Hotel - Novotel London Tower Bridge
Novotel Hotel Novotel Hotel

Novotel London Tower Bridge Hotel

4.0/5 3,542 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

MARSH0.3 km / 0.19 mi WILLIS0.05 km / 0.03 mi
SOCIETE GENERALE0.2 km / 0.12 mi

Congress centre

OLYMPIA15 km / 9.32 mi

Exhibition centre

EXCEL EXIBITION CENTER8 km / 4.97 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel London Tower Bridge Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
TOWER GATEWAY 15 m2 2 m 0 0 6 0 0
BANK 1 45 m2 2 m 30 0 10 16 20
BANK 2 45 m2 2 m 30 0 10 16 20
BARBICAN 45 m2 2 m 30 14 14 16 18
FENCHURCH 49 m2 2 m 30 14 14 20 18
TOWER HILL 50 m2 2 m 40 20 20 24 24
ALDGATE 71 m2 2 m 60 20 18 28 35
BANK 1 + 2 90 m2 2 m 90 27 27 55 55
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Audio and video equipment
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 203 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 15,723 reviews

Our guest reviews for
Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,542 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
X5430POantoniog Couples - 25/01/2020 TripAdvisor review
« OVERRATED AND UNPROFESSIONAL! »

It’s way too expensive for what you get. I’ve been staying in the Accor hotels for years and this is by far a huge let down for both services and quality of sleep. I’m a platinum guest and go nothing extra whatsoever. I pre-paid my room using my cumulated points + a little extra by card and got charged 3x as much. At the beginning I thought it was just the deposit but it was never sent back. Also, room very extremely noisy. I was expecting much more an a little care given also the type of customer I am. The location is perfect but I highly recommend the double tree or the M just near by. I’ve stayed in both hotels and are by far better.

A. Families - 24/01/2020 Confirmed reviews ALL
« Well located, clean and family friendly »

Its great experience from breakfast, stay and hospitality

Anonymous Business - 23/01/2020 Confirmed reviews ALL
« Good stay »

Positive staying. Only note about one of the the shower knobs not working

Morten N. Q. S. Business - 22/01/2020 Confirmed reviews ALL
« Perfect location »

Great location for my purpose, easy to get around with public transport, and walk to many places. Staff very friendly and great room facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S. Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Guest Relations

Reka F. Business - 21/01/2020 Confirmed reviews ALL
« Good location, nice rooms »

I have stayed at this Novotel numerous times. Normally I am very satisfied but this time there were a number of things I did not like: - I asked for a bathrobe and was told my room category did not provide for a bathrobe. I booked a superior room for 250 EUR per night - I am very surprised that it is not possible to get a bathrobe by this room price - There was only one shampoo and one shower gel in the room, no lotion or conditioner which normally are included - Air conditioning did not work properly, it was extremely warm in the room even when I set the temperature to 15 Celsius!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs F., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giada Melegoni Guest Relations

H.s.h Families - 21/01/2020 Confirmed reviews ALL
« The location of the hotel was very good. »

Front workers were so kind, and the overall service was satisfying. Morning breakfast was also delicious. The room was clean and pretty. Location was also very good to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Seunghwan, Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Guest Relations

Marta V. Families - 21/01/2020 Confirmed reviews ALL
« Welk located, very kind personal »

10 points

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Experience Leader

Jon Couples - 20/01/2020 Confirmed reviews ALL
« Great stay and excellent service »

Weekend away with girlfriend. Requested a good view annd was not disappointed. Thank you for the staff for making us feel welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Experience Leader

Business - 19/01/2020 TripAdvisor review
« disappointed »

poor room with no courtesy elements; air going through the window at night and breakfast in the room arrived on wet tray dirty seats and poor towels i come at this hotel very often since 2017 and I expect having better services

Our hotel has responded to the review
Our hotel has responded to the review

Dear aureliacadain, Thank you for your review and feedback which is gratefully received. Please accept our apologies for where we have fallen short on delivering the level of service we aim to provide to our guests. Please be assured we will discuss your feedback and take the appropriate action to improve, we hope to be able to demonstrate this to you on your next stay. Kind Regards, David Hayden General Manager

Lin Business - 15/01/2020 Confirmed reviews ALL
« Personable, pleasant »

The layout at the hotel lobby is simple and welcoming, easygoing. Receptionists are friendly, empathetic and helpful. I got a hand written note in my room with a personal welcome message from the staff, I really appreciated! The improvement could be made in my opinion is the overall Novotel room design. It feels bit old, the lighting in my room is also not so comfortable. The bathroom door - i would prefer a simple one door instead of 2 doors... The room is clean! This is to appreciate! And keep it up! Because not to take it from granted, many hotel rooms I stayed I found hairs....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Y., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My Executive Housekeeper is equally as delighted to have her rooms described as very clean. We take great pride in our cleanliness and presentation, with my housekeeping team working diligently each day to ensure this. We are very touched to have you describe the Hotel so beautifully. I thank you also for the feedback regarding the design, I will share it with our marketing team in order to look for some possible improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Experience Leader

Thomas A. Families - 15/01/2020 Confirmed reviews ALL
« very good »

everything was very good and a nice room but we traveled in the early morning from Norway and was not eable to get the room before 14 oclock! 4 persons in a room for 2 days, it should not be a big deal to give us the room earlier! thomas

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. a., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry if you had to wait for your room, as according to our informations on the main platform and website the check in is at 2 pm, even if we are more than pleased to give room earlier and upon availability when it's possible with an extra cost to be paid for the request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Experience Leader

Mark L. Friends - 15/01/2020 Confirmed reviews ALL
« Good value, friendly staff, good location »

Short vacation with friends, very convenient for underground, great walks to The Tower, over Tower Bridge, to Borough Market close by. Hotel was clean with all the amenities we needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Experience Leader

K. C. Families - 14/01/2020 Confirmed reviews ALL
« Good location, easy & convenient »

My stay with family was great. Spacious room and clean. Friendly and helpful staffs. Great location, just a walk away from Tower Hill Underground which we fully utilized conveniently to get our way around London by tube (do purchase an Oyster card for convenient). Hotel close to Tower of London, Tower Bridge and River Thames cruise. Also close to eating place notably Coppa Club & Wangamama. Overall had a wonderful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Experience Leader

Annita P. Families - 14/01/2020 Confirmed reviews ALL
« Satisfactory but needs improvement »

Hi, I liked your hotel to which I returned since I had stayed again before in the past. The staff were very friendly and helpful! which I much appreciated. My main concerns would be the degree of cleanliness which to my opinion was below average. The bed linen were a bit worn out and there was a hole in the mattress sheet. I would like impeccably cleaned fresh and pressed linen, this would made a big difference. We ate at the bar, I noticed the cutlery and the glasses were greasy. Also the food came cold and the burger my son ordered was burned outside but undone inside. Another point was that in the room I stayed 722 during the whole night there was a continuous background buzz from some kind of machinery, not sure from where this was coming from. I also found a bit peculiar and awkward the reception desk which was a thin high bench and its orientation. I think the visual impression of the entry into a space is very important ! I would change the reception bench to a big large designed desk orientated facing the main entry...! I think the hotel has a great potential I just recommend you give some attention to the things I mentioned. Thank you and Kind Regards Annita (Anastasia) P.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. I can assure that our management team is investigate all the points raised in your comment for improving our quality standard. I hope you will you give us a chance to earn back your trust and see to it that you enjoy the experience that so many of our guests have grown so fond of. All the best, Giada Melegoni Guest Relations

Cs Business - 12/01/2020 Confirmed reviews ALL
« Great location and very good service »

Location is great and close to the City where my office is. Train and Tube stations are next door. The Bar is fantastic with very nice decoration. Personnel is friendly and helpful. Will certainly stay again in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Experience Leader

Anon Business - 12/01/2020 Confirmed reviews ALL
« Thank you so much! »

I had an amazing stay. The staff was so courteous and friendly and went out of their way to help me! The guy at the front desk was just so nice! I wish I remembered his name :) Thank you so much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anon, We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Experience Leader

Claire B. Business - 10/01/2020 Confirmed reviews ALL

Good experience. Initially confused by the casual structure of 'Reception' it was hard to . Reported and Addressed Issues: My issue with an unlocked interconnecting door was addressed quickly. Disappointed that a shower drain issue meant that, had I not noticed the issue part way through my shower, I would have flooded the shower room. Having soaped up I saw the drain as not working and I had to wait 5 mins for sufficient water to drain allowing me to complete my shower. Once reported it was addressed whilst I was away for the day. Unreported Issues: Found the room noisy, due to a constant outside mechanical drone. Kept me awake the first night but reckoned I would have to relocate room to avoid and was too tired to have it addressed. Tried to lower the room temperature, using the air conditioning, but whilst it was set to 5 with the fan on full it made little difference. Again not reported. I was quite ill while I was with you and needed to have minimal fuss when I was staying with you. so I did not report everything, otherwise I am sure you would have tried to resolve the issues. Fun: Stumbled across the LCD privacy glass. Was a surprise :) I also loved your restaurant theme. Expect work will bring me back in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry if for some points your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am glad to hear that as soon as you reported an issue with your room, my colleague from reception promptly assist you with it. Regarding the style of our reception area, it's designed in order to avoid any kind of 'barriers' with our guests: the idea is to share a common space to feel more close to each other and start since the very beginning to build a true relationship with our guest. I am sorry if it did not make you feel comfortable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eleonora Di Giacomo Guest Experience Leader

James Families - 09/01/2020 Confirmed reviews ALL
« Great London Experience »

Upon entering the hotel till check out, Olivier had been very helpful with everything and do appreciate his expertise and hospitality for making our London stop very memorable. Hotel - perfect! A Perfect family holiday!

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Experience Leader

Anonymous Business - 09/01/2020 Confirmed reviews ALL
« Good night stay »

Fast check in, good breakfast, fast check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Experience Leader

Jean-marie K. Families - 09/01/2020 Confirmed reviews ALL
« Nr »

Very good and fast check in/check out. I congratulate all the F&B team on the duty. They have been professionals to deal with the massive guests in the restaurant during breakfast and dinner. The room was very nice and clean. The housekeeping team were cooperate good and provided us any items needed during our stay. I will recommend friends to your hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, especially Housekeeping and F&B team, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giada Melegoni Guest Relations

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