Hotel - Novotel Beijing Peace
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Novotel Beijing Peace Hotel

4.0/5 3,002 reviews
See on a map
35 photos
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 27 Services
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Novotel Beijing Peace Hotel

Mid-scale hotel for business or family trips

Novotel Beijing Peace is ideally located in vibrant city center of Wangfujing -within walking distance to the Forbidden City, Tiananmen Square and shopping malls. The hotel features 383 rooms with broadband & Wi-Fi access, free Internet at the Novotel Mac Corner. Only few minutes' walk of the nearest subway station and 15 minutes by car to Beijing Railway Station. We feature an airport transfer service, limousine service and Tour Desk providing customized city tours.

Novotel Beijing Peace is ideally located in vibrant city center of Wangfujing within walking distance to the Forbidden City Tiananmen Square and shopping malls The hotel features 383 rooms with broadband & WiFi access free Internet Novotel Beijing Peace is also very close to Temple of Heaven Jingshan, Beihai, Houhai South Luoguxiang, Lama Temple Imperial College, Worker's Stadium and Sanlitun With easy access to CBD, Embassies, Financial Street, MasterCard Center etc. by subway

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Hotel extras
  • Central location at Wangfujing business area, Walking distance to Tiananmen, forbidden City
  • Accor guest can receive welcome drink and 15% discount coupon on F&B service.
  • Easy access to public bus station and subway lines, 4-minute walk to Dengshikou underground.
  • Web corner and free WIFI throughout the hotel
  • Public daily shuttle bus to Beijing International Airport
This hotel is Planet 21 Bronze
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hair Salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Nearby)
    • Massage
    • Sauna
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

See on a map
Novotel Beijing Peace

3 Jinyu Hutong
Wangfujing
100006
beijing
china

Tel: (+86)10/65128833
Fax: (+86)10/65126863
Check-in from 14h00
Check out up to 12h00
Access and transport
  • MISHI STREET : 116,110,812,813, MISHI STREET
  • DENGSHIKOU : Line 5, DENGSHIKOU
  • DONGDAN, WANGFUJING : Line 1, DONGDAN, WANGFUJING
  • DONG'AN MARKET (BEIJING APM) : 103,104, DONG'AN MARKET (BEIJING APM)
  • BEIJING CAPITAL At 26.6km / 16.53 miles
  • BEIJING STATION At 4km / 2.49 miles

GPS : 39.915910, 116.415403

Companies and event centres nearby

Congress centre

CHINA INTL CONVENTION CENTRE15 km / 9.32 mi

Exhibition centre

CHINA WORLD EXHIBITION CENTRE5 km / 3.11 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Beijing Peace Meeting Room
6 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AUTUMN 21 m2 3 m 0 0 10 0 10
SPRING 21 m2 3 m 0 0 10 0 10
SUMMER 21 m2 3 m 0 0 10 0 10
WINTER 21 m2 3 m 20 10 15 12 10
PEONY 27 m2 2 m 0 0 10 0 0
LOTUS 56 m2 3 m 15 8 10 12 14
MAGNOLIA 56 m2 3 m 15 8 10 12 14
LILY 56 m2 3 m 20 20 20 20 24
JASMINE 79 m2 2 m 50 20 20 25 0
ORCHID 128 m2 3 m 50 20 25 40 50
WENHUA HALL 166 m2 2 m 60 25 25 50 60
PEACE BALLROOM 432 m2 3 m 350 100 50 220 250
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

6 photos
Superior Room

Superior Room

Contemporary style with 1 Kingsize or 2 single beds and everything you need for a truly comfortable stay with free internet. Spacious and quiet with splendid views of Wangfujing area or traditional Hutongs. Up to 2 adults and 1 child.

Standard Room

Standard Room

A modern spacious room with 1 queen bed or 2 single beds, en suite bath/shower, ergonomic work area, TV and complimentary internet access and hair dryer. Up to 2 adults and 1child.

Suite

Suite

Large, well-designed, the suite includes a separate lounge area and a bathroom. It offers unbeatable facilities plus access to the Premier Lounge with full benefits. 1 king-size bed and a sofa. Up to 2 adults and 1 child.

Premier Floor

Premier Floor

Relax and focus with VIP treatment: fabulous views over the Forbidden City, access to the Lounge with breakfast, complimentary WIFI, and 2 hours use of a meeting room (once only). Up to 2 adults and 1 child.

  • 388 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
Room Bathroom Security Room service
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Computer
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

LE CABERNETType of cuisine: Type of cuisine: French

LE CABERNET Restaurant
Lunch
11:30 - 14:30
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Dinner
14:30 - 23:00
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CABERNETType of cuisine: Type of cuisine: French

Located right in front of the hotel, newly renovated Le Cabernet provides you a brand-new dining experience with exquisite traditional French cuisine in an elegant atmosphere.

Find out more and book

THE SQUAREType of cuisine: Type of cuisine: International

THE SQUARE Restaurant
Lunch
06:30 - 12:00
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Dinner
17:30 - 22:00
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUAREType of cuisine: Type of cuisine: International

Featuring multi-cuisine show-cooking stations, The Square concept restaurant provides an Asian and International buffet as well as all day a la carte options. Located on the ground floor.

Find out more and book
See all our restaurants

LOBBY BAR

LOBBY BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Enjoy great wine, special cocktails, tea and coffee or cold and hot snacks in a relaxed and cozy atmosphere.

See all our restaurants and bars
4.1/5 ALL Rating 6,009 reviews

Our guest reviews for
Novotel Beijing Peace

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,002 reviews
Family - 09/12/2019 TripAdvisor review
« in general »

Excellent friendly customer service, great location for dinning out , shopping and transport. Enjoy Accorplus membership. Low level Rooms may need renovation. Great food for breakfast may need to add some soy products.

Y. J. H. Business - 29/11/2019 Confirmed reviews ALL
« Received a very warm and surprise welcome by Jane Qin »

I have not visited Beijing recently. But I was a regular guest at Novotel Peace. To my surprise, as I walked in on the 17th Nov on a cold winter afternoon, I was warmly greeted by Jane Qin who still remember me. Impressive !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Joon H. Y., We very much appreciate your comments regarding your stay at the Novotel Beijing Peace. It is always a pleasure to receive positive feedback. I will share your comments with our team, particularly your compliment about Ms. Jane Qin, our Lobby Assistant Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile, your comment about the crepe and pan cake was shared with our Director of Food and Beverage and Executive Chef for their immediate action. I am sorry for the inconvenience caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

H. Couples - 28/11/2019 Confirmed reviews ALL
« Excellent location in Wangfujing area »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Heinrich Karl H., We very much appreciate your comments regarding your stay at the Novotel Beijing Peace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

See T. M. C. Friends - 26/11/2019 Confirmed reviews ALL
« Centrally located, »

We could walk to the bustling Wangfujing Malls and restaurants. Unfortunately the concierge staff (other than Zhang) were not very helpful and could not speak English. A real shame considering what the hotel can offer!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Mei C. S., We very much appreciate your comments regarding your stay at the Novotel Beijing Peace. Your comment about our concierge service was shared with our Director of Front Office for his immediate action. With the support of our concierge supervisor, he has personally reminded the Team to extend warm and engaging services to all of our guests - at any moment. I am sorry for inconvenience caused, On the other hand, I am glad to know that you satisfied with your overall stay with us, particularly your satisfaction about services provided by Mr. Zhang. We all look forward to welcoming you back in the future. If I can be of any assistance for your next visit, please don't hesitate to contact me. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Jjw Business - 25/11/2019 Confirmed reviews ALL
« Novotel Peace: Where they make you feel at home »

We just completed our stay at your hotel. Novotel Peace Hotel has been our hotel of choice in Beijing for more than 10 years. Of course, we’ve appreciated the location and the view. But the best selling point of your hotel has to be the people who make guests feel welcome. Alicia at reception on the 19th floor has always been most helpful. Staff like Alicia keep guests coming back. Also, the 19th floor club lounge food and drink seemed to have improved since our last visit. More and better selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jonathan James W., We very much appreciate your comments regarding your stay at the Novotel Beijing Peace. It is always a pleasure to receive positive feedback. I will share your comments with our team, particularly your compliment about Ms. Alicia and her Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Stephen H. Couples - 22/11/2019 Confirmed reviews ALL
« Poor housekeeping and rooms are dated and need refurbished »

Indifferent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stephen Thomas h., I would like to thank you for taking the time to share your comments with us. I am sorry that your experience did not meet your expectations. Our property has actually begun early last year some enhancements of its public areas (Still on-going) and also some renovation of the second wing – which has been now completed. Main wing is now our main point of focus: therefore All the TVs have been changed as well as all our carpet floors which is nearly replaced on every floors. Your comment about our Housekeeping has been well noted and we'll take your comment into our consideration to improve immediately. I am sorry for the inconvenience caused. Once again, I apologize for the inconveniences you encountered and do sincerely hope we get the opportunity to welcoming you back in the future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Gp Couples - 19/11/2019 Confirmed reviews ALL
« Friendly, English speaking and well located hotel. »

Staff were friendly and communication in English was great. Close to many restaurants for food options and well located to sights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. John Leslie P., We very much appreciate your comments regarding your stay at the Novotel Beijing Peace. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially your compliment about our staff friendliness and English Proficiency. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Nick Business - 18/11/2019 Confirmed reviews ALL
« Old and disappointing, not the Novotel standard »

I didn't enjoy my stay. I appreciate the upgrade but the hotel is poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nicholas Edward Jacob I., Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our property has actually begun early last year some enhancements of its public areas (Still on-going) and also some renovation of the second wing – which has been now completed. Main wing is now our main point of focus: therefore All the TVs have been changed as well as all our carpet floors which is nearly replaced on every floors. Also, your room has been scheduled for immediate maintenance. Regarding the TV Program channel list, we have its printing inside our Service Guide, I am sorry if my colleague did not introduce clearly. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Janice L. Couples - 17/11/2019 Confirmed reviews ALL
« The room was large and spacious »

Our welcome on the Executive level on the 19 floor was warm. The staff were very friendly and professional. They went out of their way to help us with our queries. It was very good service. The food during the happy hour was plentiful but it was cold when it should have been hot or at least warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Janice L., We very much appreciate your comments regarding your stay at the Novotel Beijing Peace. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially your satisfaction about our services provided by our Premier Lounge Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile, our Director of Food and Beverage and Executive Chef have looked at the food temperature at the Lounge, and some necessary measure will be conducted to improve guest satisfaction. I am sorry for the inconvenience caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Alex T. Families - 13/11/2019 Confirmed reviews ALL
« Okay Experience »

The hotel is quite old and the room is small compare with others Novotel. The staffs were not friendly as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Huin Hon T., Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comment about the staff friendliness was shared with our Heads of Departments for our immediate action. We'll emphasize on service awareness and some extra training will be conducted to improve service quality. I am sorry for the inconvenience caused. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Janine Couples - 12/11/2019 Confirmed reviews ALL
« Very good stay thanks to the Team »

Lovely stay as staff ultra attentive and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Janine Gayle B., We very much appreciate your comments regarding your stay at the Novotel Beijing Peace. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially your compliment about our Premier Lounge Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile, your comment about our food quality was shared with our Director of Food and Beverage, and Executive Chef for their immediate action. I am sorry for the inconvenience caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Anonymous Families - 11/11/2019 Confirmed reviews ALL
« Fair »

I was a bit disappointed with the overall room as the heating was quite high, there was no clothes line and the shower had no door. Furthermore my wife and I went down to have dinner in the restaurant one night and I felt the price of the buffet was quite high for the selection on offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John William Ernest P., Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comment about our heating system has been well noted. Being in between season we do face some up and down temperature making it difficult for our Engineering Team who is manually controlling the heating system on daily basis. Also, air conditioning inside Guest rooms can be switched off by our Guests. However, it is still too cold to blast cooler air within our building. I am very sorry about the discomfort you encountered however fans are available upon request by calling our Housekeeping Department. Also, your comments about our bathroom equipment has been well noted and we'll take your comments into our consideration to improve in the future. Our Director of Food and Beverage and Executive Chef are looking at the quality and variety of our dinner and some changes will be implemented to improve guest satisfaction. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Resort16304670987 Solo travel - 09/11/2019 TripAdvisor review
« great hotel, great location »

spend five nights in the hotel, second time since my stay in last february, for five nights too. though the hotel has been constructed about sixty years ago, it is very convenient and the rooms are furnished very comfortable. the lobby is very spacious and looks great. i would recommend to book a room with an access to the lounge (free breakfast and dinner, very rich and tasty). the service is very good, the staff (especially the staff in the lounge) is very friendly and helpful. i got a huge corner-room (upgrade). i want to say „thank you“ to the staff again - and see you the next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. I am very glad to read that you satisfied with your stay with us, especially our staff services. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Anonymous Friends - 06/11/2019 Confirmed reviews ALL
« AWESOME EXPERIENCE »

GREAT LOCATION; BIG AND CLEAN ROOM; GOOD FRONT DESK ENGLISH SPEAKING STAFF

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Manish Bhalchandra W., We very much appreciate your comments regarding your stay at the Novotel Beijing Peace. It is always a pleasure to receive positive feedback. I will share your comments with our team, particularly your satisfaction about our Staff English Proficiency and Services. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Anonymous Families - 06/11/2019 Confirmed reviews ALL
« Room was uncomfortable. »

The AIr Conditioning did not work, our room was consistently warm and the space was small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bryan Ken T., Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry that your experience did not meet your expectations. Your comment about the Air Condition has been well noted. Being in between season we do face some up and down temperature making it difficult for our Engineering Team who is manually controlling the heating system on daily basis. Also, air conditioning inside Guest rooms can be switched off by our Guests. However, it is still too cold to blast cooler air within our building. I am very sorry about the discomfort you encountered however fans are available upon request by calling our Housekeeping Department. Also, your comment about check in and check out were shared with our Director of Front Office for his immediate action. With the support of our Front Desk Manager, She has personally reminded the Team to extend warm and engaging services to all of our guests - at any moment. I am sorry for the inconvenience caused. Once again, I apologize for the inconvenience caused and do sincerely hope we get the opportunity to welcoming you back in the future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Trisha Friends - 02/11/2019 Confirmed reviews ALL
« Centrally located »

Will stay again as this was centrally located and close to the metro. Very clean and modern hotel and good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Patricia Mary J., We very much appreciate your comments regarding your stay at the Novotel Beijing Peace. It is always a pleasure to receive positive feedback. I will share your comments with our team, particularly your satisfaction about our cleanliness and services. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Mary Families - 01/11/2019 Confirmed reviews ALL
« Economy »

Definitely felt the difference staying in this hotel, the lobby was nice but the elevators and rooms need some upgrades and maintenance. Every night the plumbing in the room would start smelling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Mary Lin T., I would like to thank you for taking the time to share your comments with us. I am sorry that some of your experience did not meet your expectations. Our property has actually begun early last year some enhancements of its public areas (Still on-going) and also some renovation of the second wing – which has been now completed. Main wing is now our main point of focus: therefore All the TVs have been changed as well as all our carpet floors which is nearly replaced on every floors. Also, your room has been scheduled for immediate maintenance. Once again, I apologize for the inconveniences you encountered and do sincerely hope we get the opportunity to welcoming you back in the future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Anonymous Couples - 01/11/2019 Confirmed reviews ALL
« Short Vacation in Beijing »

Good location - pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hing Khei T., We very much appreciate your comments regarding your stay at the Novotel Beijing Peace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile, your comment about the hot water of our bathroom was shared with our Director of Engineering for his immediate action. I am sorry for the inconvenience caused. Also your comment about deposit for our valuable members has been well noted and we'll take your comment into our consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

Thomas R. Families - 30/10/2019 Confirmed reviews ALL
« Excellent place in the city »

We choose the hotel because of the excellent Position in Beijing for our Sightseeing Purpose. We could reach most relevant things by foot. Friendly and helpful personel in the hotel - also with good English skills. We enjoyed the Restaurant facilities as well. Rooms however would Need a renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Thomas Michael R., We very much appreciate your comments regarding your stay at the Novotel Beijing Peace. It is always a pleasure to receive positive feedback. I will share your comments with our team, particularly your satisfaction about our staff English proficiency and services. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

J Friends - 30/10/2019 Confirmed reviews ALL
« Poor cleanliness »

There was a toothpick left by previous customer and it was there throughout my stay, beside the bed. Stains on the bed and carpet in the room wasn't cleaned

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jarett W., Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comment about the room cleanliness was shared with our Director of Rooms for his immediate action. With the support of our Floor manager, he has emphasized to the Housekeeping Team about the room cleaning standards and Supervisors were reminded to triple check all rooms in order to meet guests’ satisfaction. I am sorry for the inconvenience caused. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

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