Hotel - Mercure São Paulo Vila Olímpia Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Vila Olímpia Hotel

4.0/5 1,103 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Outdoor playground for children

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AMBEV CIA BRAS. DE BEBIDAS1.8 km / 1.12 mi BANCO SANTANDER1.9 km / 1.18 mi DISTRIB. SANTA CRUZ1.9 km / 1.18 mi ERNST & YOUNG1.7 km / 1.06 mi GVT1 km / 0.62 mi LUXOTTICA0.6 km / 0.37 mi RAIZEN1.2 km / 0.75 mi RENAULT1.3 km / 0.81 mi SEGURADORA AON1.8 km / 1.12 mi UNILEVER DO BRASIL2 km / 1.24 mi
AMIB0.4 km / 0.25 mi BRASKEM5.4 km / 3.36 mi DROGA RAIA2 km / 1.24 mi FIA1.3 km / 0.81 mi KLABIN2 km / 1.24 mi PIRELLI0.8 km / 0.5 mi REDE D'OR0.6 km / 0.37 mi SANTANDER1 km / 1 mi UNILEVER1.2 km / 0.75 mi VOTORANTIM1.8 km / 1.12 mi

Congress centre

ANHEMBI CONVENTION CENTER20 km / 12.43 mi CENTRO DE CONVENCOES IMIGRANTES49 km / 30.45 mi EXPO CENTER NORTE14 km / 8.7 mi EXPO TRANSAMERICA10 km / 6.21 mi VIA FUNCHAL CASA DE SHOWS1.9 km / 1.18 mi

Your meetings and events

The Mercure São Paulo Vila Olimpia hotel has a spacious, climate controlled, 2648-sq. ft. space to host your event. All rooms feature cutting-edge technology, have been fully renovated and are bathed in natural light. Free exclusive WIFI (50 MB).Whether for training sessions, team meetings or cocktails, our 6 rooms measure between 108 and 1528 sq. ft., accommodate up to 190 people and can be adapted as necessary. Exclusive space in the foyer reserved for coffee breaks and entertainment.An expert team is at your service to fulfill all your needs. Restaurant specializing in Italian cuisine and excellent service for coffee breaks, cocktails, lunches and "à la carte" dinners for events. On-site parking.

Mercure São Paulo Vila Olímpia Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALA LÍBERO BADARÓ 10 m2 2 m 0 0 6 0 0
SALA BOA VISTA 13 m2 2 m 0 0 8 0 0
CO-ROOM 15 m2 2 m 0 0 8 0 0
SALA BERRINI 38 m2 2 m 34 18 18 22 10
SALA SÃO BENTO 42 m2 2 m 34 18 18 22 10
SALA FARIA LIMA 71 m2 2 m 80 30 26 48 25
SALA PAULISTA 71 m2 2 m 80 30 26 48 25
SALAS SÃO BENTO + BERRINI 81 m2 2 m 80 30 26 48 25
SALAS FARIA LIMA + PAULISTA 142 m2 2 m 190 44 52 90 50
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All our rooms are comfortable and feature laminate flooring, a desk, 32" LCD TV, safe and hair dryer. We offer four apartment categories and our exclusive Privilege room features special facilities.

  • 205 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Fax machine
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 9,837 reviews

Our guest reviews for
Mercure São Paulo Vila Olímpia Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,103 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Andrea N. Business - 30/01/2020 Confirmed reviews ALL
« Very well located »

air conditioner was not working appropriate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mario Apollo Frohlich Gerente Geral Mercure Vila Olimpia

Janio Couples - 25/01/2020 Confirmed reviews ALL
« Ok.correct »

Everything's ok and good

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Coord de Recepção Mercure Vila Olimpia

Anonymous Solo - 17/01/2020 Confirmed reviews ALL
« Disappointing stay »

Room was pretty regular, but appliances such as shower and faucet were really old. The faucet did not turn off unless you applied a lot of strength to it (an older person would not be able to turn it off). Elevators broke everyday that I was there. Straws ban is a good initiative.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julia G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Vila Olimpia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emylli Ferraz Coord de Recepção Mercure Vila Olimpia

Juan M. Business - 06/01/2020 Confirmed reviews ALL

good experience

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Coord de Recepção Mercure Vila Olimpia

Carlos S. Business - 16/12/2019 Confirmed reviews ALL
« average »

I got lights blackout, Room was noisy (fridge and control power board), There is a flashing light in the middle of the room ceiling that is completely annoying. Even though service was excellent and food was tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Carlos, Sua opinião é muito importante para nós para que possamos buscar a melhoria contínua de nossa infra-estrutura, serviço e atendimento. Quanto ao seu comentário sobre as luzes já solicitamos que a manutenção verifique, pois pode ser a luz do ar condicionado sinalizando a função. De qualquer forma iremos tomar as providências cabíveis para que não ocorra novamente. Mais uma vez agradecemos e nós colocamos à disposição; Cordialmente, Emylli Ferraz Coord. de Recepção Mercure Vila Olimpia

Vinicius C. Business - 16/12/2019 Confirmed reviews ALL
« Good accommodations, horrible customer service »

This was my first time staying at this hotel. The accommodations were great, but the employees at the reception and breakfast were not pleasant at all. I did not feel welcome. They all had serious countenances the entire time, as if they didn't enjoy their jobs and didn't want to help. I felt like I was doing something wrong the entire time.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Vinicius C., Agradecemos por nos contar sobre sua experiência no Mercure São Paulo Vila Oliompia. Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar minhas mais sinceras desculpas. No Mercure SP Vila Olimpia proocuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Emylli Ferraz Coord. de Recepção Mercure Vila Olimpia

Jain Solo - 14/12/2019 Confirmed reviews ALL

Stay was good, i stay in a hotel for about 14 days as hotel cost is high so atleast you should have provided the basic facilities like drinking water and all. For normal drinking water also you have to pay 10 rials for 200ml. I don't find it good. Thanks, V.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAIN V., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Vila Olimpia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emylli Ferraz Coord. de Recepção Mercure Vila Olimpia

Heloa Business - 10/12/2019 Confirmed reviews ALL
« good place to rest after a working day »

good place to rest after a working day

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Governanta Mercure Vila Olimpia

Carina M. Couples - 10/12/2019 Confirmed reviews ALL

Not sure whose fault was it but my reservation didn’t include breakfast and my room had separate beds. It was the first time I booked the reservation with latam pass and these details were not clear at the moment. I feel disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Sra. Carina, Obrigado por dedicar um tempo para compartilhar seu feedback. Verificamos a reserva novamente e o site que foi feito, não foi o nosso, o mesmo não possui café incluso e tarifa não reembolsável. Indicamos em sua próxima hospedagem efetuar a reserva diretamente nos nossos canais. Atenciosamente, Emylli Ferraz Coord. de Recepção Mercure Vila Olimpia

Mariana D. F. Business - 10/12/2019 Confirmed reviews ALL
« Great experience. »

Great experience, the hotel infrastructure is good and all the employees are well trained and willing to help.

Our hotel has responded to the review
Our hotel has responded to the review

Sra. Mariana de F., Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Emylli Ferraz Coordenadora de Recepção Mercure Vila Olimpia

Anonymous Families - 03/12/2019 Confirmed reviews ALL
« Analise »

Boa

Our hotel has responded to the review
Our hotel has responded to the review

Agradecemos muito por ter dedicado seu tempo em registrar a avaliação da sua experiência em nosso hotel. Compartilharemos com nossa Equipe. Esperamos recebê-lo em breve! Emylli Ferraz Governanta Mercure Vila Olimpia

Anna Couples - 03/12/2019 Confirmed reviews ALL
« Good service, modern and clean room »

Everything was clean, the bed was comfortable. It was a pleasant experience.

Our hotel has responded to the review
Our hotel has responded to the review

Sra Anna, Agradecemos muito por ter dedicado seu tempo em registrar a avaliação da sua experiência em nosso hotel. Compartilharemos com nossa Equipe. Esperamos recebê-la em breve! Emylli Ferraz Coord. de Recepção Mercure Vila Olimpia

Friends getaway - 01/12/2019 TripAdvisor review
« Highly recommended »

Central location not far from shopping centers and some attractions. Nice room, very friendly and helpful staff, very good breakfast. However, still no bill received because of local computer problems.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Emylli Ferraz Coord de Recepção Mercure SP Vila Olimpia

Marcelo M. Couples - 30/11/2019 Confirmed reviews ALL
« outrageous front desk asssist »

The couple guys at front desk didn't know how to react after an error from the concierge that make the reserve for me. When I saw someone need help in english, I instantly helped the new arrivals, person at front desk didn't go so well as explained how to use some words in English, so after that moment, seeing me with my wife he set us in 2 beds not in a king-size bed. Wich in that case I reserved, and I show him the reserve. And he said to me that was no room available to me with king size. I tried in vain explain the situation. Tried to call to Concierge was not available at that time of the night was almost midnight. At peak I was furious I had no other way so I call the cops. Than was a room with a king size available, like magic. At midnight, at the same floor. It was unacceptable. Its disgusting. You don't need to lie. I was helping a new arrivals who doesn't speaks English. YOU MUST TRAIN YOURS EMPLYERS TO NOT LIE AND DEAL WITH PRESSURE OF EXHAUSTED ARRIVALS. I have no plans to host in you chain any time after that.

Night I. S. P. Couples - 29/11/2019 Confirmed reviews ALL
« Worth the stay »

Good service, but need to do some maintenance!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Governanta Mercure Vila Olimpia

Julio N. Business - 26/11/2019 Confirmed reviews ALL
« Excellent stay »

Hotel is improving each time I go

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Julio, Agradecemos muito por ter dedicado seu tempo em registrar a avaliação da sua experiência em nosso hotel. Compartilharemos com nossa Equipe. Esperamos recebê-lo em breve! Emylli Ferraz Governanta Mercure Vila Olimpia

Anna F. Families - 25/11/2019 Confirmed reviews ALL
« Excellent, highly recommended. »

Every aspect of our stay in the hotel was perfect. The facilities, the excellent breakfast and most of all the staff were of the highest quality.

Our hotel has responded to the review
Our hotel has responded to the review

Anna F., We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Emylli Ferraz Governanta Mercure Vila Olimpia

Carolina Families - 12/11/2019 Confirmed reviews ALL
« Boa »

Positiva

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Carolina! Agradecemos seus comentários sobre sua hospedagem conosco e em nos dar a oportunidade de melhorar cada vez mais. Pedimos desculpas pela demora nos atendimentos e esperamos melhor serví-la num futuro próximo. Cordialmente, Ludmilla Leonor Panzette Coordenadora de Recepção Mercure Vila Olimpia

Ana R. Friends - 12/11/2019 Confirmed reviews ALL
« Just one night »

It was Ok since I’ve stayed just one night.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Ana R.! Obrigada pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua hospedagem e esperamos vê-la novamente em breve. Cordialmente, Ludmilla Leonor Panzette Coordenadora de Recepção Mercure Vila Olimpia

Peter Business - 06/11/2019 Confirmed reviews ALL
« Very warm welcome with great staff »

Despite the limited english the team in the hotel were extremely professional and helpful The food was very good The room was a good size but the cleanliness of the bathroom in particular could have been a little better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ludmilla Leonor Panzette Coordenadora de Recepção Mercure Vila Olimpia

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