ibis Newcastle Hotel 3.5 stars

Customer review rating (ALL Rating) 4.2/5 5,612 reviews

ALLSAFE approved hotel

ibis Newcastle
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+ 18 Services

Hotel extras

  • ALLSAFE Certified.

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Newcastle

700 Hunter Street
2300 newcastle
australia

Fax: (+61)2/49253377

Check-in from 14h00

Check out up to 11h00

  • By plane

    NEWCASTLE AIRPORT At 21.7km / 13.48 miles

  • By car

    F3 FREEWAY At 10km / 6.21 miles

  • By car

    M3 MOTORWAY At 10km / 6.21 miles

  • By car

    PACIFIC HIGHWAY At 0.1km / 0.06 miles

  • By train

    CIVIC At 0.5km / 0.31 miles

  • By train

    NEWCASTLE At 1km / 0.62 miles

  • By train

    WICKHAM At 0.1km / 0.06 miles

GPS:-32.9264, 151.763216

Companies

  • BHP BILLITON 15.0 km / 9.32 mi
  • NIB AUSTRALIA 0.5 km / 0.31 mi
  • PRICE WATERHOUSE COOPER 0.5 km / 0.31 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Hummingbirds Non contractual photo

Bistro & Bar offering 24-hour food and beverage options. Easy menu available with variety of meal options to suit a range of preferences. Currently serving al a carte breakfast and Dinner, also a 24hour Grab N Go menu available.

Our accommodation(s)

Available in a variety of configurations, guest rooms at ibis Newcastle are perfect for both business and leisure travellers. Smart design, complete with the very comfortable ibis Sweet Bed. Guest rooms at this convenient Newcastle hotel provide a peacef ul space to retire to at the end of a long day. Each room features the essentials, plus a flat-screen TV, wired and wireless Internet access, in-room air-conditioning, tea and coffee making facilities and a modern ensuite.

Our guest reviews for
ibis Newcastle

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,612 reviews

TripAdvisor Rating 3.5/5

855 reviews

Other guests

Customer review rating 3.0/5

Tracey C. Solo - 14/01/2022 Confirmed reviews ALL

Other guests from Link 2 Home made my stay uncomfortable

Great Hotel

Customer review rating 5.0/5

Ross Solo - 07/01/2022 Confirmed reviews ALL

Once again, very comfortable, stay, easy check in, cleanliness etc.

Dear Ross, Thank you for the great review of our hotel and continuing to choose to stay with us on your visits to Newcastle. We look forward to welcoming you again soon in the near future Kind Regards Hannah M Assistant Manager

Clean

Customer review rating 2.5/5

Rebecca Couples - 05/01/2022 Confirmed reviews ALL

The room was very clean and the reception staff were lovely. The room itself was absolutely tiny. The bathroom reminded me of one on a boat or in a caravan. Soooo small and didn’t feel secure at all. Felt like I was going to fall through the floor? Very bad value for money. Way to expensive for what you get.

Dear Rebecca, Thanks so much for your feedback, while its great to hear you found the room clean and our staff were welcoming and provided a great service to you, I am sorry to hear the room size did not meet your expectations. We are an economy hotel and the rooms in our Ibis brand are usually very compact. Again thankyou for taking the time to provide feedback Kind Regards Hannah M Assistant Manager

Well located and a pleasant stay.

Customer review rating 4.0/5

Anonymous Families - 04/01/2022 Confirmed reviews ALL

I have stayed at this hotel previously, about 10 years ago.. Because of the good service and reasonable pricing last time, I booked for NYE as treat for my sister visiting from Melbourne. The staff member Cameron on our arrival was welcoming and extremely professional. Also the staff member Anna working on 1/01/22 was also extremely professional and helpful. They both made our stay enjoyable! The only negative was the bathroom, it was like being is a spaceship, not the best experience.

Dear Marianne, Thank you for the great review of our hotel! I'm glad you had a great stay for your New years and will pass on your positives feedback to Staff Cameron and Anna. We appreciate your feedback and hope to welcome you back again in the future Sincerely, Hannah M Assistant Manager

Well located & excellent service

Customer review rating 5.0/5

Barbara D. Business - 03/01/2022 Confirmed reviews ALL

Ibis is well located to buses, trams, and shopping centres supplying me with all I required. Nice to walk along the river in the early morning and then go and have a buffet breakfast! My husband was working but I was able to enjoy all amenities. Rooms clean and quite roomy. The "pod" bathroom was a bit strange and quite a step up and, if we had stayed after I had had my knees done I would not have been able to cope with the high step but as my knees have fully healed it was alright. Staff were friendly and helpful also assisting me printing out some documents which we needed for our Visit - Thank you. Chef was very helpful and lovely meals. Good Covid rules were in place.

Dear Barbara, Thank you for such a lovely review and the support. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves in our exceptional service. Its great to hear you enjoyed how central we are to everything and that you got to enjoy our fantastic Buffet. We look forward to welcoming you back in the future to enjoy our Hotel and services again Kind Regards, Hannah M Assistant Manager

Expensive

Customer review rating 3.0/5

Dorothy Friends - 03/01/2022 Confirmed reviews ALL

We had a pleasant one-night stay with you. We had previously booked through a 3rd party for 2 nights, but changed to 1 night due to Covid preventing us from visiting some friends. I made the 2nd booking directly with the hotel. In fact, the 2nd booking cost about as much as the 1st. Too expensive when compared with say the Roundhouse.

Dear Alberto, Thank you for taking the time to review the Hotel and we are glad you over all enjoyed your stay. Our Rates are competitive for the location being so central and easy access to all the best Newcastle has to offer We hope to welcome you back soon Kind Regards Hannah M Assistant Manager

Friendly staff nice and clean

Customer review rating 4.0/5

Andrew Solo - 01/01/2022 Confirmed reviews ALL

Nice stay no issues

Dear Andrew, Thank you for the great review of our hotel! I see that you have stayed with us more than once, we are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards Hannah M Assistant Manager

Very good staff

Customer review rating 4.5/5

Peter Business - 01/01/2022 Confirmed reviews ALL

Two nights, during COVID-19. Staff were very good especially at check in. A fire alarm during the night was professionally handled. I ate in hotel both nights to reduce infection risk and enjoyed both meals. Would happily return.

Dear Peter, Thank you for the great review of our hotel. I can see the staff member who checked you in was Anna, I'll be sure to pass on the great feedback to her. Its great to hear you enjoyed the restaurant during your stay and I apologize for the Fire Alarm but I'm glad to hear it was handled professionally. Again thank you for the review and we hope to see you again very soon. Sincerely, Hannah M Assistant Manager

Good location, very comfortable, courteous and efficient

Customer review rating 4.5/5

Alison Families - 30/12/2021 Confirmed reviews ALL

Easy check-in and parking, comfortable rooms (did miss having a shower-cap), and a wide-ranging buffet breakfast. Good advice on where to find a nearby restaurant for dinner.

Dear Alison, Thank you for the great review of our hotel! Our staff do know the best local restaurants and I'm glad it helped on your stay. We look forward to welcoming you again in the near future. Kind Regards Hannah M Assistant Manager

Quiet stay

Customer review rating 4.0/5

Mohab M. Business - 30/12/2021 Confirmed reviews ALL

I have enjoyed the quietness in the room, the hot water shower, Kim from reception is an absolutely fantastic lady with best social skills ever and Rebecca the chef is also a great asset to your business. Becca she remembered my coffee order the second time I was visiting your Ibis for the second week in a row. What I didn’t like a very slim receptionist who looks very tense, anxious and not in the mood for greeting her customers in her Ibis motel. She could have had a bad day!! Not sure.

Great location, clean and good facilities.

Customer review rating 4.0/5

Mark Solo - 29/12/2021 Confirmed reviews ALL

Excellent room and location, parking and meals available at reasonable prices, although I didn't use the dining facilities. Have used the dining facilities before in previous stays and the food is always good. On the down side, would have liked to open the window a bit more for fresh air - seemed to be stuck. The price per night was also a bit expensive, considering there didn't seem to be too many people staying there.

Dear Mark, Thank you for taking time to make a great review of our hotel! We appreciate your feedback and hope to see you again next time you visit Newcastle. Sincerely, Hannah M Assistant Manager

Comfortable Stay

Customer review rating 5.0/5

Anonymous Families - 28/12/2021 Confirmed reviews ALL

Thank you for making the stay easy and comfortable.

not as good as last time

Customer review rating 2.5/5

Craig Solo - 26/12/2021 Confirmed reviews ALL

The place needs refurbishment. The fire alarm going off at 3-AM did not help, especially as it coudl barely be heard on the fourth level (where I was located). I only just detected the alarm, and feel very relieved that it was not an actual fire. The lack of a properly functioning fire alarm on the upper levels is a matter of utmost urgency to be fixed.

0/10

Customer review rating 0.5/5

Maryjane W. Couples - 25/12/2021 Confirmed reviews ALL

Booked for one night and was not unsatisfied with my stay. Room was small but was expected however I was dissappointed when I woke up to a cockroach crawling on my pillow in which resulted in me taking all bed sheets off and discovered yellow stains on my bed. I could not sleep after that because I was disgusted by what I had seen. Upon checking in, I walked into thr bathroom and saw hair inside the shower doors... I was not happy at all. I would not recommend this place to anyone at all. Also, Ive requested a refund.

Good stay

Customer review rating 4.5/5

Brad Business - 25/12/2021 Confirmed reviews ALL

Great

Dear Brad Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kim Stredder General Manager

Excellent stay

Customer review rating 4.5/5

Max Solo - 20/12/2021 Confirmed reviews ALL

I stayed a second night in Newcastle after some long standing plans changed at the last minute. Booking on the app took less than 60 seconds. On arrival the lovely lady on reception couldn't do enough to help as I was a little flustered and running late for a zoom meeting. After the meeting it was getting late, but the restaurant was still open so I had a very tasty meal. The beds are super comfortable and it's SO good to see the buffet breakfasts back! Overall I had had a very good experience

Dear Max, Thank you so much for your great feedback in regards to your recent stay with us. Its a pleasure to read what we had on offer and that the team looked after you. Thank you again, stay safe and we do hope to welcome you back soon. Take care and kind regards Kim Stredder General Manager
Customer review rating 1.0/5

Melissa B. Business - 19/12/2021 Confirmed reviews ALL

Terrible Old outdated below average for the price should be deemed budget and $49 a night dreadful

Dear Melissa, Thank you for taking the time to tell us about your experience at the ibis Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that we usually service the rooms 6 days a week, however, at the time you stayed and with the start of the outbreak in Newcastle, we made the decision to stop servicing the rooms to keep guests and staff safe. information was printed on reception in the elevator and also a letter put in the rooms for guests to just let us know if they need anything. I am really sorry if this was missed for your room. Sanitizer is available at the entrance of the hotel, reception and in the restaurant, thank you for your feedback in regards to the elevator, I will follow up with the team to see if this is something we can offer in the lifts as well. Please always feel free to address any concerns during your stay directly with the team, so we have the opportunity to rectify your concerns and make your stay as comfortable as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We wish you all the best and hope you have a safe start into the new year . Kind regards Kim Stredder General Manager

Well Located and Goos Stay

Customer review rating 4.5/5

Pb Business - 19/12/2021 Confirmed reviews ALL

Clean - efficient service - great restaurant

Dear Peter We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Stredder General Manager

Great location

TripAdvisor rating 4.0/5

kelsbells2021 12/04/2021 TripAdvisor review

Location was great. Room was small but clean and comfortable. Staff were polite. Chef didn’t turn up so no breakfast 😞 No warning given so delayed departure for breakfast for no reason. Talking to other people staying indicated chef often turns up late or not at all.

Dear Kellsbells2021, thank you so much for your review of your recent stay with us,. It is good to hear you enjoyed our location and the team looked after you. I am so sorry to hear, however, that you were impacted by my chef being late for work on Easter Monday. Please trust, this is the first time this happened as my team is extremely reliable. We managed to have breakfast up and running within the hour again, I am sorry if you did not get the chance to enjoy breakfast at all that day. We do hope this did not impact your stay too much and hope to welcome you back again in the future. All the best and kindest regards Kim S General Manager

A friendly and convenient hotel

TripAdvisor rating 5.0/5

Lorraine S Business - 15/03/2021 TripAdvisor review

My husband and I stayed at this hotel, only one night, last week. The hotel was spotless throughout. Bedding was most comfortable. The staff throughout the hotel including the breakfast cook were most friendly, possibly the friendliest overall found in any Accor hotel. Well done!

Dear Lorraine S, Thank you so much for your kind words in regards to your recent stay with us. Its a pleasure to hear you enjoyed your time with us and the team looked after you. I have an incredible team that just thrives by welcoming guests to the hotel, I am glad you go to enjoy your time with us. We wish you all the best and look forward to welcoming you back in the future All the best, Kim S General Manager

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