Novotel Leeds Centre Hotel 4 stars

Customer review rating 4.5/5 13,032 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Leeds Centre
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+ 16 Services

Hotel extras

  • Central location, with a five-minute walk from main station

  • Locally inspired Cocktail Lounge & Kitchen: The Soap Factory

  • On-site meeting facilities with a dedicated floor

  • Advantage 4

  • Nearby access to local pubs and restaurants

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 5PMPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Tennis
Business services
  • 9 meeting room(s)

Hotel location

Novotel Leeds Centre

4 Whitehall quay
LS1 4HR
leeds
united kingdom

Tel: +441133969001

Fax: (+44)113/2426445

Check-in from 14h00

Check out up to 12h00

  • By plane

    LBA At 24.14km / 15 miles

  • By plane

    MANCHESTER At 80km / 49.71 miles

  • By plane

    SHEFFIELD At 60km / 37.29 miles

  • By boat

    HULL At 100km / 62.14 miles

  • By car

    M62 JUNCTION 29 At 6km / 3.73 miles

  • By car

    M621 At 4km / 2.49 miles

  • By car

    MI JUNCTION 3 At 1km / 0.62 miles

  • By train

    LEEDS At 0.3km / 0.19 miles

GPS :53.795645, -1.551394

Companies

  • BANK OF ENGLAND 0.2 km / 0.12 mi
  • KPMG 0.2 km / 0.12 mi
  • PRICE WATERHOUSE 0.2 km / 0.12 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • TV with VCR

  • Meeting room

  • Video camera

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Airconditioned meeting room

  • Syndicate rooms

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our restaurants and bars

THE SOAP FACTORY KITCHEN

Type of cuisine: Regional

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SOAP FACTORY

Non contractual photo

A design-led cocktail lounge and eatery with a laid-back atmosphere. The perfect location to drop in and have a coffee, lunch, or somewhere to sip cocktails on a Saturday night. Sure to be a firm favourite with locals and visitors to the city alike.

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Leeds Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

13,032 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,574 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Hotel Stay During Covid Lockdown

TripAdvisor rating 4.0/5

grahamrclayton 21/01/2021 TripAdvisor review

We had to stay in Leeds during the Covid lockdown in Jan 2021. The hotel was nearly empty and for obvious reasons the restaurants and bar areas were closed. We found the reception staff to be very welcoming and extremely helpful. Breakfast and dinner were both available as room service, the menu choice was good given the circumstances, the quality was excellent and delivery prompt.

Spacious Room

Customer review rating 4.5/5

Mary Business - 12/01/2021 Confirmed reviews ALL

Lovely spacious room, excellent service.

Dear Mary A., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Ok stay

Customer review rating 4.5/5

Anonymous Families - 27/12/2020 Confirmed reviews ALL

My stay was ok.

Dear Frances S., Thank you for taking the time to tell us about your experience at the Novotel Leeds Centre. I am sorry that your experience with food delivery was not the best due to a misunderstanding with another guest on the same floor. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Top staff, great location, warm welcome

Customer review rating 4.5/5

Chris Business - 19/12/2020 Confirmed reviews ALL

The receptionist recognised me even though I have not stayed for 15 months. Given all the covid restrictions she and the team did a cracking job.

Dear Christopher H., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Welcoming

Customer review rating 4.5/5

Nigel H. Business - 18/12/2020 Confirmed reviews ALL

Friendly staff, ease of booking in / out. Glad meals better organised that om n previous visit

Dear Nigel H., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Great service that keeps me coming back

TripAdvisor rating 4.0/5

callcottstreet Business - 13/12/2020 TripAdvisor review

I hadn't been to this hotel for nearly 18 months and yet the lady on reception recognised me and greeted me warmly. The rooms are comfortable, the location good for the station and city centre, and the room service that's required at the moment delivered tasty food in a timely manner. Thanks.

Thank you for your kind review and comments. We all look forward to welcome you back on your next visit to Leeds. Kind regards, Ludovic

Incredible staff,6 star service,rooms superb

Customer review rating 4.5/5

Andy C. Business - 10/12/2020 Confirmed reviews ALL

I came to this hotel because due to Covid-19 lockdown I couldn't travel back to Ireland.I have travelled quite a lot,America,Canada,Asia,Australia,Europe quite a lot.I cannot speak highly enough of the staff in this hotel.Specifically the front desk.Louise who I believe is an assistant Manager has a marvellous way of dealing with people.A long time ago I was a Customer Service Trainer for a large American company & this lady is a wonderfully totemic ambassador for the hotel and Accor brand in general,she is helpful,genuine and empathetic,professional & extremely amenable to guests situation and needs.Also the I have to make mention(as we say in Ireland) of the afternoon team,Sissi who has helped me through countless issues is also,I believe an indispensable asset in the hotel.There is also an Italian young lady,whos name unfortunately escapes me who has also made my Covid-19 enforced confinement infinitely more bearable.But I also have to mention a lady named Karina (who I believe is Russian)who has helped me incalculably time after time during the night.I have to say that you have assembled an invaluable team here,particularly at front desk who should be commended and vaunted for their work under extremely difficult circumstances.

Dear Andrew C., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Well located, excellent receptionist

Customer review rating 4.5/5

Laura Business - 08/12/2020 Confirmed reviews ALL

I don’t remember the name of the lady, but she was on shift Saturday 5th December evening and then Sunday afternoon also. She was amazing, very polite from the moment I rang and couldn’t find the car park and very attentive to everything we needed or queried. She is an absolute star and an amazing worker and made the stay very pleasant. Good sized room and very clean.

Dear Laura B., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with Manuela. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Good stay, great breakfast

Customer review rating 4.5/5

Michael Business - 06/12/2020 Confirmed reviews ALL

Good, apart from being locked out when I nipped outside and there was no staff to open the door. Great that still doing breakfast properly unlike other hotels. Will be staying on a weekly basis

Great hotel in good location

Customer review rating 4.5/5

Rachel J. Families - 29/11/2020 Confirmed reviews ALL

Stayed for one night in late October.Our room was spacious and modern with a great bathroom-very good value for money. Everything was spotless and the staff were friendly and helpful.Only a few minutes walk from the station and close to the shops. Had a lovely stay and will definitely return.

Dear Rachel J., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Great Hotel in the centre of Leeds

Customer review rating 4.5/5

Gary H. R. Business - 27/11/2020 Confirmed reviews ALL

Hotel staff were very friendly and professional, nothing was too much to ask which during this pandemic is wonderful

Dear Gary H., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.
Customer review rating 4.5/5

Anonymous Business - 27/11/2020 Confirmed reviews ALL

Great customer service and lovely hotel

Dear Jonathan S., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Good stay

Customer review rating 4.5/5

Anbar N. Business - 25/11/2020 Confirmed reviews ALL

Was a wonderful hotel polite staff and very clean x

Dear Amber N., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Great stay

Customer review rating 4.5/5

David C. Business - 22/11/2020 Confirmed reviews ALL

Novotel always delivers the standards I expect.

Dear David C., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Excellent Staff, welcome feeling despite restrictions.

Customer review rating 4.5/5

Rich Business - 22/11/2020 Confirmed reviews ALL

Chef and the manager made me very welcome and are doing a Stirling jobs However the final price point of 100 per night inc parking and breakfast is the right level for the rooms and location. The @ the “standard rate” of £200+ would have been been hard to swallow. Breakfast and dinner were excellent.

Dear Richard K., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Good stay

Customer review rating 4.5/5

Charlotte Business - 22/11/2020 Confirmed reviews ALL

Nice and helpful staff

Dear Charlotte E., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Great stay

Customer review rating 4.5/5

Ian Business - 21/11/2020 Confirmed reviews ALL

I would like to thank the staff Who went above and beyond in these difficult times to still make the stay pleasant

Dear ian c., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

Well located , best stay

Customer review rating 4.5/5

Joseph E. A. Couples - 16/11/2020 Confirmed reviews ALL

It was brilliant. Staff are friendly and very efficient

Dear Joseph A., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

providing addition custmer service

Customer review rating 4.5/5

Chris S. Couples - 12/11/2020 Confirmed reviews ALL

This stay was during the UK lockdown. As I had to be in a local hospital very early in the morning I me and my spouse stayed with you. Most of the services were closed due to Covid 19. but the service was excellent , providing meals and the flexibility offered to my spouse the following day while I was in hospital was just what we needed. Many thanks indeed. Regards Chris S.

Dear Chris S., We very much appreciate your comments regarding your stay at the Novotel Leeds Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Louise Stubbs Guest Services.

A Pleasant time

Customer review rating 4.5/5

Pj Couples - 10/11/2020 Confirmed reviews ALL

It was a comfortable & pleasant stay. Rooms are clean & spacious. Staff friendly & helpful.

Hi Paris, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards, Louise Stubbs Guest Services.

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