ibis Sao Jose do Rio Preto Hotel 3 stars

Customer review rating 4.2/5 6,685 reviews

ALLSAFE approved hotel

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ibis Sao Jose do Rio Preto
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+ 19 Services

Hotel extras

  • A 10-minute drive from São José do Rio Preto Terminal

  • An 11-minute drive from São José do Rio Preto Airport

  • 10 minutes from downtown

  • The hotel has a sport ground, and excellent runways for jogging and hiking.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Boutiques/shopping
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Other sports activities
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

ibis Sao Jose do Rio Preto

Avenida Arthur Nonato, 4193.
15090040 sao jose do rio preto
brazil

Tel: +551732169400

Fax: (+55)17/32169406

Check-in from 12h00

Check out up to 12h00

  • By plane

    ERIBERTO REINO At 5km / 3 miles

GPS :-20.823881, -49.387066

Companies

  • HIPERMERCADO WALMART 0.0 km / 0.0 mi
Companies

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Meeting room

  • Day light

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Apartment - queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Apartment - Features a queen-size bed and 1 extra bed for 1 child up to the age of 12

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with two single beds

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
Rooms

Our restaurants and bars

LA TABLE ROUGE

Type of cuisine: French

The restaurant always in season.The colourful array sets your taste buds tingling. The salad bar and balanced main dishes put seasonal. Flavours in your plate for you to enjoy.

MENU EXPRESS

Non contractual photo

Our guest reviews for
ibis Sao Jose do Rio Preto

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,685 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,047 reviews

Customer review rating 4.0/5

Anonymous Couples - 09/11/2020 Confirmed reviews ALL

Everything with my stay was alright, except for the pillow, that was pretty uncomfortable.

Dear Ariel Goulart F., We very much appreciate your comments regarding your stay at the ibis Sao Jose do Rio Preto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Hildefonso General Manager ibis São José do Rio Preto

As expected

Customer review rating 3.5/5

Andre Couples - 19/10/2020 Confirmed reviews ALL

No surprise very standard Ibis

Good value for the money, well located

Customer review rating 4.0/5

Leandro Business - 21/09/2020 Confirmed reviews ALL

International Accor standard: quick check in, good room

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Johnny Hildefonso General manager ibis São José do Rio Preto
Customer review rating 5.0/5

Ronald G. Solo - 16/09/2020 Confirmed reviews ALL

Always a great experience even during the times of the virus.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Johnny Hildefonso General Manager ibis São José do Rio Preto

Well located, good food, great attendant

Customer review rating 4.5/5

Felipe D. R. Business - 13/03/2020 Confirmed reviews ALL

Very good, I will recomend.

Dear Felipe Doria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atenciosamente, Johnny Hildefonso General Manager ibis São José do Rio Preto
Customer review rating 5.0/5

R. G. Solo - 11/03/2020 Confirmed reviews ALL

Always a great experience at this hotel.

Dear G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Johnny Hildefonso General Manager ibis São José do Rio Preto

Terribly dirty

Customer review rating 0.5/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

It was the worst stay I ever had, with contractors walking around cutting bricks, hammering. It was noise, dirty and also they didn't respond in an educated manner on suggestions to at least stop the work during lunch or breakfast, very impolite. The manager was absent and couldn't be reached to receive complains. The cleaning staff told me personally that they were not authorized to clean the hall, only the apartments. You guys should be ashamed to call this a hotel. It was not worth a penny.

Dear Ruben Carlo B., Thank you for taking the time to tell us about your experience at the ibis Sao Jose do Rio Preto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are renovating our social areas and informing our customers about the noise that may occur between 8 am and 6 pm. Either way, we will reorient our team because if there are any complaints, we stop the work indefinitely to avoid further inconvenience. We will also pass on your comments to the parking team (outsourced company) to prevent situations like this from happening again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis São José do Rio Preto team

Great experience

Customer review rating 4.5/5

Amanda Business - 23/12/2019 Confirmed reviews ALL

Silence, good breakfast, everything clean!

Dear Amada, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Johnny Hildefonso General Manager ibis São José do Rio Preto

Nice and clena place to stay.

Customer review rating 4.0/5

Anonymous Families - 10/12/2019 Confirmed reviews ALL

The hotel was neat and comfortable. On the other hand, part of the ceiling of the bathroom was a little loose and not well aligned. I also had trouble when checking out, because the hotel's system didn't have the information that the breakfast was already paid when the reservation was made. This problem was solved after some time, but it's weird and embarrassing having this kind of problem, specially considering that we have a digital-integrated daily life.

Dear Niraldo Valerio Marcal Marques J., We very much appreciate your comments regarding your stay at the ibis Sao Jose do Rio Preto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Hildefonso General Manager ibis São José do Rio Preto

Custo Beneficio

Customer review rating 4.0/5

Anonymous Business - 03/12/2019 Confirmed reviews ALL

A experiencia foi tranquila.

Olá Elton, tudo bem? Agradecemos por seus comentários positivos em nossa ferramenta de satisfação. É realmente gratificante saber que conseguimos atender às suas necessidades. Esperamos revê-lo em breve e permanecemos à disposição caso necessite. Atenciosamente, Johnny Hildefonso Gerente Geral ibis São José do Rio Preto

Bad experience at check out

Customer review rating 1.5/5

Evandro Business - 29/11/2019 Confirmed reviews ALL

My experience at check out was very bad. The person who did my check out tried to charge twice my breakfast. A tried to explain several times that the guy in check in already charged my breakfast, but the clerk don't believe in me and said the the system don't show anything. I asked to her print my reservation and in paper shows clear the advance pay off my diaries and breakfast, but she still don't understanding. After a couple of minutes I said that I'll not pay because the paper shows clearly that I had a prepaid she told me that find out the problem in system. But after all this issue, I don't receive any apologies from the clerk and it was very embarrassing for me because had a lot of people in the lobby.

Olá Evandro, como vai ? Agradecemos por dispor de um tempo para nos avaliar em nossa ferramenta de satisfação, seu feedback é realmente muito importante para nós. Primeiramente pedimos desculpa pelo transtorno causado no momento da sua saída. Já identificamos o responsável por seu atendimento e o reorientaremos para saber como resolver situações como essa. Esperamos que nos dê oportunidade de lhe atender novamente e qualquer dúvida ficamos à disposição. Atenciosamente, Johnny Hildefonso Gerente Geral ibis São José do Rio Preto

Great!

Customer review rating 5.0/5

Paula T. Couples - 18/11/2019 Confirmed reviews ALL

This is the first time that I stay at Ibis São José do Rio Preto and everything was as expected. The breakfast has lots of options, the room is always clean and WiFi works really well. The only complaint I have is that I always try to book the hotels through the website and they are always more expensive than booking.

Dear Paula, how are you? Thank you for your positive comments on our page, we are happy to be able to meet your needs. Please be advised that the prices charged by booking are the same as our direct website. If you are a loyalty customer through the site you will always get 5% off the current rate. We hope to see you soon. Johnny Hildefonso General Manager ibis São José do Rio Preto

Relax place

Customer review rating 4.0/5

Jairo Business - 08/10/2019 Confirmed reviews ALL

Good place to rest

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Johnny Hildefonso General Manager ibis São José do Rio Preto

smple, very simple and burocratic

Customer review rating 4.0/5

Marcelo A. Business - 28/08/2019 Confirmed reviews ALL

The accommodations are good. The service is owed!

Dear Marcelo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atenciosamente, Johnny Hildefonso General manager ibis São José do Rio Preto

Good

Customer review rating 3.5/5

José A. Couples - 19/08/2019 Confirmed reviews ALL

I'm feel well and comfortable.

Dear Jose and Lucia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you soon. Sincerely, Johnny Hildefonso General Manager ibis São José do Rio Preto

Satisfactory

Customer review rating 4.0/5

Craig Business - 07/06/2019 Confirmed reviews ALL

Chick in and check out is slow. I did not receive my receipt via email as promised.

Dear Guest, Thank you for the review of our hotel We are glad that you enjoyed your stay and hope to see you again very soon. We going to send the receipt to you by e-mail. Sincerely, ibis São José do Rio Preto

Atendendo a todas as expectativas.

Customer review rating 5.0/5

Luiz P. Business - 05/06/2019 Confirmed reviews ALL

Atendendo a todas as expectativas.

Olá Luiz, tudo bem? Agradecemos por seus comentários positivos em nossa ferramenta de satisfação. É realmente gratificante saber que conseguimos atender às suas necessidades. Esperamos revê-lo em breve e permanecemos à disposição caso necessite. Atenciosamente, Johnny Hildefonso Gerente Geral ibis São José do Rio Preto
Customer review rating 2.0/5

Reinaldo L. Business - 11/05/2019 Confirmed reviews ALL

Bad check in, bad check out, bugs in the bed

Dear REINALDO L., Thank you for taking the time to tell us about your experience at the ibis Sao Jose do Rio Preto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atenciosamente, Johnny Hildefonso General manager

Standard Inis

Customer review rating 3.5/5

Andre Families - 29/01/2019 Confirmed reviews ALL

Other than location, very good, everything else is equal to any other Ibis.

Good.

Customer review rating 4.0/5

Ciso Families - 29/12/2018 Confirmed reviews ALL

All good.

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