Novotel Porto Alegre Tres Figueiras Hotel 4 stars

Customer review rating 4.2/5 7,407 reviews

ALLSAFE approved hotel

Novotel Porto Alegre Tres Figueiras
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+ 21 Services

Hotel extras

  • Comprehensive facilities for corporate and social events for up to 450 people.

  • 24-hour room service, bar and restaurant open from 7am to 11pm.

  • 24-hour fitness center, outdoor swimming pool and sauna open from 7am to 10pm.

  • Comprehensive facilities for weddings, graduations and social events.

  • Prime location, near Avenida Carlos Gomes. Easy access to the airport and city center.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Kids' Club for children aged 0 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Kids' Club for children aged 0 to 12 years
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Porto Alegre Tres Figueiras

Avenida soledade 575
TRES FIGUEIRAS
Novotel
90470340 porto alegre
brazil

Tel: +555133279292

Check-in from 12h00

Check out up to 12h00

  • RODOVIARIA DE PORTO ALEGRE :  Ônibus 432 Parada Lajeado

  • By plane

    AEROP. SALGADO FILHO At 6km / 3.73 miles

  • By car

    BR 116 At 6km / 3.73 miles

  • By train

    RODOVIÁRIA PORTO ALEGRE At 8km / 4.97 miles

GPS :-30.032346, -51.178305

Companies

  • CASV EAU 0.1 km / 0.06 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

10 

meeting rooms

From 1 to 450 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Audio and video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
Room

Our restaurants and bars

RESTAURANTE 365

Type of cuisine: International

The Novotel Três Figueiras hotel features a restaurant specializing in international cuisine, pizzas with unique flavors, craft beers and a whole lot more. On Fridays, you can enjoy traditional feijoada against a backdrop of live music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 365

Non contractual photo

The comfortable and relaxed 365 bar is the perfect place for guests looking for a quick refreshment or to enjoy drinks, beers and delicious Brazilian snacks at happy hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Porto Alegre Tres Figueiras

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,407 reviews

tripadvisor

TripAdvisor Rating 4.0/5

864 reviews

Problem with the room

Customer review rating 3.0/5

Renato Families - 03/03/2021 Confirmed reviews ALL

I needed to switch rooms after the first night in the hotel because it had a leak in the ar conditioner, in the second room the cable tv wasn't working (the personel needed to switch it too), and the bedding in general are smaller than mattresses... PS: I go to this hotel often and in my opinion it is in need of modernization

Good afternoon Mr. Renato, Thank you very much for sharing your experience with us. We always aim to provide the best experience for our guests, we apologize for our services that do not meet your expectations. We will certainly work on your return to correct such points of attention. Thank you very much for the clarifications and the opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager

Good location dont order food outside lunch

Customer review rating 2.5/5

Carlos Couples - 27/02/2021 Confirmed reviews ALL

Good location, clean. The main problem was ordering the special of day and the beef was stinky like tuna fish stinky. So if you need food order a delivery

Good afternoon Mr. Carlos, Thank you very much for sharing your experience with us. We always aim to provide the best experience for our guests, we apologize for our services that do not meet your expectations. We will certainly work on your return to correct such points of attention. Thank you very much for the clarifications and the opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager

Could be way better

Customer review rating 2.5/5

Diego V. S. Couples - 22/02/2021 Confirmed reviews ALL

Dirty alley carpets, hotel needs renovation. Oddly decorated. Poor breakfast.

Good evening Mr. Diego, First of all, I would like to thank you for telling us about your experience at Novotel Porto Alegre Três Figueiras. We are very sorry that we did not live up to your expectations, please let me offer my sincerest apologies. I inform you that this type of situation is not part of the service standards of the Novotel chain, so we have already taken the necessary steps so that this type of fact does not occur again in our unit. Thanks again for your comments and we hope to have you with us on your next trip to Porto Alegre. Sincerely, Rosmeri Melchior General Manager Novotel Porto Alegre Três Figueiras
Customer review rating 4.5/5

Fernando S. M. M. Families - 14/02/2021 Confirmed reviews ALL

Hotel excelente

Prezado Sr. Fernando, Agradecemos por avaliar os nossos serviços. Ficamos muito felizes que tenha apreciado sua hospedagem conosco. Atenciosamente, Rosmeri Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras

Fair

Customer review rating 4.0/5

Lucio Families - 04/01/2021 Confirmed reviews ALL

Staff was amazing, but installations need more care

Dear Mr. Lucio, Thanks for trust our services. We were very happy that you enjoyed your stay with us. Regards, Rosmeri Melchior General Manager Novotel Porto Alegre Três Figueiras

Everything was not at standard

Customer review rating 2.5/5

Mauro Business - 24/11/2020 Confirmed reviews ALL

Better don't' send a questionnaire if any standards are comply

Dear Mauro, Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Tres Figueiras. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosmari Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras
Customer review rating 3.5/5

Anonymous Business - 10/11/2020 Confirmed reviews ALL

The hotel needs to be refurnished.

Dear Mr. Yvan, Thank you very much for sharing your experience with us. We always aim to provide the best experience for our guests, we apologize for our services not meeting your expectations. We will certainly work on your return to correct such points of attention. Thank you very much for the clarifications and the opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager

Good Stay

Customer review rating 4.0/5

Vitor L. Business - 05/11/2020 Confirmed reviews ALL

Novotel Standards , with good food service. Room service very restricted due to COVID

Dear Vitor, Thanks for trust our services. We were very happy that you enjoyed your stay with us. Regards, Rosmeri Melchior General Manager Novotel Porto Alegre Três Figueiras

Good stay but no refill

Customer review rating 4.0/5

Anonymous Business - 29/10/2020 Confirmed reviews ALL

Hi Team, In general I had a good stay at Novotel Porto Alegre. The issue is that they were not refilling the bedroom items, due the COVID19 situation and this turned the experience a little bit frustrating. Also the parking lot is a litlle bit away of the hotel entrance, which took some time to do it. Besides that, everything went smooth and good.

Dear Mrs. Aline, Thank you very much for sharing your experience with us. We always aim to provide the best experience for our guests, we apologize for our services not meeting your expectations. We will certainly work on your return to correct such points of attention. Thank you very much for the clarifications and the opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager

Good Stay

Customer review rating 4.0/5

Luis Business - 22/10/2020 Confirmed reviews ALL

I was very nice

Boa tarde, Agradecemos por avaliar os nossos serviços. Ficamos muito felizes que tenha apreciado sua hospedagem conosco. Atenciosamente, Rosmeri Melchior Gerente Geral / General Manager Novotel Porto Alegre Três Figueiras h3…

Poor Overall Maintenance

TripAdvisor rating 2.0/5

115fabiano Business - 14/12/2019 TripAdvisor review

Breakfast buffet is okay. Room comfort is below average (noise, blinders, bathroom). Maintenance is very poor (as an example, there was no cold water in the morning during my last stay and hot water was extremely hot, thus preventing from taking a shower). Front desk with just one person to handle both room calls (asking for explanation on the cold water issue) and check-out.

Dear Mr. Fabiano, First of all I would like to thank you for telling us about your experience at Novotel Porto Alegre Três Figueiras. We are very sorry that we did not live up to your expectations, please let me make my most sincere apologies. Please be advised that this type of situation is not part of the Novotel network service standards, and we have already taken steps to ensure that this type of event does not happen again in our unit. Thanks again for your comments and we look forward to having you with us on your next trip to Porto Alegre. Sincerely, Rosmeri Melchior

My hosting at the Novotel, Três Figueiras, Porto Alegre, Brazil

TripAdvisor rating 5.0/5

333wilsone Business - 23/07/2019 TripAdvisor review

I had a great experience at Novotel because the hotel is very well located in the center of Porto Alegre, the hotel facilities, including the apartment, are very clean and the service of the staff is exemplary!

Good afternoon! Thank you so much for sharing your experience with us. At Novotel Três Figueiras we always aim to provide the best experience for our guests. It is gratifying to receive your recognition. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. We look forward to another visit soon! Sincerely, Rosmeri Melchior

Excelente attendance

TripAdvisor rating 5.0/5

Q3192KFmichaelb Business - 27/03/2019 TripAdvisor review

Very nice reception. Ver somatic people. Nice restaurant and room service. Very nice room, clean, silence and space. Very nice location with nice restaurants. Very save area. Very nice attendance by the check-out and very efficient.

Good afternoon! Thank you very much for sharing your experience with us. At Novotel Três Figueiras we always aim to provide the best experience for our guests. It is gratifying to receive your recognition. Your satisfaction is the best reward for our employees who work daily to provide you with an impeccable service. We look forward to a new visit soon! Sincerely, Rosmeri Melchior

Good Place!!!

TripAdvisor rating 5.0/5

d0uglasleite Business - 13/08/2018 TripAdvisor review

The Novotel Porto Alegre Tres Figueiras it's an amazing place! I enjoy the location, rooms quality, food quality. Im my opinion is one of most options that I visited from Accor Hotels. Almost 100% of my visits to Porto Alegre, I stayed in that Hotel.

Dear Mr. Douglas, Thanks for trust our services. We were very happy that you enjoyed your stay with us. Regards, Novotel Três Figueiras Team.

Does not worth the price

TripAdvisor rating 2.0/5

gazzoni2017 Business - 19/06/2017 TripAdvisor review

They did not make up my room, even though I complained at the reception; air conditioning not working; almost impossible to access the internet, narrow band; water flowing to the floor of the bathroom. Surely you can get more for your money, very expensive for the service. Really below the standards of other properties of the Novotel chain.

Dear Mr. "gazzoni2017" Thank you for taking the time to tell us about your experience at the Novotel Três Figueiras. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosmeri Melchior General Manager

Has been my first option when in Porto Alegre for quite some time

TripAdvisor rating 4.0/5

cmayr Couples - 20/11/2016 TripAdvisor review

I do like this hotel. It has been my first choice for some time. As I always drive into the city I find my way to the hotel quite simple something that is not the case in most major Brazilian cities. Second I know exactly what I will find once I get there - the quality linked to Novotel.

Dear user cmayr, Thanks for your comments and for sharing your opinion with another travellers. Its a pleasure receiving excellent comments as you mentioned in TripAdvisor! The Novotel quality is linked in every hotel form AccorHotels brands. Thanks for your feedback and I hope see you soon in our city, specially in Novotel Porto Alegre Três Figueiras. Best regards, Fernando Kanbara General Manager

bday party

TripAdvisor rating 5.0/5

timmyhos Family - 26/10/2016 TripAdvisor review

it was a good clean hotel, standard for Novotel. Location was good in a good neighbourhood, a bit isolated from resturants, shopping was close, rooms and resturant in hotel were nice staff were friendly good value for money booking on accor webpage

Dear user timmyhos, Thanks for your feedback and valious information about the hotel and staff services. I will share your comments with my team to know about your impression. I hope see you again in our city and specially in our hotel. Warm regards, Fernando Kanbara General Manager Novotel Porto Alegre Três Figueiras

Not so good

TripAdvisor rating 2.0/5

Tchelo9 Business - 04/06/2016 TripAdvisor review

Many itens in the room that should be fixed and poor service, as curtains (with roles) and bathroom exhausted system. They tried to charge a higher value concern itens that I didn't consume what cause lots to check it out.

Dear Mr Tchelo9, Thanks for your information and feedbacks about Novotel Porto Alegre Três Figueiras. We had already communicate maintenance and had already solved these problems in this room. As mencionated by you, we gonna review with frontdesk team these procedures. We really sorry about this complain and in your next stay everything will be done. best regards, Fernando Kanbara Gerente Geral

Nice hotel, strange service...

TripAdvisor rating 4.0/5

LucaCoelho Family - 20/01/2016 TripAdvisor review

This is a very nice hotel and it was the second time I stayed at it. The room is ample and capable of comfortably accommodating two adults and two small children (6 and 3 y.o. on a sofa bed). The rooms are clean, modern and the bathroom facilities are good. The strange thing was that, even after having prepaid my stay on Accor's own reservation website, I was informed at the reception that I almost lost my reservation because it was not guaranteed! How can a prepaid room need an extra guarantee? Beats me. So, if you book a prepaid room, make sure you tick whatever is needed to make sure you room is guaranteed until you arrive.

Dear Mr LucaCoelho, Thanks for your feedback e information about Novotel Porto Alegre Três Figueiras. The hotel has all structures to well being of families, charging R$ 0,00 for children until 16 years old. We will check the reservations procedures for situations like that, do not happens again. I Hope this fact do not compromise your confidence in Novotel hotels and we wait see you again in our city, and specially in Novotel Porto Alegre Três Figueiras. Best regards, Fernando Kanbara General Manager Novotel Porto Três Figueiras

Great hotel

TripAdvisor rating 4.0/5

Igortrevas Couples - 06/08/2015 TripAdvisor review

The hotel is verry good, i just stay for one night but i have the oportunitie to have a diner and it was verry nice. I just have one complain regarding the toels into the hotel, they are not good, looks like cheaper hotels.

Dear user IgorTrevas, I appreciate your valuable feedback on the services and structure of the Novotel Porto Alegre Três Figueiras. Recently we implemented new services for breakfast, especially with a cook to prepare omelets and tapioca in our show kitchen, from Monday to Friday. We've also included the new menu, implemented from June 2015. We are delighted that you have enjoyed your meal and that was according to your expectation. About the towels, we have already placed the purchase and making substitutions gradually, with our team of laundry and housekeeping. We hope to see you soon in our city and especially in our hotel. Best regards, Fernando Kanbara General Manager Novotel Porto Alegre Três Figueiras

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