ibis Buenos Aires Congreso Hotel 3 stars

I had a delay in my flight and I had to stayed more time In my room And they support me. Breakfast good. Price affordable.

I like the location and the price but the service and quality is below standard

Ibis Buenos Aires, was good. Location is very good, close to downtown. The room was nice, however the mattress could be better. Breakfast was good, had many options. The worst thing in the hotel was Wi-Fi, was too slowly and didn´t work inside the room, I need to go down to lobby for use.

Everything is all right, good location, good breakfast, standard Ibis standard. But ignored my two emails asking for an airport pick up, and refused a late check out even on a weekday. Not every receptionist speak English.

All facilities of the hotel are very old and poorly maintained.

All the facilities of the hotel are very old and not well maintained. The bathroom of our room was horrible. I don't even want to sit on the toilet. Staff are not well-trained and not helpful at all. I don't feel being welcomed by the hotel.

Helpfull and friendly staff

Ibis Congreso doesn’t meet Ibis standards. Booked a room with view on Plaza of Congreso and was given different room. When back down to the reception front desk denied my booking and later told me they do not have rooms available. Had to wait long before being assigned one. This is a bad faith. In addition during my 4 days stay regularly room was not done all day till late afternoon and had to come every day to make the request every time. When I asked why? Manager said “I don’t know” but I have to make the request at reception. Unbelievable that most of staff not able to communicate in English. Only one lift functioning so guests have to wait long. Cleaning staff have no clue of environment friendly so hanging linen changed every day. Ibis international may need to consider investigating thoroughly for its own reputation.

Good hotel with excellent position

Ibis hotel at Congreso Buenos Aires is an excellent place to stay when visiting the city. Position is strategic, walking distance from all main important places. Service in hotel is excellent and price reasonable

It was not so well as it was in the past. The corridors and room looks poor maintained, worn out. The last day one elevator was out of order, so getting to the lobby for checking out took a long time, very inconvenient. The worst happened during check-in. In Argentina by law, if the passenger lives abroad and uses a foreign credit card is excepted of paying a 20 % tax. I proved so, however the attendant required a paper stamped at police board for that. As I used the electronic migration gate, there is no stamp ! So I was forced to pay that 20 % that goes to nobody knows. Very upsetting and unfair. They should stop asking that ridiculous paper.

Convinient, helpful and friendly staff

Facing a park with nice view, convenient to convenient shop and restaurant. Helpful staff to reserve taxi and advise on supplies

Good experience, but had some particulars that bothered me. First of all, is that sometimes was necessary to go to hotel main lobby because the wifi was not working properly on the room. Also, about the cleanliness of the room, that was found on bathroom sink and on the floor, hair that not belong to me or my wife.

Organised late check out and airport transfer