Mercure Johannesburg Randburg Hotel

Mercure Johannesburg Randburg Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 193 reviews

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Hotel extras

  • - Conveniently located opposite Ferndale-on-Republic Shopping Mall

  • - Located 10 minutes from the famous 3 course Randpark Golf Club

  • - Outdoor pool

  • - Free parking

  • - Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Johannesburg Randburg Hotel

Cnr Republic road and, Brightwater Commons road, PO Box 2438
2125 JOHANNESBURG
South Africa

GPS:-26.098795, 27.990839

Telephone +27 11 326 3300

Fax +27 11 789 4175

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

With our 2 meeting rooms complete with WiFi access and natural lighting, the Mercure Hotel Randburg can cater for meetings from 2 to 15 people. The rooms are equipped with the necessary technical and audiovisual equipment, making Mercure Hotel Randburg the perfect location for your training and small meetings.

Room descriptions and layouts

2 

meeting rooms

From 1 to 30 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Standard Room with 1 double bed - Comfortable room with air conditioning, bathroom, satellite TV, WIFI access, modem point, direct dial telephone, hairdryer & safe deposit box Standard Room with 2 single beds - Comfortable room with air conditioning, bathroom, satellite TV, WIFI access, modem point, direct dial telephone, hairdryer & safe deposit box

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  193 reviews

TripAdvisor Rating  3.5/5  205 reviews

Not good

Customer review rating 2.0/5

Phuki M. Business - Confirmed reviews ALL

Busy scrapimg walls and painting while we are eating not thinking about people 's health.

Dear Prudence M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Samkelo Mboweni Front Office Manager

Customer review rating 3.0/5

Sne Business - Confirmed reviews ALL

Everything was fine except that my room smelled like someone was smoking cigarettes. Which ended up causing headache and sinus infection. However I'll try to give it a try once more. The stuff were welcoming and friendly and of good help.

Dear Sne, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Samkelo Mboweni Front Office Manager

GOOD STAY

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

GOOD

Dear Gladys m., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please note that you can always request for your room to be cleaned early as our housekeeping cleans from 08:00 until 17:00 daily. We hope this will not deter you from booking with us in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Sincerely, Samkelo Mboweni Front Office Manager

Good stay

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Fairly ok. Fridge wasn't functional

Dear Allen M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Samkelo Mboweni Front Office Manager

Extremely poor facilities

Customer review rating 1.0/5

Ashlin D. Business - Confirmed reviews ALL

I had to move rooms on my first night as the wall charge point was old, and my charger kept on falling. I asked for a two-pin adapter from reception, and I was told that you did not have any. The aircon unit also did not cool at all. The second room I moved into was non-the-better. The tv remote did not work. Same issue with the charge point on wall. Eventually after complaining to the reception, I was given a two-pin adapter. The decor at the hotel needs refreshing - seems like one is stuck in the 1980's. The staff tried to make my stay as comfortable enough, however the hotel facilities are old and need attention.

Dear Ashlin D., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Randburg Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope this will not deter you from staying with us in the future. Thank you again for taking your time sharing your feedback. Sincerely, Samkelo Mboweni Front Office Manager

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Other web-users rate our hotel

  • 89 reviews 9.8/10 Location
  • 210 reviews 3.5/10 Room
  • 193 reviews 7.8/10 Service
  • 7 reviews 7.1/10 WiFi
  • 133 reviews 3.8/10 Cleanliness
  • 91 reviews 3.9/10 Comfort
  • 61 reviews 3.1/10 Amenities
  • 58 reviews 6.1/10 Breakfast

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