ibis Sydney Airport Hotel 3.5 stars

I got what I paid for ....very clean. Must note that the workmanship of the Bathroom in the new rooms is poor ! The grouting etc in the shower ??? I am always happy with Accor ! This place was ideal for easy access to the terminal

Excellent service and support. Comfortable rooms and very good food service

stay was brief but the staff were amazing from the get go, breakfast was prefect end to our stay as well

Because I am Victorian I had problems with check-in. Due to the fact that I am an essential traveller and must be covid ckecked weekly, I presented my latest result, driver;s licence and essential employee permit and the reception staff along with the duty manager resolved the issue. This process took approximately 30 minutes.

We had a 3 night stay . We were originally staying in June but as the rest of our overseas trip had been cancelled we changed the dates to coincide with our Sons 50th Birthday in August . We arrived in the late afternoon and checked in . This was very speedy and efficient by the very friendly staff member on duty . We were given a room on the 6th floor with a nice view to the Airport . Ibis rooms are pretty much all the same format . They have everything you need for a comfortable stay but are compact . Especially in the Bathroom . Everything was in good condition . Tea / Coffee facilities are provided as well as Shampoo / conditioner , nice soft Towels . Even an Iron & Ironing Board & Hair Dryer . A queen size Bed ( very comfortable ) A lounge which seats 2 comfortably as well as a Table . Also Bedside tables . The first night we had a problem due to noise coming from the Roof , possibly an Aircon Unit . We reported this in the Morning and were straight away given another Room on the 5th Floor , this time with a King Bed . No more Noise ! We did have Breakfast each Morning . The Menu is not very comprehensive , possibly because of the Covid restrictions . The Hotel Staff did enforce the Social distancing rules rigidly , which is Great . The Food we had at all time was well prepared and delicious . Check out was again done in a Timely Manner be the Great Staff . The only issue we had was that we were not informed that we had to Request that our Room be serviced for which the Staff did give an apology . The Hotel is just over one Klm from the Domestic Terminal and a 5 minute walk to Mascot Train Station .

It was no trouble at all for any of the staff they were very friendly

Amazing, stayed an extra night due to how nice, and friendly the staff are, food is amazing

Great place to stay for a night between flights. Good food and drinks at reasonable prices and friendly helpful staff. The beds are also very comfortable.

It was a hotel No real complaints about it. The pillows were a bit uncomfortable and the room was a bit small. The taxi was called for me when it was time to leave It was unclear which shuttle would be available to pick up from the airport however.

The people that checked me in and out were incredibly friendly and helpful

Helpful staff, room was immaculate and comfortable

Very affordable. Had to extend my stay due to no flights available the following day for my destination and it wqs easy to arrange and also not to be moved to a different room. Great

I choose to stay here, every trip to Sydney, not due to the facilities but purely due to the staff. All staff, on reception through to restaurant and kitchen, make my stay here wonderfull. I do no stay anywhere else now and that’s a credit to them.

Freezing cold room because the window leaked both freezing cold air and rain (which dripped down the wall onto the single bed which my young daughter was sleeping in). Damp carpet. Entire hallway (and therefore rooms) reeked of cigarette smoke- guests were obviously smoking in their rooms on level 2.

We stayed two nights in Sydney ,the second day arrived back at the hotel at 3pm to find our room had not been made up, no fresh towels, no bed made, no coffee or tea. I went to reception& complained, I was told that we should have told them in the morning that we required this service, as they had had staff cuts in the hotel. I'm sorry but I am not a mind reader, I should have been told this on arrival.