Light above my bed flickered. Room was okay, bed good to sleep in. But bathroom horrible, toilet is on such an angle with little legroom, it is difficult for tall men to sit on it. Lobby and lifts were untidy and tired. Not good first impression. I have stayed here about 6 years ago and it was good, but it now looks drab.

2 nights in the capital, wanted something central and cheap - just a place to sleep really. This was perfect, and actually better than I thought it would be.

Easy comfortable and quiet nights sleep

Pleasant and always like that

Great friendly service

I had an amazing stay. The hotel is located close to most things.

Nice, tidy and comfortable

Good location, easy parking.

I always know what to expect at ibis Wellington; friendly efficient staff and a comfortable room well away from the elevators. They even gave me the same room that I had last time, which I like. Wellington's weather was at its best when I stayed, so the doors from the bar onto the street were open, which added to the atmosphere. It's great watching the Public Servants rushing to work at breakfast time.

The rooms don't feel "fresh". But acknowledge that they are good "basic" facilities.

Beds extremely comfortable. I cancelled my next booking due to the the quote being different to what was quoted on the phone. I emailed twice before arriving no response. I spoke to the receptionist they weren’t helpful. I could have booked on booking com and received a cheaper price with no cancellations option or $129.00 the same rate I was quoted on the phone directly from your hotel booking system. Very frustrated.

My stay was very pleasant. Dealings with all staff were excellent.

It’s really great.

Overall, no real complaints except that I was told my unused points were worth $90 when in fact they were worth an extra $45, which, if I had known, I would have used during my stay. Since those points will expire on 7.2.22, I will not be able to use them

I have stayed several times in the past at IBIS Wellington and I felt comfortable in the past but it was a short stay with a max of a week. This time I stayed more than a month and I left the hotel with an unpleasant memories and I would not recommend this hotel due to the fact some of their cleaners are uncivilized and extremely rude. My privacy has been breached once by the cleaner who touched my belongings and the second time another cleaner behaved rudely. Both times I have reported the issues to the management but there was no follow up just I received casual apology over the phone. The second time the issue was escalated to the General Manager of the hotel who didn't follow up either. Although the receptionist staff members appeared as respectful they were ineffective and untrustworthy. I really felt uncomfortable dealing with one particular manager (male) who is judgmental and unprofessional. The room is clean, peaceful and it has everything you need but I would not allow the cleaners (anyone) to violate my civil rights but unfortunately it is a casual thing at IBIS. Embarrassing!!!