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Sofitel London St James Hotel 5 stars

Customer review rating 4.7/5 13,405 reviews

ALLSAFE approved hotel

Sofitel London St James
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+ 12 Services

Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • An ALLSAFE Clifton certified hotel

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • 5-star luxury hotel in the centre of London

  • Grade II listed building with original features

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 3 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being Paying
  • Babysitting on request Paying
  • Boat excursions
Business services
  • 14 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN london
united kingdom

Tel: +442077472200

Fax: (+44)20/77472210

Check-in from 15h00

Check out up to 12h00

  • PICCADILLY CIRCUS :  6.9.15.23

  • THE HAYMARKET :  6.9.23.15

  • WATERLOO PLACE :  6.9.15.23

  • PICCADILLY CIRCUS :  BAKERLOO LINE PICCADILLY CIRCU

  • PICCADILLY LINE :  PICCADILLY LINE PICCADILLY CIRCU

  • By plane

    GATWICK At 46km / 28.59 miles

  • By plane

    HEATHROW At 24km / 14.91 miles

  • By plane

    LONDON CITY APT At 10km / 6.21 miles

  • By helicopter

    LONDON HELIPORT At 7km / 4.35 miles

  • By car

    M1 At 4km / 2.49 miles

  • By car

    M20 At 9.5km / 5.9 miles

  • By car

    M4 At 8km / 4.97 miles

  • By train

    ST PANCRASS At 2.5km / 1.55 miles

  • By train

    VICTORIA STATION At 2.5km / 1.55 miles

  • By train

    WATERLOO STATION At 2km / 1.24 miles

GPS :51.50732, -0.132397

Congress centre

  • QUEEN ELISABETH 2 CENTER 1.0 km / 0.62 mi

Your meetings and events

Sofitel London St James is a unique venue for London meetings business events & celebrations for up to 200. A boardroom and private dining room seat 12. Set apart from guest areas our versatile London meeting rooms are chic in grey purple and cream.Each room is named after a London district and equipped with Wi-Fi and state-of-the-art audiovisual facilities - remote touch-screen systems video conferencing and either a glass screen with rear projection system or an LCD screen.An on-site Sofitel MagnifiqueMeetings team helps you personalise plan and execute all details of your corporate events in London - from creative catering to cousu main breaks and leisure activities.

Room descriptions and layouts

14 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

Our restaurants and bars

Wild Honey St James

Type of cuisine: Bistronomy

This concept takes chef Anthony Demetre's reimagined Wild Honey and brings it to St James... A casual all day dining venue serving modern European dishes with seasonal local ingredients. Our restaurant is open Tuesday to Saturday.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

ST JAMES BAR

St James Bar is a cocktail destination in the heart of St James, redesigned to create a truly decadent and intimate space, day or night.

Menu (PDF)

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

THE ROSE LOUNGE

In line with local government recommendations, The Rose Lounge is temporarily closed.

Menu (PDF)

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

The Wild Honey Terrace

Discover our al fresco terrace overlooking the tranquil Waterloo Place, in the heart of the city. Open daily from 12pm to 10pm. You can enjoy our Parisian Cafe, serving dishes from Chef Anthony Demetre alongside Aperitivo style drinks.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Sofitel London St James

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

13,405 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,905 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent stay

TripAdvisor rating 5.0/5

TeamGB-SE 29/07/2021 TripAdvisor review

Another fantastic stay at this hotel. We find this location to be excellent with easy access to the city centre, beautiful buildings around and St. James' park across the street for walks. Room was fantastic as was the food, and the bed was incredibly comfortable, but the outstanding aspect was the warm welcome and flawless service from every one of the staff we encountered throughout our stay. Hard to think how it could have been any better.

Okay

Customer review rating 2.5/5

Mf Friends - 27/07/2021 Confirmed reviews ALL

I chose Sofitel based on their location and the spa for a staycation. So I was quite disappointed when I arrived and was informed that the spa is not open at all. They managed to give me a few hours access to the Savoy Hotel Spa which is not a particularly great spa. The Hotel was otherwise good, overall maybe not worth the money in my opinion but the service, food, cleanliness etc was all good.

Dear Mr F., Thank you for taking the time to tell us about your experience at the Sofitel London St James, we strive to provide a superior experience for all our guests and am so sorry that your overall stay did not meet your expectations. I sincerely apologise for the inconvenience caused with the opening hours of our Spa at this time and would like to invite you to return to join us for a complimentary treatment with use of the jacuzzi and steam room with us, you will receive a separate email with details on how to book at your convenience. It is also so disappointing to hear that your Savoy spa experience was not as anticipated. We very much appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

quality hotel

Customer review rating 4.5/5

Dean M. Couples - 27/07/2021 Confirmed reviews ALL

Sofitel once again proved their position in the quality segment of the market. Well trained staff, good rooms and other facilities. Breakfast was fine with exception of our egg orders on the first morning which were delivered cold and not that tasty. This did not take away from a great weekend.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Sofitel London St James. I am delighted to hear that you had such a great weekend with us and the team looked after you. We strive to provide a superior service experience for every guest and am so sorry that the eggs were not up to our usual high standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your comments and we hope to welcome you back to Sofitel London St James again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Well located

Customer review rating 4.0/5

Anonymous Couples - 26/07/2021 Confirmed reviews ALL

We were welcomed so nicely and we’re treated so nicely, all the reception and guest services cues staff were incredibly friendly. Sadly the jacuzzi chlorine levels were too high and we were unable to utilise our slot in that spa facility but our massages and time in the zen room was great!

Dear Mrs P., Thank you for taking the time to tell us about your experience at the Sofitel London St James. It is a pleasure to hear that overall you enjoyed your stay and I am so sorry that you could not make full use of the spa facilities on this occasion due to a technical issue in the jacuzzi. We strive to provide a superior service experience for every guest and I would like to invite you to return to the spa for complimentary use of the zen room, steam room and jacuzzi. You will receive a separate email with the details of how to book this at your convenience. Thank you so much for your understanding and we look forward to seeing you again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Absolutely excellent service

Customer review rating 5.0/5

Richard D. Couples - 26/07/2021 Confirmed reviews ALL

I have to say that I do not think that we could have had better service anywhere. We were checked in and shown to our room by Amelie and, throughout our stay, she checked that all was OK. The concierge team were just amazing. We came in an electric car which needed to be recharged to get us home. They hunted through one street charger and three car parks to find one that could be used. Definitely above and beyond the call of duty.

Dear Mr D., We very much appreciate your comments regarding your stay at the Sofitel London St James and hear that you experienced such excellent service from Amelie and the concierge in particular. This feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. I am so glad the car was able to get charged for you to be able to return home! It is a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Fabulous stay

Customer review rating 5.0/5

Catherine M. Couples - 26/07/2021 Confirmed reviews ALL

Stayed here several times. Always a great experience. Staff are brilliant and nothing is too much trouble. Lovely bar to unwind in. Have already booked my next stay

Dear Mrs m., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, and I'm sure you'll be delighted to know we'll be launching a new cocktail list in the bar very soon too, just in time for your next stay! Please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to seeing you at Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Always a pleasure

Customer review rating 4.5/5

Robert G. Couples - 25/07/2021 Confirmed reviews ALL

Your hotel has a friendly, personable and efficient staff who go out of their way to ensure everything is perfect for (me) the guest. Any minor problems we encountered were immediately rectified by the team.

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel London St James and that overall you enjoyed your stay. I am sorry to see that you were not quite so satisfied with the loyalty card benefits in particular and the breakfast order. I would very much appreciate further details if possible as we strive to continuously improve the quality of our services and please do let me know if there is a convenient time to call you today or tomorrow? Thank you again for sharing your feedback and I hope to be able to speak to you soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Prime location with incredible staff. Thoroughly enjoyable stay. Highly recommended.

Customer review rating 5.0/5

Mr V. W. Couples - 21/07/2021 Confirmed reviews ALL

Despite only staying here once before we were welcomed like old friends. The receptionist Vanicia was charming, polite, chatty and friendly and noticed we were celebrating my wife's birthday and our wedding anniversary and asked if we had any plans. We mentioned we were going to the zoo and out for afternoon tea and thought no more about it. As we were very early she invited us to have a coffee in the lounge while we waited for our room which was ready only about ten minutes later. In our room was a welcome note and some birthday cake which was a very welcome surprise. The room was immaculate with very smart furnishings and spotless. Also none of this three inch gap under the door nonesense. Throughout our stay we never heard any noise from either inside or outside the hotel and we are both light sleepers. After some sight seeing we returned to our room to find a notepad and bookmark from the rainforest cafe and a handwritten note from Vanicia wishing us a memorable visit to the zoo and explaining she had got us the notepad so we could write down all our memories of the following day. Now that blew us away. We were speechless, such a nice and thoughtful gesture that even now we struggle to put into words just how much we appreciated it. On my wife's birthday she spotted us going in for breakfast and came in to wish her a happy birthday and to wish us a pleasant day. We shall never forget that genuine and friendly kindness. The restaurant and bar are relaxing and smart areas to relax and enjoy some food and drink with very friendly and professional staff who dealt with a couple of issues with charm and grace. Throughout our time all the staff were personable and willing to help. Whenever we walked through the lobby there was always a friendly smile and good morning/afternoon and the offer of help with taxis or information. All the staff were a pleasure to interact with. I'm sorry this review goes on a bit but we cant say enough how much we enjoyed it and particularly the kindness of Vanicia. Needless to say we will be back later this year and wholeheartedly recommend this hotel.

Dear Mr W., We very much appreciate your amazing comments regarding your stay at the Sofitel London St James and am so pleased you are planning to return to us again later this year. Vanicia in particular was thrilled to hear you enjoyed the small gift as was Amelie too who you met on arrival and checked you in. We pride ourselves on our team work and this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is an absolute pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we are so pleased you had such an enjoyable celebratory weekend, we look forward to seeing you again soon at Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

The best service!

TripAdvisor rating 5.0/5

nimbusphotographic 21/07/2021 TripAdvisor review

The staff all offered service above and beyond what was expected. personally written card from reception, champagne from the spa staff and more. Made our stay feel incredibly special. Hotel itself was gorgeous and the central location made it perfect for exploring. Even though our room overlooked the square, it was very quiet during the night. I would recommend this hotel unreservedly.

Bonjour, Thank you very much for your kind review. I was so glad to see that our team has managed to make you stay with us so special and enjoyable. I do hope we will have the pleasure of welcoming you back very soon. Kind regards, Marie-Paule Nowlis General Manager

Top class service

Customer review rating 5.0/5

Myster Couples - 20/07/2021 Confirmed reviews ALL

Very welcoming staff who provided excellent customer service. Hotel gifts were a very nice gesture

Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, and hear that you received top class service in particular. Please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Luxurious

Customer review rating 5.0/5

Isabella B. Solo - 19/07/2021 Confirmed reviews ALL

From start to finish it was wonderful! Attention to detail, helping me check in early etc

Dear Mrs b., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback and I am delighted to hear it was so wonderful from start to finish. Please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Amazing welcome and fantastic staff in top location!!

Customer review rating 5.0/5

Jack Families - 18/07/2021 Confirmed reviews ALL

Having stayed at the Sofitel St James many times over the past 10yrs or so, we were not dissapointed on our last visit this week. Fantastic welcome from staff, so attentive, room was modern and new and good value for money considering the location which is amazing. They made us feel so welcome and valued, especially for our 5yr old daughter where the team went the extra mile to put a smile on her face! very thoughtful and attentive. Big thanks to all and keep up the good work! See you soon

Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. Manfred and Stefania were both delighted to be mentioned in particular. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James with your family very soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Good stay

Customer review rating 4.5/5

Paula P. Couples - 15/07/2021 Confirmed reviews ALL

Our second stay and we hope to return.

Dear Mrs P., We very much appreciate your constructive feedback regarding your stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. I am so sorry to hear the breakfast was not up to our usual high standards on the first morning and rest assured this is being addressed accordingly. Thank you so much for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Wonderful experience

Customer review rating 5.0/5

Amanda Friends - 13/07/2021 Confirmed reviews ALL

From the moment we arrived, we were welcomed so warmly and professionally. The interior and exterior is simply stunning and the perfect location. The service was five star and bespoke to us and a delightful experience all around.

Dear Ms C., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

Location, Room and Staff Amazinh

Customer review rating 5.0/5

Emma W. Solo - 13/07/2021 Confirmed reviews ALL

Great location, lovely rooms and amenities and friendly staff

Dear Mrs W., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with our entire team, Stefania was delighted to be recognised and thank you. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Great experience

Customer review rating 4.0/5

Anonymous Solo - 11/07/2021 Confirmed reviews ALL

all top

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to let us know if there is anything we can do to further improve your experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

Very welcoming & caring

Customer review rating 5.0/5

Neil H. Couples - 09/07/2021 Confirmed reviews ALL

It was a short stay, first time back since 2014. Made to feel hugely welcome

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to welcome you back after such a long time away. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we will have the pleasure of welcoming you back soon. Please do not hesitate to contact me should you require any further assistance. Sincerely, Amelie Hacking Front Office Manager

Exactly what was needed

Customer review rating 5.0/5

Dn Business - 09/07/2021 Confirmed reviews ALL

I stayed again in the Sofitel St James because work required an overnight stay n London. And my regret was, yet again, that the same work meant I had to be up and away by 6am... I would have loved to have lingered longer and enjoyed my stay for just a few more hours.

Dear Mr N., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular with Itsaso, our Night Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be for leisure so you can finally enjoy a lazy morning in our luxurious MyBeds and the full extent of our services. Please do not hesitate to contact me directly if I can be of any assistance in the future. Sincerely, Amelie Hacking Front Office Manager

great stay.

Customer review rating 4.0/5

Mr. C. Business - 06/07/2021 Confirmed reviews ALL

everybody at the hotel made the stay very welcoming from the bar staff to the room service staff, were much appriciated. their hard work and thoughtfulneste just great. three points. 1. some guests do not like being stuck in the wild honey bar to eat dinner. we tend to be ignored there. 2. guest do not like being ignored for fifteen minutes while waiting to eat. 3. if a guest asks to sit in the bar for a drink, then you stick them in the corner they will be polite and say ok but may think twice before using either the restaurant or bar. 4. while covid has made things tough for you and guests, it is important to return to the high standards you exhibited before. i had my PA cancel a stay at the savoy giving you preference. i stopped using the wild honey and restaurant because it was inconsistent and unpredictable. Front desk great. cocktails in the lounge and everybody there where just the best i wish i could bring them on my team. restaurant and bar, not so much more a little work needed. for people like me away from home, after a hard days work we want comfort and predictability, to be able to sit down and order a drink no drama not hearing "no" not hearing sorry but. YAHOO ( you always have other options) is a mantra we live by. ask if you want us to apply to booking hotels because one part fails to live up to our needs. what if my PA where to say booked you into london sofitel and i where to say no find another? for me two seconds of decision time, but what did you loose? next time somebody like me asks to sit at the bar or eat at a table it may be wise to train staff to think of the repricssions before saying no.

Dear Mr C., Following your conversation with our restaurant General Manager, Stephanie Mattil, I wanted to once again thank you for your feedback and for providing us the opportunity to improve ourselves. I do hope we will have the pleasure of welcoming you back very soon. Please do not hesitate to contact me directly if I can be of any assistance in the future. Sincerely, Amelie Hacking Front Office Manager

short stay in Sofitel London

TripAdvisor rating 5.0/5

J5883SNmikew 04/11/2020 TripAdvisor review

This hotel is nothing short of superb, the staff greeted us before we got in and made us feel very special from that moment onwards. The room was ready early and we had been upgraded due to our status with Accor. The staff always make the difference and they couldnt have treated us better. The room was exquisite and very very comfortable . We would recommend this hotel if staying in London its far abopve the rest

Dear J5883SNmikew, Thank you so much for such a raving review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I truly hope we will have the pleasure of welcoming you back soon. Kind regards, Marie-Paule Nowlis General Manager

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