Mercure São Paulo Pinheiros Hotel 4 stars

Customer review rating 4.3/5 10,245 reviews

Mercure São Paulo Pinheiros Hotel
See on a map
+ 22 Services

Hotel extras

  • Easy access to the Iguatemi and Eldorado shopping centers.

  • Ideal location close to the Oscar Freire and Clínicas metro stops

  • Enjoy special dinners with piano bar evenings at the La Terrina restaurant

  • Our guests can enjoy our exclusive partnership with the Casa Natura Musical music venue

  • The perfect hotel for families! Rooms equipped with kitchenette

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Ironing servicePaying
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Pinheiros Hotel

Rua Capote Valente 500
Pinheiros
05409000
são paulo
brazil

Tel: +5511 30694000

Fax: (+55)11 30694047

Check-in from 12h00

Check out up to 12h00

  • RODOVIÁRIA BARRA FUNDA :  Zona Oeste Rodoviária Barra Funda

  • RODOVIÁRIA TIETÊ :  Zona Norte Rodoviária Tietê

  • METRO CLINICAS :  Linha 2 - Verde Clinicas

  • METRO OSCAR FREIRE :  Linha 4 - Amarel Oscar Freire

  • By plane

    AEROPORTO DE CONGONHAS At 10km / 6 miles

  • By plane

    AEROPORTO DE GUARULHOS At 33km / 20 miles

  • By helicopter

    HOTEL GRAND MERCURE IBIRAPUERA At 6km / 3 miles

  • By car

    MARGINAL PINHEIROS At 3km / 1 miles

  • By car

    MARGINAL TIETE At 7km / 4 miles

  • By train

    ESTACAO DA LUZ At 20km / 12.43 miles

  • By train

    ESTAÇÃO BARRA FUNDA At 6km / 3 miles

  • By train

    ESTAÇÃO PINHEIROS At 3km / 1 miles

GPS :-23.55715, -46.675651

Companies

  • ALSTOM 11.0 km / 6.0 mi
  • BRASKEM 5.0 km / 3.0 mi
  • CONSELHO REGIONAL DE FARMÁCIA 0.0 km / 0.0 mi
  • CONSELHO REGIONAL DE MEDICINA 2.0 km / 1.0 mi
  • EDENRED TICKET LOG 3.0 km / 0.0 mi
  • ESPN 2.0 km / 1.0 mi
  • ESTRELLA GALICIA 0.0 km / 0.0 mi
  • FUNDAÇÃO FACULDADE DE MEDICINA 2.0 km / 1.0 mi
  • NOKIA 11.0 km / 6.0 mi
  • NUBANK 0.0 km / 0.0 mi
  • ODEBRECHT 5.0 km / 3.0 mi
  • PRICE WATER HOUSE COOPERS 4.5 km / 2.8 mi
  • ROCHE 16.0 km / 10.0 mi
  • SIEMENS 8.0 km / 4.97 mi
  • SOMOS EDUCAÇÃO 0.0 km / 2.0 mi
  • TELEFONICA 5.0 km / 3.11 mi
Companies

Your meetings and events

The Mercure SP Pinheiros hotel is fully equipped to host small- and medium-sized events. The hotel boasts 3 event rooms with free WIFI and can host events for up to 100 people. The ideal choice for social and corporate events.The elegance of the event floor lobby emanates an air of sophistication, making it perfect for cocktails. Our team is also ready to help down to the smallest details to ensure a truly unforgettable event!

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Overhead projector

  • Airconditioned meeting room

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Apartments fitted with 32" LCD TV, 2-seater sofa, desk, minibar, microwave, safe, central A/C, WIFI, cooking utensils, hairdryer and shaving mirror in the bathroom.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 38 / 409 sq ft
Rooms

Our restaurants and bars

LA TERRINA

Type of cuisine: International

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA TERRINA

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure São Paulo Pinheiros Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,245 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,165 reviews

Customer review rating 4.3/5

Maria A. Solo - 20/03/2020 Confirmed reviews ALL

Cancelei a reserva por motivo da pandemia

Prezada Sra. Maria, Agradecemos os seus comentários sobre nosso hotel, Mercure Sao Paulo Pinheiros Hotel. A prioridade da Accor é a saúde e bem-estar se seus hospedes e colaboradores. Nossos times continuam à sua disposição e estarão atentos para atender e prestar esclarecimentos pelos nossos canais de atendimento a respeito de cancelamentos e outras dúvidas. Em nome de nossos colaboradores, agradecemos pela confiança e esperamos poder recebê-la em breve em nosso hotel. Cordialmente, Carla Oliveira – Qualidade Mercure SP Pinheiros

Good stay

Customer review rating 4.3/5

Tatiana Business - 18/03/2020 Confirmed reviews ALL

The hotel location is very good, near to Avenida Paulista and Oscar Freire and other streets nearby good restaurants and shopping malls. The room was clean and comfortable and the breakfast was very good as well.

Prezado(a) Hóspede, Agradecemos pela avaliação de sua estada no Hotel Mercure Pinheiros. Esperamos lhe receber novamente em breve. Cordialmente, Qualidade - Mercure SP Pinheiros

Problems with keys

Customer review rating 4.3/5

Stefano G. Business - 15/03/2020 Confirmed reviews ALL

Everything ok excepto failures in key system

Dear Stefano G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Good stay with little glitches

Customer review rating 4.3/5

Jithesh A. Solo - 27/02/2020 Confirmed reviews ALL

Overall nice hotel to stay in São Paulo. Very friendly staff and 5 star to them. Lift is an issue as i had to wait around 8 min once. Rooms are nice, but this is the first time I see a hotel bath room without a dental kit and body moisturiser as standard provision.

Dear Jithesh A., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback and about the things that we will check to be more carreful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Good stay

Customer review rating 4.3/5

M. Business - 17/02/2020 Confirmed reviews ALL

Very nice place, in a very good location. And an excellent attendance.

Dear Andrews M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Normal stay

Customer review rating 4.3/5

Jose B. Business - 17/02/2020 Confirmed reviews ALL

1. Room service is too bad. I asked for a club sandwich and I have to wait 1 hour and at the end I had to cancel because they never send it. 2. My room was to noisy due to a “motor sound” out side the room next to elevator 3. Restaurant too little 4. Needs to improve toilets and showers

Prezado(a) Hóspede, Agradecemos pela avaliação de sua estada no Hotel Mercure Pinheiros. Esperamos lhe receber novamente em breve. Cordialmente, Qualidade - Mercure SP Pinheiros

Well located, great breakfast, amazing staff!

Customer review rating 4.3/5

Patricio T. Business - 14/02/2020 Confirmed reviews ALL

I've stayed in the hotel for 3 weeks. I'm looking forward to go back, and enjoy being treated really well by the really gentle staff, and also enjoy that excellent breakfast every day.

Dear Patricio Nicolas T., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Qualidade - Mercure SP Pinheiros

Good stay

Customer review rating 4.3/5

Fernanda F. Business - 13/02/2020 Confirmed reviews ALL

Good location, clean rooms. The breakfast it was a little bit unorganized.

Dear Fernanda, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

well located

Customer review rating 4.3/5

John Business - 10/02/2020 Confirmed reviews ALL

It was a very clean room, in general good service just a couple of comments to improve elevators were too slow and you could stay 10 min waiting for it to arrive and I asked for room service a few days and the quality/taste/image of the food was not the best

Dear Jaen Roniel Velazquez M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Poor wifi internet

Customer review rating 4.3/5

Paulo Business - 28/01/2020 Confirmed reviews ALL

Two issues: (1) Internet in the room was terrible. My colleague who as 5 floors above me had the same problem; (2) I'm an Accor member but cannot get points for this stay because it was booked via a travel booking website. Otherwise, everything else was ok.

Dear Paulo M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Reasonable stay - could be better

Customer review rating 4.3/5

Alexandre Business - 27/01/2020 Confirmed reviews ALL

I stayed at Mercure Pinheiros for two nights, first night at a standard room, the second "superior" - and quite frankly, would rate the first higher. The main reason is the air-conditioner noisy. The standard room has a separate bedroom and with both the bathroom (which is where the machine-compressor is located) and the bedroom doors closed the noisy is slightly buffered. The superior room feels more spacious and a bit more comfortable. but even with ear plugs I had difficult to get to sleep. Bed and pillows were, in both, excellent. As any other large hotel, you do not feel particularly welcomed or embraced - but Nicole, at the front desk, was an exception.

Dear Alexandre, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Working in SP

Customer review rating 4.3/5

Anonymous Business - 27/01/2020 Confirmed reviews ALL

In general the experience was positive. The staff were attentive and always willing to help. The downside was the generl state of the hotel that needs a desperate refurbishment. I am often in SP and stay in many Mercure hotels and this is one of the worst. The furnishings in the rooms are old and in ill repair, and the wifi is not stable especially for those of us that are dependant upon it for work.

Dear Patrick Leon P., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

the 10 won't click on

Customer review rating 4.3/5

John D. Business - 25/01/2020 Confirmed reviews ALL

It Was very pleasant. The staff cleaning my room ws most friendly as were the staff at the front dsedsk and restaurant .

Dear John Rouben D., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

good location

Customer review rating 4.3/5

Didier B. Business - 24/01/2020 Confirmed reviews ALL

Overall stay was satisfactory and as expected considering the level of the hotel. Good attention from the staff and location is great. Maybe some attention could be given to maintenance as in the living room area, out of 3 lamps, only 1 was actually working. (sala and above minibar might need to change the bulb).

Dear Didier B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Nice place

Customer review rating 4.3/5

Alejo G. Business - 21/01/2020 Confirmed reviews ALL

2 of 4 elevator were out of service for an entire week. Also I add my frequent passenger but I never recieve my points

Dear Alejo Diamian S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

The best hotel in Pinheiros São Paulo

Customer review rating 4.3/5

Sarabjeet S. S. Solo - 04/01/2020 Confirmed reviews ALL

The experience was very satisfying, the hotel staff, reception, room service, house keeping and everyone else The food was very from service and the quality was very good.

Dear Sarabjeet S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Good with flaws

Customer review rating 4.3/5

Miriam Couples - 29/12/2019 Confirmed reviews ALL

We enjoyed your room , but service was not satisfactory. Staff forgot almost everyday to replace used towels or to add coffee sachets.

Dear Miriam L., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. We will pay more attention about the points that you said to us. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Friendly staff is the only positive

Customer review rating 4.3/5

Neil S. Business - 18/12/2019 Confirmed reviews ALL

Friendly staff that work hard to welcome guests and offer help. Good reception team. But will not stay again. A waste of money. Hardly slept. Refurbished room but noisy a/c and paper thin walls meaning adjacent room TV, phone conversations and bathroom water running clearly audible. The state of the narrow corridors to the rooms is awful - with stains and marks on walls, worn out old floor covering, musky smell. Elevators not all working. Breakfast was ok, small buffet and guests can order eggs from the kitchen (but no one tells you this - I found out by overhearing someone else asking). Overall a disappointing experience. For the same cost there are MUCH better hotels nearby.

Dear Neil, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Cannot be better

Customer review rating 4.3/5

Jose Business - 16/12/2019 Confirmed reviews ALL

Friendly personal, cleaness in the room and flexibility, all what is needed in a business trip.

Dear Jose, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Well known place, i like to be there

Customer review rating 4.3/5

Jose F. Business - 13/12/2019 Confirmed reviews ALL

Sin sobresaltos, todo muy fluido

Dear Jose Antonio F. S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Qualidade - Mercure SP Pinheiros
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby