ibis Monterrey Aeropuerto Hotel 3 stars

Customer review rating 4.1/5 3,487 reviews

ibis Monterrey Aeropuerto
See on a map
+ 16 Services

Hotel extras

  • Free shuttle service.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioning
  • MARIANO ESCOBEDO
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 6 meeting room(s)
  • Self service business centre
Information message

Hotel location

ibis Monterrey Aeropuerto

BLVD. INTERAMERICAN 105 AL 109
PARQUE INDUSTRIAL FINSA
66600
apodaca
mexico

Tel: +5281 8196 4040

Fax: (+52)81 8196 4041

Check-in from 15h00

Check out up to 13h00

  • By plane

    MARIANO ESCOBEDO At 2km / 1.24 miles - Shuttle free

GPS :25.787391, -100.13772

Companies

  • AMEROCK 2.5 km / 1.55 mi
  • DUPONT 0.5 km / 0.31 mi
  • GE SUPLY 0.5 km / 0.31 mi
  • MABE 0.5 km / 0.31 mi
  • OSRAM 0.5 km / 0.31 mi
  • PARKER ZENITH 0.5 km / 0.31 mi
  • SHERWIN WILLIAMS 0.5 km / 0.31 mi
  • TAKATA EQ AUTOMOT 0.5 km / 0.31 mi
  • WHIRPOOL 2.5 km / 1.55 mi
  • YORK INTERNATIONAL 0.5 km / 0.31 mi
Companies

Your meetings and events

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Meeting room

  • Day light

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

A double bed, WiFi, flat-screen LED TV and bathroom with shower.

Accessible room
  • Max. number of persons: 2
  • Views: Garden side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Two double beds, WiFi, flat-screen LED TV and bathroom with shower.

  • Max. number of persons: 4
  • Views: Airport view, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

IBIS KITCHEN PASTA & GRILL

Type of cuisine: International

Our cozy ibis Kitchen Pasta & Grill restaurant serves international specialties, pasta and grilled meats that are sure to delight anyone's taste buds. Garnishes and sauces can be combined according to preference. Enjoy!

Lunch

00:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Monterrey Aeropuerto

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,487 reviews

tripadvisor

TripAdvisor Rating 3.0/5

418 reviews

Great customer service

Customer review rating 4.1/5

Ernesto R. Solo - 26/04/2020 Confirmed reviews ALL

Staff is good and food was great

Good stay

Customer review rating 4.1/5

Hector T. M. Solo - 18/03/2020 Confirmed reviews ALL

Exelent

Dear hector t., We very much appreciate your comments regarding your stay at the ibis Monterrey Aeropuerto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com

Training Days

Customer review rating 4.1/5

Aragon L. Business - 12/03/2020 Confirmed reviews ALL

Nice hotel, good room.

Dear Hector Aragon L., We very much appreciate your comments regarding your stay at the ibis Monterrey Aeropuerto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com

Good Stay

Customer review rating 4.1/5

Victor A. Solo - 03/03/2020 Confirmed reviews ALL

Great experience, but i would preffer normal soap in the shower

Dear Victor Acxel A. Urbina, We very much appreciate your comments regarding your stay at the ibis Monterrey Aeropuerto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com

Estancia agradabe

Customer review rating 4.1/5

Anonymous Business - 02/03/2020 Confirmed reviews ALL

excelente

Estimado/a Armando Eduardo B., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Monterrey Aeropuerto. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com

Good Service

Customer review rating 4.1/5

Ben Business - 22/02/2020 Confirmed reviews ALL

All was ok, reception and leaving. No issues with room.

Dear Ben Josue O., We very much appreciate your comments regarding your stay at the ibis Monterrey Aeropuerto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com

Well located

Customer review rating 4.1/5

Ismael M. Business - 22/02/2020 Confirmed reviews ALL

Well located, friendly staff but hotel rooms looked outdated and old, the bed was terrible

Dear Ismael M. Gutierrez, Thank you for taking the time to tell us about your experience at the ibis Monterrey Aeropuerto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com

Nice Hotel

Customer review rating 4.1/5

Paul Families - 21/02/2020 Confirmed reviews ALL

The Ibis Hotel is in a good location. The staff is very courteous and helpful. The room was nice but on the small side. Some things missing: no ironing board, no hand towels, and no shampoo. These were only minor announces though.

Dear Paul B., Thank you for taking the time to tell us about your experience at the ibis Monterrey Aeropuerto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com

well located

Customer review rating 4.1/5

Rene L. Couples - 20/02/2020 Confirmed reviews ALL

It is a hotel just to spend the night ... based on that ... it is well located and stay, apart provides car protection services

Dear Rene Fernando l. Garza, We very much appreciate your comments regarding your stay at the ibis Monterrey Aeropuerto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com

Nice staff but poor communication

Customer review rating 4.1/5

Caitlin Solo - 10/02/2020 Confirmed reviews ALL

I wrote 3 emails trying to arrange airport shuttle, never received a response. I never was picked up at the airport, another company gave me a ride, even though I had called twice.

Dear Caitlin M., Thank you for taking the time to tell us about your experience at the ibis Monterrey Aeropuerto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com
Customer review rating 4.1/5

Jose C. Business - 31/01/2020 Confirmed reviews ALL

Regular

It was ok except that there was no hot water in the shower.

Customer review rating 4.1/5

Hector M. Solo - 24/01/2020 Confirmed reviews ALL

No hot water in the shower! Everything else ok.

Not Handicap accessible

Customer review rating 4.1/5

Nicasio Couples - 06/01/2020 Confirmed reviews ALL

Well first off I had to pay a taxi to take us to the hotel due to flight delay and shuttle stopped running. The we get to hotel room I asked for a shower chair to bath. I was told they would bring me one. Well it never came so I called in the morning to ask for a shower chair and was told they do not provide them. Hmm so you have handicap accessible rooms but no shower bench or chair. No Bueno! Then the person who checked us in did not tell us anything about the room and how the energy and power worked so I couldn't get the heater to work, so we slept in the cold the whole night. Ugh the frustration. So by this time I was frustrated that instead of booking an extra 9 days I went elsewhere.

Dear Nicasio C., Thank you for taking the time to tell us about your experience at the ibis Monterrey Aeropuerto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com

They have everything we needed

Customer review rating 4.1/5

Jose M. Families - 06/01/2020 Confirmed reviews ALL

Room was ready and clean. Staff at our arrival was friendly and helpful.

Dear Jose Francisco M. Rodriguez, We very much appreciate your comments regarding your stay at the ibis Monterrey Aeropuerto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com

poor

Customer review rating 4.1/5

Eemc Business - 06/01/2020 Confirmed reviews ALL

rooms and hallways smelled like cigarrete

Dear Egda M., Thank you for taking the time to tell us about your experience at the ibis Monterrey Aeropuerto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com

If your wheelchair bound not recommended

TripAdvisor rating 3.0/5

Sightseer38565430653 Couples - 03/01/2020 TripAdvisor review

This place was not very handicap accessible. Asked for a shower chair to bath they told me they would bring me one the day of check-in and well the next day I was told they do not provide one. 2 lies that is a no no.. That is why I only stayed one night instead of the 9 days.

Very comfortable

Customer review rating 4.1/5

Oscar C. Couples - 02/01/2020 Confirmed reviews ALL

We feel confident that they take us to the airport on time

Dear Oscar C., We very much appreciate your comments regarding your stay at the ibis Monterrey Aeropuerto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com

Excelent service!

Customer review rating 4.1/5

Victor A. Couples - 23/12/2019 Confirmed reviews ALL

Excelent hotel, location, crew and amenities included with the reservation

Dear Victor Acxel A. Urbina, We very much appreciate your comments regarding your stay at the ibis Monterrey Aeropuerto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com

Disappointed

Customer review rating 4.1/5

Yoya Families - 16/12/2019 Confirmed reviews ALL

Had booked room weeks ahead got to hotel around 5 pm and rooms were not ready double booked my rooms and when they had the room "Ready" had bugs inside the rooms and counters

Dear Gloria A., Thank you for taking the time to tell us about your experience at the ibis Monterrey Aeropuerto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com

an okay experience

Customer review rating 4.1/5

Celia E. Solo - 07/12/2019 Confirmed reviews ALL

just okay. Front desk ladies were fantastic, but I found the bathroom of my room a bit worn out. Counter was stained with a white mark and toilette look also stained inside. I didn't like it. Also, when going back home, I was waiting in the lobby at 5:48am killing time for the 6:00am shuttle run and at 6:15am found out the driver in charge day left heading to the airport without even stepping inside to see if there was someone to go to airport. I was upset and when I asked ladies at front desk, they were surprised too and needed to call the guy to come back for me. Vehicle smelled like smoking. I don't think I will come back.

Estimado/a Celia E., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Monterrey Aeropuerto. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Ricardo Pacheco Gerente General *Recuerde que puede obtener mejores tarifas y beneficios en ibis.com
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby