Novotel Edinburgh Centre Hotel

We had a great family break in Edinburgh over New Year and the location hotel made the stay very relaxed and easy. It was also very accommodating of the dogs. The boys enjoyed the pool and sauna and breakfasts were delicious - lots to choose from.

Arrived at novotel Edinburgh park as we could get novotel Edinburgh on the dates we wanted. Everything was great until the pool went out of use. The pool was our reason in choosing novotel. After a chat with the manager I managed to a family room in novotel Edinburgh without further changes. Our taxi to the other hotel was also payed for us. We had a great time relaxing in the hot tub while the children played in the pool. Staff were amazing nothing was to much trouble. This is my favourite hotel for work

Great - reception staff were welcoming and the room was lovely. Really nice decor, smelt lovely when I walked in and was super clean.

Hotel in great position friendly staff and good facilities live music in comfortable bar lounge area everything you needed at breakfast

staying as attending a course, hotel ladies toilet facilities disgusting day 2 and raised this with reception staff who dealt with professionally. Breakfast was great good choice and quality. Dinner I chose to eat in the bar, great service and very pleasant lady on the bar which was nice as I was dining alone.

Room was lovely and decent size. However it was freezing the whole time we stayed (3 nights). Could not get warm and the bed covers were also really thin. Tried to use the spa on our first day to only be in 30 mins. The changing facilities were tiny and guest from the pool area kept opening the doors and leaving these open while you tried to change. The pool area was also very dirty, plasters under the seats and dirty floors around the full spa area. The spa was also full with children, using the sauna, steam room and jacuzzi which stayed over 16s only, this was not the case. So we could not enjoy the facilities we had paid for. This should at least be monitored by staff even with a walk through every so often.

We reslly enjoyed our stay with you, great to have a room upgrade and the staff were helpful. The only drawback was breakfast which was very busy and with only one coffee machineworking was a bit of a pain so coffee and tea bought to the table would have been better.

small rooms, basic breakfast, clean rooms

Standard stay. Team could engage more with guests especially given it was the festive period when we stayed. Hugely disappointed that we went to eat in the restaurant on the Saturday evening we were told they couldn’t tell us when we’d be served as you had a function (not our problem if you have functions staff up) the bar service was shocking and the restaurant manager that evening was uninterested.

Very good thank you. I thought the rooms were spacious, the staff excellent and the value for money superb.

Was very smooth checking in. Receptionist were very patient and informative. Enjoyed the bars atmosphere and the live music was a very nice touch. Good times for breakfast allowing us to have a lay in.

Staff were amazing, got a complimentary upgrade to executive room.which was the best treat ever after having such a bad year. I love Novotel Hotel, usually stay at Edinburgh Park one but service has gone down hill (we were originally booked in there on Saturday but something was wrong with the pool, I stressed that the reason I come here with my kids is for the pool, the girl said sorry but we can't do anything for you and that I could try the sister hotel in the town centre, I felt there could have been more compassion afterall I had traveled over 1 hour 30 mins) This was the first time trying the one in the centre......will definitely be back. Keep up your good work..

Disappointing as this is a lovely hotel serving delicious food with well looked after rooms and yet our room wasn't ready, we didn't get the room we booked and the towels were unbelievably small!

Friendly staff, good facilities (pool, bar), decent breakfast. Room slightly tired looking in places (shower room).

Overall the stay was pretty good. The location is very convenient to many areas of the city. We did have an issue with a smelly shower that was never fully resolved. Additionally, improvements could be made to the breakfast area. The morning that we chose to eat breakfast (which was a good price), the queue's were terrible and there were often long periods of time without certain food available. Subsequently, we chose not to eat there again.