Mercure Johannesburg Randburg Hotel 3 stars

Had a problem with heater in 2 rooms.

Had a wonderful stay and the staff were very helpful

Your place was very clean, adhere 100% to covid 19 regulatons well secured and spacious.

I enjoyed but next time would like you guys to have space on non smoking zone can you please improve your online booking system. Thank you

Please renew your furniture. Couches in the corridors, lobby and rooms are old, dirty and cushions completely finished. Room Carpets are dirty. Bathroom paint jobs not completely presentable.

I was staying on the 3rd floor which I liked and would recommend, I asked for a bucket of ice and an extra blanket both of which I was provided with. The one thing that stood out for me was the lack of bar soaps as the hotel only provided liquid soap in the form of shower gel which I assume is due to covid. I would have appreciated an air vent in the bathroom just to have air circulate thus helping in keeping it ventilated.

The stay was good

The stay was lovely, the staff very friendly, and the hotel is well located and close to all amenities.

Your staff are very polite and professional - thank you.

This was my third stay at your hotel. Sadly, not as good an experience as previously. First room the A/C was faulty. Terrible night. Other small maintenance items are not being attended to: Broken door latch, Bedside lampshade lose and skew. Shaving mirror broken off. Net curtain somehow was attached to the normal curtain (I assume a quick fix by someone). Luckily I was assigned a new room the next day. A/C was working. But again small things are being neglected. No knob on the desk drawer. Shelf in fridge broken. One foot missing off fridge. Reading light lose. Its also a pity that I was unable to book a room any more that EXCLUDES breakfast. While the breakfast was adequate, R165 was shockingly high. The roof in the dining room needs a serious clean or new coat of paint - its not looking good. So, generally an okay stay, but management seriously needs to spend more time actually doing regular inspections. At R780 a night, I believe I could find better.

The place was centrally situated for me, very clean, very friendly staff. Good breakfast served for all the days I was there. Good value for money as I had to book at short notice and even when I extended this was still reasonable

This was our third time at the hotel and we have no complaints. The staff wad very friendly and promptly attended to issues raised. The location next to the new mall could not be better. Highly recommended

Personally I had an excellent experience and would not have asked for more. I wanted a suited break and that suited me perfectly. I will not hesitate to come again in future. it is an ideal place to break away from work and have a peaceful and quality time.

It was a good stay in Mercure Randburg. The hotel is located in a prime location. The breakfast offered was good too with variety of options available. However, the double bedroom was smaller if compared to the similar hotel of the same price. But, overall a good experience.

Good location away from the city bustle where you will be awaken in the morning by singing birds, not by roaring cars. It is very nice. The facade looks beatiful but the rooms need some renovation. Thank you for allocating a smoking room to me, I do appreciate your understanding. Staff are very friendly and helpful, and room service was quick.