ibis Liverpool Centre Albert Dock - Liverpool One Hotel 3 stars

Customer review rating 4.3/5 7,981 reviews

ALLSAFE approved hotel

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ibis Liverpool Centre Albert Dock - Liverpool One
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+ 14 Services

Hotel extras

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

  • An ALLSAFE certified hotel. We have introduced elevated hygiene & prevention measures

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY liverpool
united kingdom

Tel: +441513173310

Fax: (+44)151/7069810

Check-in from 14h00

Check out up to 12h00

  • NATIONAL EXPRESS :  NORTON STREET

  • By plane

    JOHN LENNON AIRPORT At 8.05km / 5 miles

  • By plane

    LIVERPOOL AIRPORT At 9.66km / 6 miles

  • By plane

    LIVERPOOL AIRPORT At 8.05km / 5 miles

  • By plane

    LIVERPOOL J.LENNON At 5km / 3.11 miles

  • By plane

    MANCHESTER AIRPORT At 80.46km / 50 miles

  • By plane

    MANCHESTER AIRPORT At 15km / 9.32 miles

  • By boat

    FERRIES At 0.97km / 0.6 miles

  • By boat

    IRISH FERRIES At 0.8km / 0.5 miles

  • By boat

    ISLE OF MAN FERRY At 0.97km / 0.6 miles

  • By boat

    MERSEYSIDE FERRIES At 0.16km / 0.1 miles

  • By boat

    Mersey Ferries At 1km / 0.62 miles

  • By car

    M62 At 329.92km / 205 miles

  • By car

    MOTORWAY M57 At 6.44km / 4 miles

  • By car

    MOTORWAY M62 At 0.1km / 0.06 miles

  • By train

    LIVERPOOL LIME STREET At 1.61km / 1 miles

GPS :53.399925, -2.98709

Companies

  • BBC 0.8 km / 0.5 mi
  • BT Convention Ctr 0.5 km / 0.31 mi
  • Echo Arena 0.5 km / 0.31 mi
  • Liverpool One 0.5 km / 0.31 mi
  • MERSEY FERRIES 1.0 km / 0.0 mi
  • ROYAL SUN ALLIANCE 0.8 km / 0.5 mi
  • SIEMENS 0.19 km / 0.12 mi
Companies

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Views: City View, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Twin room with 2 beds

  • Max. number of persons: 2
  • Views: City View, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Family room with 1 double bed + 1 single bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Accessible Double room with 1 double bedNon contractual photo

Accessible room
  • Max. number of persons: 2
  • Area: From 12 m² / 129 sq ft

Accessible Twin room with 2 bedsNon contractual photo

Accessible room
  • Max. number of persons: 2
  • Area: From 12 m² / 129 sq ft

MyRoom by Daniel: Friendly Liverpool / Standard twin room

  • Max. number of persons: 2
  • Area: From 14 m² / 151 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Borja: Historic Liverpool / Standard twin room

  • Max. number of persons: 2
  • Area: From 14 m² / 151 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews for
ibis Liverpool Centre Albert Dock - Liverpool One

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,981 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,340 reviews

Great find

Customer review rating 4.5/5

Caroline C. Business - 26/02/2021 Confirmed reviews ALL

Lovely comfy bed, great view, practical room layout - desk by window. Professional and helpful staff. Good breakfast on tray to eat in room. Convenient and reasonably priced parking

Dear CAROLINE C., Thank you for your very kind words. They are very much appreciated and our team will be delighted to hear that you enjoyed yourself in our hotel. We are delighted that you found our rooms comfortable and practical. Thank you for your feedback about our breakfast options, we are taking note of it. Please rest assured I will be sharing your positive comments with all our team. We look forward to welcoming you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Excellent hotel and super staff

Customer review rating 5.0/5

Jean Couples - 20/02/2021 Confirmed reviews ALL

Stayed for two nights due to hospital day operation. Staff are/were wonderful, very helpful, friendly, can’t praise them enough, they are so good. Bedroom And bathroom super clean, very comfy bed. Excellent shower unit. Snacks we had were ok and good value. We will definitely stay at the Ibis again when next in Liverpool hopefully by that time Covid restrictions will be lifted. The other super thing about this hotel is they are pet friendly which for us earns loads of brownie points. Thank you Ibis for making our stay so good.

Dear JEAN A., Thank you for taking the time to share your review; we are very pleased that you enjoyed your stay with us! We are delighted you appreciated the helpfulness of our team and that you found our rooms clean and comfortable. Please rest assured your positive feedback will be shared to all our team. Thank you again for sharing your experience, and we look forward to welcoming you back with the dog! Sincerely, Apolline Lecocq, Assistant General Manager.

Excellent stay - covid safe and lovely rooms

Customer review rating 5.0/5

Tony L. Business - 07/02/2021 Confirmed reviews ALL

Can never fault these guys - had to order pizza from over the road, who failed to get us knives and forks, so we borrowed a set from the hotel and handed them back. Will be staying again for 4 might for business again

Dear Mr L., We very much appreciate your feedback regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive information and I am pleased that my team could assist with your cutlery dilemma. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit, in a couple of weeks, will be as pleasant as the previous one. Yours sincerely Lisa Thornborrow General Manager

Excellent

Customer review rating 5.0/5

David P. Business - 29/01/2021 Confirmed reviews ALL

What a pleasant surprise to find a very warm welcome from the team at Ibis Liverpool, In these dark days of lockdown/pandemic the team made me feel very safe and welcome I must praise the staff and management for there professionalism and there way of making guest feel family a very big well done from myself

Dear Mr P., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially during thee difficult times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Lisa Thornborrow General Manager
Customer review rating 3.5/5

C G. C. Business - 27/01/2021 Confirmed reviews ALL

Terrible view from window

Dear CHRIS C., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock. Please rest assured I will be sharing your positive comments with our team. For your information, you can request a room facing the dock in future; we will be please to allocate you a room prior to your arrival. However, please be aware that requests are subject to our availability. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.
Customer review rating 3.0/5

Phil A. Business - 23/01/2021 Confirmed reviews ALL

Nice hotel. Clean and tidy but the beds are dreadful.

Dear a. P., Thank you for taking the time to leave your feedback, we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock. We are happy that you found our rooms clean and tidy however we are sorry that the bed was not as comfortable as you were expecting it; we all have different personal preferences. Our beds are equipped with a standard mattress of 15 centimetres deep and a topper of 4 centimetre deep. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Fantastic

Customer review rating 5.0/5

John Business - 10/01/2021 Confirmed reviews ALL

I have been using the IBIS at Albert Dock for a month whilst I carry out some work in liverpool I have to say once again how impressed I am with everything they are achieving despite the almost impossible circumstances that they face due to a pandemic. As you arrive you will notice a clean we'll set out reception area there are hand sanatisers everywhere all staff are wearing masks and are socially distanced from each other and the public. As you check in you might be required to show some proof of your key worker status PLEASE don't give the staff a hard time about this it is what it is and not Thier fault. There's only one person in the lift a time more hand gel both outside and inside the lift. All room seem to be the same but they are very clean and well presented. Again because of the pandemic there isn't a daily room service which shouldn't be a problem for anyone who's living like a responsible and grown adult don't be a scruffy person and you'll be fine. Theres a little "pod" type bathroom in every room where there is a sink , lavatory, and a really good shower soap dispensers are provided. There's also a hair dryer in the room and a small TV I have also noticed a small ironing board but no iron however i believe you can acquire one from reception for a small deposit however I could be wrong. There is a limited service available for food operating you can order from reception and they will call you when it's ready soft drinks are also available but no alcohol. All in all if your looking for a budget hotel then I'd definitely recommend this place. The staff are brilliant I haven't met one member of staff that hasn't impressed me with Thier pleasant and professional manner especially when you consider how much they have to adapt to now there's a pandemic. Prices are reasonable and your right outside the city centre literetly 2 mins walk away.

Dear JOHN M., Thank you for taking the time to leave your positive feedback; we are pleased that you enjoyed once again your stay with us. We are glad that you enjoyed the facilities included in our rooms. We confirm that you can borrow an iron from our reception for £10 and we give you back the deposit once you bring it back. Thank you for being understanding about the rules we had to put in place due to the pandemic; requesting evidence upon arrival of reason of travel, no service available during your stay etc. We are doing our best to keep our guests and our team safe. We look forward to welcoming you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Disappointing

Customer review rating 1.0/5

Harry D. Business - 04/01/2021 Confirmed reviews ALL

The heater was broken so the room was very cold, staff was slow and did not fix the issue simply gave us a plug in heater which was poor. Customer service was shocking, shower was also going from cold to hot while on. Knocking on the door at early hours of the morning from cleaning department way before check out time. Completely poor experience

Dear HARRY D., Thank you for taking the time to tell us about your experience at the ibis Liverpool Centre Albert Dock - Liverpool One. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our night team member did offer you to check your heating in the room which you refused therefore she did offer you an alternative solution by providing you with an electric heater. I am sorry that you encountered an issue with the shower temperature; I forwarded your comment to our maintenance technician who will have a look to it. Had we been made aware of the problem; we would have been able to take the necessary actions to solve it. Feel free to speak to our reception team in future and we will be happy to assist you and solve the inconvenience caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apolline Lecocq, Assistant General Manager.

Great location, Covid19 excellent safety regime.

Customer review rating 4.5/5

Kev Business - 01/01/2021 Confirmed reviews ALL

Great budget hotel, parking £10 per night, location perfect for Albert Dock and Liverpool 1, both only 5 mins walk. Covid19 awareness good. Love the shower cubicles.

Dear KEVIN M., Thank you for taking the time to leave your review; we are delighted that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you found the location of our hotel very convenient. We are pleased that you felt safe with the new cleanliness procedures put in place due to Covid-19 to protect our guests and our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apolline Lecocq, Assistant General Manager.

Great location

Customer review rating 5.0/5

L. J. Couples - 30/12/2020 Confirmed reviews ALL

A great hotel, staff amazing and friendly

Dear j. L., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you found the location of our hotel very convenient. We are delighted you appreciated the friendliness of our team; please rest assured I will be sharing your positive comment with all of them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apolline Lecocq, Assistant General Manager.

Well placed for docks and city centre

Customer review rating 3.5/5

Anonymous Couples - 27/12/2020 Confirmed reviews ALL

Good. Could have done with more coffee and milk. Enjoyed exploring the Baltic Triangle and docks.

Dear JANICE B., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you found the location of our hotel very convenient. Feel free to contact our 24 hours reception in future if you need anything during your stay; our team will be happy to give you extra coffee, sugar, milk, tea for your room. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Excellent value

Customer review rating 4.0/5

Anonymous Families - 22/12/2020 Confirmed reviews ALL

The hotel is ideally located for the Dock and city centre. Friendly staff, easy to find when driving and car parking. We will be back again!

Dear GILL W., Thank you for taking the time to leave your feedback, we are really happy that you enjoyed your stay with us. I am delighted you appreciated the friendliness of our team and you found the location of our hotel very convenient. Please rest assured I will be sharing your positive comment with all of our team. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Welcome safe stay

Customer review rating 5.0/5

David P. Business - 18/12/2020 Confirmed reviews ALL

I have stayed in this Ibis hotel many times and each visit I am always amazed how welcoming and professional the team is from Fabian on check in to the early morning breakfast team. The team always ensure your safety and always make you feel welcome good team spirit lead by Manager Lisa but a very big thank you to all Ibis Liverpool for a excellent safe happy stay

Dear DAVID P., It is always a pleasure to read your fantastic comments about your stay and how much our team make your stay even more enjoyable. From all the Ibis Team we wish you a Merry Christmas and we look forward to seeing you back on the 30th December. Have a lovely time and see you again soon, Sincerely, Apolline Lecocq, Assistant General Manager.

My usual place to stay in Liverpool

Customer review rating 5.0/5

Ruth Couples - 18/12/2020 Confirmed reviews ALL

Stay here regularly when have to come to Liverpool. Just great value for money with great location. The bed in room we had was so comfortable, my husband and I slept so well.

Dear RUTH M., Thank you for taking the time to leave your feedback; we are delighted that you enjoyed once again your stay with us and you had a great time in Liverpool. We are pleased that you found our rooms clean and comfortable. All our team is joining me to wish you a Merry Christmas and we look forward to welcoming you back next year. Sincerely, Apolline Lecocq, Assistant General Manager.

Great location amazing staff

Customer review rating 4.5/5

Anonymous Families - 12/12/2020 Confirmed reviews ALL

Lovely hotel with amazing staff - thank you

Dear GRAHAM M., Thank you for taking the time to leave your review; we are delighted that you enjoyed your stay with us. We are pleased that you found the location of our hotel very convenient and you appreciated the friendliness of our team; please rest assured I will be sharing your positive comments with all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apolline Lecocq, Assistant General Manager.

ok

Customer review rating 4.0/5

Anonymous Families - 09/11/2020 Confirmed reviews ALL

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Dear ASANDEI C., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock. Please rest assured I will be sharing your positive comment with all of our team. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Good

Customer review rating 4.0/5

Anonymous Business - 06/11/2020 Confirmed reviews ALL

Service was very good but the food is poor and the room's are looking dated but for the price l paid lm not complained

Dear JOHN J., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay with us however we apologise that your food experience didn't meet your expectations. We are taking notes of your feedback as we want to improve the quality of our services. We are aware that our rooms are outdated and need some refreshment. We are in the process of putting a plan together which will involve redecoration and some new carpet and as soon as we get the authorisation from our Head Office, we would then proceed with the renovation. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Great location and value

Customer review rating 5.0/5

Ruth Solo - 04/11/2020 Confirmed reviews ALL

I stay here quite regularly as have to visit my elderly mum, always happy with service and cleanliness. Parking very convenient also. Hopefully will continue to be a regular customer

Dear RUTH M., Thank you for taking the time to leave your review; we are pleased that you enjoyed once again your stay with us. We are delighted you appreciated the friendliness of our team and you found our rooms clean; please rest assured I will be sharing your positive comment with all of our team. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Disappointing

Customer review rating 1.5/5

Anonymous Couples - 01/11/2020 Confirmed reviews ALL

Overall disappointing. Hotel was not actually on the Albert Dock as expected. Rooms walls were extremely thin, we could hear people in other rooms snoring and talking which is not appropriate. Any little movement, toss or turn in sleep would wake you up because the beds were extremely squeaky. Booked a double room, was not a double bed. Was two single beds pushed together which is not ideal. No hand gel in the bottle when entering the hotel which means this is not a covid secure environment, as a nurse myself this was highly disappointing and this allows the virus to spread. No staff on the front desk when leaving hotel to speak with, instead put room keys in designated box. I will not be coming to this hotel again, I would much rather stay in a travel lodge.

Dear DOYLE B., Thank you for taking the time to leave your feedback, we apologise that your stay did not live up to your expectations. As per explained on our website, our hotel is located opposite the Royal Albert Dock and M&S Bank Arena, we are not on the Dock itself. We are sorry about the noise coming from different rooms; our reception is manned 24 hours a day and can be contacted at any point during your stay, should you encounter any issues. Our team will be happy to assist you as much as they can to solve the inconvenience caused. We could have moved you to a quieter room, had we have been notified. We apologise that the hand sanitiser gel dispenser at the entrance of the hotel was empty when you arrived. We check and fill them up regularly. We also have hand sanitiser gel dispensers available located at the reception, by the lifts and inside the lifts. Our reception team is here 24 hours, however due to the low occupancy of the hotel, our team is on reduced capacity and we have one member of staff in the morning on reception who also help our breakfast team when they need. We are sorry if there was no team member at the desk when you came down to check-out, they would have been available a few minutes later to process to your check-out. There is a box at reception for the check-out to avoid any unnecessary contact, not only for your protection but for our team as well however our team is always available if you need any assistance. Thank you again for sharing your experience, we hope we will get the opportunity to better serve you in near future. Sincerely, Apolline Lecocq, Assistant General Manager.

Well located

Customer review rating 5.0/5

Jillian B. Couples - 26/10/2020 Confirmed reviews ALL

Had a lovely stay. Away from the hustle and bustle but only 5 mns walk to all amenities. Staff were all lovely and couldn’t do enough for us.

Dear JILLIAN B., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

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