Hotel - ibis Sao Carlos
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Sao Carlos Hotel

4.0/5 774 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • One dog weighing up to 22 lbs (15 kg) is allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ELETROLUX1 km / 0 mi VOLKSWAGEN9 km / 5 mi
ROYAL CANIN20 km / 12 mi

Congress centre

USP1 km / 0 mi

Your meetings and events

ibis Sao Carlos Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CONDE DO PINHAL 46 m2 0 m 42 24 0 18 0
JACK KILBY 46 m2 0 m 42 24 0 18 0
    • Screen
    • Flipchart
    • Meeting room
    • Airconditioned meeting room
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 112 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 4,791 reviews

Our guest reviews for
ibis Sao Carlos

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 774 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
A.l. Business - 07/02/2020 Confirmed reviews ALL
« Overal stay was fair »

Property was dated. Room always smelled and I had to leave the windows open. The bathroom shower was hard to get in and out of and it had black mold throughout. At best i would rate this property 2.5 stars.

Beatriz Families - 25/01/2020 Confirmed reviews ALL
« good stay »

good

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Beatriz, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Essa avaliação será compartilhada com nossa equipe para que sirva como um incentivo na continuidade da qualidade do nosso serviço. Mais uma vez somos gratos. Esperamos revê-la em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

Anonymous Business - 17/01/2020 Confirmed reviews ALL
« Cleaning should be priority »

In general it was ok, however, cleaning is not the top priority on São Carlos unit. This time, the things used to clean my room was left on it, showing that is missing attention and responsibility.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Eduardo, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Essa avaliação será compartilhada com nossa equipe para que sirva como um incentivo na continuidade da qualidade do nosso serviço. Mais uma vez somos gratos. Esperamos revê-lo em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

Marluce B. Families - 27/12/2019 Confirmed reviews ALL
« great! »

I like the site where the hotel is,very accessible and in a pleasant environment It is my favorite hotel when I visit my family

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Marluce, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Esperamos revê-la em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

Marcos C. Business - 23/12/2019 Confirmed reviews ALL
« Practical but not so cheap »

These days doesn't make sense in place charging a rate like Ibis São Carlos to not have some amenities in the room like a better TV (bigger, with better image quality, connections available, etc.), fridge at least with some water (I needed to go down to get water in the night). "Do not disturb badge" is in a so bad shape that should be gone for long time ago. The bed I believe should be better, too simple... Ibis São Carlos is just surviving by being in front of the mall and some other facilities like to park easily without valet and for free, not even the coffee is included for regular costumers...

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Marcos, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Esperamos revê-lo em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

Anonymous Business - 29/11/2019 Confirmed reviews ALL
« Hotel is great, I just wished to have stayed on another floor that not the ground level »

Hotel is great, I just wished to have stayed on another floor that not the ground level

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Arthur, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Essa avaliação será compartilhada com nossa equipe para que sirva como um incentivo na continuidade da qualidade do nosso serviço. Mais uma vez somos gratos. Esperamos revê-lo em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

Nataly S. Families - 19/11/2019 Confirmed reviews ALL
« Pretty good »

We had a good time the room was a good size and comfortable, this could be a extremely satisfied rate but the low rate was because of the staff, We never got treated so bad in a hotel before, we walk in and the front desk lady says: “What?” I’m still chocked super unfriendly and my poor baby girl kept waving to her and she didn’t change her face at all , not a single smile and we felt for a minute that we didn’t belong there, she was clearly unhappy there, also instead of standing up and go take a a copy of our passaportes she asked the kitchen lady to do it, telling in front of the costumers that she didn’t feel like getting up, chocking! Also the whole staff hangs out at the front desk, genitor, kitchen staff... a big mess. Tivemos um bom tempo, o quarto era de bom tamanho e confortável, isso poderia ser uma taxa extremamente satisfeita, mas a taxa baixa era por causa da equipe, nunca fomos tão mal tratados em um hotel antes, entramos e a recepcionista diz: “O quê?” Eu ainda estou super chocado e minha pobre menina continuou acenando para ela e ela não mudou o rosto, nem um único sorriso e sentimos por um minuto que não pertencíamos a esse lugar , ela estava claramente infeliz lá, também, em vez de se levantar e ir pegar uma cópia do nosso passaportes, ela pediu à dona cozinheira que fizesse, falando na frente do cliente que ela não estava com vontade de se levantar! Também a equipe do toda fica na recepção, genitor, equipe da cozinha ... uma grande bagunça.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Nataly, Agradecemos ter-nos dedicado o seu tempo para nos escrever sobre sua estada no ibis São Carlos. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, queira aceitar as nossas sinceras desculpas. Os hotéis Ibis desejam sempre prestar a melhor qualidade de serviço nas suas estadas, por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Esperamos revê-la em breve no Ibis São Carlos. Kleber Oliveira Gerente Geral

Anonymous Business - 20/08/2019 Confirmed reviews ALL
« Friendly staff »

Front desk was promptly to receive me and during my stay everyone was polite and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Rafael, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Essa avaliação será compartilhada com nossa equipe para que sirva como um incentivo na continuidade da qualidade do nosso serviço. Mais uma vez somos gratos. Esperamos revê-lo em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

Zacarias C. Business - 11/08/2019 Confirmed reviews ALL
« As in my own home »

Clean room, services on time, breakfast with some lacking products, all installations ok.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Zacarias, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Essa avaliação será compartilhada com nossa equipe para que sirva como um incentivo na continuidade da qualidade do nosso serviço. Mais uma vez somos gratos. Esperamos revê-lo em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

Anonymous Business - 25/07/2019 Confirmed reviews ALL
« Clean rooms »

I have stayed many times with you. My experience is usually good. The rooms are always very clean which is important to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nalini Stacy R., We very much appreciate your comments regarding your stay at the ibis Sao Carlos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kleber Oliveira Gerente Geral

Ra Business - 23/07/2019 Confirmed reviews ALL
« It was good »

It was a good experience, however I expected a better place to work in the hall. The chairs available wasn't proper to stay for hours. I shared my room, so to not disturb my business companion I went downstairs and it was not comfortable enough.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Rebeca, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Essa avaliação será compartilhada com nossa equipe para que sirva como um incentivo na continuidade da qualidade do nosso serviço. Mais uma vez somos gratos. Esperamos revê-la em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

Anonymous Families - 11/07/2019 Confirmed reviews ALL

Hotel precisa de reformas.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Agda, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Esperamos revê-la em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

Rodolfo Business - 05/07/2019 Confirmed reviews ALL
« good »

it was ok. i did not like the bed very much...

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Rodolfo, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Esperamos revê-lo em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

Pedro Couples - 01/07/2019 Confirmed reviews ALL
« Great! No problems at all »

Great! No problems at all

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Mariana, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Esperamos revê-la em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

Anonymous Business - 05/04/2019 Confirmed reviews ALL
« Basic hotel in line with price level »

Rooms are quite basic with no big amenities but clean and quiet. Bath is appropriate to le type of hotel (even if you have to pay attention to shower door as closing mechanism is too violent and risk to destroy glass if you don't pay attention). Breakfast is quite good and good variety What I don't like is the advanced payment you are asked to do when you arrive (even for a 2 weeks stay). Would be good to change it in a credit card guarantee with actual payment at departure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefano S., We very much appreciate your comments regarding your stay at the ibis São Carlos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kleber Oliveira Gerente Geral Email: h3… Fone: (1…

Rodrigo L. Business - 04/04/2019 Confirmed reviews ALL

Dentro das expectativas

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Rodrigo, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Esperamos revê-lo em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

Eduardo M. Business - 21/01/2019 Confirmed reviews ALL
« Average »

the initial attendance was very different from the last stay where the receptionist barely looked me in the eye while I checked in, staying on whatsapp all the time.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Eduardo, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Esperamos revê-lo em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

Rogerio P. Business - 11/01/2019 Confirmed reviews ALL

Great experience with amazing attendance

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Rogério, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Esperamos revê-lo em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

Marcio R. L. Families - 29/12/2018 Confirmed reviews ALL
« No issues at all »

I slept over there on short notice trip to take care family issues. I got a good room and service without in advance reservation. Thank you to hotel staff.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Marcio, Agradecemos por nos contar sobre sua experiência. Foi com prazer que recebemos seus comentários, não deixaremos de compartilhar com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Esperamos revê-lo em breve no Hotel Ibis São Carlos. Kleber Oliveira Gerente Geral

Erich Families - 26/12/2018 Confirmed reviews ALL
« boa »

normal

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Erich, Agradecemos sua avaliação, através dela, podemos melhorar nossos serviços. Esperamos revê-lo em breve no Ibis São Carlos. Atenciosamente, Kleber Oliveira Gerente Geral

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