The check in was fast and easy , buffet breakfast of a very good quality , all the staff we encountered were friendly and professional and the rooms were big spacious and very clean

It took over 1 hour to check in as there was only 1 receptionist on duty. The receptionist told me breakfast was an extra charge, but when I received the bill by email, they had charged for breakfast. The hotel refused to refund the charge for 2 days breakfasts, saying I should have read the small print when I made my reservation

I was in a group of about 25 that arrived together. Only 1 receptionist, so it took over 1 hour to check in. The receptionist told me breakfast was an extra charge, so I declined it. When I received my receipt by email breakfast itemized for both days and charged accordingly. The hotel’s response was that I should have read the small print! Imagine how much longer check in would have taken. Obviously the management at this hotel has room or massive improvement.

I thought this was a good hotel with very comfortable rooms. The Shower facilities were great but attention needs to be given to how they leak when in use. This was a shared experience with others. Despite checking in online and getting the confirmation the process to get my key was painful. A one hour wait in the queue and then I seemed to have to repeat all the activities I did with the online check in. This alone would make me think twice about staying here again.

I found the hotel pleasant. It was a shame that there was no bar.

As with many establishment during these days the number of staff on duty is reduced leading to waiting times at check in and un attended receptions

Clean, good size room and selection of breakfast.

Stayed for a weekend to commemorate armistice. A good hotel, friendly, welcoming, good standard. A different feeling this time, as the bar/restaurant was closed. Also, our room was very cold, and we couldn't get the heating to work

Great Hotel in good location in the centre shame the bar and restaurant aren’t open

Arrived and I had booked the wrong date for my 2 night stay. The reception immediately corrected my booking and confirmed my group booking in a months time was all OK too. Room was clean and comfortable with good toiletries and plenty of bright white towels. Sound proofing is excellent as there is a cobble street at the front of the hotel but the noise is completely cancelled. Parking is available at a charge, it is conveniently located under the hotel with elevator access. Breakfast was very good with a wide choice of hot and cold dishes and plenty of coffee. The hotel manager was very pleasant and made conversation each time I saw him. Special mention of Kayleigh on reception, she was a star and always made me feel like my custom was important.

Lovely short stay (2 nights) in a superior room in the heart of historic Ieper ! A short walk to the Menin gate and the Market Place ! Excellent restaurants nearby, many WW 1 places to visit nearby !!!

Very disappointing, Buildlng works at hotel meant no direct access to room, or from room to reception or car park. Access to room was by walking out side on wet cobbled pavements and using room key in side door. Restaurant closed. None of this mentioned on web booking form

We arrived at the hotel to find major renovations happening, but the main reception, bar and restaurant areas were unaffected and were beautifully modern and well laid out. It did mean that to reach our room we had to head outside and round the corner and enter beside the carpark, but this wasn't a problem at all. Our room was absolutely lovely with great decor, sparkling clean throughout, and they had already made up the sofabed for our son. All of the staff were polite,efficient and welcoming. We didn't eat in the hotel, but did have drinks in the bar, and coffees in the morning, and it was all nicely done. I'd definitely stay again, and highly recommend it as a place to stay when visiting Ieper. We were only a 3 minute walk from the central square, and the same time to walk to the evening ceremony at 8pm at the Menin Gate.

Loved this hotel.. undergoing refurbishment at the moment.. but almost complete.. The lovely, multilingual, receptionist welcomed us beautifully, and as a 'compensation' for our understanding of the works (which didn't disturb us at all).. presented us with chocolate Poppy lollipops.. And also a 'Tourist booklet'of offers in the city.. starting with a welcome drink in the Novotel bar.. Absolutely lovely.. and so is the bar/reception/restaurant area.. Stylishly incorporating the very moving verses of the poem 'In Flanders Fields', and the emblematic Poppies into the new decoration.. Nostalgic and meaningful.. you know where you are.. Well done Novotel... these seemingly small, unexpected, thoughtful 'surprises' are THE most important to us guests.. and for me.. you're the tops for that! The room was surprisingly lovely with an open plan bathroom with reflective, innovative doors maximising the feeling of light and space. Nespresso coffee machine, stylish and functional 'furniture'.. and an exceptional TV! Add a perfect location to the mix... great value price... and.. just get booking!! Prepare to be surprised and delighted!

This Novotel has the friendliest staff I have ever met in any hotel I have stayed in. The choice of breakfast is absolutely huge. If you can’t find anything here that will kick start your day, you might has well stay in the lovely superior room.