Hotel - Mercure Hotel Frankfurt Eschborn Sued
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Eschborn Sued

3.5/5 171 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Babysitting on request
  • Golf courses  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court
    • Outdoor tennis court
  • Outdoor sports  (Nearby)

Catering

  • Breakfast
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ARCOR MANNESMANN0.41 km / 0.25 mi ERNST & YOUNG0.37 km / 0.23 mi
DEUTSCHE BANK0.42 km / 0.26 mi

Exhibition centre

FRANKFURT MESSE8.75 km / 5.44 mi

Your meetings and events

Host conferences, seminars or meetings at the 4-star Mercure Hotel Frankfurt Eschborn Süd: Our hotel provides outstanding facilities that cater for events for up to 90 people. The two meeting rooms are air-conditionedand are equipped with free WIFI and DSL. Plenty of natural light creates a pleasant atmosphere and a welcoming feel for private events and functions. Please ask us for more information - we will be happy todiscuss details with you. Our qualified staff are always on hand to assist with the planning, organization and even the hosting of your event.

Mercure Hotel Frankfurt Eschborn Sued Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FELDBERG 49 m2 3 m 30 12 19 20 0
TAUNUS 79 m2 3 m 60 25 31 40 0
    • Screen
    • Soundproof
    • Flipchart
    • TV with VCR
    • Meeting room
    • Syndicated room
    • Indoor and Outdoor facilities
    • Lectern
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The 4-star Mercure Hotel Frankfurt Eschborn Süd offers a choice of Standard and comfortable Privilege rooms. The 125 rooms are air-conditioned and are equipped with free WIFI and DSL.One child aged up to 15 can stay in your room free of charge. Pets are welcome (for a charge of EUR 10/night). Our laundry service is available on weekdays to take care of your clothing and laundry.

  • 125 rooms
  • 115 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Fax machine
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.1/5 ALL Rating 1,135 reviews

Our guest reviews for
Mercure Hotel Frankfurt Eschborn Sued

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 171 reviews
Johan Business - 25/10/2019 Confirmed reviews ALL
« Good hotel during the week. Weekends are to be avoided. »

I liked the hotel and the amenities. However there where some drawbacks to this hotel. From Friday evening it's deserted. And while I understand that they close there restaurant if there is not enough takers. I don't see me using a microwave to eat when I'm on a business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johan S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Sued. I am sorry that your experience did not meet all of your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefan Rösl General Manager

Peter Business - 21/09/2019 Confirmed reviews ALL
« Nothing seemed to work well »

The key card to my room repeatedly didn't work, necessitating repeated trips to Reception to get it fixed. Staff did not apologise. One of the elevators was dangerously faulty - the door would close, open, close, open repeatedly. The lights in the elevator buttons would not work. Very scary really.

Business - 05/07/2019 TripAdvisor review
« Business trip »

Lobby/bar area extremely warm. Bedroom too warm even with A/C. Bar not open Sunday evening or upon our return from dinner Monday evening. Bar hours listed as open until 1am. These are all factors that I will consider when returning to the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, many thanks for your feedback. We apologioze, that we did not meet your expectations during your stay. We will work on to improve and hope , to welcome you again. bet regards

I W. L. T. R. A. T. Y. Business - 12/04/2019 Confirmed reviews ALL
« Very poor - manager did everthing to remedy however very unpleasant experience »

I was greeted by a rude hotel reception host. I requested a taxi and the taxi driver attempted to extort me or alternatively drop me off alongside a dual carriageway. When I reported the incident to the hotel receptionist I was asked if I am a taxi driver and told to just pay the amount or the police will be called. When I refused to pay and requested the police to be called the taxi driver drove off. I reported the incident to the hotel staff who where very unhelpful and quite frankly rude. The manager did however apologies the following day, however I feel it was too little too late.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarvesh N., Thank y. for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As I have told y. in our nice conversation, I will have a talk to our employee and Front Office Manager to avoid situations like this for the future. We appreciate your sharing your concerns, and it is our hope that y. will give us the opportunity to better serve y. in the near future. Sincerely, Stefan Rösl General Manager

Anonymous Business - 03/03/2019 Confirmed reviews ALL

I saw that several foods are provided at the groound floor which are for guest to enjoy during weekends. Previously I ordered foods from delivery service, however, from now on, I can buy some foods and simply warm it by microwave. Also several dishes, drinks and snacks are also prepared. It will be really convenient and i am happy to have such a situation future !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hiroshi M., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Anonymous Business - 21/01/2019 Confirmed reviews ALL
« Very good coordination »

Even though a short stay, hotel staffs were very kind and they coordinated well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hiroshi M., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Philip Business - 26/11/2018 Confirmed reviews ALL
« Generally ok but cannot compare with previous stays »

As a member of Accor, I always stay at this hotel when I travel to Frankfurt area. I can get free beverages and snacks. This time is not free. This is not the problem. I checked out at 11/23 morning. When the receptionist gave me the receipt, I mentioned that I had breakfast and he may miss this. He said yes and try to do again. However, 10 min later I cannot get the receipt due to the system problem. He said the hotel will send me the receipt by email the next day. But, I didn't get it now. Three days passed.

Anonymous Business - 25/10/2018 Confirmed reviews ALL
« good business hotel, meets my expectation »

as usual, I'm visiting this hotel for almost 7 years more or less every week and experienced the usual service.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr B. , wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Frankfurt Eschborn Sued. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Stefan Rösl General Manager

Anonymous Business - 13/09/2018 Confirmed reviews ALL

Because next to hotel, there is some building which was under construction. They started to work at 6:00 am on Saturday, then it was bit loud to sleep longer. Except this point, hospitality and arrangement by hotel staffs were very good !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hiroshi M., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ch S. Business - 28/07/2018 Confirmed reviews ALL
« Very inconvenience »

I surprised that there is no gym, sauna. It's ok I can understand because it's biz hotel. But very slow & unstable WIFI status. Last visit (24~26 fo Jul), WIFI not working and no solution. Can we call you 'biz hotel' then??????

Jesper V. Business - 27/07/2018 Confirmed reviews ALL
« Good service, well oiled machinery, makes for a good experience »

Smooth, seamless service on time and to the point. Like clockwork

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jesper V., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Anna Business - 26/07/2018 Confirmed reviews ALL
« Friendly staff at a clean hotel »

Quick check-in/check-out, friendly staff, clean room with a comfortable bed and AC, ok breakfast, but slow internet connection. The slow internet connection should be improved seeing as many business travellers may need to get some work done in the evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna B., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Neil H. Business - 08/06/2018 Confirmed reviews ALL
« Nice, clean and welcoming hotel and staff members »

Pleasant stay in a nice, clean and welcoming hotel. I found the staff members very helpful and approachable during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil H., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Anonymous Business - 14/05/2018 Confirmed reviews ALL
« Better then ever »

It was the first time since a long time that I had a perfect stay in that hotel. The only negative experience was that the coffee machine was not working. I tried to make a coffee and the coffee itself was only dripping out of the machine... it was less than an espresso in my cup. The machine is either defect or has to be decalcified.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Holger W., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks for your comments regarding the coffee machine. We will replace it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Pierre Business - 02/03/2018 Confirmed reviews ALL
« OK »

all was ok, i have no sugestions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre B., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Anonymous Business - 29/01/2018 Confirmed reviews ALL
« Good »

Good hotel - I just had an issue with the room assignment when arrived as I was given the wrong room (already occupied) twice before getting the correct one. Apart from that, all was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edoardo G., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

Jordi C. Business - 02/01/2018 Confirmed reviews ALL
« Convenient »

I usually stay on the 5th floor but this last time. There was an annoyance last day as there was no hot water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jordi C. Fabregas, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For the problem with the warm water in December we need to apologize. It was a technical error and the problem was solved on the same day. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefan Rösl General Manager

Anonymous Business - 18/12/2017 Confirmed reviews ALL
« low quality and service »

internet very slow phone not working when i arrived no hot water restaurant closed without information

Anonymous Business - 26/11/2017 Confirmed reviews ALL
« I am not very satisfied because of the two issues! »

I will describe only two cases. I did not have the PIN Code of the AMEX credit card. Therefore I was not allowed to pay with the AMEX credit card. Paying with a credit card without using a PIN-Code is should not be an issue. Because not every Taxi driver has a credit card reader. The Internet was very slow compared to my other stays and I really would like to ask for more speed.

Dale G. Business - 24/11/2017 Confirmed reviews ALL
« Excellent. »

My "home away from home"!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dale G., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Rösl General Manager

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