Sofitel London St James

Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 1,280 reviews

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Description

Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • An ALLSAFE Clifton certified hotel

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • Best Address in London, in the heart of St James

  • Grade II listed building with original features

ALLSAFE approved hotel

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

Telephone +44 20 7747 2200

Fax +44 20 7747 2210

  • PICCADILLY CIRCUS:  6.9.15.23

  • THE HAYMARKET:  6.9.23.15

  • WATERLOO PLACE:  6.9.15.23

  • PICCADILLY CIRCUS:  BAKERLOO LINE PICCADILLY CIRCU

  • PICCADILLY LINE:  PICCADILLY LINE PICCADILLY CIRCU

  • By plane

    GATWICK At 46km / 28 miles

  • By plane

    HEATHROW At 24km / 14 miles

  • By plane

    LONDON CITY APT At 10km / 6 miles

  • By helicopter

    LONDON HELIPORT At 7km / 4 miles

  • By car

    M1 At 4km / 2 miles

  • By car

    M20 At 9km / 5 miles

  • By car

    M4 At 8km / 4 miles

  • By train

    CHARING CROSS At 0km / 0 miles

  • By train

    PICCADILLY CIRCUS At 0km / 0 miles

  • By train

    ST PANCRASS At 2km / 1 miles

  • By train

    VICTORIA STATION At 2km / 1 miles

  • By train

    WATERLOO STATION At 2km / 1 miles

GPS:51.50732, -0.132397

Congress centre

  • OLYMPIA EXHIBITION 6 km / 4 mi
  • QUEEN ELISABETH 2 CENTER 1 km / 0 mi
  • THE CITY 6 km / 3 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Wild Honey St James

Michelin star restaurant Wild Honey St James combines classic French techniques with the finest seasonal British produce from Head Chef Anthony Demetre. The restaurant is open all day from Tuesday to Saturday, for lunch through dinner.

Your meetings and events

Sofitel London St James is a unique venue for London meetings business events & celebrations for up to 200. A boardroom and private dining room seat 12. Set apart from guest areas our versatile London meeting rooms are chic in grey purple and cream. Each room is named after a London district and equipped with Wi-Fi and state-of-the-art audiovisual facilities - remote touch-screen systems video conferencing and either a glass screen with rear projection system or an LCD screen. An on-site Sofitel MagnifiqueMeetings team helps you personalise plan and execute all details of your corporate events in London - from creative catering to cousu main breaks and leisure activities.

Room descriptions and layouts

14 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,280 reviews

TripAdvisor Rating  4.5/5  5,009 reviews

Certificate of excellence 2022

Almost but not quite

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Enjoyed our stay room was nice staff are a little reactionary rather than proactive they need to understand how to anticipate the guests needs particularly in the restaurant

Dear Mr J., Thank you for taking the time to review our hotel. While we are pleased that you appreciated your room, we have noted your comments regarding the design and will consider them carefully when making future improvements. Moreover, we regret that you were not entirely satisfied with the service provided. Rest assured that we have noted your comments and will be addressing this with the relevant manager for information and action. We hope to have the pleasure of seeing you again in the future. Kind regards and merci, Sally-Ann Jenkinson, Director of Guest Experience

Customer review rating 2.5/5

Brian Couples - Confirmed reviews ALL

I've completed this form already but you have sent a reminder. This possibly highlights my thoughts. My issue isn't about the quality of the hotel or the time I spent there, it is about your systems and difficulty when trying to book and pay for a room. I tried to book online, got to the final page, then a message appeared to say to contact the hotel directly. I tried and after the line ringing out for a few minutes it was finally answered. The reservations department was busy therefore was told that they'd return my call in 15 minutes. 90 minutes later, after not receiving a call I tried again. I was then told that the reservation department had left for the day therefore I should call back the next day. As the next day was the one I was looking to stay I asked if anyone else could help. I was put through to someone who could. I booked a room and asked to use my points. This was sorted and later confirmed by email. After returning home I checked my invoice to see that I had been charged £150 when checking in and then £595 when checking out. The invoice was for £645. I sent a message immediately to say that it should have been charged against my points and that the charge wasn't correct at all. I didn't receive a reply therefore sent emails to chase a response. I finally received a reply to say that it would be investigated. a further 3 days later the money was transferred back to my account.

Bonjour Mr S., Thank you for taking the time to review our hotel. Please accept our apologies for this experience, we take the feedback of our guests very seriously, as this helps us to identify areas for improvement and please rest assured that we will be addressing your comments with all our team as well as investigating what may have happened. We very much appreciate your loyalty to Accor and always prioritise our loyal guests for complimentary room upgrades whenever possible, I am sorry this had not been available so far this year as in the past due to the limited availability. We hope to welcome you back for an improved stay in the future and please do not hesitate to contact me directly at any time. Merci, Sally-Ann Jenkinson, Director of Guest Experience

Great London Hotel

Customer review rating 5.0/5

Terri Families - Confirmed reviews ALL

Sofitel St James is a beautiful hotel in a great location. Walking distance from fantastic shopping, tourist attractions, restaurants and parks. The hotel has friendly welcoming staff who are extremely helpful. The rooms are quite, spacious and cozy.

Bonjour Mrs S., Thank you for this review of your recent stay. We are delighted that you had a pleasant stay and that you found our location to be ideal in close proximity to many of the tourist attractions and hotspots. Equally, we are pleased that you found our dedicated team to be welcoming and professional. We are continually trying to improve on our varied selection of quality dishes to cater to all tastes and requirements and have taken note of your suggestion. We look forward to welcoming you again. Best regards and Merci, Sally-Ann Jenkinson,, Director of Guest Experience

A great first stay with one minor issue.

Customer review rating 4.0/5

Anastasia C. Solo - Confirmed reviews ALL

This was my first stay at this hotel, staying three nights June 16-19 and again on June 22-24. I loved everything about the hotel...rooms were beautifully decorated, the restaurant and bar were lovely and the room toiletries and amenities were first-rate. The staff were helpful and friendly, especially as the rail strike affected my travel plans and the hotel was able to re-book me on short notice for a second three-night stay. The only thing that marred an otherwise great stay was on my check out day when I returned to my room at 10:45am to find two room attendants cleaning my room, despite the fact that I had not checked out and my luggage was still in the room. All soap and towels had been removed so I could not refresh myself as planned. They seemed to think that I should leave the room and agreed to leave when I asked them to do so. The front desk attendant did apologize profusely and promised to look into the matter. She also waived a small fee for a local phone call to compensate me for the inconvenience. I would stay at the hotel again as the location is excellent and the staff are helpful and friendly.

Bonjour Ms C., Thank you for taking the time to share your review. It is a pleasure to hear that you had a comfortable stay with us. We appreciate your kind mention of our team's excellent service, who strives to provide our guests with the best experience possible. Please accept our sincere apologies for the incident with housekeeping. Nonetheless, we thank you for bringing this to our attention at the time and are glad that the matter was resolved quickly. We look forward to the pleasure of welcoming you again. Merci, Sally-Ann Jenkinson,, Director of Guest Experience

Outstanding customer service!

Customer review rating 5.0/5

Justine M. Families - Confirmed reviews ALL

My daughter and I stayed for one week and enjoyed ourselves very much. Interactions with all staff were upbeat and positive. The concierge staff are extremely helpful and pleasant. The dining room group prompt and accommodating with food requests.

Bonjour Mrs M., Thank you for sharing your review. We are delighted you had a pleasant experience at our hotel. Our aim is to make sure all our guests have a memorable stay with us and knowing that Gianmari along with the rest of the team helped achieve this is our greatest reward. It is always a pleasure to receive such positive feedback, please feel free to share your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to having the pleasure of welcoming you back on many more occasions. Many thanks again and Merci, Sally-Ann Jenkinson,, Director of Guest Experience

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