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Novotel London Bridge Hotel 4 stars

Customer review rating 4.4/5 10,832 reviews

ALLSAFE approved hotel

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Novotel London Bridge
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+ 18 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A short 10-minute walk to London Bridge tube station

  • Overlooking the renowned London Borough Market

  • Direct train from London Bridge Station to Gatwick Airport

  • Dedicated central London parking spaces for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Bridge

53-61 Southwark Bridge Road
SE1 9HH london
united kingdom

Tel: +4402070890400

Fax: (+44)207/0890410

Check-in from 15h00

Check out up to 12h00

  • COVENT GARDEN-TOWER GATEWAY :  RV1 SOUTHWARK STREET

  • LIVERPOOL ST-CLAPHAM JUNCTION :  344 SOUTHWARK BR. RD

  • WATERLOO-PECKHAM :  381 SOUTHWARK BR.RD

  • JUBILEE LINE :  JUBILEE LONDON BRIDGE

  • NORTHERN LINE :  NORTHERN LONDON BRIDGE

  • By plane

    LONDON CITY APT At 10km / 6.21 miles

  • By plane

    LONDON GATWICK APT At 45km / 27.96 miles

  • By plane

    LONDON HEATHROW APT At 30km / 18.64 miles

  • By train

    LONDON BRIDGE TRAIN At 0.6km / 0.37 miles

  • By train

    LONDON ST PANCRAS At 3.5km / 2.17 miles

  • By train

    LONDRES WATERLOO At 1.5km / 0.93 miles

  • By train

    WATERLOO-EUROSTAR At 1.5km / 0.93 miles

GPS :51.50572, -0.095408

Congress centre

  • SHAKESPEARE THEATER 0.0 km / 0.0 mi

Hotel services

Gourmet Bar & Restaurant

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 182 rooms
    • 10 rooms for people with reduced mobility
    • 139 family rooms
    • 38 connecting rooms
    • 182 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • Italian
    • Dutch
    • Polish
    • Portuguese
    • German
    • English
    • Spanish
    • French
    • Russian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Iron
    • Iron at reception
Access to property
  • Car park subject to availability Additional charge
    • On site
Well-being
  • In Balance
    • On site
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels

Your meetings and events

Our 4* conference centre puts you close to London Bridge, Borough Market and South Bank. Located on the first floor, each room benefits from natural daylight, air conditioning and a dedicated host throughout the day.Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network. Our years of experience have let us build a great expertise in meeting organization.

Room descriptions and layouts

7 

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Syndicated room

  • Audio and video equipment

  • Meeting room

  • Lectern

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel London Bridge

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

10,832 reviews

TripAdvisor Rating 4.0/5

2,830 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located quiet hotel

Customer review rating 4.0/5

Rachel Families - 21/10/2021 Confirmed reviews ALL

Great location in a quieter location but still close to main tube stations. Friendly staff that made a fuss of our 7 year old. We booked an executive room which had a large bed plus double camp bed, and it didn't feel cramped by city standards. The obscure glass that can be turned on and off between the room and bathroom was great and was a big novelty! Late check out is standard on Sundays, which I wasn't aware of, so had paid an extra £25 online. When discussed with the hotel reception they organised a refund straight away. Will definitely stay again, and having a view of The Shard from our room was an added bonus.

Lovely hotel

Customer review rating 4.5/5

Ah Families - 21/10/2021 Confirmed reviews ALL

Great hotel and good location for London Bridge and South Bank. Hotel very clean and staff welcoming. Excellent breakfast.

Excellent.

Customer review rating 5.0/5

Edward Business - 21/10/2021 Confirmed reviews ALL

Very comfortable and attentive and good staff. Position excellent for the local Hospitals and fabulous parking behind the Hotel.

Good location for Guys Hospital

Customer review rating 4.0/5

Ruth W. Couples - 19/10/2021 Confirmed reviews ALL

I booked and completed check in on the app. We arrived to find an extra bed made up which I had not requested. The receptionist was excellent and immediately changed our room and we ended up with an upgrade which was much appreciated. We had a comfortable, clean room with good facilities including a coffee maker. We had a meal and on asking for it to be charged I was initially told this couldn't be done despite the charge against my credit card on the app check in. This was eventually sorted out. 24 hours after check out I received a very strange email supposedly from your front office. This stated that my credit card failed a security check. I have contacted Accor central and my credit card provider both of whom are as puzzled as I am. These supposed issues with my card, in the restaurant but not at reception, and then the email are making me very concerned about security. I have tried contacting the hotel directly to discuss but the telephone does not appear to get answered. This is a shame as the stay in itself was very good. I suspect the issue may be with the app but it does raise major alarm bells.

Good Location

Customer review rating 4.0/5

Patrick Couples - 19/10/2021 Confirmed reviews ALL

Very quick checkin, comfortable and within walking distance of everything we needed.

Fabulous stay!

Customer review rating 5.0/5

Kate S. Friends - 18/10/2021 Confirmed reviews ALL

Warm welcome, well looked after throughout by the reception and bar/restaurant staff, would highly recommend for your stay in London!

Good location, clean and spacious

Customer review rating 4.0/5

Mr W. Business - 15/10/2021 Confirmed reviews ALL

Great hotel, my only issue was the hotel rooms temperature. If you’re someone like me, you will struggle.

Good Place

Customer review rating 4.5/5

Tony Business - 14/10/2021 Confirmed reviews ALL

Everything met expectations

Dear Tony, Thank you very much for completing the guest satisfaction survey. I am really happy to see everything met your expectations! See you again soon. Kind regards, Tim Gordon Front Office Manager

Good location but too many problems

Customer review rating 0.5/5

Anonymous Couples - 14/10/2021 Confirmed reviews ALL

The location is very good, pretty much close to everything. However, too many flaws for a 4* hotel. We booked a room with late checkout - 5pm. Upon arriving, they had us down as late check out 3pm so I was asked to show receipt of 5pm late checkout which I did (not a big issue as mistakes happen) The room - not clean, quite far from.being clean. The bathroom had shoes marks on the floor, the surfaces were dusty. In particular, the corners of the desk were extremely dirty - it was black!! The hairdryer had hairs on it from previous guest(s). The worst thing is the rail for the hand towel below the sink was rusty. Surely this is a hygiene/health and safety issue? Also, the room is extremely noisy, you hear cars/mopeds/motorbikes very clearly at night when trying to get to sleep. I appreciate that it's not entirely Novotels fault, but maybe they need thicker windows or better soundproofing. The next day, we went out for lunch and came back to the hotel at approximately 2pm. The hotel staff stopped me and asked about my checkout time being 3pm, again, I mentioned and showed proof that my late checkout was at 5pm. Upon my surprise, they had already deactivated my key cards so I wouldn't be able to access my room..... They had to reactivate before letting me back in. It wasn't even 3pm yet and I feel like I'm being shooed away!!! It gets worse, I get back to my room and I can tell someone has been in it. I didn't open the curtains before leaving the room, but when I came back in, the curtains were wide open.... What if I was taking a shower or getting changed?? What if I left valuable out and they went missing?? This is not acceptable. I'm utterly shocked this is the level of service provided at a 4* hotel. Not acceptable. I hope the management team read this and reflect on my comments above. For reference, my stay was on 07/10/2021 - room 548

Dear Kin, Firstly, thank you so much for providing us feedback of your recent stay at Novotel London Bridge. Without this kind of information we are unable to improve. I am noted your feedback as requested, and rest assured it has been taken seriously. I have addressed the issues in the room that you indicated and have rectified them. My apologies that there was a confusion with your checkout time. All keys processed through the hotel system are deactivated at 12pm so please don't feel this was a direct push from reception to block them, it will happen to every guest. Please just stop by reception and we will reprogram them. I must agree that is is a less than ideal situation that a member of staff entered your room after 12pm, I am sure our housekeeping team were checking to see if the room had been vacated. With all this said, I would love to be able to host you again at the hotel with 30% off the best available member's rate and a complimentary upgrade to a suite for your stay with complimentary breakfast as well. I have also taken the liberty to process you 4000 courtesy points on your membership card, just allow a few days for this transaction to process. Please contact me directly should you wish to re-book and use the above offer. Speak soon! Tim Gordon Front Office Manager

Good to be back!

Customer review rating 4.5/5

Mark H. Business - 13/10/2021 Confirmed reviews ALL

Friendly welcome from courteous and helpful staff.

Dear Mark, Many thanks for your positive review of the hotel! See you again soon in the near future! Kind regards, Tim Gordon Front Office Manager

Good stay

Customer review rating 4.5/5

Geoff Business - 13/10/2021 Confirmed reviews ALL

Great location for easy walking acces to the city. Hotel staff friendly and very helpful.

Dear Geoff, Thank you so much for your great review of the hotel! See you again soon! Kind regards, Tim Gordon Front Office Manager

Good stay

Customer review rating 4.0/5

Yumei Solo - 12/10/2021 Confirmed reviews ALL

Hotel is in very nice location, room is spacious and nice decorated!

Dear Jurgen, Thank you for your kind words of the hotel in regards to decor and location. I am glad the hotel stay met your expectations. I hope to welcome you back again soon! Kind regards, Tim Gordon Front Office Manager

Great location

Customer review rating 4.5/5

Peggy Families - 12/10/2021 Confirmed reviews ALL

Comfortable rooms, modern, friendly and helpful staff, felt very welcome.

Dear Peggy, Thank you for taking the time to complete our guest satisfaction survey. I am glad that our hotel met your expectations in regards to being modern and with wonderful staff! I will pass on your good feedback to the team! Kind regards, Tim Gordon Front Office Manager

Good Location

Customer review rating 4.0/5

Js Couples - 11/10/2021 Confirmed reviews ALL

Clean; good location; polite and helpful staff; reasonable facilities

Dear Elaine, I am so happy to read your positive comments of the hotel staff, location and facilities! Thank you for staying with us. I hope to see you again soon! Kind regards, Tim Gordon Front Office Manager

Great stay, I will be back

Customer review rating 5.0/5

Cedric P. Couples - 11/10/2021 Confirmed reviews ALL

I spend 1 night at the hotel. The place was clean, staff very apprachable and keen on helping. Room was spotless and really well designed. well done all!

Dear Cedric, It makes me very proud to read of your great review of Angela and also the restaurant team. I will be sure to inform them of their great feedback! I am so happy to see that you enjoyed your recent stay with us at the hotel! I hope to see you again soon! Kind regards, Tim Gordon Front Office Manager

Perfect on all fronts

Customer review rating 4.5/5

Rob Families - 10/10/2021 Confirmed reviews ALL

A fantastic base for our family whilst we watched my wife run the marathon

Dear Rob, Thank you very much for completing our guest satisfaction survey! I am so glad to see that you enjoyed your stay with us. I hope to welcome you back soon! Kind regards, Tim Gordon Front Office Manager

Better every time

TripAdvisor rating 5.0/5

yairm 27/09/2021 TripAdvisor review

Returned to the same hotel at the end of our trip. Smaller room than before (a minus) but the window could be opened completely (a big plus). Overall very good service and value for money. The breakfast staff were outstanding! Would definitely return

London Break

TripAdvisor rating 5.0/5

helenacheung2019 26/09/2021 TripAdvisor review

We stayed at this hotel for a week in order to attend a wedding. We specifically picked this hotel for its location (not far from where our daughter lives) and also its convenience for visiting the various places we wanted to go to. From check-in through to when we left the staff were very nice and helpful, particularly John and Tim on reception. The room was very nice as was the hotel in general, to the point that we have decided that this is our go to London hotel for future trips.

City break

TripAdvisor rating 4.0/5

spenceceilings 31/08/2021 TripAdvisor review

The hotel was in an excellent location for our itinerary. It was comfortable and clean throughout. The staff were friendly and helpful. Breakfast was good, as was the food in the bar. The only real criticism would be the lighting in the room, which was a little inadequate particularly in the wardrobe area.

Dear spenceceilings, Thank you for sharing your review and very pleased you enjoyed your stay. We hope to welcome you back on your return to London. Matt

weekend stay

TripAdvisor rating 3.0/5

grg3sri 22/07/2021 TripAdvisor review

at central location. friendly staff. stayed in standard rooms with family. great views of city skyscrapers from window. we have to use whatsapp service to ask for room service but then the reply says its restaurant service. have to walked down to reception to ask all the things.

Dear grg3sri, I am glad you liked our location, service and city views from your room. I was sorry to hear you had difficulty contacting our team on whatsapp. We hope to welcome you back on your next visit to London. Matt

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