not allow the cleaners (anyone) to violate my civil rights but unfortunately it is a casual thing at IBIS. Embarrassing!!!

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