The staff on night shift last November 11, 2021 was extremely helpful. The outside ambience of the hotel was not pleasant but your staff ensured our safety. Awesome work and team. I would like to commend all the team members from security and front desk.

Good location to the Gare de Midi / Brussel Zued. Very attentive personal. Big rooms. Clean.

Luggage storage service needs modernising (only 1 euro coin use). Very slow and ageing lift. Reception personnel just ok but could be a bit more snappy and professional.

no shampoo in the bathrooms, toilet was leaking, waited over an hour to get someone to come up to our room, dirty rooms previous hair and stains in the bathroom, we called to have our room fixed for the bathroom issue and they gave us a new room where the bathroom was absolutely filthy. When we first switched over to the new room the key was not working therefore we had to wait another 20 minutes for someone to come get us a new key. To make matters worse very early in the morning someone came inside our room and quickly left once they realized it was occupied. This is very concerning because my daughter and myself were in the room and someone could have came in in the middle of the night while we were sleeping. In the morning once we were checking out we went to the front desk to let them know of our bad experience and he said it’s weird that all this stuff happened to you sorry. I am extremely disappointed and will not be returning to this place, it also smelled like cigarettes everywhere even on the floors where it said no smoking. Would not recommend to anyone.

The hotel provided all that I required except a stable internet connection, especially in the evening. This was especially frustrating.

Very well located, Next to South Railway Station, You can get to anywhere pretty fast Rooms are good as other ibis. Only point of little concern is Breakfast. Very limited Breakfast menu. Only Bakery Stuff, no prepared stuff, not even Boiled Eggs are available. ( only some Pain au Chocolat , Croissant and some bread). This is below average menu for any Business hotels.

The room was not cleaned properly. There were cigarette lighters in the bedding. When asked for a change was given 3 rooms that were not the room size we had paid for, premium. Had to return all three room keys. There was no water in the room as was mentioned in the booking confirmation on the Accor website. The breakfast was average, not even eggs. Fruit was not cut, how do you expect the guests to peel off the kiwi using a butter knife. Better keep something else. No eggs, omelette or even fresh juice. Some of it could be attributed to COVID but the breakfast was supposed to be better. There was no mention of how to dial the reception. We tried 0/9 and all other numbers. The guest cannot assume it is the number 11 that too you need to press asterix first (*). The one good thing was the birthday card, my son liked it very much. Top marks for effort there.

I stay quite often in this hotel and must say, location, staff and rooms are superbe!

The room was better than expected - modern, clean, comfortable. The check in was disappointing - my room was not ready at 2pm when I arrived which was fine as it was before the formal check in time. Then the room wasn’t ready at 4 when I returned. Finally i checked in around 6pm. The location is convenient beside the train station and a short walk to the centre. However I felt the neighbourhood was not the safest.

Reception very good as usual Room service (cleaning, bed) not to the usual standard

all fine

see above. These are the key things. I look 1st for location. If I return depends on how well the reception was. This was friendly and professional. So, very good for me.

+ Good Rooms + Nice Bathroom + Near Train main station + Near Metro & Bus station + easy to reach City Centre + Not far away from City Center + Good Bar with nice Beers - No free luggage storage service

Nice rooms in a hotel very close to the Midi railway station. The rooms are clean, the bathroom is sufficient. We enjoyed the breakfast, there is enough choice of cold and warm dood, coffee and fresh pressed Orange jus

Very convenient when arriving by Eurostar to Brussels Midi. Major disappointment on check-out. I did the courteous thing and left my room early and asked to leave my bag in left luggage. Only option was lockers with a fee to pay. I feel that I was helping the hotel by leaving my room, and ths felt like a kick in the teeth. I do not expect to pay to leave a bag for half a day in a hotel where I have stayed for 2 nights. I am a loyalty card holder and proabably should have asked for a late check-out just to keep my bag in my room with no fee. Why try to help the hotel?