Mercure Hotel & Residenz Berlin Checkpoint Charlie

Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 2,139 reviews

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Hotel extras

  • An ALLSAFE-certified hotel

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Our accommodation(s)

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFI Visit us with your children and save money: One child aged up to 11 years can stay in your room and receive breakfast - both free of charge. Children also receive a 50% discount on the price of breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,139 reviews

TripAdvisor Rating  4.5/5  3,845 reviews

Lovely relaxing stay with very friendly staff

TripAdvisor rating 5.0/5

Alicia186605 TripAdvisor review

We had a wonderful stay. We were 4 adults and two young kids. The staff were very warm and welcoming. Very supportive of every request we had. We had a huge family room. It had it's own tv room. And the rest of the family were in a room beside us. Great location just around the corner from Check point Charlie itself. Overall a most relaxing enjoyable stay.

Very comfortable

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very good experience. Fantastic location, friendly professional staff, very clean, extremely comfortable beds and a great shower

Dear Ms. B., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Disappointment

Customer review rating 2.0/5

Olga Couples - Confirmed reviews ALL

The cleanliness of the room was 3/5, there were no individual hygiene products, there was one shower cap and one cosmetic set in the room for two. The bathroom smelled unpleasant. Inconvenient configuration of the room (at 35 m2 near the bed is very cramped and in the bathroom you constantly touch the door, standing near the washbasin).

Dear Ms. B., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We regret that your experience with the house-keeping and the room did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems regarding the house-keeping and prevent future occurrence. Therefore we hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Lot of space, quiet

Customer review rating 4.5/5

Libois Friends - Confirmed reviews ALL

This Mercure is well located for a tourism WE. In addition lot of space in the room, very quiet.

Dear Mr. L., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Good location, friendly staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

A very comfortable hotel with friendly staff, highly recommended.

Dear Mr. W., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback & the recommendation, and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

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Other web-users rate our hotel

  • 1,383 reviews 9.5/10 Location
  • 1,803 reviews 8.3/10 Room
  • 1,370 reviews 8.6/10 Service
  • 40 reviews 8.8/10 WiFi
  • 1,165 reviews 8.6/10 Comfort
  • 997 reviews 8.9/10 Breakfast
  • 552 reviews 6.5/10 Cleanliness

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