Mercure São Paulo Vila Olímpia Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 10,655 reviews

ALLSAFE approved hotel

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Mercure Sao Paulo Vila Olimpia Hotel
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+ 21 Services

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym.

  • Multiple event rooms for your corporate meetings

  • No charge for children aged 18 and under accompanied by their parents

  • 11-minute drive to Sao Paulo Congonhas Airport

  • 17-minute drive to Imigrantes Highway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure São Paulo Vila Olímpia Hotel

Rua Santa Justina, 210
Vila Olimpia
SAO PAULO - SP
04545041 são paulo
brazil

Fax: (+55)11/30896228

Check-in from 12h00

Check out up to 12h00

  • ESTAÇÃO FARIA LIMA:  4 - Amarela

  • ESTAÇÃO VILA OLIMPIA:  Estação Chacara Campo Belo - Lilas

  • By plane

    AEROPORTO INT. DE GUARULHOS At 32km / 19.89 miles

  • By plane

    CONGONHAS AIRPORT At 9km / 5.59 miles

  • By plane

    GUARULHOS AIPORT At 35km / 21.75 miles

  • By plane

    SAO PAULO CONGONHAS At 7km / 4.35 miles

GPS:-23.594672, -46.674637

Companies

  • AMBEV CIA BRAS. DE BEBIDAS 1.8 km / 1.12 mi
  • AMIB 0.4 km / 0.25 mi
  • BANCO SANTANDER 1.9 km / 1.18 mi
  • BRASKEM 5.4 km / 3.36 mi
  • DISTRIB. SANTA CRUZ 1.9 km / 1.18 mi
  • DROGA RAIA 2.0 km / 1.24 mi
  • ERNST & YOUNG 1.7 km / 1.06 mi
  • FIA 1.3 km / 0.81 mi
  • GVT 1.0 km / 0.62 mi
  • KLABIN 2.0 km / 1.24 mi
  • LUXOTTICA 0.6 km / 0.37 mi
  • PIRELLI 0.8 km / 0.5 mi
  • RAIZEN 1.2 km / 0.75 mi
  • REDE D'OR 0.6 km / 0.37 mi
  • RENAULT 1.3 km / 0.81 mi
  • SANTANDER 1.0 km / 1.0 mi
  • SEGURADORA AON 1.8 km / 1.12 mi
  • UNILEVER 1.2 km / 0.75 mi
  • UNILEVER DO BRASIL 2.0 km / 1.24 mi
  • VOTORANTIM 1.8 km / 1.12 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA FORCHETTA

The casual nature of La Forchetta's architecture offers a more welcoming environment. The house is still furnished with outdoor tables and a vegetable garden that is used by the kitchen. The à la carte option serves Italian cuisine with a Brazilian touch.

Your meetings and events

The Mercure São Paulo Vila Olimpia hotel has a spacious, climate controlled, 2648-sq. ft. space to host your event. All rooms feature cutting-edge technology, have been fully renovated and are bathed in natural light. Free exclusive WIFI (50 MB).Whether for training sessions, team meetings or cocktails, our 6 rooms measure between 108 and 1528 sq. ft., accommodate up to 190 people and can be adapted as necessary. Exclusive space in the foyer reserved for coffee breaks and entertainment.An expert team is at your service to fulfill all your needs. Restaurant specializing in Italian cuisine and excellent service for coffee breaks, cocktails, lunches and "à la carte" dinners for events. On-site parking.

Room descriptions and layouts

meeting rooms

From 1 to 190 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Soundproof

  • Flipchart

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Video equipment

  • Airconditioned meeting room

  • High speed transmission line

  • Slide projector

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All our rooms are comfortable and feature laminate flooring, a desk, 32" LCD TV, safe and hair dryer. We offer four apartment categories and our exclusive Privilege room features special facilities.

Our guest reviews for
Mercure São Paulo Vila Olímpia Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,655 reviews

TripAdvisor Rating 4.0/5

1,126 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good stay

Customer review rating 4.5/5

Rene Couples - 30/11/2021 Confirmed reviews ALL

good location, safe, clean, comfortable

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederico Ferreira General Manager Mercure SP Vila Olimpia

Good stay except for the check-in

Customer review rating 4.0/5

Julio N. Business - 30/11/2021 Confirmed reviews ALL

I always stay at this hotel and was surprised that even after checking in online and requesting a high floor room , I was sent to the first floor by Mr Rafael Rodrigues who told me that there was no online check-in and refused at all to call the hotel manager to solve the issue. The next day I was treated very kindly by the manager who relocated me!

Prezado Sr. Julio, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Gostaríamos de informar que no momento do check in, de fato, não haviam apartamentos disponíveis em andares altos. No dia seguinte, com a saída de outros clientes, foi possível fazermos a sua transferência e atender sua preferência. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Good average, with minor failures

Customer review rating 4.0/5

Fernando A. M. Families - 30/11/2021 Confirmed reviews ALL

Breakfast was...a little disappointing, considering the price. Swimming pool: long and nice! We had no room service, even putting the sign on the door.

Dear Mr. M., We appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always important for us to receive a feedback from our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to receive you on your next visit to São Paulo. Sincerely, Frederico Ferreira General Manager Mercure SP Vila Olimpia

Great service.

Customer review rating 4.0/5

Esteban Business - 26/11/2021 Confirmed reviews ALL

I chose Mercure Vila Olimpia because of its 25mt pool, and it was great to keep my swimming training in a business trip. I had some request prior to my arrival that were properly handled. Check in could be faster though. Even after an online check in, I had to sign like 6+ times in three different documents.

Prezado Sr. Esteban, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. Gostaríamos de informar que a categoria de apartamentos Privilege, possui máquina de café Nespresso, entre outras comodidades. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Good stay

Customer review rating 5.0/5

Denise Families - 03/11/2021 Confirmed reviews ALL

Great hotel! The employees were very nice and professional. The room very clean. Excellent breakfast.

Prezada Sra. Denise, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Poor maintenance

Customer review rating 3.0/5

Maria M. Families - 19/10/2021 Confirmed reviews ALL

My faucet was spraying water in all direction, but down to the sink. The door to the staircase was looked on the grounf floor, staff members were unable to unlock it with their cards, so guests were unable to use the stairs. Hotel was fully booked and guests were waiting in line for 15, 20 minutes to get into the elevator. If a fire emergency happend at the building, things would get really ugly. One really good thing: breakfast!

Prezada Sra. Maria Fernanda, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Seus apontamentos já foram direcionados ao nosso setor de manutenção para que verifique o problema com a torneira. Com relação à escadaria, nenhuma das portas fica trancada e esta do piso térreo é liberada pelo lado de dentro, portanto, em caso de incêndio, todas as pessoas conseguem acesso ao lobby e saída do prédio. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de a acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Well located

Customer review rating 4.5/5

Anonymous Business - 18/10/2021 Confirmed reviews ALL

It was a nice experience.

Prezada Sra. Izabela, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Well located

Customer review rating 4.5/5

Anonymous Couples - 18/10/2021 Confirmed reviews ALL

The hotel is located in a nice neighbourhood of São Paulo, at walking distance from Vila Nova Conceição, with its beautiful surroundings and good restaurants. The hotel is reasonably comfortable, the room is clean, and the breakfast buffet offers a selection of breads, cakes, and savoury dishes.

Prezado Sr. José Rodolfo, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

satisfatorio

Customer review rating 4.0/5

Alexandre A. D. Business - 13/10/2021 Confirmed reviews ALL

dentro do esperado

Prezado Sr. Alexandre, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Good stay, great location

Customer review rating 4.5/5

Christiane Friends - 05/10/2021 Confirmed reviews ALL

Mercure São Paulo Vila Olímpia is a very good deal: great location, great hotel infrastructure.

Prezada Sra. Christiane, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Excellent service!

Customer review rating 5.0/5

Julio N. Business - 28/09/2021 Confirmed reviews ALL

I’ve been at this unit for several times and it is always unremarkable

Prezado Sr. Julio, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Nice stay overall, some issues that should be fixed

Customer review rating 3.5/5

Felipe B. Families - 27/09/2021 Confirmed reviews ALL

I liked a lot The room structure, cleaning, majority of the services (reception, swimming pool, car parking, security), friendliness of employees overall, swimming pool, restaurant and food I didn’t like 1) The room key mechanism. I can certainly say it doesn’t work half way f the time meaning it doesn’t open the door approximately and we had to get downstairs to change the card. It is really painful and way below the hotel standards. 2) Sauna: this is something I really enjoy doing but the wet one was broken and took days to get fixed. In the end I couldn’t really use it more than once. Furthermore employees should know it generally takes at least 30 min to be really hot and enjoyable, but not only 10 min like they believed all the time. So the dynamics to offer the service needs to be revisited. 3) The noise from the room next to us: for something like 5 days of our stay we had a really noisy family next door, although we complained a couple of times the problem was only resolved when they left. This could probably be fixed by allocating them (or us) with some distance between rooms, or even making more clear the hotel rules & regulations people need to abide to, or even charging fines from these types of guests, etc All in all I would stay in the hotel again, but only if these issues were fixed (I hope next time I call to make a reservation - within around 4 months) the attendee immediately recognizes these issues and can assure me that they were already fixed. Thank you, kind regards

Prezado Sr. Felipe, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. Iremos verificar detalhadamente os itens apontados e tomar as medidas necessárias. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

The bathroom got flooded

Customer review rating 0.5/5

Anderson M. Couples - 05/09/2021 Confirmed reviews ALL

Terrible experience, took so long at reception to get a room, but the worse part was the bathroom of my suite got flooded when I took a shower. I had to change the suite, such bad situation.

Prezado Sr. Anderson, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Já solicitamos ao nosso setor de Manutenção que verifique qual o problema com o box. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Not Satisfied

Customer review rating 1.0/5

Anonymous Business - 24/08/2021 Confirmed reviews ALL

I missed my flight and got back to the hotel to spend the final night and I was denied because my cards could not work. i pleaded to sort out in the morning but I was denied access. left painfully at 2am. i was not happy at all especially having stayed there for 4/5 days

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Vila Olimpia Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please, note that all guests must provide a credit card for guarantee. We hope to receive you in a future opportunity. Sincerely, Frederico Ferreira General Manager Mercure SP Vila Olimpia

Dentro do esperado

Customer review rating 4.0/5

Eduardo Business - 26/07/2021 Confirmed reviews ALL

Nada de especial, estada dentro do esperado.

Prezado Sr. Eduardo, Agradecemos os seus comentários no seguimento da sua estada no Mercure São Paulo Vila Olimpia Hotel. Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Vila Olimpia

Highly recommended

TripAdvisor rating 4.0/5

pecod2019 Friends getaway - 01/12/2019 TripAdvisor review

Central location not far from shopping centers and some attractions. Nice room, very friendly and helpful staff, very good breakfast. However, still no bill received because of local computer problems.

We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Emylli Ferraz Coord de Recepção Mercure SP Vila Olimpia

Good business hotel

TripAdvisor rating 4.0/5

Chris P Business - 25/09/2019 TripAdvisor review

This hotel is located in a nice neighbourhood with lots of great restaurants. The hotel itself is a little old but they must have painted my room recently. There was no door latch on my room. I guess it was removed to paint the door. My room was on the 24th floor and have a great view of the city especially at night. Reception was friendly and service in their restaurant was excellent. Breakfast was okay and the waiter although he spoke little English we go along very well. He was helpful when I asked for a cheese omelet. He selected cheese from the buffet and gave it to the chef in the kitchen. That was nice. Overall a good business hotel.

Dear Christopher Peitchinis, We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Emylli Ferraz Governanta Mercure Vila Olimpia

Nice Stay

TripAdvisor rating 4.0/5

paulanejaim15 Business - 24/07/2019 TripAdvisor review

Excellent service. The room is good, but I didn't like the bathroom very much (toilet seat lid didn't stand up and water temperature changes suddenly during shower). Restaurants, bars and markets close to the hotel. Berrini area close to the neighborhood. Gym and breakfast OK

Dear Paula, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emylli Ferraz Governanta Mercure Vila Olimpia

Great hotel and location.

TripAdvisor rating 5.0/5

Robie_1974 Family - 12/12/2018 TripAdvisor review

The location is perfect, the rooms have great space, and the breakfast is amazing. The staff are very gentle, the gym is quite complete with treadmills, transports and bicycles. The swimming pool is also fantastic.

Hi Robie_1974. Thank you for your great feedback. We are pleasure to receive you. We are looking forward to seeing you again. Wayner - deputy manager

A nice weekend, almost ruined by the reception.

TripAdvisor rating 3.0/5

jorgebarrosneto Family - 08/08/2018 TripAdvisor review

The hotel deserves compliments for all services, quality of bed, pillows, bath and bedroom, location and price. Just don´t waste your time to make antecipated check-in like I did: they will make you sign all papers again, they will check your credit card, ask for ID, etc, etc. And it is useless to argue with the reception employees about it, as they will not listen to you and come with the excuse that

Dear Mr. Jorgebarrosneto. Thank you for your review. We would like to clarify that even with check in on line the identification at the hotel reception, through document is mandatory so there is no problem in the stay. Thank you very much. Wayner - Deputy Manager

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