Novotel Suites Paris Montreuil Vincennes Hotel 4 stars

Customer review rating 4.2/5 4,173 reviews

Novotel Suites Paris Montreuil Vincennes
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+ 20 Services

Hotel extras

  • Spacious suites that can be used as meeting areas!

  • Private underground car park and pleasant terrace

  • Gourmet dining area with fresh, cooked dishes

  • Fully equipped fitness center with free Amma massage session every Thursday evening

  • Close to the center of Paris - easy access via Metro line 9, tram T3 or bus.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Ironing room
  • Boutique GourmandePaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Suites Paris Montreuil Vincennes

22 Avenue du professeur lemierre
75020
paris
france

Tel: +33149938888

Fax: (+33)1/49938899

Contact email

Check-in from 14h00

Check out up to 12h00

  • RATP :  351 PORTE DE MONTREUIL

  • MAIRIE MONTREUIL :  9 PORTE MONTREUIL

  • ST GERMAIN - MARNE LA VALLEE :  RER A NATION

  • TRAMWAY :  T3B PORTE DE MONTREUIL

  • By plane

    PARIS ORLY At 18km / 11.19 miles

  • By plane

    ROISSY CDG At 22km / 13.67 miles

  • By car

    A3 - PARIS BAGNOLET At 1km / 0.62 miles

  • By car

    A4 - PARIS BERCY At 5km / 3.11 miles

  • By train

    PARIS GARE D'AUSTERLIZ At 5km / 3.11 miles

  • By train

    PARIS GARE DE LYON At 5km / 3.11 miles

GPS :48.855823, 2.414956

Companies

  • AIR FRANCE 0.3 km / 0.19 mi
  • BNP 0.3 km / 0.19 mi
  • CNAM 0.0 km / 0.0 mi
  • POLE EMPLOI 0.4 km / 0.25 mi
  • UBISOFT 0.4 km / 0.25 mi
Companies

Your meetings and events

OKLM

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Our accommodations

Superior Suite with 1 double bed, 1 single sofa bed and 1 pull-out bed

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Suite with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft

Superior Suite with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Suites

Our restaurants and bars

COMPTOIR GOURMAND

Type of cuisine: Regional

In the mood for a snack or a gourmet bite? The Novotel Suites Boutique offers everything you need to satisfy your hunger with a wide range of cooked dishes, salads and desserts to enjoy in your Suite at any time of day or night

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Paris Montreuil Vincennes

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,173 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,424 reviews

Friendly and convenient to subway

Customer review rating 4.2/5

Jim S. Couples - 21/03/2020 Confirmed reviews ALL

Your staff was quite helpful, letting us have a `vase' for some flowers we had and helping whenever they could. Room was quite comfortable, with a refrigerator, microwave and expresso machine. Grocery and bakery a little more than block away so we could easily get food for breakfast.

Comfortable

Customer review rating 4.2/5

Anonymous Solo - 18/02/2020 Confirmed reviews ALL

I really enjoyed my stay, but there are two points which I believe you should take into account. First, the bathroom in my room was smelly all the time. I imagine that this is due to a leak somewhere behind the wall. Since the smell was so bad, I would strongly suggest to take a look at this problem which may also be present in other rooms as well. Second, and more importantly, please do something to reduce the plastic waste produced at the hotel. It was very annoying to me that almost all the coffee cups where made of disposable materials. I seriously hope that you offer reusable cups, also in the rooms. And please make an effort recycling at most as you can.

Dear CARLOS PATRICIO R., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Montreuil Vincennes. It is always a pleasure to receive positive feedback. Please be assured that we took into account your constructive comments. Please next time don't hesitate to call us and we will look into these matter or even change the room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien EYNAUD Front Desk Manager

Need to Make Serious Changes & Nasty Check-Out Surprise Fees

Customer review rating 4.2/5

Andrew N. Couples - 17/02/2020 Confirmed reviews ALL

This was a very disappointing stay. While the Hotel is okay, and the room is nice, there were quite a few areas that went terribly wrong. For starters on Sunday afternoon the hot water broke, and they couldn't get a repairman in until Monday morning. This has happened before on other trips I've taken to Europe, but not at a "4-Star" hotel. Pretty much every day I had to venture down to the check-in staff because something wasn't working properly or something was forgotten. For four of the six days I stayed here, the cleaning staff took care of the towels we used, but then didn't replace them. They also kindly replaced the waste bin, but they left the full trash bag on the desk, for three days. One of the towels we got had permanent stains on it. The hairdryer in the room only worked for about 2 minutes, with periodic stops every 20 seconds, because it would overheat and couldn't be used until it cooled down. The hand soap in the bathroom where the toilet is located ran out the first day, and was never replaced. That smaller bathroom also featured an unpleasant smell that would suggest the cleaning staff never went in there, or did their job. But by far in a way the most unpleasant surprise was at check-out. When I began our stay the check-in staff told me breakfast was available and that it was at no cost. Since breakfast consisted of a coffee machine, orange juice, a few types or cheese and some croissants, it was a nice quick offering before leaving to explore Paris. At check-out the staff I returned the room card to, asked me if I enjoyed my visit to Paris, and my stay at the Novotel Suites. Since a lot of the issues with the room were minor annoyances I didn't feel the need to bring them up, and said our stay in Paris was nice and the hotel was okay. He then asked me if I enjoyed the breakfast at the Hotel. Being, polite, I said it was nice and that the espresso machine was quite good. He then asked me how many days we grabbed breakfast, which I replied 3 days, including that day we were checking out. He then handed me a bill for €120 saying that breakfast was €15 per person, per day. There were NO SIGNS near the breakfast that indicated a cost, no staff mentioned a cost, and there was a selection of items you could buy next to the "free" breakfast. Not only was I extremely displeased with this surprise at check-out. What irritates me the most, is that he then charged me €30 more than the he should have (15*6=90 not 120) and he saw me not eat anything before leaving for the airport. That was single handedly the most low-down dirty trick I have ever had the displeasure of experiencing. It would be one thing if he asked us how many days we had breakfast, but the way he phrased it, as a question of satisfaction is what angered me the most. He over charged me, and ended my Paris vacation on quite a sour note. I never want to stay at any Novotel product ever again. Your management, staff and customer service is completely unacceptable, and the room experience was barely on par with a 2-star hotel or a motel.

Mostly a good stay

Customer review rating 4.2/5

J H. Business - 03/02/2020 Confirmed reviews ALL

I have stayed here at least 3 times before this and the hotel is always clean and friendly. It is usually it is nice and quiet but this time I was continually woken up by other guests banging about and having loud conversations outside my room in the small hours. Not the hotels fault by any means but annoying none the less as it meant 3 nights of interrupted sleep. I will remember to ask for a room at the end of the corridor next time!

Dear JESSICA H., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Montreuil Vincennes. I will share your comments with our team. I do apologize about the inconvenience you have experienced during your stay. Please next time don't hesitate to inform us about it so we can find an alternative. Your comments are important as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Julien EYNAUD Front Desk Manager

good stay and well located

Customer review rating 4.2/5

A. B. Z. Couples - 02/02/2020 Confirmed reviews ALL

very good nice breakfast

Dear BAYETO A., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Montreuil Vincennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien EYNAUD Chef Réception

Tres confortable

Customer review rating 4.2/5

Perrine R. Business - 24/01/2020 Confirmed reviews ALL

.

Madame D., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Suites Paris Montreuil Vincennes. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Anne TARDY Adjointe de Direction

EXCELLENT SERVICE, PËRSONNEL ADORABLE

Customer review rating 4.2/5

S. P. Business - 19/01/2020 Confirmed reviews ALL

RAS

Monsieur S., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour au Novotel Suites Paris Montreuil Vincennes et ne manquerons de le transmettre à l'équipe. Nous espérons vous accueillir à nouveau très bientôt. Cordialement, Julien EYNAUD Chef Réception

Not what shown in pics

Customer review rating 4.2/5

Sushil A. K. Couples - 11/01/2020 Confirmed reviews ALL

We were very disappointed, wrong information provided, very unhinged and smelly rooms. Not cleaned at all. Receptions staff was very rude, no even try to make guest comfortable in any situation. We traveled from New Zealand to Paris and booked for 5 night but due to unfriendly staff and uncomfortable smelly, unhinged rooms we left just in 2 days and shifted in New booked Best Western Premium hotel in central Paris. Totally intolerable. No refund or compensation from the hotel staff. Never ever recommend this.

Check-in problems, comfortable stay

Customer review rating 4.2/5

Cherie Families - 06/01/2020 Confirmed reviews ALL

We booked our rooms directly through the hotel website but encountered check-in problems. The front desk staff informed us that one room was only booked for a night, although our booking confirmation showed us booking 2 rooms for 3 nights. When this was sorted out, we were given the cards to our rooms. However, when we went into one of the rooms, the room wasn't obviously cleaned - bed and sheets were all over, coffee cups not disposed, etc. This was almost 11pm. We went back to front desk and was told that their system showed the room as CLEAN, which obviously wasn't. We were given a new room afterwards. We also had some problems with billing though this got resolved upon checking out. We had a comfortable stay overall, however, the hotel will need to look into their IT systems to ensure a pleasant check-in experience for its guests. Just to highlight that I am a Silver card member but was NOT given any welcome drink upon check-in.

Madam O., Thank you for your feedback regarding your stay at the Novotel Suites Paris Montreuil Vincennes! I am sorry that you have to experience the inconvenience upon check in. We will definitely look into it. I am glad that you still enjoyed your time in Paris and hope to see you again very soon. Sincerely, Julien EYNAUD Front Desk Manager

Not in city center but is easy to reach metro 1&9

TripAdvisor rating 3.5/5

TigerChuang Family - 04/01/2020 TripAdvisor review

We were unfortunately to visit Paris during the strike of public transportation. Luckily, this hotel is not far from Porte De Vincennes station for reaching Line 1, which keeps running all the time. It is good value with plenty of space in the room. We also have a Nespresso machine and capsules to make excellent coffee and chocolate.

Good place but some personnel are rude especially French natives

Customer review rating 4.2/5

Ameen Families - 29/12/2019 Confirmed reviews ALL

The place was good and clean. The people were nice except one lady at the front desk. She was rude. The metro station was very far from the hotel. The price was a bit high for this hotel. I think 50-60 euro/night is fair for this hotel

Dear Ameen E., Thank you for taking the time to tell us about your experience at the Novotel Suites Paris Montreuil Vincennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Julien EYNAUD Front Desk Manager

Paris WinterHoliday

Customer review rating 4.2/5

Nasri S. Families - 22/12/2019 Confirmed reviews ALL

Our stay at the hotel was good. The staff very good especially on the night shift. The afternoon and evening shift just ok but not so friendly like any others Accor Hotels. Room is great comfy bed and was we expected. Our trip is great except the lack of transportation around Paris due of the strike and we had to use Uber all the for this trip.

Mr. MD S. , Thank you for the review of your stay at the Novotel Paris Montreuil Vincennes ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julien EYNAUD Front Desk Manager

Good hotel at a reasonable price

TripAdvisor rating 3.5/5

Alice S Solo travel - 21/12/2019 TripAdvisor review

Short walk from metro station, Shopping center with large grocery store so you can stock up on groceries since the room has a microwave, kettle and mini fridge. The layout of the hotel room is very comfortable. Staff was hit or miss - some were VERY helpful and knowledgeable, others less so.

Room that smell cigarettes

Customer review rating 4.2/5

Ronaldo Families - 17/12/2019 Confirmed reviews ALL

Reception desk have a very unpollite girl that complain when I asked to fix the keys that was desmagnetized twice in two days. She answered that I have to keep the key cards always from any cellphone and cards and that paper fold avoid the issue, not that smart employee. Room smell cigarettes everyday. It seems someone smoke on other rooms and smoke invades our room every morning and night. Sink was leaking waters from below. There is no glasses, fork, spoon and knife available.

Dear RONALDO SOUZA F., Thank you for taking the time to tell us about your experience at the Novotel Suites Paris Montreuil Vincennes. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that the "not so smart" employee is not wrong when she says that the keys are sensitive and can get demagnetized easily. Know also that the whole hotel is non smoking, which means that we would have been happy to change your room if you had told us about the smell. We are looking forward to welcoming you again at Novotel Suites. Sincerely, Julien EYNAUD Front Desk Manager

Poor reception staff and bad area

Customer review rating 4.2/5

Keith Families - 16/12/2019 Confirmed reviews ALL

On check in the receptionist was extremely rude and did not care. I asked for an upgrade as a Gold paid member, she considered for 5 seconds without looking up and said NO. I was not told that there was no restaurant and as we were starving from a big trip and it was pouring rain, we went to bed hungry. The Hotel is undergoing renovations and I should have been told about it when I booked. The price did not reflect the renovations and poor location. POOR unhelpful staff. I am considering not using my $400 membership again and not renewing as I was extremely embarrassed in front of my family.

Dear KEITH C., Thank you for taking the time to tell us about your experience at the Novotel Suites Paris Montreuil Vincennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julien EYNAUD Front Desk Manager

Was excellent but be careful, customers service is decreasing.

TripAdvisor rating 3.5/5

anonymousX6661HE Business - 16/12/2019 TripAdvisor review

I used to stay in this location one time a month since 2 years. An excellent hotel but since 2 months there some lttle problems happening, I still recommend this location but I'll see the evolution of this hotel.

Good and Nice

Customer review rating 4.2/5

Tomer A. Families - 28/11/2019 Confirmed reviews ALL

I think this is very good hotel and nice to stay there, brakfest very good . cons: need to improve the house keeping since we were 3 person , and few times the they replaced our towels for cleaning but took 3 and relplace to 2 , happend twice . we need to talk with lobby to fix it. another issue there were driling for an hours around noon it was distbaring ( due to balcony building) - need to comminate to me before staying that custruction working ...

Dear TOMER A., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Montreuil Vincennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience ! Sincerely, Julien EYNAUD Front Desk Manager

I feel myself not a silver status holder

Customer review rating 4.2/5

Regular C. Families - 05/11/2019 Confirmed reviews ALL

it's 1st time in my experience when I felt non welcomed in Novotels. Reception person said that he allegedly doesn't see my payment made by bonus-points. It had required a lot of discussions. Also some deposit was requested. Welcome drink was not offered as well.

Dear DMITRY B., Thank you for taking the time to tell us about your experience at the Novotel Suites Paris Montreuil Vincennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every c.; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anne TARDY Room Division Manager

Good services for a good price

Customer review rating 4.2/5

Lucian Families - 04/11/2019 Confirmed reviews ALL

Big room with all you need for a beautiful vacation. A only bad thing was, that the temperature in the room wasn't adjustable. In my opinion it was a little bit cold in the room, about 20-21 gr. C.

Dear LUCIAN C., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Montreuil Vincennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne TARDY Deputy Manager
Customer review rating 4.2/5

Laurence Families - 28/10/2019 Confirmed reviews ALL

Confort

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