Sofitel London St James Hotel 5 stars

Customer review rating 4.7/5 13,183 reviews
Sofitel London St James
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+ 23 Services

Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • Award-winning Spa

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • 5-star luxury hotel in the centre of London

  • Grade II listed building with original features

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Business services
  • 14 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

In response to COVID-19 and in line with local government recommendations, the hotel will temporarily close with a scheduled re-opening date of 1st May. During this time, the team can be reached at h3144@sofitel.com or +44 (0) 207 747 2200.

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN
london
united kingdom

Tel: +442077472200

Fax: (+44)20/77472210

Contact email

Check-in from 15h00

Check out up to 12h00

  • PICCADILLY CIRCUS :  6.9.15.23

  • THE HAYMARKET :  6.9.23.15

  • WATERLOO PLACE :  6.9.15.23

  • PICCADILLY CIRCUS :  BAKERLOO LINE PICCADILLY CIRCU

  • PICCADILLY LINE :  PICCADILLY LINE PICCADILLY CIRCU

  • By plane

    GATWICK At 46km / 28.59 miles

  • By plane

    HEATHROW At 24km / 14.91 miles

  • By plane

    LONDON CITY APT At 10km / 6.21 miles

  • By helicopter

    LONDON HELIPORT At 7km / 4.35 miles

  • By car

    M1 At 4km / 2.49 miles

  • By car

    M20 At 9.5km / 5.9 miles

  • By car

    M4 At 8km / 4.97 miles

  • By train

    ST PANCRASS At 2.5km / 1.55 miles

  • By train

    VICTORIA STATION At 2.5km / 1.55 miles

  • By train

    WATERLOO STATION At 2km / 1.24 miles

GPS :51.50732, -0.132397

Your meetings and events

Sofitel London St James is a unique venue for London meetings business events & celebrations for up to 200. A boardroom and private dining room seat 12. Set apart from guest areas our versatile London meeting rooms are chic in grey purple and cream.Each room is named after a London district and equipped with Wi-Fi and state-of-the-art audiovisual facilities - remote touch-screen systems video conferencing and either a glass screen with rear projection system or an LCD screen.An on-site Sofitel MagnifiqueMeetings team helps you personalise plan and execute all details of your corporate events in London - from creative catering to cousu main breaks and leisure activities.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

NEWLY DESIGNED CLASSIC ROOM, 1 QUEEN BED

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED SUPERIOR ROOM, 1 QUEEN BED

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

NEWLY DESIGNED LUXURY ROOM, 1 KING BED

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED LUXURY ROOM, 2 SINGLE BEDS

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED PREMIUM LUXURY ROOM, 1 KING BED, VIEW OVER WATERLOO PLACE OR PALL MALL

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED STUDIO SUITE, 1 KING BED, LOUNGE SPACE,VIEW OVER WATERLOO PLACE

  • Max. number of persons: 3
  • Area: From 35

NEWLY DESIGNED FAMILY ROOM, 1 KING BED, SEPARATE LIVING ROOM WITH SOFA BED

  • Max. number of persons: 4
  • Area: From 49
  • Bathrobe

NEWLY DESIGNED JUNIOR SUITE, 1 KING BED, LOUNGE SPACE,VIEW OVER WATERLOO PLACE OR PALL MALL

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

PRESTIGE SUITE, 1 KING BED, SEPARATE LIVING ROOM, VIEW OVER WATERLOO PLACE OR PALL MALL

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

ST JAMES SUITE, 1 KING BED, SEPARATE LOUNGE AND DINING SPACE, VIEW OVER WATERLOO PLACE

  • Max. number of persons: 3
  • Area: From 79
  • Wireless internet in your room
  • High speed internet
  • Bathrobe

OPERA SUITE, 1 KING BED, SEPARATE LOUNGE AND DINING SPACE, VIEW OVER WATERLOO PLACE

  • Max. number of persons: 3
  • Area: From 109
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

Wild Honey St James

Type of cuisine: Bistronomy

In line with local government recommendations, Wild Honey St James is temporarily closed. This concept takes chef Anthony Demetre's reimagined Wild Honey and brings it to St James... A casual all day dining venue serving modern European dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ST JAMES BAR

Photo non contractuelle / Strictly non binding

In line with local government recommendations, St James Bar is temporarily closed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ROSE LOUNGE

Photo non contractuelle / Strictly non binding

In line with local government recommendations, The Rose Lounge is temporarily closed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel London St James

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

13,183 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,884 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Extremely good central location.

Customer review rating 4.7/5

Sandy Couples - 18/03/2020 Confirmed reviews ALL

As welcoming as ever. Very efficient staff and very clean rooms.

Customer review rating 4.7/5

John R. Couples - 18/03/2020 Confirmed reviews ALL

Our first stay was wonderful. We were suppose to stay for a second time from March 7-10 but returned to Canada due to the Virus. Still charged for the stay which we find appalling.

Great hotel in central London

Customer review rating 4.7/5

Stephen A. Couples - 18/03/2020 Confirmed reviews ALL

Had great stay, lovely room, great service, will definitely be back...

Another great stay

Customer review rating 4.7/5

S E. Couples - 18/03/2020 Confirmed reviews ALL

We stay at the Sofitel several times a year and as always we really enjoyed out stay this weekend. It cannot be an easy situation at the moment but all the staff appeared cheerful and as always willing to help. We will be returning hopefully soon.

Well located & excellent stay

Customer review rating 4.7/5

Anonymous Business - 17/03/2020 Confirmed reviews ALL

I arrived early to drop off my bag, but the hotel could soon check me in- a couple of hours early. Thank you. Lovely drink in the bar & dinner in the restaurant. Sadly I had to check out at 7am the next day. Very comfortable room.

Great location

Customer review rating 4.7/5

Amanda Families - 17/03/2020 Confirmed reviews ALL

Excellent service from all staff; lovely spacious room - clean and well laid out. Hotel is in a fab location for shops and restaurants and generally exploring London.

Dear Mrs R., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback and hear that you experienced such excellent service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Spring trip

Customer review rating 4.7/5

Bob H. Couples - 16/03/2020 Confirmed reviews ALL

Usual high standard with great upgrade

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is a pleasure to hear that you enjoyed the Prestige Suite in particular. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to London again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

We we're very well looked after and felt welcomed

Customer review rating 4.7/5

Adam H. Families - 15/03/2020 Confirmed reviews ALL

Staff were always happy and very helpful

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is a pleasure to receive such positive feedback and hear that you were so well looked after and welcomed. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Good stay

Customer review rating 4.7/5

Victor Business - 15/03/2020 Confirmed reviews ALL

Nice and competent young staff. Clean and well - run luxury hotel. Good amenities. Excellent and generous breakfast with prompt and effective service. Nicely appointed bar with good drinks and nice atmosphere, even in the days of the Corona scare. Bravo Sofitel, matched my expectations.

Dear Mr A., We very much appreciate your comments regarding your good stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to Sofitel London St James again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Terrific experience first time in this Accor hotel

Customer review rating 4.7/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

Staff were very friendly and very helpful and always seemed to be there when I needed them. Overall the room, facilities, food and beverage, location and gym were excellent

Dear Mr S., We very much appreciate your comments regarding your first stay here at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Coming Home

Customer review rating 4.7/5

William Business - 13/03/2020 Confirmed reviews ALL

I adore the hotel, it really is my favourite, great location too. Everything is easy and well taken care off. I know quality has its price, but it a little effort here is always welcome

Dear Mr D., We very much appreciate your comments regarding your recent stay at the Sofitel London St James and am delighted that you feel like coming home. It is always a pleasure to receive such positive feedback and I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Please rest assured too that we can certainly serve the coffee any way as you prefer, by the cup or in a french press, just let us know next time. Thank you again for sharing your experience, and we hope to welcome you back to your London home again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Great stay

Customer review rating 4.7/5

Anonymous Couples - 13/03/2020 Confirmed reviews ALL

Great location, great room. Friendly and helpful staff.

Dear Mr B., We very much appreciate your comments regarding your great stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience
Customer review rating 4.7/5

Anonymous Couples - 12/03/2020 Confirmed reviews ALL

Excellent service. Top notch hotel

Dear Mr C., We very much appreciate your feedback regarding your stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Excellent staff - no choice on room location

Customer review rating 4.7/5

Anonymous Business - 12/03/2020 Confirmed reviews ALL

Well trained and friendly staff. Room was at the far end of the corridor.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Sofitel London St James and it is a pleasure to hear that the team looked after you so well. I am sorry that the location of your room was not to your satisfaction and this was not rectified whilst you were here. Guest satisfaction is certainly our priority and we will certainly ensure you receive a room closer to the lift upon your next visit. Thank you so much for sharing your feedback and we look forward to welcoming you back again in the future. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Amazing stay

Customer review rating 4.7/5

Sandra Couples - 11/03/2020 Confirmed reviews ALL

We had a wonderful and comfortable stay with you. Every single staff member has been so friendly, helpful and professional. Overall an amazing experience for us!

Dear Mr C., We very much appreciate your comments regarding your amazing stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience
Customer review rating 4.7/5

Tariq K. Business - 10/03/2020 Confirmed reviews ALL

Every thing is good but I have said this before to no avail. You need hooks in bathroom to hang cloathes. It is very inconvenient without them

Dear Mr K., We very much appreciate your constructive feedback regarding your recent stay at the Sofitel London St James. Thank you for your loyalty and I am so pleased that everything was good. Please rest assured that we take all feedback seriously and bathroom hooks have been placed in most rooms, this will be added in the room mentioned today and I am so sorry for the inconvenience caused. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Great breakfast and friendly doormen

Customer review rating 4.7/5

Scott Business - 10/03/2020 Confirmed reviews ALL

Very satisfactory. Only downside was that there is no plug in the bathroom for a hairdryer, and the only other mirror is in the entrance where the luggage rack is and the lighting is inadequate.

Dear Mr C., We very much appreciate your constructive feedback regarding your stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. I am sorry for any inconvenience caused regarding the location of the power outlets which will be looked into. The UK has strict voltage regulations which we adhere to allowing only shaving outlets in all bathrooms. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

great service, very well located and very comfortable room !

Customer review rating 4.7/5

Amina L. Families - 10/03/2020 Confirmed reviews ALL

Second time staying at the Sofitel I loved the staff and I love the hotel facilities (room, location, very clean and comfortable) It has definitely become my go to place when I will visit London !

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Perfect throughout

Customer review rating 4.7/5

Jayne S. Business - 09/03/2020 Confirmed reviews ALL

Everyone and everything without expectation during our stay superb. Friendly but not intrusive. Relaxed luxury. Would highly recommend.

Dear Mrs S., We very much appreciate your comments regarding your perfect stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you and your recommended friends back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Great Attention To Customer

Customer review rating 4.7/5

Michael L. Couples - 09/03/2020 Confirmed reviews ALL

This was our first stay at a Sofitel Hotel. We could not have been more pleased. The room was comfortable and the service team was outstanding. We enjoyed drinks at the awesome St. James Bar and dinner at fantastic Wild Honey. In all interactions we were made to feel special. Bravo. See you again. Mike L.

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel London St James and hear that you were made to feel so special. It is always a pleasure to receive such positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience
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