Novotel London Tower Bridge

Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.5/5 1,481 reviews

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Hotel extras

  • Close to central London transport links

  • Walking distance to tourist attractions

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

KEEPERS KITCHEN & BAR

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotel's roof.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 70 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

All rooms are spacious and comfortable, with some boasting views of The Shard or the Tower of London. All rooms feature USB ports, free Wi-Fi and Google Chromecast TVs, so you can settle in and feel at home. Free mineral water and tea and coffee-making facilities mean you can stay refreshed throughout your stay. Dedicated desks, quiet rooms and lots of natural light make focusing on work easy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,481 reviews

TripAdvisor Rating  4.0/5  3,710 reviews

Excellent location

TripAdvisor rating 5.0/5

Compass06469780507 Couples - TripAdvisor review

Very nice hotel with great location, staff is really helpful and easy to talk with. Room with good size and nice view I would stay there again if I go to london again .. good place to stay if you are looking to walk around, nice restaurants and shops nearby

Dear Compass06469780507, Thank you for taking the time and trouble to leave a feedback following your recent stay at Novotel London Tower Bridge. We are delighted that you have enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future. Yours sincerely, Argenis Urdaneta Front Office Manager

Great Train Transport Location

Customer review rating 3.0/5

Diane Business - Confirmed reviews ALL

I think having a sink in the middle of the room with a shower in the cupboard is not for everyone. If you like travelling on trains it’s a good location.. The staff need to show a little more hospitable service for people who have never been to the UK before with offering ideas to see your beautiful UK. Otherwise, it was a good place.

Dear Diane, Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Argenis Urdaneta Front Office Manager

Well located

Customer review rating 4.5/5

Donna Couples - Confirmed reviews ALL

Lovely stay, staff very good throughout the hotel

Dear Mr Robert D., Thank you very much for taking the time to write your review regarding your stay with us. It is always a pleasure to receive positive feedback. We were delighted that you enjoyed our central location and you also found our staff very good and friendly. Thank you very much again for your comments and we hope we can welcome you back again soon. Sincerely, Samanta Forte Guest Experience Coordinator

Excellent stay

Customer review rating 4.5/5

George Families - Confirmed reviews ALL

Very good location, right next to an underground station. Very clean room and really friendly staff.

Dear Georgios K., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. We were delighted you enjoyed our central location near the underground and you found our friendly team. We were also delighted that you found the room clean and comfortable. Thank you again for your comments and we hope your next visit will be as pleasant as the previous one. Sincerely, Samanta Forte Guest Experience Coordinator

Well placed but must try harder

Customer review rating 3.5/5

Jo P. Couples - Confirmed reviews ALL

We use this hotel regularly as we are Gold members and it is convenient to our mainline train station. The room was clean and well appointed, I do not know if this was an upgrade as is our rite as a gold member no one said anything when we checked in and it was the same with our welcome drink- it’s now on the card that comes with your room key so not obvious and it’s now only a wine or beer, you can’t even get a G&T!!! This brings me onto another point, we returned to the hotel for a drink in the bar (just after 10pm on a Friday) only to find that we could not get a cocktail or even a G&T or equivalent- not impressed. Then as we sat there drinking our Prosecco the staff turned the big screens off and began systematically closing off areas of the bar and making us feel distinctly unwelcome. The same happened on Saturday night again not impressed. I ask what harm would it be for guests to be able to sit downstairs in comfortable seats and enjoy a few drinks until midnight it is London after all!

Dear Mr Peter H., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. We were delighted you enjoyed our central location near the station and you found the room clean. We apologise that on this occasion we failed to meet your expectations regarding our restaurant, we will certainly share your comments with our management team for their review. We hope to have the opportunity to welcome you back to Novotel London Tower Bridge soon where we feel sure you will find our services much more imporoved. Sincerely, Samanta Forte Guest Experience Coordinator

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Other web-users rate our hotel

  • 1,244 reviews 9.8/10 Location
  • 1,365 reviews 7.4/10 Room
  • 1,211 reviews 9/10 Service
  • 15 reviews 8/10 WiFi
  • 758 reviews 9.2/10 Breakfast
  • 564 reviews 8.1/10 Cleanliness
  • 232 reviews 9/10 Vibe

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