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ibis Leicester City Hotel 3 stars

Customer review rating 4.1/5 2,313 reviews

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ibis Leicester City
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+ 12 Services

Hotel extras

  • Central location within a 5 walk of Leicester Train Station

  • Discounted parking available locally

  • Relaxed restaurant serving a choice of tasty meals

  • Just 2.5 miles by car from the National Space Centre

  • Walking distance of Leicester Cathedral, De Montford University & the King Power Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Leicester City

St George's Way
Constitution Hill
LE1 1PL leicester
united kingdom

Tel: +441162487200

Fax: (+44)116/2620880

Check-in from 15h00

Check out up to 12h00

  • By Bus :  St Margarets

  • By plane

    BIRMINGHAM INTL At 35km / 21.88 miles

  • By plane

    Coventry Airport At 56.32km / 35 miles

  • By plane

    Nottingham East Midlands At 64.37km / 40 miles

  • By car

    M1 / M69 JUNCTION 21 At 8.05km / 5 miles

  • By car

    M1 exit 21 At 10km / 6.25 miles

  • By car

    M69 JUNCTION 21 At 8.05km / 5 miles

  • By train

    LONDRES WATERLOO At 257.47km / 160 miles

  • By train

    Leicester station At 0.4km / 0.25 miles

GPS :52.633961, -1.123088

Companies

  • Leicester City Football Club 2.41 km / 1.5 mi
  • Leicester Mercury 0.1 km / 0.06 mi
  • Mercedes Benz 0.1 km / 0.06 mi
  • Walkers Snack Foods 16.09 km / 10.0 mi

Hotel services

Restaurant

An informal modern cafe style restaurant

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 94 rooms
    • 5 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 94 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • Portuguese
    • Polish
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Iron
    • Iron at reception
Access to property
  • Railway Station
    • Near the property

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews for
ibis Leicester City

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,313 reviews

TripAdvisor Rating 3.5/5

819 reviews

Ran very poorly with undertrained staff

Customer review rating 0.5/5

Andrew C. Business - 10/10/2021 Confirmed reviews ALL

A bad one we arrived at 11 am for an awards ceremony and needed to get changed , we were told to use the toilets ! The guest that was also booked on with us was told his room never existed . Very unprofessional and unwilling g to help us out at all . I have stayed with ibis on numerous occasions before but feel like I wouldn’t book again . Kind regards Andy

Goodness spoiled by poor Wifi connection

Customer review rating 2.5/5

Dr. J. Solo - 10/10/2021 Confirmed reviews ALL

The room was ok. Reasonably spacious and clean. Breakfast was not bad, but eating the same breakfast for 7 days I stayed there was not very satisfactory. My biggest complaint is about the Wifi connection which was not at all reliable. I had to resort to my personal Wifi most of the time for connecting to the net. If this is not rectified I am afraid you will lose repeat customers.

Good weekend but ….

Customer review rating 2.5/5

Anonymous Couples - 04/10/2021 Confirmed reviews ALL

Not comfortable mattress lots of Muslin people in the hotel Very busy breakfast with not many choices lots of dust in the room (under bed specially)

Satisfactory but could be better

Customer review rating 3.5/5

A. Business - 02/10/2021 Confirmed reviews ALL

Clean, tidy, easy - everything you'd expect from accommodation of this sort. Too little parking onsite - I had to get permission to park in the disabled bay. Too noisy - this hotel is located on the ring road, and really should have better noise insulation!

Excellent

TripAdvisor rating 5.0/5

nipu2010nahid 19/09/2021 TripAdvisor review

Every thing was good but only 2 black receptionist was on 16/09/2021 at 12:30 am. They are so rude and don’t know how to talk with guest but specially EWA was very helpful. Thanks EWA for every thing. Nahidul Islam Nipu

Nice Stay

Customer review rating 4.5/5

Yusal Couples - 17/09/2021 Confirmed reviews ALL

This was a really nice few nights in Leicester and everything seemed to be as good as it could be. The breakfast was simple and hot. Parking was a little tricky, but was done on the premises, though there is alternatives nearby.

Dear Yusif A., We very much appreciate your comments regarding your stay at the ibis Leicester City. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Ewa Galazkiewicz Hotel General Manager

Good stay

Customer review rating 5.0/5

Nahidul I. N. Families - 17/09/2021 Confirmed reviews ALL

Every thing was good only 15/09/2021 Wednesday 2 receptionist in night shift at 12:30 am was working. They are very rude. They don’t know how to work at reception and how to talk with guest. Manager Ewa was very helpful.

Hello, Thank you for your kind words and I am pleased to read that overall you had a good stay. Please rest assured that I am also taking the appropriate measures to address the problem with our security team and prevent future occurrences. Once again, thank you for your feedback, and we hope to see you again soon for even more enjoyable stay with us. Sincerely, Ewa Galazkiewicz

Dirty and limited services

Customer review rating 0.5/5

T. Solo - 12/09/2021 Confirmed reviews ALL

Dirty bathroom, pillows as flat as a pancake and full menu only Monday-Thursday.

Dear Holly, Thank you for taking the time to tell us about your experience at the ibis Leicester City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ewa Galazkiewicz Hotel General Manager

The location makes it really noisy with the road and there were some people outside the hotel who were arguing and also someone sleeping in a doorway nearby.

Customer review rating 3.5/5

Ella Business - 10/09/2021 Confirmed reviews ALL

The room was lovely. I left a high value item in the room by accident and housekeeping found it and are sending it back to me so thank you :)

Well located

Customer review rating 2.5/5

A G. Friends - 10/09/2021 Confirmed reviews ALL

Not as good as previous stays. TV not working properly despite attention by staff. Some public area carpets stained. Air cooling system not working in room.

Dear Mr G., Thank you for taking the time to tell us about your experience at the ibis Leicester City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ewa Galazkiewicz Hotel General Manager
Customer review rating 3.5/5

Martin B. Families - 31/08/2021 Confirmed reviews ALL

nice stay, good location, very surorised with breakfast as anybody could just walk in as no one seemed to check

Dear Martin, Thank you for taking the time to complete a survey following your recent stay at ibis. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Ewa Galazkiewicz Hotel GM

We'll located

Customer review rating 3.5/5

Gary K. Families - 30/08/2021 Confirmed reviews ALL

Our stay was ok

Dear Gary, Thank you for taking the time and trouble to complete a survey following your recent stay at ibis. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Yours sincerely, Ewa & The Team

Quiet in a good location

Customer review rating 3.5/5

Johnson A. Solo - 24/08/2021 Confirmed reviews ALL

Great ambience with clean rooms. Ms Agnes is awesome, she takes interested in her guest ...she's a Star. Plenty of love to her

Underwhelming

Customer review rating 0.5/5

Luke T. Couples - 23/08/2021 Confirmed reviews ALL

The bathroom door didn’t close. The bathroom smelled really bad. The bed was hard. The pillows were hard and there wasn’t enough, 3 pillows for 2 people. I will not be staying here again.

Comfortable

Customer review rating 3.5/5

Comfortable R. A. A. R. P. N. P. S. &. G. T. H. A. W. T. C. B. (. O. F. F. A. U. M. H. B. H. B. Solo - 17/08/2021 Confirmed reviews ALL

Comfortable room at a reasonable price.

Thank you for your kind comments. I am glad to read that you were pleased with the services and amenities.

VERY GOOD LOCATIONS FOR BUSINESS

Customer review rating 4.5/5

Peter O. Business - 13/08/2021 Confirmed reviews ALL

VERY GOOD SERVICES AND EASY PROCESS

Dear Peter Thank you for the great review of our hotel (nice and easy - that's what we like to hear! We are pleased that you enjoyed your stay and hope to see you again very soon. Sincerely, Team ibis

Well located and a good stay

Customer review rating 5.0/5

J. R. Business - 10/08/2021 Confirmed reviews ALL

Very friendly hotel staff and comfortable rooms which were very clean. Received a warm welcome upon arrival and reception explained breakfast times and the restaurant serving times.

Dear J., We very much appreciate your comments regarding your stay at the ibis Leicester City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewa Galazkiewicz General Manager

Well located

Customer review rating 4.0/5

Valli M. Solo - 09/08/2021 Confirmed reviews ALL

House keeping left a lot to be desired, left a towel for laundry, was put back on rack, there was one toilet roll second one was not replaced..used coffee mug was not replaced overnight...sad but little things have to be looked at.

Dear Valli, We very much appreciate your comments regarding your stay at the ibis Leicester City. I will share your comments with our housekeeping team. I am sure that this feedback will be useful to all of our staff, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewa Galazkiewicz

Generally good stay

Customer review rating 4.0/5

Mark Business - 05/08/2021 Confirmed reviews ALL

The staff were really helpful but the shower had not been properly cleaned

Dear MARK S., We very much appreciate your comments regarding your stay at the ibis Leicester City. We welcome all feedback that we receive from our guests and will endeavour to use such feedback constructively. Feedback such as yours that highlights areas where we could be doing better is particularly useful and we are grateful for you time in sharing your experience with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Central Location - Clean, comfortable, good value & great staff

TripAdvisor rating 4.0/5

FionaF1470 Couples - 23/12/2019 TripAdvisor review

This hotel is very handy for the centre. The staff were lovely and the breakfast was delicious! On-site parking is limited but we had no problems on the night we stayed. I thought it was really good value.

Dear Fiona, We very much appreciate your comments regarding your stay at ibis Leicester. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Ewa Galazkiewicz General Manager

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