ibis Aalst Centrum Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 2,314 reviews

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ibis Aalst Centrum
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+ 21 Services

Hotel extras

  • Great location, next to E40 and close to the city center!

  • Fully renovated in 2017!

  • Private parking

  • Reception & bar open 24/7

  • Free and unlimited WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Aalst Centrum

Villalaan 20
9300 aalst
belgium

Tel: +3253711819

Fax: (+32)53/710711

Check-in from 15h00

Check out up to 12h00

  • By plane

    BRUSSELS AIRPORT At 36.2km / 22.49 miles - Shuttle paying

  • By plane

    CHARLEROI AIRPORT At 75km / 46.61 miles

  • By boat

    CALAIS At 150km / 93.21 miles

  • By helicopter

    BRUSSELS AIRPORT At 35km / 21.75 miles

  • By car

    AALST At 0.3km / 0.19 miles

  • By train

    AALST RAIL.STATION At 5km / 3.11 miles

  • By train

    BRUXELLES MIDI BRUSSEL ZU At 28km / 17.4 miles

  • By train

    EREMBODEGEM At 3km / 1.86 miles

GPS:50.921339, 4.032318

Companies

  • BARRY CALLEBAUT 15.0 km / 9.32 mi
  • BECTON DICKINSON 5.0 km / 3.11 mi
  • BRANTANO 2.0 km / 1.24 mi
  • GATES EUROPE 5.0 km / 3.11 mi
  • HONDA EUROPE 8.0 km / 4.97 mi
  • JAN DE NUL 10.0 km / 6.21 mi
  • MOORE BELGIUM 5.0 km / 3.11 mi
  • PIONNER BELGIUM 10.0 km / 6.21 mi
  • TATE AND LYLE 1.0 km / 0.62 mi
  • TECH DATA 10.0 km / 6.21 mi
  • VPK OUDEGEM 15.0 km / 9.32 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOODBAR H²O Non contractual photo

Foodbar H²O: Food, drinks and music!

Your meetings and events

Room descriptions and layouts

1 

meeting room

From 1 to 45 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Meeting room

  • Audio and video equipment

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Enjoy your stay at ibis Aalst Centrum in our modern rooms with wooden floors, walk-in showers, flat-screen TVs and free WIFI. Our rooms range from One Single Bed Rooms to the Superior Room for three.

Our guest reviews for
ibis Aalst Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,314 reviews

TripAdvisor Rating 3.5/5

348 reviews

The room smelled of smoking and was not clean

Customer review rating 1.0/5

Lucas Business - 22/11/2021 Confirmed reviews ALL

I arrived late, around 23:30. The reception is 24 hours open, that's great. Unfortunately the room smelled of smoking and it was not very clean, not what I was expecting nowadays to be honest. For sure not coming back to this hotel.

Dear Lucas, Thank you for sharing your feedback. We are concerned to hear that your stay did not meet all your expectations and are sorry to hear of the issues with your room; one of our challenges is to satisfy all our guests and unfortunately, due to personal preferences this is not always possible. We sincerely regret you did not inform us of these concerns while on-site as it would have been a pleasure to freshen up your room. We have taken note of your comments and can assure you that we are assessing the situation. We hope to welcome you back on a future occasion. Best wishes, Kenneth Claerbout, General Manager

Good experience

Customer review rating 4.0/5

T. Solo - 08/11/2021 Confirmed reviews ALL

The hotel is located just off a main road but on weekends, the noise is ok. Checking is very good. Health check done. The dining area has been remodeled but the rooms need one. My room despite setting up the heater, it was not warm as I wish. My bed was laying against the wall but on the side. So my head is not against the wall. You can be uncomfortable with pillow that can fall. Speaking of pillows, they need to be changed.

Dear Guest, Thank you for taking the time to review your stay. We appreciate your recognition of our team's excellent service and the high standards we strive to uphold. We are sorry to hear of the problem you had with the heating. We are concerned to hear that not every aspect of your room met your expectations, with regards to the heating and pillows, please don't hesitate to contact our reception team who are ready to assist if requested. We have noted your comments and will take them into consideration. We do hope to welcome you back in the future. Kind regards, Kenneth Claerbout, General Manager

Alles Ok

Customer review rating 5.0/5

Paul Couples - 04/11/2021 Confirmed reviews ALL

Alles Ok

Beste Paul, Hartelijk dank voor deze fijne feedback en mooie score. Het verheugt ons dat jullie verblijf aan jullie verwachtingen voldeed. Hartelijke groeten, Kenneth Claerbout, General Manager

What we expect

Customer review rating 4.5/5

Thierry T. Families - 22/10/2021 Confirmed reviews ALL

I go to this hotel 3-4 times a year normally (without covid). Very good staff (often too much occupied). Well located hotel, good breakfast. No enough choices of meals evening (-1 point). It was a good experience.

Dear Thierry, Thanks for taking the time to review your stay at our hotel. Our team appreciates your kind mention, and we thank you for staying with us again. While we are pleased that you enjoy our tasty breakfast to start your day we regret that our food options didn't quite meet your expectations, we do welcome your suggestions. We are otherwise pleased that our location suits you so well and your overall stay was once again pleasant. We look forward to welcoming you back again very soon. Kindest regards, Kenneth Claerbout, General Manager
Customer review rating 1.5/5

Anonymous Families - 13/10/2021 Confirmed reviews ALL

the room was not soundproof and the neighbors were very noisy all night...they had practically organized a party in the room. I asked the reception several times to intervene but nothing happened! We did not sleep at all

Dear Guest, Thank you for taking the time to review your visit. We are sorry that your recent stay at our hotel did not meet all your expectations and that you experienced some disturbance due to noise. Thank you for bringing this to our attention; on this occasion despite requesting your neighbouring room to co-operate due to disturbing you we did not receive the support that we were hoping for. We do not invite or accept this behaviour in our hotel and can only apologise for the inconvenience. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Kenneth Claerbout, General Manager

adequate

Customer review rating 3.5/5

No N. F. N. Business - 05/10/2021 Confirmed reviews ALL

a late arrival, a comfy bed, and a cold breakfast.

Dear Guest, Thank you for the time you have taken to review your recent stay, We are glad to hear you had a comfortable stay and appreciated the high quality of our beds. However, we regret to read that your breakfast experience did not meet your expectations; we have taken note of your comments and can assure you that we are assessing the situation. We hope to welcome you back on future occasions. Best wishes, Kenneth Claerbout, General Manager

Easy and comfortable

Customer review rating 4.5/5

Søren D. Business - 23/09/2021 Confirmed reviews ALL

Always nice and easy to stay at Ibis Aalst Centrum

ok stay but noisy rooms

Customer review rating 3.5/5

Chantal Business - 06/09/2021 Confirmed reviews ALL

Stay was ok for 1 night, but not more. Only thing is that the rooms at the side of the highway, you can hear everything and cars driving up dan down 24/7. Did not had a good night rest because you hear everything from outside in the rooms. Breakfast was good, location was good.

Dear Chantal, Thank you for your review. It's great to know that you found our location convenient and enjoyed our tasty breakfast buffet. We, however, regret that you were disturbed, we encourage our guests to let us know of any issues while on-site so that we can find an immediate solution, we would have happily found you a quieter room depending on availability. We all hope to be able to welcome you again. Best wishes, Kenneth Claerbout, General Manager

Good location. Close to Restaurants

Customer review rating 3.5/5

David C. Business - 17/08/2020 Confirmed reviews ALL

Typical Ibis, nice staff, good breakfast even during Covid times. Aircon effective in room as temp was mid 30's

Very sparse

Customer review rating 2.0/5

Anonymous Families - 12/08/2020 Confirmed reviews ALL

We ordered one of the biggest rooms which turned out to have a slanted roof so in fact wasn’t so big. Neither of the children’s beds were made when we arrived. No shower caps in the room.

Dear Guest, Thank you for taking the time to respond to our customer satisfaction survey. Your feedback is appreciated as it helps us to highlight areas for improvement. Ibis policy is to provide no-frills accommodation with all the basic amenities to make your stay comfortable with very competitive rates. In the case of extra beds being used, we only provide the bed linen and towels needed but the beds are not made up. You can always ask for our additional amenities at our reception where our team are on hand 24/7. We look forward to welcoming you back on a future occasion. Best regards, Kenneth Claerbout, General Manager

Convenient, no surprise

Customer review rating 4.5/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Easy acess, reliable, staff is pleasant, fair price

Great stay and great location

Customer review rating 4.0/5

Klemen Business - 27/01/2020 Confirmed reviews ALL

Very nice personal, pet friendly, realy great hotel.

Customer review rating 3.0/5

Anonymous Business - 26/01/2020 Confirmed reviews ALL

The staff was fine and so was the room but the TV was not working (had a green screen for all channels and the sound was intermittent) and when taking a shower the water did not stay at the same temperature and changed from cold, luke warm, hot without me adjusting the faucet and I could not get it to stay at a normal temperature... I did spend much time in the room so I did not contact the hotel staff about these issues so my own fault for not getting them taken care of during my stay but I figure maybe you'd like to know.

Dear Guest, We thank you for sending your comments about your recent stay. We are pleased that the service provided by our team and your room met your satisfaction. However, we regret to hear of the issues with your room. We encourage guests to let us know of issues on site, so we can rectify them promptly. We want to provide you with the best stay. Nevertheless, we thank you for bringing this to our attention, we have passed your comments to the concerned team to be investigated. We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. Best wishes, Kenneth Claerbout, General Manager

Fantastic Staff but way over priced

TripAdvisor rating 3.0/5

422CYG Business - 07/12/2019 TripAdvisor review

So on a positive point the staff were fantastic. I stay in a lot of Accor Hotels and have to say this was way overpriced approx £127 per night. (despite the fact the sign outside stayed at 69 Euro for the whole of my 2 night stay) That rate was apparently a preferred member price so goodness knows what it would have been otherwise. Room was ok, nothing to write home about and lacking any tea and coffee making facilities. Was it worth £127 per night not even close. Tiny TV, basic shower, basic furniture set up etc. Other than the room and the bar/restruant there are no other facilities. Be aware if you don't have a car and are looking to travel here from Brussels it's not the easiest of places to get too. Food was pretty good and as I said in the title super helpful and friendly staff. Breakfast starts super early which is a plus. Truth is at this price I woudn't stay again as there are lots of other options in the area that offer far more for your money in terms of facilities.

Dear Guest, Thank you for taking the time to leave us this review about your recent stay. We truly value all feedback and we are sorry that you were not entirely satisfied with your recent experience. As part of Ibis standard, tea/coffee making facilities are not available in the rooms, however hot and cold drinks can be purchased 24/7 in the hotel bar you are welcome to take them to your room. We do work with flexible tariffs and prices depend on demand and can be higher when there are events in the area. The best available rates can be found on our website Ibis.com. We are very happy to hear of the impact our team members had on your experience, it is very rewarding and encourages us to constantly improve our performance. We hope to have the opportunity to welcome you back on a future occasion. Best wishes, Kenneth Claerbout, General Manager

Calm in the cross of Europe

TripAdvisor rating 4.0/5

1960Thierry Family - 28/11/2019 TripAdvisor review

The check-in is perfect as the fast check-out. A very nice personnel does the maximum to enjoy your Journey. A good adress in the west of Brussels. A quite night and a fresh orange juice at the breakfast.

Dear Guest, Thanks for posting such positive comments on your time at Ibis Aalst Brussels West. We're so pleased everything met your expectations, and we're delighted you were able to make the most of our tasty breakfast buffet - an ideal way to help start the day. We hope to welcome you again in the future. Kind regards. Kenneth Claerbout, General Manager

Disappointed

TripAdvisor rating 2.0/5

gordonchapple Solo travel - 07/09/2019 TripAdvisor review

I went to the dining room for a meal and sat there for quite some time and was totally ignored, and so I left. I asked for an early morning call and the reason I did not receive was that the telephone in my room did not work. As a result I missed the ferry I was aiming for and had to take a later one. Would not recommend it if you want a decent service.

Dear Guest, We thank you for taking the time to share this valuable review which helps us to keep improving. We are sorry that your recent stay at our hotel didn't meet your expectations and for the apparent shortcomings in our service. Please accept our sincere apologies. We will be checking the telephone in your room immediately, as it is an automatic service we were not aware of the malfunction. We have recently introduced a new 'living room' restaurant system whereby our guests may also use the lobby or bar to have a drink or a meal and can only assume our team members were very busy and apologise once again for the delay in attending to your needs. Rest assured we will be addressing this with our team and carry out further training. We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. Best regards, Kenneth Claerbout, General Manager

Weekend away

TripAdvisor rating 4.0/5

thomash19472016 Couples - 11/08/2019 TripAdvisor review

The room was quiet and since we paid for the family room the size was enjoyable. The only small problem was the bathroom smell wasn't pleasant on arrival. But we had a small spray bottle for smells which made the smell much better plus we added water the the shower and sink drains.

Dear Thomash19472016, We would like to thank you for your review. It’s rewarding to read that your room ideal for your needs. However we are sorry for the unpleasant odour, we wish you had informed us during your stay. Your remarks have been noted. We look forward to seeing you again on a future occasion. Best regards, Kenneth Claerbout, General Manager

Nice quiet hotel

TripAdvisor rating 5.0/5

bradgreen2018 Business - 23/06/2019 TripAdvisor review

I was driving from Germany back to the UK and chose this hotel for my stopover Aalst is a really nice little town and the hotel was great for me not far from the motorway and close to the town. The hotel is in a nice quiet location and the rooms are the good Ibis standard.

Dear Bradgreen2018, Thank you for sharing your opinion about your recent stay. We are delighted that you had a great stay with us and that we have met all your requirements. We look forward to welcoming you back on a future trip. Kind regards, Kenneth Claerbout, General Manager

Spacious, quiet and airy room

TripAdvisor rating 4.0/5

Geoffrey N Solo travel - 13/03/2019 TripAdvisor review

I was pleased with the situation of the hotel just off the E40 m-way, and it was perfectly situated for my cycling rendezvous at Herzele on the Sunday morning. I received a warm welcome on arrival. My room was very spacious and at the back of the hotel, so it was calm and, coupled with the comfortable bed, I had a good night's sleep. I used the underground parking at night (paying). Good choice of food at breakfast and with service starting at 6.30 a.m. it suited me perfectly. Fast check-in and check-out worked well.

Dear Jethronunn, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us and that the room met was to your liking. Thank you for appreciating our location, our team, our parking facility and our breakfast. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. We are indeed located in the heart of the city. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We are happy that all the facilities were to your satisfaction. We look forward to welcoming you back. Best wishes, Kenneth Claerbout, General Manager

A little disappointed

TripAdvisor rating 3.0/5

PARIS522 Friends getaway - 02/12/2018 TripAdvisor review

Hotel, food, drinks all quite good. Staff excellent.Room, not so good. Power saving lights not good enough to read by and, one flickered! Shower door twisted so leaked into bathroom. Shower itself, very little pressure.

Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us and that the hotel met your expectations. Thank you for appreciating our team. Our team members always go out of their way to ensure they deliver the best service possible. We regret that the room was not to your liking. Regarding the power saving lights ad shower door, we wish you had informed us during your stay so that our team would have solved these issues immediately. We assure you that all our rooms are regularly updated and thoroughly checked before the guests arrive. However, we have taken a note of your remark and passed it to the relevant department. We hope that the rest of the facilities were to your satisfaction. We hope to welcome you back. Best wishes, Kenneth Claerbout, General Manager

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