Mercure Sao Paulo Ibirapuera Privilege

Mercure Sao Paulo Ibirapuera Privilege 4 stars

Customer review rating (ALL Rating) 4.4/5 1,658 reviews

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Hotel extras

  • HOTEL FOR FAMILIES! Rooms for up to two adults and one child.

  • No charge for children aged 12 and under.

  • 10-minute drive to the São Paulo Congonhas Airport.

  • 5-minute walk to the Moema subway station.

  • 5 minute-drive to the Ibirapuera Park.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Sao Paulo Ibirapuera Privilege

Avenida Macuco 579, Moema
04523001 SÃO PAULO
Brazil

GPS:-23.604334, -46.665431

Telephone +55 11 5054-7800

Fax +55 11 5054-7794

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

VILLA CONTE

The VILA CONTE restaurant, which belongs to the Don Pepe Di Napoli chain, specializes in Mediterranean cuisine, combining varied ideas and tastes in a cozy environment. On Saturdays it serves feijoada, providing a meeting point for guests and the public.

Your meetings and events

Mercure SP Privilege has 2 event rooms for up to 90 people in auditoriums. These rooms measure between 50 m² and 120 m², including foyer reserved for entertainment and dedicated staff to meet your needs.

Room descriptions and layouts

2 

meeting rooms

From 1 to 90 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Whether you are travelling for business or pleasure, the apartments at the Mercure SP Privilege hotel offer every comfort and modern décor in the charming neighborhood of Moema. Discover our Privilege Rooms with additional items and special services

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,658 reviews

TripAdvisor Rating  4.0/5  741 reviews

both for the above Well located and good stay

Customer review rating 5.0/5

George S. Business - Confirmed reviews ALL

I always use your hotel facilities

Dear Georgem We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Ibirapuera Privilege. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karina Veroneses

Quartos amplos e excelente breakfast

Customer review rating 5.0/5

Irenaldo Business - Confirmed reviews ALL

Ótima

Olá Sr. Irenaldo! Obrigada por sua ótima avaliação. Esperamos revê-lo em breve. Atenciosamente, Karina Veroneses Sub-Gerente Mercure SP Ibirapuera Privilege

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Everything was clean, neat. Room well designed. Bed was comfortable and we had a good sleep. Breakfast room spacious and food oustanding. All staff courteous and well trained.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Great people, great location, but ... a few things need attention

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Your people are amazing: all of them. I also love the hotel location. I will definitely return. However, I think that with a little effort, you can make your hotel much better. For example, in my room, the safe was not attached to the wall, so I asked to be moved to another room. But in the other room, the safe was loosely attached to the wall. Hey, let's firmly attach all safes to the wall please. This is important. Let's talk about the bathroom now. The cold faucet in my sink was dripping. This can be easily fixed, so please take care of it. Once you do, your water bill will go down a lot and my hotel stay will be improved. As for my toilet paper dispenser, the cover fell off every time I pulled a sheet of toilet paper. And in my shower, the "hot" sign on the hot shower handle fell off every time I touched it. In summary, you have a lot of little things in the room that can be easily fixed. Fixing these things will cost money, but I'm confident that they will result in improved customer satisfaction and return visits.

Exmo Senhor (a) B., Agradecemos os seus comentários sobre sua estada no Mercure Sao Paulo Ibirapuera Privilege. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Seu feedback foi riquissimo e nos apontou melhorias importantes em nossos quartos, obrigada por compartilhar Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Camila Nadal Rossitto

BE ALERT!

Customer review rating 2.0/5

Jimena N. Business - Confirmed reviews ALL

Someone inside the hotel contacted our room and asked for our credit card information (we didn't do it). The hotel did not give us any response. A real fraud!

Dear Jimena Soledad N., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ibirapuera Privilege. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are so sorry for the inconvenience, do you know the name off person that called you? Our employees don´t have this kind of orientation, and I guarantee you that we will investigate this situation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Camila Nadal Rossitto

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Other web-users rate our hotel

  • 390 reviews 9.6/10 Location
  • 634 reviews 7.1/10 Room
  • 665 reviews 7.8/10 Service
  • 54 reviews 3.9/10 WiFi
  • 306 reviews 7/10 Comfort
  • 305 reviews 7.1/10 Breakfast
  • 250 reviews 6.6/10 Cleanliness
  • 194 reviews 7.3/10 Food

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