ibis Irun 1 star
Customer review rating (ALL Rating) 4.4/5 986 reviews
Avda De Letxumborro 77, HSS0660
BILBAO At 95km / 59 miles
SAN SEBASTIAN At 4km / 2 miles
01 At 4km / 2 miles
02 At 0km / 0 miles
HENDAYA At 5km / 3 miles
IRUN At 2km / 1 miles
- FICOBA 1 km / 0 mi
- S.SEBASTIAN KURSAL 15 km / 9 mi
Check-in from - Check out up to
- Car park
- Wheelchair accessible hotel
- Air conditioning
- Meeting rooms
Grilled fish and meat any number of ways.
Your meetings and events
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Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay
Our guest reviews
Our guest reviews
100% genuine reviews from our guestsFind out more
Very bad experience
TripAdvisor rating 1.0/5
MarcD1758 TripAdvisor review
We stayed two nights. First night: ok. We left our room at 10:00 and saw the cleaning lady opening our window (ground floor, right at the parking lot). When we came back at 17:30 our window was still wide open… Our belongings right in sight and ready to be taken away… (laptops). Luckily nothing was stolen, but the room was full of flies and with outside temperatures of + 34•C, extremely hot. When we complained at the reception we got as answer: ‘oh sorry, they must have forgotten to close, but there’s nothing we can do…’ and they turned away… So we had a terrible second night in a hot room which the AC couldn’t get down before the morning,… Very bad experience! At least they could have offered us another room, but no, not even a cold drink…
Room was okay but not very clean.
Customer review rating 3.5/5
Doro Business - Confirmed reviews ALL
Room was very nice. Sadly it seemed as if a cat was staying there prior - it smelled of cat‘s urine in the bathroom which wasn’t very pleasant. Staff was friendly but at times annoyed and stressed. Breakfast was very good. Restaurant was okay but staff there could be a bit more customer oriented. Food was okay but I wouldn’t recommend eating there if you mustn’t. Bud and train stations are pretty close by which was nice. No welcome drinks even though I am staying at Ibis all the time and usually get complementary welcome drink.
Dirty and hot but with very kind enployees
Customer review rating 1.0/5
Valentins Couples - Confirmed reviews ALL
Once I entered the room, there was a humid not pleacent smell. The shower is dirty with yellow stains … The shampoo and soap bottle was totally empty (lack of attention to details). The mattress is very thin. Also, I know the A/C is not that common in some Europe cities but you could offer it to the clients that can not stand hot environments. Could not sleep. I must say, very kind employees. Thank you for all the attention in the front desk. Thank you for the masks. Best.
Dear VALENTINA B., Thank you for taking the time to tell us about your experience at the ibis Irun. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Redha Sardi Hotel Director
.Great friendly hotel.
Customer review rating 5.0/5
Donna Couples - Confirmed reviews ALL
We stayed overnight on our long journey from southern Spain to the UK. What a pleasant hotel. Staff were so obliging and friendly, rooms spotless and comfortable, pet friendly and even the small bar/ cafe/ restaurant was very reasonably priced. Would definately recommend .
Dear DONNA MARIE P., First of all, thank you for taking some of your time to comment on your stay with us. We are glad to know that your stay was pleasant. Hoping to see you again soon, Ibis Irun hotel team :)
Customer review rating 4.5/5
Martin Couples - Confirmed reviews ALL
Expectations were met.
Dear MARTIN A., First of all, thank you for taking part of your time to comment on your stay with us. We are glad to know that your stay, in general, was pleasant. About the on line check in, as far as i know, it's only on basque country compulsory to do it again. As here there is not the same "police" than the rest of spain, the sistem is not linked to them and by law we have to do the check in with another system. Hoping to see you again soon, Ibis Irun hotel team :)
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