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Mercure São Paulo Pinheiros Hotel 4 stars

Customer review rating 4.3/5 10,807 reviews

ALLSAFE approved hotel

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Mercure São Paulo Pinheiros Hotel
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+ 10 Services

Hotel extras

  • 20% discount on our daily rates for couples on weekends. Use HOLRES code.

  • Privileged location near the Oscar Freire and Clínicas metro stations

  • No charge for children up to 11 accompanied by their parents

  • Easy access to Iguatemi and Eldorado shopping malls

  • An ideal family hotel! Rooms are equipped with microwave and mini-bar.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Ironing service Paying
  • Boutiques/shopping Paying
  • Porter
  • Concierge
Leisure and activities
  • Indoor unheated pool
  • Fitness centre
  • Sauna temporarily closed
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Pinheiros Hotel

Rua Capote Valente 500
Pinheiros
05409000 são paulo
brazil

Tel: +5511 30694000

Fax: (+55)11 30694047

Check-in from 12h00

Check out up to 12h00

  • RODOVIÁRIA BARRA FUNDA :  Zona Oeste Rodoviária Barra Funda

  • RODOVIÁRIA TIETÊ :  Zona Norte Rodoviária Tietê

  • METRO CLINICAS :  Linha 2 - Verde Clinicas

  • METRO OSCAR FREIRE :  Linha 4 - Amarel Oscar Freire

  • By plane

    AEROPORTO DE CONGONHAS At 10km / 6 miles

  • By plane

    AEROPORTO DE GUARULHOS At 33km / 20 miles

  • By helicopter

    HOTEL GRAND MERCURE IBIRAPUERA At 6km / 3 miles

  • By car

    MARGINAL PINHEIROS At 3km / 1 miles

  • By car

    MARGINAL TIETE At 7km / 4 miles

  • By train

    ESTACAO DA LUZ At 20km / 12.43 miles

  • By train

    ESTAÇÃO BARRA FUNDA At 6km / 3 miles

  • By train

    ESTAÇÃO PINHEIROS At 3km / 1 miles

GPS :-23.55715, -46.675651

Companies

  • ALSTOM 11.0 km / 6.0 mi
  • BRASKEM 5.0 km / 3.0 mi
  • CONSELHO REGIONAL DE FARMÁCIA 0.0 km / 0.0 mi
  • CONSELHO REGIONAL DE MEDICINA 2.0 km / 1.0 mi
  • EDENRED TICKET LOG 3.0 km / 0.0 mi
  • ESPN 2.0 km / 1.0 mi
  • ESTRELLA GALICIA 0.0 km / 0.0 mi
  • FUNDAÇÃO FACULDADE DE MEDICINA 2.0 km / 1.0 mi
  • NOKIA 11.0 km / 6.0 mi
  • NUBANK 0.0 km / 0.0 mi
  • ODEBRECHT 5.0 km / 3.0 mi
  • PRICE WATER HOUSE COOPERS 4.5 km / 2.8 mi
  • ROCHE 16.0 km / 10.0 mi
  • SIEMENS 8.0 km / 4.97 mi
  • SOMOS EDUCAÇÃO 0.0 km / 2.0 mi
  • TELEFONICA 5.0 km / 3.11 mi

Your meetings and events

The Mercure SP Pinheiros hotel is fully equipped to host small- and medium-sized events. The hotel boasts 3 event rooms with free WIFI and can host events for up to 100 people. The ideal choice for social and corporate events.The elegance of the event floor lobby emanates an air of sophistication, making it perfect for cocktails. Our team is also ready to help down to the smallest details to ensure a truly unforgettable event!

Room descriptions and layouts

3 

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Overhead projector

  • Airconditioned meeting room

  • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Apartments fitted with 43" SmartTV, 2-seater sofa, desk, minibar, microwave, safe, central A/C, WIFI, cooking utensils, hairdryer and shaving mirror in the bathroom. All rooms come with free WIFI, air conditioning and a safe, plus room service from noon until 10 pm. Be sure to take full advantage of our comfortable and functional rooms!

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Nespresso machine(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Apartment adapted for people with reduced mobility

Accessible room
  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 38 m² / 409 sq ft

Our restaurants and bars

LA TERRINA

Type of cuisine: International

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LA TERRINA

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Mercure São Paulo Pinheiros Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,807 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,183 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 4.0/5

Anonymous Families - 08/06/2021 Confirmed reviews ALL

Good stay.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

The cordiality and the professionalism of the staff made a real difference

Customer review rating 5.0/5

Vanessa P. D. R. G. Couples - 31/05/2021 Confirmed reviews ALL

I am tired of cleaning the house and working nonstop, de to my life and pandemics. So for my birthday I bought a stay with my son and brother in another room. I had dinner and woke up fresh the next day! It was amazing, I had an exceptional idea because waking up in another neighborhood, even in the same city, made perspective so different and arose our curiosity to walk, to window shop, to stop in cafes, the meet people we haven’t seen in ages! The ONLY thing I have to say is that my son was a bit bored, because my brother does not entertain well. Maybe a billiard table somewhere could have made the difference! Thank you so much, guys! I LUV YOU!!!

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Great Team

Customer review rating 5.0/5

Vinicius R. Business - 28/03/2021 Confirmed reviews ALL

Great emplyee team, allways trying to please and inform us.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Too much clorium

Customer review rating 0.5/5

Rogerio G. Couples - 17/02/2021 Confirmed reviews ALL

I was very upset with the last weekend stay, because the quantity off clorium on the pool, on the sunday night, was really high. My girlfriend is still having alergic reactions because of it. We really loved the hotel, it was perfect. Even the pool was awesome on friday and saturday, but on sunday night they exagerated on the clorium treatment of the water.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Comfort and Flavor

Customer review rating 5.0/5

Dario G. Couples - 06/02/2021 Confirmed reviews ALL

Very nice bed and comfortable room. The furniture is neat and the breakfast is quite good. There is variety of bread and coffee, fresh fruits, the cooked goods are tasty too. The staff is very polite, efficient and commited. I do recommend this one.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

great experience

Customer review rating 4.5/5

Aline F. Families - 26/01/2021 Confirmed reviews ALL

room was great and clean / great pool / great location

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Again, wifi doesn't work

Customer review rating 1.0/5

Murilo C. P. Families - 22/01/2021 Confirmed reviews ALL

I stayed at this same hotel in November 2020 and had a nightmare with the wifi. To a point that I complained and was offered a voucher for a one-night stay at a later date. I was very surprised to return in January to find out that not only the problem HASN'T BEEN SORTED, but it was actually even worse. I was told that the internet provider has been replaced??? But it seems the system remains the same, and IT JUST DOESN'T WORK. I depend 100% on a good wifi because I'm currently doing all my work remotely. It was another lost night/morning of work. I will certainly NOT return to this hotel because of that.

Prezado Sr. Murilo, Agradecemos por nos contar sobre sua experiência no Mercure SP Pinheiros. Conforme nosso contato via prévio e-mail sentimos muito não termos correspondido ás suas expectativas. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Serão tomadas as medidas necessárias com vista à melhoria da qualidade quanto ao ponto em questão, prevenindo assim futuras ocorrências. Cordialmente, Carla Oliveira Qualidade - Mercure SP Pinheiros

Well located, nice staff, silent room

Customer review rating 3.5/5

Anonymous Solo - 07/01/2021 Confirmed reviews ALL

The hotel is in a very good location, the staff is helpful and kind and - that was a bit advantage - the room was really silent, what is a rarity in a hotel. The mattress and the pillows, however, were not very comfortable - and, although cable TV had more channels than most hotels in Brazil, it was frustrating not being able to shift to original audio in most channels.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Well located

Customer review rating 5.0/5

Camila J. S. Friends - 21/12/2020 Confirmed reviews ALL

Good

Prezada Sra. Camila, Agradecemos pelos seus comentários sobre sua estada no Mercure Sao Paulo Pinheiros Hotel. Foi com prazer que recebemos as suas felicitações. Esperamos recebe-la novamente em breve. Cordialmente, Carla Oliveira Qualidade Mercure Pinheiros

Well located

Customer review rating 4.5/5

Carolina B. Business - 02/12/2020 Confirmed reviews ALL

We had a good a experience

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Great location, some great collaborators. However, internet is near to zero!

Customer review rating 3.0/5

Humberto Z. Business - 19/11/2020 Confirmed reviews ALL

All was great, except to the internet that works well at the lobby, near the ground floor office, but even on first floor rental office the download and upload internet velocity varies considerable from 20Mbps to 700kbps. My apartment was on te 17th floor were variation is even more significant to the point that I had to take my computer to the lobby to download or upload 3-5Mb files. I reported the issue to front desk and talked to the internal IT expert who put mw in touch with the external provider and nothing has improved since 11 NOV. I ended up renting the 1st floor office to conduct my conference calls and even there I was left without service several time on 12 NOV and 18 NOV. While this property is well located for my activities I am very much inclined to move elsewhere on my returno to S. Paulo.

Prezado Sr. Humberto, Agradecemos ter-nos dedicado o seu tempo para nos escrever no sobre da sua estada no Mercure São Paulo Pinheiros Hotel. Lamentamos que a prestação de nosso serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas por isso sua opinião é fundamental para nós. Asseguramos-lhe que já estão sendo tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu, tanto que estamos efetuando a troca da empresa provedora de tal serviço essencial hoje em dia como a internet para os nossos hóspedes Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança numa de uma próxima estada. Retorne a se hospedar conosco para que o senhor tenha a melhor experiência tanto da localização como dos serviços dentro de nosso hotel. Caso já tenha uma data em vista, estoua à disposição para efetuar a sua reserva. Na expectativa de a acolher novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente, Carla Oliveira Qualidade - Mercure SP Pinheiros

4 star hotel with no functioning internet!??

Customer review rating 2.0/5

Murilo P. Business - 23/10/2020 Confirmed reviews ALL

Internet didn't work and I DEPEND on the internet for MY work. Really angry about it. I was put through a technician who didn't solve the problem either. Spoke to a kind but ultimately unhelpful receptionist a few times. The outcome was kind of, well, tough luck, there's nothing else we can do about it. Truly terrible.

Prezado Sr. Murilo, Agradecemos ter-nos dedicado o seu tempo para nos escrever no sobre da sua estada no Mercure São Paulo Pinheiros Hotel. Lamentamos que a prestação de nosso serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas por isso sua opinião é fundamental para nós. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu, conforme nosso contato telefônico. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança numa de uma próxima estada. Em breve, o senhor receberá um voucher cortesia como convite para retornar ao nosso hotel. Na expectativa de a acolher novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente, Carla Oliveira Qualidade - Mercure SP Pinheiros

Modern place, Great location, incredible pool but so cold.

Customer review rating 4.5/5

Jullyson M. Families - 16/09/2020 Confirmed reviews ALL

First, I would like to say thanks to Vagner from the front desk that did our check-in and plus, He was very friendly with me and my family, he provided to us a nice stay. The hotel is modern and clean, the location is amazing and the hotel employees super nice. The pool is amazing, but unfortunately the water was so cold that my daughter couldn't use it and she became very frustrated with this situation. I know that is not possible to close the doors due the covid-19, but I think is possible to turn on the heater to keep the water warm even with the doors open as I saw in others hotels I have been after the lockdown. (That's why I gave 9 and not 10)

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Old hotel, rooms must be renovated

Customer review rating 2.0/5

Luis Families - 14/09/2020 Confirmed reviews ALL

The hotel was well located but the room and the toilet were too old. It needs an urgent renovation. The mattress was really good but I didnt sleep well because there were many mosquitoes inside the room even though it was on a high floor. They also should put an air conditioner in each room instead of a central one as it was pretty hot in São Paulo and central air conditioning is pretty dangerous especially now during the covid-19 pandemic.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that from now on the air conditioning is working perfectly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you have some future dates, contact us. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Internet Problem

TripAdvisor rating 3.0/5

pauloalmeidane2 Business - 27/10/2019 TripAdvisor review

The hotel and location are great, but the Internet was terrible and they really needs to improve that considering the location and rates The other services... Restaurant and staff are great and no complains on that part .

Dear Mr. Paulo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. About the internet, we are very sorry. We will check it and fix the problems that you told us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Feel at home, again.

TripAdvisor rating 5.0/5

592carlosr Family - 22/08/2019 TripAdvisor review

I use to stay in this hotel for more than 15 years, at least once a month. Cost-benefit ratio is good, and almost all employees already know me. They know exactly what I want, and are very kind. And location is absolutely perfect.

Hello Mr. Carlos, Thank you for your great review about your stay in our Hotel. We are glad that you enjoyed and hope to see you soon. Best Regards, Patrícia Mendes - Quality Mercure Pinheiros Hotel

Good, basic quality, great food, limited outside space

TripAdvisor rating 4.0/5

Helen W Business - 01/07/2019 TripAdvisor review

Perhaps it is a factor of staying in Sao Paulo where city space is clearly at a premium, with many high rise buildings, but the hotel lacked outside space. It had a lovely huge foyer which would benefit from perhaps opening up more readily (bi-fold doors) into small garden area - with perhaps a coffee bar? The outside space was being renovated, but instead of park benches, some more comfortable seating, soft loungers, seating around tables would be more pleasant. Pool, odd that with swimsuit on and when wet, users have to walk through gym area - not encouraging for the more body conscious of us. Rooms nice, but for standard of hotel, I would have thought larger shower/bath towels, better quality accessories. No kettle - wouldn't think to heat water in a microwave. Restaurant - lovely food, lovely service. Piano bar area a nice touch but a little squashed (why not use that foyer area a bit more). Reception really helpful, friendly and accommodating. People sell the hotel - well done to all the staff (including housekeeping who kept my room pristine).

Dear Ms. Helen, We appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback and suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Quality - Mercure SP Pinheiros

Simple but comfortable

TripAdvisor rating 5.0/5

Barbara W Friends getaway - 06/08/2018 TripAdvisor review

I stay at this hotel mainly for its location in a lively and safe neighborhood and very near my closest friends. But it's also a very pleasant place to stay. The rooms are mini-suites that are cleverly configured, and if you have work to do, there's a desk area with outlets. The suite has all the basics--a TV that swivels to be used either in the living room or bedroom, a lockbox, a mini-bar and a microwave. There could be a few more kitchen utensils and the internet continues to be a little unpredictable--it's almost impossible to Skype. But the rooms are clean and comfortable and the staff is friendly and helpful. The hotel's breakfast is okay but there's also an excellent bakery on the corner that's a good option for breakfast.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Weekend with my daughter

TripAdvisor rating 5.0/5

NicholasRibeiro Family - 30/05/2018 TripAdvisor review

Because of strike, I arrived at midnight. There was no trouble. I entered my room and I saw a bottle of mineral water as courtesy. When I made the booking, I demanded a room with windows to street. They made a reservation exactly as my demand.

Dear Mr. Nicholas, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Good bargain & location

TripAdvisor rating 4.0/5

Mohammed A Solo travel - 17/05/2018 TripAdvisor review

Safe; only card keys can access the floors. 10 mins away from Paulista & Vila Medelena by public transport So many restaurants, convenience stores & cafes within walking distance. They offer online check-in & 10% discount on room rates for hotel members.

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

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