Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.6/5 7.739 opiniones

Hotel aprobado por ALLSAFE

Mensaje de información

Mercure Hotel & Residenz Berlin Checkpoint Charlie
Ver en un mapa
+ 18 Servicios

Extras del hotel

  • Hotel con el certificado ALLSAFE

  • Suites y habitaciones de 30 a 80 m², muchas con balcón o terraza

  • A unos pasos de Checkpoint Charlie, Friedrichstrasse y Gendarmenmarkt

  • Hotel exclusivo para no fumadores (parcialmente con balcón/terraza)

  • RELAX - Food, Drinks & You. Vino, embutidos y aperitivos

Este hotel participa en Planet 21 y actúa en favor de la hospitalidad positiva.

Localización del hotel

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 berlin
alemania

Fax: (+49)30/20632111

Registro a partir de 15h00

Salida hasta 12h00

  • Kochstrasse:  M129 Kochstrasse

  • Leipziger Strasse:  148 Leipz./Fried.str

  • S9, S5:  S9, S5 FRIEDRICHSTRASSE

  • U2:  U2 STADTMITTE

  • U6:  U6 KOCHSTRASSE

  • En avión

    BERLIN TEGEL A 11 km /6,84 millas

  • En avión

    SCHOENEFELD A 29 km /18,02 millas

  • En coche

    DREICK TREPTOW A 15 km /9,32 millas

  • En coche

    PRENZLAUER CHAUSEE A 10,9 km /6,77 millas

  • En coche

    TEMPELHOFER DAMM A 4,9 km /3,04 millas

  • En tren

    BERLIN OSTBAHNOF A 6 km /3,73 millas

  • En tren

    S-BAHN FRIEDRICHSTR A 1,7 km /1,06 millas

GPS:52.508738, 13.393399

Empresas

  • AXEL SPRINGER 0.1 km / 0.06 mi
  • DAIMLER 1.7 km / 1.06 mi
  • ERNST & YOUNG 1.6 km / 0.99 mi
  • SONY 1.9 km / 1.18 mi

Servicios hoteleros

Registro a partir de - Salida hasta

Resumen
  • Aparcamiento
  • Bienestar
  • Aire acondicionado
  • Wifi
  • Desayuno
  • Bar

RELAX - FOOD, DRINKS & YOU Foto no contractual

RELAX - Food, Drinks & You. Tal como sugiere el nombre, siéntese, beba, coma y trabaje a su propia manera simplemente porque la relajación solo puede traer cosas buenas. Inspírese para obtener grandes ideas, tomar decisiones y conversar.

Nuestros alojamientos

En el hotel de 4 estrellas Mercure Hotel & Residenz Berlin Checkpoint Charlie podrá escoger entre habitaciones individuales, de gran tamaño, Privilege, apartamentos y suites Privilege. Nuestras 139 habitaciones ofrecen climatización e Internet WIFI. Disfrute de una maravillosa estancia con sus hijos y ahorre. Alojamiento y desayuno gratuitos para un niño menor de 11 años que se aloje en la habitación de sus padres. Desayuno con un 50 % de descuento para los niños.

Valoraciones de
Mercure Hotel & Residenz Berlin Checkpoint Charlie de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL 4.6/5

7.739 opiniones

Valoración de TripAdvisor 4.5/5

3.801 opiniones

2021 Certificado de excelencia de TripAdvisor
Certificado de excelencia 2021

Mala atencion del equipo directivo

Nota de clientes de Avis 2.5/5

Nerea Familias - 03/12/2021 Comentarios confirmados ALL

En la llegada nos entregaron una hab sin limpiar u ocupada ...bajamos y la recepcionista muy amable hablo con su jefa (la cual ni nos diji hola)nos dio otra enfrent del ascensor y en la primera planta+un baucher con 6 refrescos,no nos gusto y al bajar de mala gana y mirandonos mal y sin dirigirirse a nosotros les dijo a las chicas que nos diera otra cualquiera y qie nos dijera que no habia mas ya que un upgrade no nos lo iba a dar. Estamos en CoVID y nos entrega una habitacion sucia y no tiene ni la decendoa de disculparse obpor lo menos presentarse. Para su infornacion hablo aleman y lo entiendo mejor,es de mala educacion hablar delante del huesped en otro idioma y no dirigirse a el,ella creia que no lo entendia...no nos fuimos del hotel xk nyestra familia llegaba dos dias despues y no ibamos a cambiarles a ellos el viaje,en la llegada de ellos el trato aun fue peor...parece que le molestaba nuestra presencia..no puedo dar su nombre xk no se presentó pero parecia la "jefa". El resto de personal maravilloso y el camarero colombiano un 10! Pero no me parecio apropiado el trato recibido y que absolutamnete nadie se disculpara con nosotros por darnos una habitacion sin hacer.

Dear Ms. M., I would like to offer my sincere apologies for the problems regarding the house-keeping and especially for the behavior of the staff. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com
Nota de clientes de Avis 3.0/5

Joaquin Familias - 14/11/2021 Comentarios confirmados ALL

Positivas: - ubicacion del hotel. - habitaciones grandes y espaciosas. - Personal de desayuno super atentos y desayuno. Negativas: - Deseo de habitaciones cercanas. - Solicitar calentar biberon de Bebe y no recibir buena atencion en recepcion.

Dear Mr. R., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive remarks on the room and the breakfast service, and also for your critique and suggestions on improvement regarding the room and the behaviour of the reception staff. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Extancia y personal 10

Nota de clientes de Avis 5.0/5

Luis G. Parejas - 02/11/2021 Comentarios confirmados ALL

El hotel cumple muy bien con el confort de sus habitaciones. Una ubicacion excelente. Un trato amable y cercano, el personal maravilloso. La limpieza impecable. Garantia de cumplimiento de las normas COVID. Buenas medidas de seguridad.

Dear Mr. G., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Muy buena ubicación

Nota de clientes de Avis 4.5/5

P. A. Amigos - 20/10/2021 Comentarios confirmados ALL

Próximo a lugares de interés turístico, líneas de metro y autobús, zona muy tranquila. Habitación muy cómoda y espaciosa. Desayuno extraordinario

Dear Ms. A. Martin, Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke Assistant Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Estancia estupenda

Nota de clientes de Avis 4.5/5

Mayra D. Parejas - 22/09/2021 Comentarios confirmados ALL

Desde el ckeck in todo fué genial. El personal muy atento, destacó a la Srta. Moreno en el desayuno. En recepción todos los chicos, en especial uno colombiano que nos ayudo para hacer turismo y la señorita que nos hizo el check in, aunque no hablaba español hizo todo lo posible por ayudarnos. Muchas gracias!!!

Dear Ms D., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Schulz Front Office/Guest Relations

Buena ubicación, habitación confortable

Nota de clientes de Avis 4.5/5

Francisco Familias - 04/09/2021 Comentarios confirmados ALL

Atención buena, habitación confortable y buena ubicación del hotel

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Schulz Front Office/Guest Relations

Excelente ubicación

Nota de clientes de Avis 4.0/5

Borja Amigos - 14/03/2020 Comentarios confirmados ALL

Buen hotel. Buena climatización y buen descanso. Buena atención a la llegada.

Dear Mr. D., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, Ulrike Bock General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Hotelito en Berlín muy recomendable.

Nota de clientes de Avis 4.5/5

Anónimo Negocios - 06/03/2020 Comentarios confirmados ALL

Muy bien habitación y desayuno (tener una camarera que hablara el español, y súper amable, aunque el resto también lo fue, pero para los españoles su trato fue un plus muy importante a tener en cuenta para volver a este hotel...). En Recepción un poco más caótica la atención con nosotros. El hotel en sí está muy bien, un poco caro en sus tarifas normales, porque no es un Hotelazo de 4 Estrellas, pero céntrico y habitación muy grande y confortable cuando estás trabajando fuera de casa. Gracias, volveré.

Dear Ms. C., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Ulrike Bock General Manager

Fantástico hotel!!

Nota de clientes de Avis 5.0/5

Anónimo Familias - 04/03/2020 Comentarios confirmados ALL

Estuvimos alojados 3 noches. La habitación estupenda, su ubicación también nos resultó muy cómoda. Repetiriamos sin duda.

Dear Mr. A., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Ulrike Bock General Manager

Estupenda estancia

Nota de clientes de Avis 4.5/5

Vic Negocios - 27/02/2020 Comentarios confirmados ALL

Muy agradable, cómodo limpio, bien situado y con un desayuno excelente. Cama comodisima

Dear Ms F., we very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. We are much obliged to you for the positive assessment, the top marks and the great remarks on the breakfast. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Ulrike Bock General Manager

Fantástico

Nota de clientes de Avis 5.0/5

Ana A. Amigos - 20/01/2020 Comentarios confirmados ALL

Habitaciones amplias, limpias y servicio de diez

Dear Ms. P., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks on the service. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke Assistant Manager

Hotel muy bien comunicado

Nota de clientes de Avis 4.0/5

Paula Familias - 08/01/2020 Comentarios confirmados ALL

Aspectos positivos: la ubicación, el personal muy amable, buen equipamiento de la habitación, independencia de estancias y calefacción estupenda Aspectos mejorables: el desayuno un poco caro, las camas no muy cómodas , la moqueta de las habitaciones, y un poco agobiante la zona de cocina y mesita para comer tres personas

Dear Ms. V., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke Assistant Manager

Grandes departamentos para experiencias inolvidables

Nota de clientes de Avis 5.0/5

Silvia R. Familias - 04/01/2020 Comentarios confirmados ALL

Excelente experiencia y atención recibida. Mono ambiente espacioso ideal para una familia de 3 miembros. Limpieza y amenities siempre a disposición del cliente.

Dear Ms. R., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you and your family felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke Assistant Manager

100% recomendable

Nota de clientes de Avis 5.0/5

Marina H. Familias - 26/12/2019 Comentarios confirmados ALL

nos alojamos en diciembre tres personas y nuestra experiencia fue una maravilla, como ya lo fue el año anterior que también optamos por hospedarnos allí. Las habitaciones son extremadamente amplias, el desayuno variado y riquísimo y las copas que nos tomamos por la noche también cumplieron con creces nuestras expectativas.

Dear Ms. H., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the breakfast in particular. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke Assistant Manager

Buen hotel , buen desyuno, buena ubicacion

Nota de clientes de Avis 4.5/5

Doloresp Amigos - 09/12/2019 Comentarios confirmados ALL

Habitaciones muy amplias , cuartos de baño muy comodos y limpios . Buena atencion en recepcion con personal que habla español. Muy buena estancia

Dear Ms. G., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Falk Bartels General Manager

Hotel con habitaciones fantasticas

Nota de clientes de Avis 4.0/5

Cristina B. Parejas - 31/10/2019 Comentarios confirmados ALL

Personal amable, habitaciones grandes con una cama enorme y muy muy comoda, desayuno abundante y variado

Dear Ms. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Falk Bartels General Manager

buen hotel , bien situado , gran personal

Nota de Tripadvisor 5.0/5

Gonzalez C En familia - 07/02/2019 Valoración certificada de TripAdvisor

Viajamos en familia el pasado enero . Un hotel bien situado , con muy buenas habitaciones , excelente servicio y personal . Gran desayuno . Buen cafe. Realmente un hotel al que volveria por todo ello.

It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. On behalf of my team, I would like to thank you for the stellar review, the highest marks and the positive remarks especially on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke Assistant General Manager

Buena relacion precio calidad

Nota de Tripadvisor 3.0/5

EstudioCHC Con amigos - 28/06/2018 Valoración certificada de TripAdvisor

Hotel recomendable, no tiene lujo para nada muy sencillo y básico. Habitaciones amplias y limpias Ubicación buena no excelente. En lo personal pedí habitación con camas twin y no receptaron el pedido, no solo eso si no que ademas la habitación asignada estaba en el piso 8 donde no llega el ascensor y hay que hacer un piso por escalera cargando las maletas. Un disparate. Imposible que alguien te hable en español. Check in y check out rápido y fácil. Lo recomendaría pero con las salvedades realizadas.

Un Hotel Estupendo

Nota de Tripadvisor 5.0/5

marD9344XM En familia - 09/04/2018 Valoración certificada de TripAdvisor

Hemos estado alojados en este hotel durante una semana. Viajábamos con niños y elegimos la habitación grande con cocina. Era más grande de lo que esperábamos, con los techos altos, muy cómoda y acogedora. La ubicación es perfecta, en una calle tranquila y a un paso del Checkpoint Charlie. También hay un supermercado cerca. El personal muy amable y la limpieza impecable. Si volvemos a Berlin repetiremos seguro.

Excelente servicio y ubicación

Nota de Tripadvisor 5.0/5

R7539BKsergioc En familia - 04/08/2017 Valoración certificada de TripAdvisor

La residencia fue perfecta para nuestra familia podíamos desayunar y comer en la habitación ya que cuenta con cocina , es muy nuevo es casi como estrenar el hotel, muy amplio los de la recepción muy amables , y el sitio es perfecto para ir a todas partes

Estimado R7539BKsergioc Muchas Gracias por su comentario positivo acerca de nuestro hotel y de nostro habitaciones "residencias"! Es siempre un placer recibir comentarios "excelentos". Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Benedikt Heydweiller

Nuestras 20 valoraciones más recientes

En colaboración con TripAdvisor

Nuestros hoteles cercanos