Novotel London Tower Bridge Hotel 4 stars

Customer review rating 4.4/5 16,197 reviews

ALLSAFE approved hotel

Novotel London Tower Bridge
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+ 17 Services

Hotel extras

  • 203 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • Facilities for disabled guests and parking only 5 minutes away

  • Hotel Bar & Restaurant with European cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby)
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 8 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR london
united kingdom

Tel: +442076600675

Fax: (+44)20/72656060

Check-in from 15h00

Check out up to 12h00

  • BY BUS :  15 Tower Hill

  • TOWER GATEWAY STATION :  DLR Tower Gateway

  • TOWER HILL TUBE STATION :  District/Circle Tower Hill

  • By plane

    GATWICK At 60km / 37.5 miles

  • By plane

    HEATHROW At 60km / 37.5 miles

  • By plane

    LONDON CITY APT At 8km / 5 miles

  • By boat

    DOVER At 100km / 62.14 miles

  • By train

    FENCHURCH STREET At 0.1km / 0.06 miles

  • By train

    LONDON BRIDGE At 5km / 3.11 miles

  • By train

    LONDON ST PANCRAS At 3km / 1.86 miles

GPS :51.510794, -0.077606

Companies

  • MARSH 0.3 km / 0.19 mi
  • SOCIETE GENERALE 0.2 km / 0.12 mi
  • WILLIS 0.05 km / 0.03 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 60 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Meeting room

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: Regional

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotel's roof.

KEEPERS BAR

Chill-out and relax in Keepers bar, with comfy seating and working spaces and an extensive drinks menu with a great selection of wines, beers, cocktails, soft drinks, coffees and teas.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

16,197 reviews

TripAdvisor Rating 4.0/5

3,605 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good modern hotel well located

TripAdvisor rating 4.0/5

Rmac876 13/09/2021 TripAdvisor review

Good clean and well designed room with all the necessary facilities. Comfortable bed, good shower. Good breakfast with excellent choice of hot and cold food. Only negatives slight odour of drains in bathroom (appeared to be badly designed trap on shower) and glass fronted fridge light came on several times at random. But these were minor issues in an overall good stay.

Dear Rmac876, Thank you for your review and feedback which is gratefully received. We are delighted overall you had a good stay with us and will certainly investigate and address the points you raise. We hope we can have the pleasure of welcoming you back again soon to Novotel London Tower Bridge. Kind Regards, David Hayden General Manager

5* stay

Customer review rating 5.0/5

Poppy Couples - 12/09/2021 Confirmed reviews ALL

Beautiful views, clean, spacious rooms, comfy beds and pillows. Modern amenities, shower etc. LOTS of extras too! We upgraded to the executive rooms and was not disappointed. We’ll definitely be coming back to stay again!

Dear Mrs B., Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Guest Relations

Well located

Customer review rating 3.5/5

J P. Families - 12/09/2021 Confirmed reviews ALL

Breakfast was very good huge selection. Room was satisfactory although noisy from 4am. Disappointed surf the sofa bed very small!!

Dear Mrs p. Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Guest Relations

Excellent Stay

Customer review rating 5.0/5

Karen C. Business - 10/09/2021 Confirmed reviews ALL

Very well located near to Tower Bridge. Reception/Concierge Team were excellent and very helpful. Really nice room with modern clean amenities and a lovely breakfast buffet style and freshly replenished often.

Dear Mrs C., Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Guest Relations

Good Hotel Well Situated

Customer review rating 4.0/5

Anonymous Families - 09/09/2021 Confirmed reviews ALL

Check-in was quick and easy. Staff very friendly. We were allocated a room that had a bad smell (think blocked drainage). When raising this with reception they were quick to respond and immediately allocated us a different room so was great to see a quick response. Room was spacious (2 adults and 1 child) and well decorated. Room included a mini fridge for own drinks which was a nice touch. Hotel is well situated for access to Tower Bridge and surrounding areas. Great Transport links with Fenchurch St and Tower Gateway Tube stations one minute walk away. Luggage storage available which we used with no problems. I've stayed in a lot of London hotels for both business and pleasure, overall I would rate this as a good hotel and one I would happily use again.

Good stay

Customer review rating 3.5/5

Anonymous Families - 07/09/2021 Confirmed reviews ALL

Experience was good. Friendly staffs. Environment of hotel was very good. Peace, hygiene. Breakfast was good too but not much variety. So far good Experience.

Dear Mrs S., Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Guest Relations

Lovely stay in an ideal location

Customer review rating 5.0/5

Alethea P. Friends - 06/09/2021 Confirmed reviews ALL

We had a fabulous stay at the Novotel. Our room was spectacular, bright and airy. Such warm, friendly accommodating staff. Our stay was made even better with disabled parking right opposite the hotel - brilliant

Dear Mrs P., Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada,Guest Relations

Spot on

Customer review rating 5.0/5

Rach Families - 06/09/2021 Confirmed reviews ALL

Everything was great from the location to the room and facilities to the breakfast. My only gripe was the check-in process taking a very long time, despite having already checked in online.

Dear Mrs M., Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Guest Relations

Well located

Customer review rating 4.5/5

Sarah Families - 06/09/2021 Confirmed reviews ALL

Well located, clean and good size room

Thank you for the super review! Delighted you enjoyed your time with us and hope to welcome you back soon. Kind Regards, Giada

Great stay

Customer review rating 4.0/5

Simon Friends - 06/09/2021 Confirmed reviews ALL

Nice location, beautiful room and fantastic staff

Dear Mr D., Thank you for the super review! Delighted you enjoyed your time with us and hope to welcome you back soon. Kind Regards, Giada

A very friendly, efficient and welcoming hotel.

Customer review rating 5.0/5

H. Families - 05/09/2021 Confirmed reviews ALL

It was a wonderful experience from the start, efficient, friendly, welcoming and in a great location. The staff were so kind, professional and welcoming and the breakfast delicious.

Dear Mrs H., Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Guest Relations

Quiet and very comfortable stay

Customer review rating 5.0/5

Martin W. Solo - 05/09/2021 Confirmed reviews ALL

A quick and efficient check-in and upgrade to Executive Room started things off on a good footing. Very well appointed refurbished room with all the amentites needed for a comfortable stay. Very quiet both internally and externally for a good night's sleep. Breakfast was very good with an extensive range of hot and cold items of good quality, Pleasant and efficient staff all round made this one of the best Novotel stays I've experienced.

Dear Mr W., Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Guest Relations

Good location good service

Customer review rating 4.5/5

Sonal S. Families - 05/09/2021 Confirmed reviews ALL

Staff very friendly

Dear Sonal, Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Guest Relations

Good location

Customer review rating 3.0/5

Sooozzzeee Families - 04/09/2021 Confirmed reviews ALL

Return visit Less impressed this time Bar service was poor Towels stained Dim light in bathroom didn’t work in one of our rooms Room decor needing a refresh Did the job for our stay Good location Easy checkin and checkout Rooms were together which we were grateful of

Mrs Griffith, Thank you for taking the time to write this review following your recent stay with us. We were gravely concerned to read about the issues you have raised, and so very glad you've expressed them, as it has allowed us to thoroughly investigate each issue. I do hope that you will give us another opportunity to welcome you back, at which time we will spare no effort in providing you with the perfect stay Kind Regards, Giada Melegoni Guest Relations

Excellent location, fab breakfast

Customer review rating 4.0/5

Sarah Families - 04/09/2021 Confirmed reviews ALL

We have a great stay for one night with our children. The hotel is in a great location and the breakfast was excellent. The room however was quite stuffy and the A/C didn’t seem to be able to cope with 4 in the room Other than that highly recommended

Dear Mrs W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giada Melegoni Guest Relations

Good location, great stay

Customer review rating 4.0/5

Thomas Families - 02/09/2021 Confirmed reviews ALL

Got to the hotel at 12pm and was asked to come back at any time after 2pm to check in and was told we could leave our luggage with the hotel in the secure luggage room. We were allocated room 435 which was above the restaurant/bar area, try to avoid this side of the hotel as it gets loud late at night. It was nice to have some complimentary bottled water waiting for us in the fridge. The room consisted of 2 twin beds and a pull out sofa bed. The bathroom was very warm due to a heated mirror, lovely rainfall shower. There was an iron and ironing board in the wardrobe. Tea bags and instant coffee was provided in the room, with the takeaway style coffee cups. Due to the pandemic they were not cleaning the rooms while you were staying there, you had to request a freshen up, which we did on day 3 all they did was swap the towels, replenish tea and coffee and change bedding. The room got very dusty as there were 3 of us staying and no dusting was done in the freshening up. Through this service you could request extra complimentary bottled water, extra towels, more tea bags, coffee etc. We requested more towels and they were at our room within 5 minutes. One reason we booked this hotel was that we always use Novotel hotels and it was in a great location to the underground stations.

Good location

TripAdvisor rating 5.0/5

l2cheung 18/08/2021 TripAdvisor review

The hotel is located in a very convenient location, just a stone throw away from the Tower Hill Station. Rooms are clear and hygienic. Staffs are nice and attentive. Will definite choose this hotel again when traveling to London

Dear I2cheung, Thank you for your review and feedback which is gratefully received. We are delighted you enjoyed your stay with us and hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager

TOWER OF LONDON VISIT

TripAdvisor rating 4.0/5

James B 31/07/2021 TripAdvisor review

Hotel spot on position to Tower of London.Not a bad room apart from 2 single and a double pull down in the room not much room to move about . was welcomed at reception never spoke to any more staff that day second and third day just breakfast and that was when they asked our room number showed to table and left to get on wit it . Main point kids running around till 9/930 in room above

Dear James B, Thank you for your review and feedback which is gratefully received. I am pleased to read you enjoyed your stay with ourselves although I apologise if noise from another room disturbed you. I hope we are able to welcome you back again in the future. Kind Regards, David Hayden General Manager

Felt safe, excellent service, excellent location

TripAdvisor rating 5.0/5

Mika3la Business - 31/10/2020 TripAdvisor review

I was not quite sure what to expect for a mid-global pandemic stay. I found that the hotel was spotlessly clean, and the WhatsApp request system worked really well - the staff were attentive and went the extra mile to ensure that guests had a good stay. Very impressed and would stay again.

Dear Mika3la, Thank you for your review and feedback which is gratefully received. We are delighted you enjoyed your stay at the hotel and were impressed with our service and cleanliness. We hope to be able to have the pleasure of welcoming you back to Novotel Tower Bridge in the near future. Kind Regards, David Hayden General Manager

Unfortunately cannot recommend this hotel

TripAdvisor rating 1.0/5

Alexandra J Business - 26/02/2020 TripAdvisor review

Poor service and cleanliness of room a disgrace, Carpet stained and dust around carpet edges. No answer from Room Service, eventually went out for a meal despite being tired. Cleaners left bag of rubbish outside room which was left until evening when we had to ask Reception for it to be removed. On the whole we would not stay at this hotel again. Paid £292 for two nights and now wished we had booked Double Tree which was cheaper!! Disappointing. Unfortunately we cannot recommend this Novotel Hotel.

Dear reflections192, Thank you for your review and feedback which is gratefully received. Feedback is a gift and on this occasion clearly we have fallen short of what we strive to deliver for our guests, I know we have responded directly to your feedback via our own internal satisfaction survey and I can assure you I will follow the points you raise within the team for us to focus and improve upon. I hope we can welcome you back in the future to provide you with the experience I know we are capable of providing. Kind Regards, David Hayden General Manager

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