Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.2/5 671 reviews

Hotel extras

  • ALLSafe certified

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

ALLSAFE approved hotel

Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
New Zealand

GPS:-36.888758, 174.798748

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 360 


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Our accommodation(s)

Choose comfort and space. Our Superior Room is a great example of what Novotel is all about, offering high connectivity with wireless Internet access and the warmth of a relaxing contemporary design. Relax in the quiet ambience of our Garden View room. This room mixes modern décor with ergonomic comfort. Wake up to views overlooking the majestic Ellerslie Racecourse and the hotel gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  671 reviews

TripAdvisor Rating  4.0/5  1,168 reviews

Overpriced aged accommodation that needs a make over

TripAdvisor rating 2.0/5

Paul H TripAdvisor review

Out dated overpriced, glad I was not paying ! The room hadn't been cleaned in days, dust on all surfaces. Used cotton bud in the wardroom door runner. Bathroom door blown at the bottom. It took ages to get served at the bar but all staff were friendly enough. This is definitely the worst Accor group hotel I've stopped in for a long time.

Great staff & a good restaurant but parking is a challenge

Customer review rating 4.0/5

Greg Business - Confirmed reviews ALL

Overall my stay was fine but I have 2 gripes. Parking is a real challenge and people would park in reserved spaces as it was not policed( to be honest do not know how you can fix this). Not a fa of the liquid body wash dispensors in the Shower, I do prefer a bar of soap.

Could be Better

Customer review rating 2.5/5

David Families - Confirmed reviews ALL

Check in was good, once got into room noticed that there was no milk in fridge and then no body wash in the actual container in the shower. The beds were comfy. Overall not bad, although when staying at Novatel the standards should be higher.

Disappointing stay

TripAdvisor rating 1.0/5

Jennie M TripAdvisor review

Worst Accor hotel I’ve ever visited and I’ve visited a lot. Reception staff very rude and unhelpful. Room had not been cleaned properly, the bathroom bin hadn’t been emptied after the last person checked out and there were crumbs all over the chair. Hotel was really run down. Overpriced for what it is. Food and cocktails were nice however. Love Accor but won’t be returning to this hotel.

Great place

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Business trip was really great , from checking in to checking out

Dear John, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure having you stay in house with us, thank you for being a loyal member and for the glowing review. We look forward to welcoming you back for another stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Poirier Guest Relations Manager Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

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Other web-users rate our hotel

  • 123 reviews 7.9/10 Location
  • 299 reviews 7.4/10 Room
  • 342 reviews 8.2/10 Service
  • 9 reviews 5.1/10 WiFi
  • 129 reviews 7.6/10 Cleanliness
  • 126 reviews 5.4/10 Food
  • 121 reviews 8.3/10 Comfort
  • 75 reviews 8.1/10 Breakfast

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