ibis Newcastle Hotel 3.5 stars

The team at Ibis Newcastle is friendly, welcoming and helpful. It is a pleasure to stay in this hotel.

Friendly staff great service

Staying with friends for a weekend in Newcastle, the Ibis offered us all we wanted in its usual style.

The staff was superb.

2nd time staying at the Ibis Newcastle, found the place to be a bit untidy, housekeeping was not up to standard, dust on furnishings and the bathroom fan. Staff could have been a bit more friendlier

Good - no issues

It was really hard to find your phone number on the web site. When I arrived there was no-one at the counter, but someone in the café right next to check in counter. She made no attempt to get the check in person who was in another office nearby.

Not at all helped by the 1.00am Evacuate Now alarm and exodus on to the street. Struggled to get back to sleep after that and wife and I ended up checking out at 5.30am. The check in person was very helpful and you'd get a much higher rating were it not for that unfortunate event. Room very reminiscent of a cruise ship cabin.

I arrived fairly late at night. My card didn’t work on the car park boom gate or the room. Apparently the room battery was going flat but did work for the reception key

checked in, slept, woke up and left.

Friendly staff, amenities' in the rooms could be better, Iron would not iron as the plate of the iron was burnt, no folder in the room advising of local places to eat, given there is no dining for dinner in the hotel that would be good to see, I went wondering around the street looking for places. I am in Corporate Hospitality myself and would have this information in the room. No biscuits with the coffee?

Location was great. Room was small but clean and comfortable. Staff were polite. Chef didn’t turn up so no breakfast 😞 No warning given so delayed departure for breakfast for no reason. Talking to other people staying indicated chef often turns up late or not at all.

My husband and I stayed at this hotel, only one night, last week. The hotel was spotless throughout. Bedding was most comfortable. The staff throughout the hotel including the breakfast cook were most friendly, possibly the friendliest overall found in any Accor hotel. Well done!

First impressions were a bit of a disappointment. However, with a realistic outlook, we would definitely stay here again. While the location is not in the glitzy part of town, it is only a block from Honeysuckle and far cheaper than other properties with a Honeysuckle address. The room was fairly basic, but had everything we needed. The fridge was small but kept things cold and was blessedly free from minibar clutter. The onsite security parking was excellent value compared to onstreet parking which is all metered. Our room faced the street but was still very quiet. 4 pillows on the bed instead of three would have been nice ... but we could have asked for an extra one. The mattress was the most comfortable of any hotel I have stayed in over many years of travel. Staff were friendly and helpful.

the entry had rubbish which was left for a 24hr period, the cleanliness in garden area was also filthy to the point we had to request a staff member clean the rubbish so we could eat breakfast without having rubbish by our side, restricted dinning for breakfast due to covid and a private booking which was disappointing.