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Sofitel London St James Hotel 5 stars

Customer review rating 4.7/5 13,307 reviews

ALLSAFE approved hotel

Sofitel London St James
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+ 23 Services

Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • An ALLSAFE Clifton certified hotel

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • 5-star luxury hotel in the centre of London

  • Grade II listed building with original features

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
  • Babysitting on requestPaying
  • Boat excursions
Business services
  • 14 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN london
united kingdom

Tel: +442077472200

Fax: (+44)20/77472210

Check-in from 15h00

Check out up to 12h00

  • PICCADILLY CIRCUS :  6.9.15.23

  • THE HAYMARKET :  6.9.23.15

  • WATERLOO PLACE :  6.9.15.23

  • PICCADILLY CIRCUS :  BAKERLOO LINE PICCADILLY CIRCU

  • PICCADILLY LINE :  PICCADILLY LINE PICCADILLY CIRCU

  • By plane

    GATWICK At 46km / 28.59 miles

  • By plane

    HEATHROW At 24km / 14.91 miles

  • By plane

    LONDON CITY APT At 10km / 6.21 miles

  • By helicopter

    LONDON HELIPORT At 7km / 4.35 miles

  • By car

    M1 At 4km / 2.49 miles

  • By car

    M20 At 9.5km / 5.9 miles

  • By car

    M4 At 8km / 4.97 miles

  • By train

    ST PANCRASS At 2.5km / 1.55 miles

  • By train

    VICTORIA STATION At 2.5km / 1.55 miles

  • By train

    WATERLOO STATION At 2km / 1.24 miles

GPS :51.50732, -0.132397

Congress centre

  • QUEEN ELISABETH 2 CENTER 1.0 km / 0.62 mi
Congress centre

Your meetings and events

Sofitel London St James is a unique venue for London meetings business events & celebrations for up to 200. A boardroom and private dining room seat 12. Set apart from guest areas our versatile London meeting rooms are chic in grey purple and cream.Each room is named after a London district and equipped with Wi-Fi and state-of-the-art audiovisual facilities - remote touch-screen systems video conferencing and either a glass screen with rear projection system or an LCD screen.An on-site Sofitel MagnifiqueMeetings team helps you personalise plan and execute all details of your corporate events in London - from creative catering to cousu main breaks and leisure activities.

Room descriptions and layouts

14 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

NEWLY DESIGNED CLASSIC ROOM, 1 QUEEN BED

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED SUPERIOR ROOM, 1 QUEEN BED

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED LUXURY ROOM, 1 KING BED

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED LUXURY ROOM, 2 SINGLE BEDS

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED PREMIUM LUXURY ROOM, 1 KING BED, VIEW OVER WATERLOO PLACE OR PALL MALL

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

NEWLY DESIGNED STUDIO SUITE, 1 KING BED, LOUNGE SPACE,VIEW OVER WATERLOO PLACE

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft

NEWLY DESIGNED FAMILY ROOM, 1 KING BED, SEPARATE LIVING ROOM WITH SOFA BED

  • Max. number of persons: 3
  • Area: From 49 / 527 sq ft
  • Bathrobe
Rooms

Our restaurants and bars

Wild Honey St James

Type of cuisine: Bistronomy

This concept takes chef Anthony Demetre's reimagined Wild Honey and brings it to St James... A casual all day dining venue serving modern European dishes with seasonal local ingredients. Due to Government restrictions, the restaurant is temporarily closed

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ST JAMES BAR

Non contractual photo

St James Bar is a cocktail destination in the heart of St James, redesigned to create a truly decadent and intimate space, day or night. Due to Government restrictions, the bar is temporarily closed.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ROSE LOUNGE

Non contractual photo

In line with local government recommendations, The Rose Lounge is temporarily closed.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel London St James

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

13,307 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,894 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent stay.

Customer review rating 5.0/5

Iantha Business - 29/04/2021 Confirmed reviews ALL

Essential stay.

Dear Mrs K., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Marina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

PERFECT

Customer review rating 4.5/5

Anne Couples - 27/04/2021 Confirmed reviews ALL

FRIENDLY

Chere Madame E., Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel London St James. C'etait un plaisir de vous accueillir de nouveau parmi nous. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. J'espere que nous aurons le plaisir de vous revoir bientot. Bien cordialement, Amelie Hacking Assistant Front Office Manager

Scrupulously clean

Customer review rating 5.0/5

David W. Solo - 25/04/2021 Confirmed reviews ALL

Everything as it should be within the rules.

Dear Mr W., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

A beautiful room.

Customer review rating 5.0/5

Anonymous Business - 24/04/2021 Confirmed reviews ALL

A quality hotel with high standards of luxury, presentation, cleanliness and customer service.

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Not up to standard

Customer review rating 3.0/5

Anonymous Couples - 22/04/2021 Confirmed reviews ALL

Sadly our stay was let down by a few different things. To top it off after visiting I messaged Sofitel & am yet to receive a reply which is not the customer service I expect.

Dear Mrs P., Following our telephone conversation I would like to thank you once more for taking the time to tell us about your experience at the Sofitel London St James. I am truly sorry that your experience did not meet your expectations; Please rest assured that your feedback has been communicated to all relevant departments in order to help us improve our guest experience. As mentioned I would love to be able to welcome you back and help improve your experience with us and would be very happy to offer you a complimentary upgrade upon your next stay with us. Please do not hesitate to contact me directly when next visiting London, it would my pleasure to assist you with your travel arrangements. Thank you again for taking the time to talk to me today and for replying to our guest survey. I hope we will be able to welcome you back soon. Kind regards, Amelie Hacking Front Office Manager

Wonderful Staff!

Customer review rating 5.0/5

Yemisi Business - 20/04/2021 Confirmed reviews ALL

The staff are very welcoming and always smiling. The room was spacious, clean and the large bed always comfortable! We had massages this time and they were very relaxing!

Dear Dr A., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Good stay

Customer review rating 4.5/5

David A. Business - 11/04/2021 Confirmed reviews ALL

The front of house staff and room delivery team are excellent and always make an effort to ensure I am ok

Dear Mr A., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Wonderful

Customer review rating 5.0/5

Anonymous Business - 29/03/2021 Confirmed reviews ALL

Friendly staff, clean nice room, very comfortable bed near everything

Dear Mrs C., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Excellent location, nearly to the tube for business travel

Customer review rating 5.0/5

Mr L. Business - 12/03/2021 Confirmed reviews ALL

A lovely hotel in a great location. Close to the underground with local amenities nearby. A superb team of staff, who were all very helpful

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Very well located for central London activities

Customer review rating 4.0/5

Mark G. Business - 09/03/2021 Confirmed reviews ALL

Stay was during lockdown level 4 covid restrictions, so bars and restaurants were closed, but the room service menu was well thought out to make a broad range of food types available.

Dear Mr g., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, please do not hesitate to let me know how we can ensure 100% of your satisfaction in the future. It was a great pleasure to welcome you at Sofitel London St James. and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Amazing staff

Customer review rating 5.0/5

Yemisi Business - 09/03/2021 Confirmed reviews ALL

Great location, staff are very friendly, professional and accommodating. Room is clean and spacious!

Dear Ms A., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look foward to welcoming you back once more this week-end for yet another memorable stay. Sincerely, Amelie Hacking Assistant Front Office Manager

Nice hotel, great location

Customer review rating 4.5/5

Anonymous Solo - 08/03/2021 Confirmed reviews ALL

One night staying before a flight home during Covid lockdown, so all food and drink from room service. A couple of minor issues, but staff were great and upgraded room very nice and comfortable

Dear Mr S., As per our earlier conversation I wanted to once again thank you for the feedback you provided and for taking the time to talking to me. Please rest assured that all the points you have mentionned have been investigated and actionned upon to ensure such experiences will not happen again. As mentionned in our discussion, please let me know when you are next in London as I would be very happy to help you organise your stay and upgrade you complimentary to a Prestige Suite so you can enjoy the comfort of our beautiful suites along with our usual high level of service. Good Luck for the rest of your quarantine at home! I hope we will have the pleasure of welcoming you back soon and in the meantime please do not hesitate to contact me if I can be of any assistance in the future. Kind regards, Amelie Hacking Assistant Front Office Manager

Outstanding service

Customer review rating 5.0/5

Paul Couples - 01/03/2021 Confirmed reviews ALL

Overnight stay in London - an oasis of common sense and relaxation.

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Romane. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Excellent stay

Customer review rating 5.0/5

Giancarlo M. Business - 20/02/2021 Confirmed reviews ALL

Simole fantastic

Dear Mr M., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was truly a pleasure to welcome you at Sofitel London St James. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Lovely receptionist

Customer review rating 4.0/5

Sally S. Business - 29/01/2021 Confirmed reviews ALL

Menu very limited but understand at this time the full kitchen isn’t in operation

Dear Mrs s., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to call us in the future if you would like anything that is not on the menu, our chef is very flexible and can accomodate special requests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Sofitel for a reason

Customer review rating 5.0/5

James N. Solo - 25/01/2021 Confirmed reviews ALL

It’s all about the experience. The staff couldn’t have been nicer or more helpful. The room clean, comfortable, had a lovely bathroom. The only negative is that for a junior suit the room was fairly small comprising of a bedroom with adjoining bathroom. So not really a suit at all. The location of the hotel is incredible. Right in the heart of St James with easy tube access. I had a burger off the reduced in room dining, 9/10. Very good.

Dear Mr N., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to you felt our Junior Suite were a little too small for your convenience. Junior suites do not have a seperate living room as per its nature, I would recommend our Prestige suites in the future for more space and convenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

A very good hotel in perfect location

Customer review rating 5.0/5

Hanoch D. Business - 18/12/2020 Confirmed reviews ALL

A pleasant and efficient staff, the room was big and comfortable and the breakfast that has been served to the room was rich and tasty

Dear Mr D., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I wish you a very happy New Year and hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

Second Stay

Customer review rating 4.5/5

Brendan D. Couples - 17/12/2020 Confirmed reviews ALL

Re visited the hotel for a birthday treat. The staff were very attentive and the room was beautiful.

Dear Mr D., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular with Romane. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

OK

Customer review rating 3.5/5

Anonymous Solo - 17/12/2020 Confirmed reviews ALL

Room was just OK and considering the price paid for it. I guess I was expecting something more. Good things were that the bed was nice and cozy and the breakfast was so delicious. It was delivered to my room at no extra cost because I woke up too late to go down during the breakfast opening hours. They also regularly checked in on me via text. Few moans are that the shower was lukewarm and the view from the room was of a brick wall.

Dear Ms S., Thank you for taking the time to tell us about your experience at the Sofitel London St James. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I was glad to hear that you did enjoy our MyBed experience as well as your breakfast in your room. We have noted your comment towards the water temperature and will ensure to have our maintenance check the shower. Kindly note as well that for safety purposes a temperature safety pin is in place in our showers which when pulled does allow for hotter water. Our superior rooms in which you enjoyed your stay do have a view towards the inside of the hotel. Please do not hesitate to contact me directly upon your next visit to ensure your reservation is booked to our higher category of rooms which enjoy a lovely view towards the front of the building for a brighter experience. I thank you again for your comments, and it is our hope that you will give us the opportunity to better serve you in the near future. I wish you a very happy New year and hope to be able to welcome you back soon. Sincerely, Amelie Hacking Assistant Front Office Manager

Brilliant stay

Customer review rating 5.0/5

Ingolf G. Families - 16/12/2020 Confirmed reviews ALL

Always good service and hospitality

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Assistant Front Office Manager

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