Novotel Manchester Centre

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Novotel Manchester Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 927 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • On-site eXchange Bar & Lounge for guests

  • Three-minute walk to the iconic Manchester Town Hall

  • 25% parking discount for guests at Q Park Piazza (M1 4LX)

  • 15-minute walk to Piccadilly Station, bus stop outside hotel

Hotel location

Novotel Manchester Centre

21 Dickinson Street
M1 4LX MANCHESTER
United Kingdom

Telephone +44 161 235 2200

Fax +44 161 235 2210

Contact email

  • ALL NATIONAL ROUTES:  CHORLTON STREET

  • MANCHESTER AIRPORT:  104/105 PRINCESS STREET

  • SALFORD QUAYS TO PICCADILLY:  METRO LINK ST PETERS SQUARE

  • By plane

    MANCHESTER INTL At 10km / 6 miles

  • By boat

    HOLLYHEAD At 100km / 62 miles

  • By boat

    LIVERPOOL At 55km / 34 miles

  • By helicopter

    BARTON AERODROME At 10km / 6 miles

  • By helicopter

    MANCHESTER INTERNATIONAL AIRPORT At 10km / 6 miles

  • By train

    PICCADILLY GARDENS At 0km / 0 miles

  • By train

    PICCADILLY STATION At 1km / 0 miles

  • By train

    VICTORIA STATION At 2km / 1 miles

GPS:53.476767, -2.241501

Companies

  • LOWRY 6 km / 3 mi
  • MANCHESTER UNITED FC 5 km / 3 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

EXCHANGE FOOD AND DRINK LOUNGE

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

9 

meeting rooms

From 1 to 90 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Manchester Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  927 reviews

TripAdvisor Rating  4.0/5  2,214 reviews

Certificate of excellence 2022

Nice location but noisy

Customer review rating 3.0/5

Ian.g Couples - Confirmed reviews ALL

Conveniently located room clean & comfortable unfortunately our room was on the street side which was noisy loud shouting all night by drunks and inconsiderate idiots which ruined the next day being to tired to do anything

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Enjoyable

Last minute date night

Customer review rating 3.5/5

Carl S. Couples - Confirmed reviews ALL

We didn’t receive a welcome drink which we always get when we stay at your other hotels as we are loyal silver members and we were also ignored by room service when we asked for some soft drinks.

excellent team, spotless rooms and a great location

Customer review rating 3.5/5

Mo Families - Confirmed reviews ALL

One of the best. Comfy and quite. What I missed: 1- there was no bathtub. (But the shower was amazing) 2- The desk is small to work on

Dear MOHAMMED A., We very much appreciate your comments regarding your stay at the Novotel Manchester Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Reception Team Leader

Nice location

Customer review rating 5.0/5

Peter Couples - Confirmed reviews ALL

The hotel is really clean,the staff are polite,breakfast was OK. It is located right in the city centre,it was so easy to move around Manchester City centre due to its location. The bar is really cosy,overall it was a good stay and I am looking forward to coming back in the near future. Good job to all the staff members.

Dear MR B., We very much appreciate your comments regarding your stay at the Novotel Manchester Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Reception Team Leader

First time in Manchester.

Customer review rating 4.5/5

Christopher. Families - Confirmed reviews ALL

Altogether very good. Good room and very helpful and friendly staff. I still don't like the Novotel bathrooms! Unattractive wash basins and showers inclined to flood the floor.

Good stay

Customer review rating 4.0/5

C Couples - Confirmed reviews ALL

Very comfortable and very friendly and helpful staff

Lovely hotel

Customer review rating 4.5/5

Robert Families - Confirmed reviews ALL

This was a well situated clean hotel. All the staff were very nice to us and the room was spotless.

Good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great location supported our event.

Dear GEORGE S., We very much appreciate your comments regarding your stay at the Novotel Manchester Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martyna Malek Reception Manager

Better than I expected for central Manchester

Customer review rating 4.5/5

Happy J. Business - Confirmed reviews ALL

Very clean and comfortable hotel, check in staff really nice, good breakfast, great bar - a really enjoyable stay.

Dear DARRELL M., We very much appreciate your comments regarding your stay at the Novotel Manchester Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martyna Malek Reception Manager

Room didn't smell good.

Customer review rating 3.0/5

Demi W. Couples - Confirmed reviews ALL

We arrived and the room instantly smelt awful, as if somebody had just used the toilet. I went to ask the cleaner for air freshener but they couldn't understand me at all. We got different towels from the sauna room because one of our towels in the room had makeup on it. This was supposed to be a nice stay for my birthday but it wasn't great at all. Luckily we left to go out for some food and crazy golf and then left around 9am in the morning so we didn't have to put up with the room. Considering the price, I expected it to be better than a premier inn but it was worse. Also, products in the bathroom contained Brazil nuts, I'm deathly allergic to nuts so luckily I read the packaging before touching any products. Why would you put products containing nuts when lots of people have nut allergies??

It was just "ok"

Customer review rating 3.0/5

Simon H. Families - Confirmed reviews ALL

I'll try to give an honest opinion on my experience. Was in Manchester for 3 nights and stayed here, I possibly wouldn’t have picked this hotel anyway but due to Little Mix playing at the Arena, hotel choice was limited and expensive. I booked 2 rooms, 4 adults & 2 kids. I needed a family room because of the children. The room I got was on 2nd floor and it was fine (and I mean fine, it wasn’t impressed or delighted). It was clean and big enough (I’ve been in much smaller family rooms). My in-laws were on the 4th floor and they appeared to have a much nicer room, it possibly had been recently refurbished. First thing about both rooms was the air conditioning didn’t work. It seems it’s a known issues generally because I see other reviews have mentioned it, I think they either need to fix it or publicise that it doesn’t work prior to booking, rooms did get warm at night and we needed to keep window closed due to our room being directly across a Shisha bar that was loud, I would point out that the window soundproofing was excellent when the window was closed and couldn’t hear anything. We had a stand-in bath shower that was partially broken, when the water came out it skooshed everywhere so that wasn’t ideal. The toilet and bathroom are split between 2 rooms so you need to exit and re-enter a different room to wash your hands after you been to the toilet, not ideal in any way. We hadn’t booked breakfast for any of our mornings so decided to book on the last morning, we were told it was £12 per adult and kids ate free upon checking in. On Monday, I went to pay for breakfast and it was still £12 + kids free which was fine but I enquired why it said "Breakfast Buffet £10" on the screen in big letters behind the front desk and wasn't really given a satisfactory answer. Breakfast was actually good and all enjoyed it, usual selection of cereals, fried/grilled buffet & pastries etc. Overall, I’ve left with a melancholic feeling, I think I expected more. On the room types, some have a city view associated with them, I’ve no idea what a city view is or was in this hotel. We looked out onto a back entrance with said Shisha Bar, is that a city view? I might've hoped for an upgrade to the next room category due my All.Accor status but I’ve no idea if they recognised this or tried but couldn’t due to availability because they never even mentioned it, I felt I was in the lowest category possible. If they had said, i see your status, we've tried to do this or that but cant then at least I know they've made the effort. With other Hotel brands I feel its recognised more I'm not sure if i'd want to go back, the air con has to get fixed or improved. As it approaches summer I can only think how muggy it's going to get without out air con

Customer review rating 4.5/5

Monika Friends - Confirmed reviews ALL

Friendly staff, lady,who was cleaning public areas (7.05.) was very helpful .

Dear MONIKA R., We very much appreciate your comments regarding your stay at the Novotel Manchester Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martyna Malek Reception Manager

Poor service and dirty

TripAdvisor rating 2.0/5

MC_UK_2022 TripAdvisor review

The situation of this hotel is perfect, but this is the only positive point. The room was dirty compared to what we are expecting from this kind of hotel and price : carpet was full of stains (prefer not to know what has caused that), bathroom was dirty (hair on the floor...), and we could see that many things were never cleaned (light switches, taps...) The service was bad and slow at the bar and during the breakfast : no one could answer simple questions on the menu, we needed to wait a lot before having breakfast, and the food was tasteless. And last of all, there was a bug in their software and several hundreds pounds were debited by mistake from our account in addition to the real amount of the room. They will fix that but this is not normal. To finish on a more positive note, the person at the reception desk felt sincerely sorry about all that and tried to help us as he could. But in my opinion, there is a global management problem in this hotel.

fantastic

TripAdvisor rating 5.0/5

veroniquelevine Families - TripAdvisor review

had a great experience with the hotel. service is excellent, staff look after their client. room amazing & hotel location perfect. you are in the haert of everything. I would definetively recommend this hotel.

Quality couple time

TripAdvisor rating 5.0/5

boweslisa788 TripAdvisor review

Great friendly helpful staff see to you quickly safely deal with any problems very quickly and easily in a great location the rooms are clean big and airy everything is up to a high standard would recommend this hotel

Ignore Loyal customer email enquiries, not acceptable!

TripAdvisor rating 2.0/5

Stan16888 Business - TripAdvisor review

Hotel is located in a very good location; room are standard; good value for money, although other surrounding hotels change similar rate; reception service is good, I had a good night sleep! However, when I making enquiries about accor award points, initial email and two more reminder emails, asking for acknowledgement and reply. Completely ignored, even the last email stated with warranty low score if still no update, nothing happens. As a loyal customer, really disappointed! Will escalated to Novotel HQ to check out the roots cause and adjust as necessary!

Dear Stan16888, Thank you for taking the time to write about your experience about our hotel. I am pleased that you enjoyed your stay, however very disappointed to read that you tried contacting us and did not get a response. Please accept my apologies for this. As I have been unable to find any trace of the emails you sent us, I would appreciate if you could forward these onto my direct email h3145-gm@accor.com so that I can investigate this matter further and come back to you. Kind regards, Mathieu Batut General Manager

Generally Good, but a few faults

TripAdvisor rating 4.0/5

Alan W TripAdvisor review

Room was well presented. Reception was efficient and quick. Room seemed fresh on entry. Ample shelving space, but np valuables safe. Bed was comfortable. There was no computer table, although on this occasion I did not need one. Breakfast and evening meal were good.

Very enjoyable stay.

TripAdvisor rating 5.0/5

peterfarrell77 TripAdvisor review

Nice clean & spacious room. Really well located hotel in the city centre. Very good food for dinner and breakfast. Paid for a late checkout too which was handy as I had a late flight home. Will return

Rooms only serviced every 3 days!

TripAdvisor rating 3.0/5

wrightsgsy TripAdvisor review

Having stayed at many Novotels throughout the world, my recent stay at the Novotel Manchester Centre was probably one of the poorest experiences I have had when staying at any Novotel. Whilst the hotel is well situated and staff were friendly, I was told when I enquired as to why my room had not been made up after our 1st night that due to COVID rooms were now only being serviced every 3 days. This information should have been shared at time of booking or at the very least when we checked in. Towels were not changed, beds not made, tea/coffee not replaced and I would not expect to have to ask for toilet paper in a hotel of this standard, Disappointing overall..

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