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Novotel Edinburgh Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 10,770 reviews

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Novotel Edinburgh Centre
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+ 21 Services

Hotel extras

  • 12 minutes' walk to the Castle and Royal Mile

  • A 15-minute walk to Princes Street shopping

  • Free WiFi

  • Relaxed, stylish restaurant and bar

  • Scottish gourmet and souvenirs shop. "A Bhuth" shop

Hotel location

Novotel Edinburgh Centre

80 Lauriston Place
SCOTLAND
EH3 9DE edinburgh
united kingdom

Tel: +441316563500

Fax: (+44)131/6563510

Check-in from 15h00

Check out up to 12h00

  • VARIOUS :  23 LAURISTON PLACE

  • By plane

    EDINBURGH AIRPORT At 11.26km / 7 miles

  • By plane

    GLASGOW INT At 80.46km / 50 miles

  • By plane

    PRESTWICK AIRPORT At 104.6km / 65 miles

  • By boat

    ROSYTH At 24.14km / 15 miles

  • By helicopter

    EDINBURGH AIRPORT At 11.26km / 7 miles

  • By car

    M8 - JUNCTION 1 At 3.22km / 2 miles

  • By car

    M8 - JUNCTION 2 At 3.22km / 2 miles

  • By train

    HAYMARKET At 0.8km / 0.5 miles

GPS :55.944912, -3.199603

Companies

  • AEGON 6.44 km / 4.0 mi
  • BANK OF SCOTLAND 1.61 km / 1.0 mi
  • DELOITTE 1.61 km / 1.0 mi
  • KPMG 1.61 km / 1.0 mi
  • LLOYDS TSB SCOTLAND 1.61 km / 1.0 mi
  • MORRISON CONST. LTD 1.61 km / 1.0 mi
  • PROVIDENT INSTITUT. 1.61 km / 1.0 mi
  • PWC 1.61 km / 1.0 mi
  • ROYAL BANK SCOTLAND 1.61 km / 1.0 mi
  • SCOTTISH & NEWCASTL 4.83 km / 3.0 mi
  • SCOTTISH WIDOWS 1.61 km / 1.0 mi
  • SHEPPARD WEDDERBURN 1.61 km / 1.0 mi
  • STD LIFE ASSURANCE 1.61 km / 1.0 mi

Hotel services

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 180 rooms
    • 9 rooms for people with reduced mobility
    • 144 family rooms
    • 14 connecting rooms
    • 180 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Polish
    • Portuguese
    • French
    • Italian
    • English
    • Spanish
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Concierge
    • Concierge
Access to property
  • Novotel Car Park Additional charge
    • On site
    • 15 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Novotel Pool
    • Covered
    • On site
  • Novotel Gym
    • On site
    • Hammam
    • Jacuzzi/Whirlpool bath
    • Sauna room
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Board games available
    • Video game area
    • Play area

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

7 

meeting rooms

From 1 to 55 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Soundproof

  • Flipchart

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

On Rooms and Rates Page for Superior Queen Room with Convertible Sofa Bed

Our guest reviews for
Novotel Edinburgh Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,770 reviews

TripAdvisor Rating 4.0/5

3,498 reviews

Fantastic stay, very accomodating

TripAdvisor rating 5.0/5

CharlesDrinkall 28/11/2021 TripAdvisor review

First time staying with this hotel chain, no complaints, room was spacious, clean and very peceful. Facilities were clean and well maintained and the staff were professional and helped with all requests.

Good location but a few issues

TripAdvisor rating 3.0/5

Laverdaman 28/11/2021 TripAdvisor review

We enjoyed the central location which is very close to the Castle and Grassmarket. The offer of a voucher for a free glass of house wine was a nice touch. Our room was a standard double with no "view" but spacious, large TV and contempary style. The w/c was in a separate room - very small and dim. Also, the carpet was stained with bleach or some such liquid and the room was rather tired although it was OK for us. The food available in the Bar was very limited in choice. There were no spaces for parking available (hotel has only 15) that meant we had to park in Castle Gate municipal cp but we were given a voucher by Reception which cut the cost to £30 for 2 nights - still quite expensive. Our decision to travel to Edinburgh by car was a mistake - finding the hotel was a nightmare owing to numerous diversions and roads closed. Be warned! The city has much to see and do and it is well worth a visit even though the retail outlets on high streets have been hit by the recession and there are many empty shop fronts..

Very limited parking

TripAdvisor rating 4.0/5

Kingfisher3896 25/11/2021 TripAdvisor review

Was led to believe that there is secure parking available here but on arrival the 15 spaces were taken, the website doesn’t make this clear won the front page, but is present if you dig deeply enough. Had to park on-street and leave by 08.30. Hotel itself is comfortable and clean, didn’t use the restaurant so can’t comment.

Not great!

Customer review rating 3.0/5

James C. Families - 24/11/2021 Confirmed reviews ALL

Staff ignored two written requests to have both rooms I had booked close together. I made the booking weeks in advance, yet on our arrival staff couldn't find a note of my request. Being on different floors made helping my daughter look after the children much more difficult. The cistern in our room ran continuously. As the toilet was separated from the bed only by a door that did not close properly, sleeping was made difficult. Reception staff advised that there were no maintenance staff available at the weekend so we had to put up with it throughout our weekend stay.

great stay

Customer review rating 4.5/5

Paul E. Business - 24/11/2021 Confirmed reviews ALL

good service, great breakfast and fab room thank you.

Poor cleanliness of room

Customer review rating 2.0/5

John B. Friends - 22/11/2021 Confirmed reviews ALL

When entering the room there were stains on carpets and mould evident on mastic in bathroom

Disappointing details

Customer review rating 3.0/5

Neil M. Friends - 22/11/2021 Confirmed reviews ALL

The hotel is well positioned, attractive and clean. Overall we liked the bar and the rooms, but both had issues. With regard to the room, the separation of the main bathroom from the WC is inconvenient, due to the lack of a washbasin in the WC. Having to move to a different space in the room to wash isn't pleasant. As regards to the bar, we returned to the hotel at 11pm after the show we'd come to Edinburgh to see, hoping to relax with a couple of drinks in the hotel bar, but it was closed. We couldn't even sit in the bar area. We were reduced to ordering bottled beers on room service, which we were initially expected to do via WhatsApp, rather than direct with the staff on the desk. Fortunately they saw the ridiculousness of that arrangement and did take the order and deliver to the room of one of our group, but it's an odd arrangement. In the morning, breakfast was good from a quality perspective, but the arrangements seemed shambolic - items spread around apparently randomly, and in this time of COVID, the whole space felt very crowded. I'd like to stress that the staff we engaged with were helpful and friendly, but it seems like approaches (e.g. WhatsApp) which are applicable perhaps to the Ibis/styles properties, but not so much for Novotel/Mercure, are being applied across the board. The overall impression is of cost-saving/standardisation over service.

Good location

TripAdvisor rating 4.0/5

paulhV4087EO Business - 21/11/2021 TripAdvisor review

Although the hotel was behind the castle and considered by some on my business trip to be too away from downtown, the location was in fact very good. East to get out and about. Breakfast was fine. The evening menu was somewhat limited (eg nothing more elaborate that fish and chips & burgers) and not what should be expected from an international hotel chain like this. Pool was very welcome.

great location and fantastic service

Customer review rating 5.0/5

Ronan M. Couples - 20/11/2021 Confirmed reviews ALL

booked this as a break for my friends who said it was one of the best hotels they have stayed in

Dear RONAN M. #DIAM#, We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Business trip

Customer review rating 4.0/5

Anonymous Business - 18/11/2021 Confirmed reviews ALL

Efficient check and comfortable/clean room

Comfortable room,very nice staff,very good continental breakfast in room.

Customer review rating 5.0/5

P M. Couples - 18/11/2021 Confirmed reviews ALL

Overnight stay for medical procedure,when staff knew the circumstances they were exceptionally helpful.Special mention for Charlotte.

Friendly staff, Great stay, comfortable larger than expected room, good location.

Customer review rating 4.5/5

J Couples - 18/11/2021 Confirmed reviews ALL

Great experience, friendly staff, great comfy bed, larger than expected room, the view of the castle could’ve been better but addition of the bday card and cake in arrival was a great touch, we didn’t have any still water in t room and had to wait over an hour for it to arrive. Didn’t get room attended to during our 2 night stay.

Dear PINTO J., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Great experience

Customer review rating 4.5/5

Belinda Couples - 17/11/2021 Confirmed reviews ALL

Good balance of formality with friendly staff and a relaxed atmosphere while still being very well maintained. The Queen suite was great, lovely views from the balcony, facilities excellent. The only reason it's a 9 not a 10 is that breakfast was dry from the heat lamps. Loved staying there, would definitely return.

Great staff as always

Customer review rating 5.0/5

A M. Couples - 16/11/2021 Confirmed reviews ALL

Ok choices of food, but tasty when received. Great bar area and swimming pool, and wonderful staff.

Dear ANDREW M. #SLV#, We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Good location with castle views

Customer review rating 4.5/5

Debs T. Families - 16/11/2021 Confirmed reviews ALL

We really enjoyed our stay. Nice clean room, very quiet too

Dear DEBRA T., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Well located

Customer review rating 4.5/5

Graeme A. Couples - 16/11/2021 Confirmed reviews ALL

My experience was great staff very friendly and helpful

Dear GRAEME A., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager
Customer review rating 5.0/5

Gareth T. Families - 15/11/2021 Confirmed reviews ALL

Great weekend. Great hotel

Dear GARETH T., We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

Not Great Service

Customer review rating 2.5/5

Neil H. Business - 15/11/2021 Confirmed reviews ALL

Stayed for 3 days. 1st morning and the shower was not working properly so I reported it to reception. The shower was fixed that day but it left a thick layer of dust all over the room, my clothes and anything that wasn't in a drawer or cupboard. The following day the room wasn't serviced so the dust stayed, towels weren't changed and the coffee not replenished. It's not a bad hotel but when paying for a good hotel you do expect a certain standard of service.

Dear NEIL H., Thank you very for taking the time to tell us about your experience here at Novotel Edinbrugh Centre. I am very sorry that your experience did not quite meet your expectations; please allow me to express my sincerest apologies. At Novotel, we aim to provide a superior service experience to the best of our abilitys; therefore your feedback is very important for us to reflect upon. Please rest assured that I will be sharing these comments with all relative persons and departments.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Management Team

Disappointed with overall service.

Customer review rating 2.0/5

Roxanne A. Solo - 12/11/2021 Confirmed reviews ALL

Room not ready when I arrived, still had to be cleaned. When it was ready, given the wrong room - I had specifically booked a room with disabled accessible bathroom. Disabled accessible room had to be cleaned first before I could gain entry. That was an hour spent waiting to get into the room. Asked if I could get a discount because of the errors on either my room or lunch. Answer was negative but given a voucher for a complimentary drink at the bar as long as it wasn't expensive. Couldn't make use of it because I didn't want to drink at lunchtime and I was only there for the day.

Enjoyable stay

Customer review rating 4.5/5

Ian K. Friends - 12/11/2021 Confirmed reviews ALL

Quick fire one night stay well managed by Novatel

Dear IAN K. #DIAM#, We very much appreciate your wonderful comments regarding your stay at the Novotel Edinburgh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At current we are running a team incentive regarding online reviews, if possible It would be much appreciated if you could leave this review on TripAdvisor spot lighting any team members if you remember their names. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Ifan Marasco Operations Manager

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