ibis Liverpool Centre Albert Dock - Liverpool One Hotel 3 stars

Customer review rating 4.3/5 7,899 reviews

ibis Liverpool Centre Albert Dock - Liverpool One
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+ 14 Services

Hotel extras

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

  • Tate Liverpool and The Beatles Story museum located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Copy/print service available
Information message

Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY
liverpool
united kingdom

Tel: +441513173310

Fax: (+44)151/7069810

Check-in from 14h00

Check out up to 12h00

  • NATIONAL EXPRESS :  NORTON STREET

  • By plane

    JOHN LENNON AIRPORT At 8.05km / 5 miles

  • By plane

    LIVERPOOL AIRPORT At 9.66km / 6 miles

  • By plane

    LIVERPOOL AIRPORT At 8.05km / 5 miles

  • By plane

    LIVERPOOL J.LENNON At 5km / 3.11 miles

  • By plane

    MANCHESTER AIRPORT At 80.46km / 50 miles

  • By plane

    MANCHESTER AIRPORT At 15km / 9.32 miles

  • By boat

    FERRIES At 0.97km / 0.6 miles

  • By boat

    IRISH FERRIES At 0.8km / 0.5 miles

  • By boat

    ISLE OF MAN FERRY At 0.97km / 0.6 miles

  • By boat

    MERSEYSIDE FERRIES At 0.16km / 0.1 miles

  • By boat

    Mersey Ferries At 1km / 0.62 miles

  • By car

    M62 At 329.92km / 205 miles

  • By car

    MOTORWAY M57 At 6.44km / 4 miles

  • By car

    MOTORWAY M62 At 0.1km / 0.06 miles

  • By train

    LIVERPOOL LIME STREET At 1.61km / 1 miles

GPS :53.399925, -2.98709

Companies

  • BBC 0.8 km / 0.5 mi
  • BT Convention Ctr 0.5 km / 0.31 mi
  • Echo Arena 0.5 km / 0.31 mi
  • Liverpool One 0.5 km / 0.31 mi
  • MERSEY FERRIES 1.0 km / 0.0 mi
  • ROYAL SUN ALLIANCE 0.8 km / 0.5 mi
  • SIEMENS 0.19 km / 0.12 mi
Companies

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Twin room with 2 beds

  • Max. number of persons: 2
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Family room with 1 double bed + 1 single bed

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Accessible Double room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft

Accessible Twin room with 2 beds

Accessible room
  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft

MyRoom by Daniel: Friendly Liverpool / Standard twin room

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Borja: Historic Liverpool / Standard twin room

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews for
ibis Liverpool Centre Albert Dock - Liverpool One

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,899 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,332 reviews

Well located, good stay

Customer review rating 4.3/5

William K. Business - 30/03/2020 Confirmed reviews ALL

I was attending an event at ACC Liverpool and the location of the hotel was very convenient for this. The room was comfortable, food nicely presented and service good. The booking process was straightforward and staff at the hotel were friendly and professional.

Enjoyable stay

Customer review rating 4.3/5

Deb Families - 21/03/2020 Confirmed reviews ALL

Great stay in Liverpool. Comfortable rooms and really friendly, helpful staff. Second stay here - didn't disappoint. (Only thing that could be improved are the room keys and car parking tickets - still had to get them re-set several times - despite keeping phones away from them)

Well locatedbrea

Customer review rating 4.3/5

Anonymous Couples - 21/03/2020 Confirmed reviews ALL

Breakfast could have been better and bathroom would have benefited by having a toilet brush

Fabulous location for Albert Docks

Customer review rating 4.3/5

Fiona Q. Couples - 20/03/2020 Confirmed reviews ALL

Lovely clean hotel-opposite Albert Docks and within walking distance of the city.The staff were amazing! Food lovely and room spotless-have stayed in a few Ibis hotels and cannot fault them-the only niggle was the bed felt a bit uncomfortable-mattress bit saggy ? But we were very well looked after by all the staff who were all really friendly and chatty

Dear FIONA Q., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Great location

Customer review rating 4.3/5

Mrs A. Couples - 20/03/2020 Confirmed reviews ALL

Stayed for one night - staff great, location really good, room good (bathroom a bit smelly), great king size bed. Great value with breakfast included. Would recommend.

Customer review rating 4.3/5

Brendan Business - 20/03/2020 Confirmed reviews ALL

Location of the hotel and free parking were the selling points for this stay. Website clearly states free parking however on arrival we were charged an additional £40.00. As you can understand we were not satisficed. I'm almost confident we are not the first, nor the last to mention this. Price of rooms ranged from £45.00-£209.00 in a matter of 2 night for the same room? Another confusing factor on our stay.

Well located, very clean and efficient helpful staff

Customer review rating 4.3/5

Debbie C. Families - 19/03/2020 Confirmed reviews ALL

From walking in it had a lovely atmosphere. The staff on reception and in the bar area were very helpful and friendly with all staff members being clearly identifiable. With the COVID19 scare just starting there were plenty of hand sanitisers everywhere for customers to use. The bedrooms were lovely and clean. Location was ideal to access many areas of Liverpool City Centre. Thank you for a very enjoyable stay.

Dear DEBORAH C., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you found the location of our hotel very convenient. We are delighted you appreciated the helpfulness of our team; please rest assured I will be sharing your positive comment with all of them. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Welcome Break

Customer review rating 4.3/5

Vicky Business - 19/03/2020 Confirmed reviews ALL

I really enjoyed having a convenient and comfortable place to rest my head during a brief visit to one of my favourite cities. Being able to recharge my batteries was great. The food was tasty.

Dear VICTORIA S., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Great location with ample parking

Customer review rating 4.3/5

Grant Solo - 18/03/2020 Confirmed reviews ALL

Slightly earlier than advertised check in , especially on a Saturday , really helped get the afternoon started . Clean room , great bathroom , helpful taxi service , also nice to be able to eat late on a Saturday night returning to the hotel . Breakfast good & easy check out

Dear GRANT L., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you found the location of our hotel very convenient. We are delighted you appreciated the quality of our breakfast and you found our rooms clean. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Great location and price point.

Customer review rating 4.3/5

Lisa R. Solo - 18/03/2020 Confirmed reviews ALL

I stay once a year at this IBIS. The staff is always wonderful. 24/7 support and so pleasant. The woman who runs breakfast service is so kind and welcoming. Like I am at home. The desk staff works so diligently and are very professional. IAlso, I feel secure, as a solo traveler, that they keep eyes on lobby and all goings on. Great location, clean rooms and attentive staff. The room cleaning staff are always helpful and pleasant.

Dear LISA R., Thank you for taking the time to leave your review; we are pleased that you enjoyed once again your stay with us and you found the location of our hotel very convenient. We are delighted you appreciated the friendliness of our team and you are feeling safe in our hotel; please rest assured I will be sharing your positive comment with all of them, specially with Barbara. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

The smallest room ever

Customer review rating 4.3/5

Lycar Friends - 18/03/2020 Confirmed reviews ALL

Very disappointed with the size of our room. Impossible for 2 people to move past each other anywhere in the room.

Dear LYNNE T., Thank you for taking the time to tell us about your experience at the ibis Liverpool Centre Albert Dock - Liverpool One. I am sorry that your experience did not meet your expectations At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologise for the size of the room; unfortunately there is not a lot we can do about it. We do have some rooms slightly bigger in the hotel; feel free to request it at the booking time in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apolline Lecocq, Assistant General Manager.

Well located

Customer review rating 4.3/5

Kia Friends - 17/03/2020 Confirmed reviews ALL

A big group of friends and I stayed at this hotel while in Liverpool for the weekend. The location was brilliant it was only 5-10 minutes walk to all the bars and restaurants and it was situated right by the Albert dock. We had an amazing stay, the beds were extremely comfortable and the bathroom was a convenient size with a great shower.

Dear KIA E., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Smallest room I have ever seen

Customer review rating 4.3/5

Marcela C. Couples - 16/03/2020 Confirmed reviews ALL

Never ever again I will go back to this hotel. The room for two people did not have not even 1 m around any side of the bed and it was the most stressful and uncomfortable experience I ever had in a hotel. Me and my husband stayed two days, unfortunately.

Dear MARCELA C., Thank you for taking the time to tell us about your experience at the ibis Liverpool Centre Albert Dock - Liverpool One. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephen Maddison Team Leader

good location clean rooms

Customer review rating 4.3/5

Chris W. Couples - 16/03/2020 Confirmed reviews ALL

clean rooms, friendly staff,ideal location for the m&s arena

Dear CHRIS w., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Great location, good value hotel

Customer review rating 4.3/5

Rufio#29 Families - 16/03/2020 Confirmed reviews ALL

Customer service excellent, really friendly and helpful. Room ideal for price. Breakfast was good - buffet style well stocked and varied selection. staff continuously put more items out, cleaned tables etc Great location.

Dear RUTH C., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Lovely staff, good stay

Customer review rating 4.3/5

Anonymous Couples - 15/03/2020 Confirmed reviews ALL

Nice hotel. Friendly helpful staff. Rooms and reception, dining area very cold. Menu could do with a bit more variety.

Dear JOHN C., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock. We are delighted you appreciated the helpfulness of our team; please rest assured I will be sharing your positive comment with all of them. We are taking notes of your feedback to improve the quality of our services in future. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Kind Regards, Apolline Lecocq, Assistant General Manager.

A pleasant place to stay

Customer review rating 4.3/5

Hans T. S. Families - 15/03/2020 Confirmed reviews ALL

Already check ,d in on arrival and just had the key delivered and also the envelope with the important tickets. the Key system to our door failed 2-3 times even if we kept the key far away from any Mobil phones and electric equipment. This caused some extra walking and frustration. The breakfast was too “British” to me. A continental breakfast alternative would be highly appreciated, especially when there are so many foreigners staying.

Dear TERJE S., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock. Concerning your complaint, it is under investigation as from what we can see, we received the modification from our central reservation. They are currently looking at this matter and will come back to you shortly. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Kind Regards, Apolline Lecocq, Assistant General Manager.

Good location for business seminar

Customer review rating 4.3/5

Peter A. Business - 14/03/2020 Confirmed reviews ALL

Basic hotel, nice staff, but hotel a little tired in appearance

Dear PETER A., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you appreciated the friendliness of our team. Please rest assured I will be sharing your positive comment with them. Our prices can be high on event dates as these reflect the demand. We are always competitively priced with other local hotels. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Kind Regards, Apolline Lecocq, Assistant General Manager.

Just good!

Customer review rating 4.3/5

M Friends - 14/03/2020 Confirmed reviews ALL

Couldn’t complain from start to finish. Good hotel, very efficient and friendly staff, good facilities for working, comfortable

Dear MICHAEL O., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Marvellous Hotel

Customer review rating 4.3/5

Dave P. Business - 14/03/2020 Confirmed reviews ALL

Another welcoming experience at this particular Ibis, a happy welcoming knowledgeable staff nothing was to much trouble nice to see a team led by very good management with drive and encouragement to achieve higher standards

Dear DAVID P., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader
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