Novotel London Tower Bridge

Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.5/5 819 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 203 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • Facilities for disabled guests and parking only 5 minutes away

  • Hotel Bar & Restaurant with European cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

Telephone +44 20 7660 0675

Fax +44 20 7265 6060

Contact email

  • BY BUS:  15 Tower Hill

  • TOWER GATEWAY STATION:  DLR Tower Gateway

  • TOWER HILL TUBE STATION:  District/Circle Tower Hill

  • By plane

    GATWICK At 60km / 37 miles

  • By plane

    HEATHROW At 60km / 37 miles

  • By plane

    LONDON CITY APT At 8km / 5 miles

  • By boat

    DOVER At 100km / 62 miles

  • By train

    DISTRICT LINE TOWER HILL STATION At 0km / 0 miles

  • By train

    FENCHURCH STREET At 0km / 0 miles

  • By train

    LONDON BRIDGE At 5km / 3 miles

  • By train

    LONDON ST PANCRAS At 3km / 1 miles

GPS:51.510794, -0.077606

Companies

  • MARSH 0 km / 0 mi
  • SOCIETE GENERALE 0 km / 0 mi
  • WILLIS 0 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

KEEPERS KITCHEN & BAR

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotel's roof.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

9 

meeting rooms

From 1 to 90 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  819 reviews

TripAdvisor Rating  4.0/5  3,666 reviews

Certificate of excellence 2022

Good City of London location.

Customer review rating 4.5/5

Alec E. Business - Confirmed reviews ALL

Helpful staff and exactly what is expected from Novotel brand.

Not a 4-star but a 2-star hotel.

Customer review rating 1.5/5

K Business - Confirmed reviews ALL

Check in: I struggled with my suitcase and the front desk/bell saw me almost trapped in the revolving door. They said watch out, and didn't offer help. Room: horrible. There was a plumbing issue and I woke up every time upstairs use their shower, like early from the morning to the late evening. The sink was clogged. It smelled like sewer every time water drains so I needed to close the lid and use it with dirty water in the sink. This may happen at a motel but not at a 4-star hotel. Service: I needed to message multiple times to get some help. They couldn't fix some of them, like sewer smell, but didn't confirm they fixed them or offer alternative solutions.

Dear Ms. F., I hope you and your family are well and safe. Thank you for your email and I am sorry for not getting back to you sooner. I really do appreciate your feedback as it is only through comments such as your own that we are truly able to gauge how our Guests perceive our services and facilities. We are sorry to hear that there had been an issue with the plumbing. Please accept our sincere apologies as this is not the usual level or standards that we aim to achieve. As I am very keen to turn the situation around and to restore your faith in our brand, I would like to make it right and I have sent you a separate email. We hope that in the future you will allow us another opportunity to accommodate you at Novotel London Tower Bridge and please be assured that the relevant departments have been made aware of the issue you experienced. Once again, thank you for taking the time to share with us your valuable feedback. Yours sincerely, Leonardo Morales Front Office Manager

Very nice stay

Customer review rating 4.0/5

Loyalty M. Couples - Confirmed reviews ALL

The hotel is very well situated. Very close to Tower Hill tube station. The room was very comfortable, clean and quiet. The only comment I have is that the breakfast tables and chairs weren't cleaned properly in-between guests.

Great location when visiting London

Customer review rating 4.5/5

Claire M. Families - Confirmed reviews ALL

Lovely clean hotel, very helpful staff, great breakfast choices. Will be back!

Amazing room facility, well located, very friendly staff.

Customer review rating 5.0/5

Runita M. Couples - Confirmed reviews ALL

Will definitely come back, it was a last minute booking for us and the staff accomodated it for us very well.

Dear Runita, Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Administration and Sales Office Manager

Well located

Customer review rating 4.5/5

Mostafa Couples - Confirmed reviews ALL

1. I have to rebook the room as the price were cheaper on the day before we arrived. 2. The room had a very nice view but we only had one bathroom robe and the air con wasn't working. We didn't raise these as we were only staying for one night.

Well located

Customer review rating 4.5/5

Gg Solo - Confirmed reviews ALL

Very enjoyable

Comfortable, but not flawless

Customer review rating 3.5/5

Nic C. Business - Confirmed reviews ALL

Comfortable room. Unfathomable TV remote. On arrival at hotel, no knowledge of my early check-in. Unable to change my booking after I selected the wrong hotel by mistake.

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

The room was fine, as I would expect, and reception staff were helpful and polite. A couple of staff management issues: 1. One one occasion, the cleaners on my floor were having a noisy argument - not what guests want to hear; 2. The waiting staff in the restaurant were offensively scruffy - unkempt appearance and soiled 'uniforms'. Enough to put guests off their meal. These issues need to be sorted.

well located, nice room, nice restaurant

Customer review rating 3.5/5

Manola Couples - Confirmed reviews ALL

2 nights in London for the weekend. Nice stay in a perfect location.

Good location - staff badly managed and untrained

Customer review rating 3.5/5

Robert T. Couples - Confirmed reviews ALL

Great hotel physically - some very good staff members (Italian floor manager at breakfast) many of the staff shockingly untrained or ignorant of how to behave and do their job! On first day, we asked the housekeeper to put another bath towel in our room. It didn't happen. We came back at night and found the bed hadn't been properly made - just the duvet thrown over the crumpled sheet over the mattress. Not sure that the sheets had even been changed. Oh well, let's see what happens tomorrow. Same thing - rumpled sheet on the bed - duvet pulled over. Had dinner in the restaurant on Sunday night. Food was fine but service while effective, was provided by apparently sulky teenagers, who chatted amongst themselves like it was their own little club, disappeared for periods, then one seen carrying two glasses of beer into the kitchen! At some stage, one of the servers was wandering around from asking the others where something was - they'd apparently not completed the process. A chef appeared in the dining room loudly berating a server who had done something wrong. The following morning we were shown to a breakfast table by someone who seemingly didn't care an iota. I have sympathy for any manager who has to deal with this sort of behaviour, and no doubt it reflects the difficulties of staffing in the Covid era. Reception desk generally ok.

Great location, good service, wonderful room

Customer review rating 4.5/5

Ryan Business - Confirmed reviews ALL

The stay at Novotel London Tower Bridge was very pleasant. A great room and great location for access to all modes of public transport. Also response to my reservation changes where swift and precise.

Dear Mr V., Thank you for your lovely review, I'm so pleased to hear that you had such a fantastic stay and we all look forward to welcoming you again very soon. Kind regards, Giada Melegoni Administration and Sales Office Manager

Great staff and beautiful room

Customer review rating 5.0/5

Deborah W. Couples - Confirmed reviews ALL

We have not used Novotel for a good while and we decided to book for a visit we had to London. The location was great and the room spotless. The staff were very helpful. Another great stay. Breakfast although extremely busy was well stocked up and plenty of staff to hand.

Dear Ms W., Thank you for taking the time to share your positive observations and feedback with us. We were delighted to read that we managed to exceed your expectations from the moment of arrival and hope to have the pleasure of welcoming you back soon. Regards, Giada Melegoni Administration and Sales Office Manager

Clean & comfortable

Customer review rating 4.0/5

Morgana L. F. Friends - Confirmed reviews ALL

Room was comfortable and clean, blackout curtains worked well, receptionists helpful. . Supply of milk & teabags in room was a bit mean. Single beds placed very close together - my companion & I were just friends!

Family Visit

TripAdvisor rating 5.0/5

Simon308 TripAdvisor review

Stayed for three nights in a one bedroom suite, excellent value within a five minute walk of tower bridge and two minutes to tower hill tube. Staff were fantastic breakfast was excellent room was cleaned every day without asking.

Dear Simon308, Thank you for your review and feedback which is gratefully received. We are delighted you enjoyed your stay with us and for highlighting the positive aspects to your stay. We hope to have the pleasure of being able to welcome you back again soon. Kind Regards, Matthieu Girodet Operations Manager Manager

Reasonable stay

TripAdvisor rating 3.0/5

Sue N TripAdvisor review

We stayed for 1 night at this hotel as a belated 21st birthday treat for my youngest daughter as were unable to do it last year due to lockdown/pandemic. So had high hopes for this hotel as focus of visit was visiting the shard and the Tower of London. Pros; . Hotel well situated for what we wanted to visit. . Rooms reasonably well appointed. . Breakfast was quite nice . Rooms sound proofed on the inside . Some staff were pleasant. Cons . Rooms not soundproofed from outside noise .Some reception staff (namely a girl with a mediterranean accent) were rude. . Food in restaurant a little over priced, 10 % service charge surprising and unacceptable and some restaurant staff obtrusive and kept misunderstanding orders due to poor English skills (sorry but true) . Room request not really fulfilled. I had requested rooms with views and far from lifts. Neither requests were fulfilled. In conclusion, would consider returning, but only if no better option in that area of London.

Dear Sue N, Thank you for your review and feedback which is gratefully received. Please accept our apologies that some elements of your stay with us were not up to the standard we aim to provide to our guests. We will certainly review your feedback as a team and try to learn from this in order to improve in the future. Hoping you will give us the chance to serve you better in the future. Kind Regards, David Hayden General Manager

Perfect moment!

TripAdvisor rating 5.0/5

mrizzo2022 Business - TripAdvisor review

The room was very clean, comfortable and spacious. The staff is very disposable and arranging. The hotel is designed with a lot of style and modernism. Large choice for the breakfast. Very good moment!

Dear mrizzo2022, Thank you for taking the time to provide us with feedback. We are delighted you enjoyed your stay with us and we hope to be able to have the pleasure of welcoming you back again soon to the Novotel London Tower Bridge. Kind Regards, David Hayden General Manager

Holiday

TripAdvisor rating 5.0/5

bevandmikehurn TripAdvisor review

We had a wonderful time very pleasant staff beautiful room with beautiful view of the Tower. Very clean and very close to lovely shops with good accessibility to every to underground and beautiful walk along the Thames.

Dear bevandmikehurn, Thank you for your review and feedback which is gratefully received. We are delighted you had a wonderful time during your stay with us and it is our hope we are able to welcome you back again soon. Kind Regards, David Hayden General Manager

Great hotel at great location!

TripAdvisor rating 4.0/5

Maciej L Business - TripAdvisor review

I stayed in Novotel London Tower Bridge already couple of times and the experience is always like you're being welcome by smiling faces and very attentive staff. Add to it the location just off the Tube station and you have great story :)

Dear Maciej L, Thank you for your review and feedback which is gratefully received. We are delighted you enjoyed another stay with us and hope to be able to welcome you back again soon. Kind Regards, David Hayden General Manager

Half Term Break

TripAdvisor rating 5.0/5

kathymitchell2021 TripAdvisor review

The hotel was clean and comfortable. Service from everyone, Reception, Bar, Restaurant and Breakfasts was superb. You have lovely staff. They were helpful to me when trying to scan some important business documents too. Will definitely book again when we are next in London

Dear kathymitchell2021, Thank you very much for your feedback and review. We are delighted you had a great stay with us and we hope to be able to welcome you back again soon. Kind Regards, David Hayden General Manager

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