Fiquei 11 dias no hotel. Sempre que precisei os funcionários se mostraram acessíveis para ajudar. Simpáticos e queridos. Não tinha funcionário para ajudar a subir as malas quando cheguei, mas nos outros dias foi recompensado pela atitude prestativa de todos.

Ótima experiência do início ao fim. Nada a reclamar

Foi uma ótima experiência de forma geral, por isso irei retornar em breve. Ponto de melhora é a limpeza do quarto pelo serviço de camareira.

Muito bom o atendimento . Acomodações exelentes.

Muito boa. Ja fiquei outras vezes nesse hotel e sempre volto. Atendentes dedicados. Tive um problema para fazer upgrade, primeiro porque não tinha quarto disponível, depois o atendente não reconhecia minha categoria e queria cobrar pelo upgrade. Gerente não resolveu, liguei no SAC e fui prontamente atendido e fiz uso do upgrade jos fias restantes. Não me chateou, eu estava com paciência e percebi quê o funcionário era novato. Isso não prejudicou a estadia.

O Mercure Ibirapuera Privilege está muito bem localizado, é possível chegar ao Shopping Ibirapuera e a uma grande variedade de restaurantes caminhando. Além disso, fica próximo ao metrô e permite fácil acesso a diversas linhas de ônibus. O hotel está bem conservado, e a equipe é atenciosa. O restaurante do hotel também vale a pena.

Gostei muito Minha única observação diz respeito a coleta de lixo. Deveria ser feita na hora da limpeza do quarto. É incômodo o serviço quando realizado separadamente. O serviço bater na porta é incômodo e deselegante. Tanto que não permiti o mesmo. Portanto, sugiro repensar a dinâmica da limpeza.

Uma estadia perfeita

The Mercure Ibirapuera Privilege is a great option for business trips. The restaurant is a highlight with an amazing menu and very good lunch buffet. Only remark was that the pool was closed for maintenance but it was informed during the booking process, something that should be done.

The hotel was 100% occupied and they gave me a room where the air conditioning did not work. An internal device, noisy like a truck, was installed, but it did not freeze the room. In the middle of the night, it also disconnected from the exhaust duct several times, causing me to wake up and jump to reconnect the device, which was filling the room with hot air. The hotel even forgot the in-room service menu. I called reception and for it, but they took almost an hour to bring me one. One of the worst experiences I've ever had in a hotel. Nobody warned me about the broken air conditioning, nor did anyone apologize for the trouble.

Good location, near to the airport and other important commecial centers. Organized and clean bedroom. Very good breakfast, assorted and tasty. Good balcony restaurant but under heavy rain, some holes in the cover allowed drops of water to fall on the table.

The room floor was dirty and the was grout remais on the bathroom tiles from a renovation that occurred months ago! This is the second time I complained about the same thing, the first one being in June.

This is probably the 3rd time I have stayed at Mercure Privilege. The rooms have always been nice and clean, and the location very convenient and in a very charming neighborhood close to a shopping mall, supermarket, restaurants and public transportation. In short, ideal.

The acomodation was very good. The people thats Works on front desk nas at park are very polite and ready to help when necessary. The clearness was good nas the design of the room was very clean and perfect... Very good

This is a nice property - a few blocks off the main hotel street (Ibirapuera) and as such, is smaller, calm and professional. It is close to some nice food markets and each room has a refrigerator. The on site restaurant is quite good and the food well executed and presented. The staff is pleasant and accommodating. Check in is fast and easy, compared to the very long lines I saw at the larger hotels nearby. The rooms are good for Brazil standards - slightly below Western standards but were comfortable and clean. Overall, I would book this hotel again as a first choice if my business travels find me in the area again.