Sofitel London St James Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 13,893 reviews

ALLSAFE approved hotel

Sofitel London St James
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+ 22 Services

Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • An ALLSAFE Clifton certified hotel

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • Best Address in London, in the heart of St James

  • Grade II listed building with original features

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN london
united kingdom

Fax: (+44)20/77472210

Check-in from 15h00

Check out up to 12h00

  • PICCADILLY CIRCUS:  6.9.15.23

  • THE HAYMARKET:  6.9.23.15

  • WATERLOO PLACE:  6.9.15.23

  • PICCADILLY CIRCUS:  BAKERLOO LINE PICCADILLY CIRCU

  • PICCADILLY LINE:  PICCADILLY LINE PICCADILLY CIRCU

  • By plane

    GATWICK At 46km / 28.59 miles

  • By plane

    HEATHROW At 24km / 14.91 miles

  • By plane

    LONDON CITY APT At 10km / 6.21 miles

  • By helicopter

    LONDON HELIPORT At 7km / 4.35 miles

  • By car

    M1 At 4km / 2.49 miles

  • By car

    M20 At 9.5km / 5.9 miles

  • By car

    M4 At 8km / 4.97 miles

  • By train

    ST PANCRASS At 2.5km / 1.55 miles

  • By train

    VICTORIA STATION At 2.5km / 1.55 miles

  • By train

    WATERLOO STATION At 2km / 1.24 miles

GPS:51.50732, -0.132397

Congress centre

  • QUEEN ELISABETH 2 CENTER 1.0 km / 0.62 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Wild Honey St James

This concept takes chef Anthony Demetre's reimagined Wild Honey and brings it to St James... A casual all day dining venue serving modern European dishes with seasonal local ingredients. Our restaurant is open Tuesday to Saturday.

Your meetings and events

Sofitel London St James is a unique venue for London meetings business events & celebrations for up to 200. A boardroom and private dining room seat 12. Set apart from guest areas our versatile London meeting rooms are chic in grey purple and cream.Each room is named after a London district and equipped with Wi-Fi and state-of-the-art audiovisual facilities - remote touch-screen systems video conferencing and either a glass screen with rear projection system or an LCD screen.An on-site Sofitel MagnifiqueMeetings team helps you personalise plan and execute all details of your corporate events in London - from creative catering to cousu main breaks and leisure activities.

Room descriptions and layouts

14 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

Our guest reviews for
Sofitel London St James

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

13,893 reviews

TripAdvisor Rating 4.5/5

4,960 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 5.0/5

Jessica A. Families - 19/01/2022 Confirmed reviews ALL

Location was great , hotel beautiful and staff fantastic !

Dear Mrs A., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Excellent location with superb staff

Customer review rating 5.0/5

Andrewl Couples - 19/01/2022 Confirmed reviews ALL

A great hotel in an excellent location. The staff were all really helpful and the St James Bar was a really good environment to spend time in. Nothing was too much trouble

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Royalty

TripAdvisor rating 5.0/5

RogerMillsLewis 19/01/2022 TripAdvisor review

Although we’re not royalty, we we treated by absolutely everyone as if we were! All the Sofitel team were amazing and the hotel itself, stunning! Make sure your stay includes the breakfast, delicious.

Excellence in every way

Customer review rating 5.0/5

Magdelena R. Couples - 18/01/2022 Confirmed reviews ALL

We were warmly welcomed by the receptionists, given an upgrade. The room was wonderful, exceptionally clean, and with attention to detail. Decor is stylish and modern, with fresh flowers throughout. plenty of complimentary tea and coffee, and water - very generous! The gym is good and the spa is excellent, great therpists. Loved it so much, we're back next week again!

Dear Mrs R., We very much appreciate your lovely comments regarding your stay at the Sofitel London St James and thank you for choosing to return to us so quickly. This feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor and I highly recommend you to book directly next time as we can enrol you to our loyalty programme to receive a 10% discounted room rate and collect ALL points each time you stay in an Accor property giving you many benefits. Thank you so much and we look forward to welcoming you back to Sofitel London St James next week. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Excellent experience, again!

Customer review rating 5.0/5

Anonymous Couples - 18/01/2022 Confirmed reviews ALL

My wife and I stayed one night at Sofitel London St James. We were made to feel really welcome, with Tomas on Reception and Florian, Guest Relations being especially attentive.

Dear Mr E., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, Tomas and Florian were particularly delighted to be recognised. Please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Brilliant location, great staff, great stay

Customer review rating 4.5/5

Rani P. Friends - 18/01/2022 Confirmed reviews ALL

We were welcomed at the door all our bags were taken up to our room, we had a great stay, brilliant staff. Very attentive. Very quick to resolve any issues or answer questions. Great lunch, room service for dinner came quickly and was very good quality. Breakfast was served at a great time. Check in and out was very quick and simple

Dear Mrs P., We very much appreciate your feedback regarding your stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services and please accept my sincere apologies for the breakfast delay. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Great service, love the location and clean

Customer review rating 4.5/5

Andrea M. Business - 17/01/2022 Confirmed reviews ALL

Always enjoy much Sofitel St James for its location near the national gallery, shopping street, Westminster, parks and show theaters. We feel very welcome and rooms are always well prepared.

Dear Mr M., We very much appreciate your lovely comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you for your loyalty and we look forward to welcoming you back to Sofitel London St James again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Fabulous night at Sofitel St James

Customer review rating 5.0/5

Christine Solo - 16/01/2022 Confirmed reviews ALL

I stayed at this hotel 10 years ago and loved it. This stay was even better. As a platinum member I was upgraded to a family suite which was absolutely lovely. Spacious and newly refurbished. As before the staff were amazing. Reception staff were so lovely, efficient and so helpful. Got text messages from Amelie and Marine after check in which was a nice touch. Bar staff also really friendly and efficient. And the concierge’s were wonderful. I was made to feel so special for my short stay. This hotel is lovely, the building is special, the rooms are great, but their main asset is their amazing staff. They were brilliant.

Dear Mrs D., We very much appreciate your positive comments regarding your recent stay at the Sofitel London St James and this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James again soon, hopefully you will be back before 10 years pass by again. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Relaxing Stay

Customer review rating 5.0/5

Alan W. Couples - 16/01/2022 Confirmed reviews ALL

Every aspect of our stay was excellent from our 1st greeting to breakfast in the morning.

Dear Mr w., We very much appreciate your comments regarding your relaxing stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Location - Location - Location

Customer review rating 4.0/5

Hylton M. Families - 14/01/2022 Confirmed reviews ALL

Room well appointed and concierge helpfull with reservation bookings.

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London St James Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

Location and great team ; warm and welcoming

Customer review rating 5.0/5

Dr S. K. Business - 14/01/2022 Confirmed reviews ALL

The team is superb and helpful. I feel at home and my favourite place to stay whenever u come to London

Dear Sabita K., We very much appreciate your comments regarding your stay at the Sofitel London St James Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to our Bar and Concierge team and to Remy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

A very nice hotel team

Customer review rating 4.5/5

Stephen Business - 13/01/2022 Confirmed reviews ALL

Great kindness and welcome at the hotel ... felt very well looked after and cared for. Lovely.

Dear Mr W., We very much appreciate your comments regarding your stay at the Sofitel London St James Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Erika and Nicolas. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

First visit, really enjoyed our stay in good location.

Customer review rating 4.5/5

Anonymous Families - 10/01/2022 Confirmed reviews ALL

Very impressed with helpful and friendly staff. Lovely comfortable and clean family room. Enjoyed drinks in the ‘cool’ cocktail bar. Well located for walking around West End. When we return, we look forward to dining in Wild Honey (shame it was closed when we visited). We would highly recommend this hotel.

Dear Gilly O., We very much appreciate your comments regarding your stay at the Sofitel London St James, this feedback will serve as an encouragement to all of the team as we strive to continuously improve the quality of our services. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor Thank you so much and we look forward to welcoming you back to Sofitel London St James. Amelie Hacking Front Office Manager

Great location

Customer review rating 3.5/5

Zeynep D. Business - 10/01/2022 Confirmed reviews ALL

Hi there, overall experience was great. However; 1- one time they have not changed my linens. 2- I was disturbed by the staff 8 times within 4 hours - and I was having zoom meetings. There was no DND tag in the room..

Dear Mr D., Thank you for taking the time to tell us about your experience at the Sofitel London St James Hotel. I am sorry that your experience did not quite meet your expectations; please allow me to express my sincerest apologies. I truly apologies for the number of disturbances in your room while on your online meeting. Our DND signs are linked with our "Make up the room" sign and is a switch situated next the the main door of your room, just next to the light switch. Our housekeeping would only completely change the linens every 2 days unless said linen is soiled or requested by our guests. This is one of the many steps our hotel has in place to reduce our impact on the environment as part of Accor's Planet 21 green programme. Please do not hesitate to let me know if you would like me to update your profile to ensure your linen is changed daily in the future. I would like to thank you once again for taking the time to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amelie Hacking Front Office Manager

Quality hotel in the best location

Customer review rating 5.0/5

Anonymous Families - 09/01/2022 Confirmed reviews ALL

From the second we got out of the taxi we were warmly greeted and well looked after. The staff are incredibly attentive. Helpful. And kind. The room was luxurious and extremely clean. Highly recommend this hotel located in the heart of London.

Dear Ms E., We very much appreciate your comments regarding your stay at the Sofitel London St James Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Joe and Stefania. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

Always excellent

Customer review rating 5.0/5

Peter Solo - 08/01/2022 Confirmed reviews ALL

From the moment you are greeted to the day you leave it is always excellent

Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel London St James Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

Excellent Location

Customer review rating 5.0/5

Braam G. Couples - 07/01/2022 Confirmed reviews ALL

Stay over for 2 nights. Excellent well appointed , tastefully decorated and impeccably clean room. Friendly and efficient reception staff from door to counter.

Dear Mr G., We very much appreciate your feedback regarding your stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon in 2022. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Poor service…

TripAdvisor rating 4.0/5

Octavian1977 05/12/2021 TripAdvisor review

We have been there end of November, and the service was not as expected. As an Accor platinum member, this is the only hotel where I was never upgraded, considering that the hotel was not full is unacceptable. At the checkout I explained them for half an hour the difference between debit and credit card, and when a manager (Marion) finally arrived it seemed they understood… but no.. they did not… and have charged my stay twice, and now I am loosing time with the bank and the hotel to solve this. A bad experience, a good location but poor staff… go for other London hotels.. there are plenty at this price range .. more that 600£/night.

Dear Octavian1977, as a valued ALL platinum guest it is particularly disappointing to hear your feedback. We do indeed have limited availability in the higher room categories but always prioritise loyal guests for complimentary upgrades whenever possible. After checking with the team please rest assured you were only physically charged once here at the hotel and am sorry for any misunderstanding. Regards Marie-Paule Nowlis, General Manager

Sofitel St James

TripAdvisor rating 5.0/5

Curiosity43099 04/12/2021 TripAdvisor review

Our first visit to this Sofitel. Our usual London Hotel is Renovating. From the moment we arrived.. the Bellman, Reception, all welcomed . Our 2nd Day Test was waiting for us with Reception( made the process seamless)..the Lovely Room. Hotel was lovely.. great Doors.. made the Room perfect ..no noise from other Doors. Great Holiday Decirations and a Great Bar for a Drink at the end of a long day.

Dear Curiosity 43099, we are delighted you chose us, thank you and we hope to welcome you back again in the future Seasons greetings and best wishes Marie-Paule Nowlis, General Manager

A good place to stay

TripAdvisor rating 5.0/5

PhiGAff Business - 10/11/2021 TripAdvisor review

Good location, great room, friendly service, excellent cooking in combination with good pace of service made lunch in the restaurant a real pleasure. All in all a very positive experience. I shall most certainly stay at this hotel again in the not too distant future.

Bonjour. Thank you so much for such a kind review. I was so glad to see that you have enjoyed our Wild Honey St James restaurant and our chef Anthony Demetre cuisine. The whole team and I look forward to welcome you back very soon. Kind regards, Marie-Paule Nowlis General Manager

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