Hotel - Novotel Koeln City
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Novotel Koeln City Hotel

4.0/5 1,641 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

KOELNARENA3 km / 1.86 mi LANXESS ARENA2.9 km / 1.8 mi

Exhibition centre

MESSE KOELN3.49 km / 2.17 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Koeln City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JUNKERSDORF 45 m2 2 m 24 15 18 18 24
MÜNGERSDORF 45 m2 2 m 24 15 18 18 24
WEIDENPESCH 45 m2 2 m 24 15 18 18 24
BUSINESS CENTER 80 m2 2 m 30 30 30 30 30
LINDENTHAL 85 m2 2 m 60 22 26 35 50
MARIENBURG 85 m2 2 m 60 22 26 35 50
RODENKIRCHEN 85 m2 2 m 60 22 26 35 50
LINDENTHAL + RODENKIRCHEN 170 m2 2 m 120 40 54 80 140
WITH MOST SPACE (3+4+6) 255 m2 2 m 200 60 126 130 160
    • Screen
    • Flipchart
    • Auditorium
    • Soundproof
    • TV with VCR
    • Meeting room
    • Syndicated room
    • Audio and video equipment
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Slide projector
    • High speed transmission line
    • Conference hotel
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 222 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 41 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 3,576 reviews

Our guest reviews for
Novotel Koeln City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,641 reviews
Rola G. Business - 31/01/2020 Confirmed reviews ALL
« Na ja »

The room is fine, but the gym (for me important) is ridiculous. The parking is extremely expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcelo P., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Jos Business - 29/01/2020 Confirmed reviews ALL
« Nice overnight stay and good breakfast »

Good sized clean room. Nicely decorated. Satisfactory check in. Good bed. Breakfast selection was huge but still could use improvement; better selection of white bread, more choices in sandwich spread (nutella, peanut butter, etc.). Fast check out was pleasant but there was no box to drop the key in so still had to queue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrianus v., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Anonymous Families - 22/01/2020 Confirmed reviews ALL
« Noisy »

Room sizes are conformable enough for a family of 4 staying one night, but unfortunately there was quite a lot of noise coming from adjacent rooms and other guests in the corridor. The cleanliness of the room was also disappointing. Breakfast was very good though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bauer L., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Gavin Business - 17/01/2020 Confirmed reviews ALL
« A wonderful stay. »

The staff were kind and competent. The room was great and the breakfast was the best I’ve ever had in a hotel. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gavin M., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Johanes K. Business - 16/01/2020 Confirmed reviews ALL
« Unable to rest. »

Upon checked in around 3pm, as Platinum member my room was 'upgraded' but lot of noise of construction work right next to my room. I just need a 90 minutes short rest but not possible, called reception and being told that contraction will be done in 1 hour which was not true. No warning when checked in. No sorry/ apology. I will never come again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johanes K., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations. Our fire alarm system is currently being renewed throughout the hotel. Unfortunately, this also requires drilling work from time to time .I sincerely apologize at this point for any inconvenience caused. As compensation we will credit your ALL loyalty card with 2,000 points We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Gerard S. Business - 15/01/2020 Confirmed reviews ALL
« I didn't feel very welcome this time »

from November 2019 onwards I'm booking the Novotel very often and starting November I'm already a Silver member of Accor. first introduction at the check-in desk was hello you don't get your points because your booking was done via Booking.com. Welcome drink NOT received this time. I paid the same amount of money so I don't understand this rule. Beds are very soft and rooms are to warm. I decided to book Mercure for next week, I hope my experience will be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard S., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that you will only receive the Loyalty Points in all Accor Hotels worldwide if you book directly (by phone, mail or our homepage). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Mille B. Business - 15/01/2020 Confirmed reviews ALL
« OK »

Nice rooms. over all good impression. checkin and checkout is extremely slow - too many forms to fill out and staff was overly confused about an error in the booking...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sofie K., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Hamid S. Business - 12/01/2020 Confirmed reviews ALL
« Excellent »

It’s was very nice everything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hamid S., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Karsten G. Business - 11/01/2020 Confirmed reviews ALL
« Sorry for disturbing.... »

I really can´t understand at all why asking for a "soup" plate for my breakfast muesli (instead of the "miniature" dessert bowls you offer by default on the buffet), seems to cause such a huge challenge to the staff...! I´ve already reported this experience after my last stay at your hotel in 03/2019, but I decided to give it a new chance now again. Unfortunately this failed completely again this time from my observation... I have not ask for fresh strawberry's or Atlantic oysters, nor something else really irregular. No, only just for a simple plate. In 03/2019 one answer I´ve received to my request was : "we do this unwillingly". And now after coming back my impression again was, that it caused some major trouble and huge efforts to fulfill my desire. Yes, finally I received my requested plate (unwillingly?)... At least I felt not to be welcome at all and that I only disturb the daily processes that take place. Moreover I can´t follow why it appears necessary that the toaster on the breakfast menu, which may consume 1KW minimum (?) of electrical power needs to be turned on working during the complete breakfast time. I traveled alone and used the chance to observe, that during I had my breakfast, no one ever had used that device. Couldn´t something like a switch be installed, with which this device can be turned on just on guests demand ? Finally I noticed that the minibar in my room does not contain any beverages, but only a sign which mentioned that these can be kept from a vending machine in the lobby. But the mini bar refrigerator device was turned to maximum power. So it contained a nice cold sign... (!). From my opinion this all is a mind set within the professional habits that are practiced within you house, that I can´t share nor understand and which makes it quite unlikely, that I will return for a third stay. Last time in 03/2019 I´ve reported my mentioned experiences only here within your internal rating survey. You have gained me just some extra ACCOR points then, but it seemed not to have any impact on the habits that where practiced. Thanks again for that! So for now I´m close to report this even to other official rating boards, like perhaps "holidaycheck" and/or others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karsten G., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would be very pleased if I could comment on your feedback by telephone. Please send me your telephone number and a suitable time window for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Joshua D. C. Solo - 07/01/2020 Confirmed reviews ALL
« Thank you very much »

It was all I expected and needed. Clean and comfortable room, excellent breakfast, convenient location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joshua De C., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Walter Families - 06/01/2020 Confirmed reviews ALL
« Helpful staff in the end »

Due to confusion at reservation the room was mistakenly booked for one year later. The staff fixed the problem. General comment: At Hilton, when using points to book a room there is a special reception of the guest. At Accor, this does not seem to be the case, though in this case, due to the booking confusaion, the staff had no way of knowing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter J., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Anonymous Families - 06/01/2020 Confirmed reviews ALL
« It wasn't great at all »

It was different than what is published about the hotel, lot of hidden charges. I booked through the Accor website, which had a deal of free breakfast if you book a room, that never happened. It was a room only deal. The staff was not polite and helpful at all. I was told about parking, but not that it was played and not free.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shivani M., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

No C. Couples - 03/01/2020 Confirmed reviews ALL
« very disappointed »

the room n°317 was really not what we've expected.. it supposed to be a romatic stay at Novotel Köln, but a disabled room, which smelled to cleaning products whas not that romantic. (and we do really have respect to less mobility persons) we were also not informed at the check in about the room, what I found, very unfortunate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pieter V., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As compensation we will credit your loyalty card with 1,500 points We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Jagmail S. Families - 02/01/2020 Confirmed reviews ALL
« was ok. »

sadly, there were children running around in the room above which was not pleasant when trying to sleep. we did inform front desk but no action was taken. it was same the remainder of our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jagmail s., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Anonymous Families - 30/12/2019 Confirmed reviews ALL
« Mr Stephen B. »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen B., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Shailendra Families - 30/12/2019 Confirmed reviews ALL
« Nice and comftable »

It was good. I did not have lunch and dinner at hotel but their breakfast is worth it. It has lot of variety. Better book directly . I seems cheaper to me but you can compare before that

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shailendra B., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Paul Families - 26/12/2019 Confirmed reviews ALL
« Very nice hotel »

Perfect stay near the city center of Cologne. Nice rates when staying in a room with children. Breakfast was very good. 1 minute walk to the bus stop

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul W., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Family - 22/12/2019 TripAdvisor review
« Wonderful City, wonderful Hotel. »

Good hotel to stay. Good localization, super breakfast and a superb staff. Parking underground. We loved it. Koln is a wonderful City, historic, lovely culture, good restaurants and an amazing enviroment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Newton221, We very much appreciate your very positive feedback about your stay at the Novotel Koeln City. Hope to see you soon. Warm regards, Ruediger Schild General Manager

Julie S. Friends - 15/12/2019 Confirmed reviews ALL
« Great Hotel »

Great hotel for Christmas Market weekend. Really friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie s., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Roger Families - 10/12/2019 Confirmed reviews ALL
« Good »

Enjoy the festivities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajesh A., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

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