Novotel Wellington Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 9,411 reviews

ALLSAFE approved hotel

Novotel Wellington
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+ 23 Services

Hotel extras

  • Direct access to business and shopping districts

  • Moments walk to the waterfront and event venues

  • The modern Caucus restaurant and bar offers contemporary cuisine and delectable drinks

  • Rooms with views of the harbour and the city

  • Modern conveniences like Wi-Fi, electric car recharging parking, and 24-hour reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Wellington

133 The Terrace
6011 wellington
new zealand

Tel: +6449181900

Fax: (+64)4/9181901

Check-in from 14h00

Check out up to 11h00

  • TRANZ RAIL :  INTER CITY BU WELLINGTON

  • By plane

    WELLINGTON INTLAIRPORT At 9.66km / 6 miles

GPS :-41.28376, 174.774502

Exhibition centre

  • CIVIC SQUARE 2.0 km / 1.24 mi
  • QUEENS WHARF EVENTS 0.5 km / 0.31 mi

Hotel services

CAUCUS RESTAURANT

Caucus Restaurant and Bar offers contemporary New Zealand cuisine in a relaxed setting. Caucus Restaurant provides a buffet breakfast (6.30am to 10am), all day dining (10am to 6pm), a la carte dinner (6pm to 9pm) as well as 24 hour room service.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • One Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 139 rooms
    • 6 rooms for people with reduced mobility
    • No family room
    • 8 connecting rooms
    • No non-smoking room
    • 10 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel Additional charge
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
Access to property
  • TESLA Recharging Unit
    • On site
  • Valet park - onsite Additional charge
    • On site
    • 24 parking spaces
    • Private
    • TESLA recharging units
    • Electric car recharging units 7 kVA
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
  • Self park - Prime Parking Additional charge
    • Near the property
    • No parking space
    • Public
    • Parking opened 24/7
    • Parking with security service
Well-being
  • In Balance Gym
    • On site
  • Synergy Health & Fitness Club
    • Nearby
Family
  • Services for children
    • Play area

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting room

From 1 to 16 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Meeting room

  • Screen

  • Audio and video equipment

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

A modern spacious room with a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children. A modern spacious room with city or harbour view, a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children.

Our guest reviews for
Novotel Wellington

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,411 reviews

TripAdvisor Rating 4.0/5

2,426 reviews

Great stay! Great staff!

Customer review rating 4.0/5

Lisa B. Couples - 23/11/2021 Confirmed reviews ALL

Loved our room, our robes & how accommodating the staff were. Our only disappointment was the size of our room service meals were a lot smaller than the last time we stayed. A spa or sauna would have made this the best stay

Dear Lisa B., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Puneeth Talari Front Office Manager
Customer review rating 4.0/5

Anonymous Families - 23/11/2021 Confirmed reviews ALL

Excellent customer service, rooms very clean and bed soooo comfortable, only issue was no windows and got really stuffy and air con didn't want to go below 18 degrees. Ordered room service to surprise my daughter on her 21st for her birthday breakfast and the food was exceptional!!

Customer review rating 4.5/5

Matt D. Families - 23/11/2021 Confirmed reviews ALL

Great stay, everything was easy.

Dear Matthew D., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Puneeth Talari Front Office Manager

Great stay

Customer review rating 3.5/5

Craig O. Couples - 22/11/2021 Confirmed reviews ALL

We enjoyed our stay & would stay again

Dear Craig o., Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Regards, Puneeth Talari Front Office Manager

Very comfortable

Customer review rating 5.0/5

Charlotte Solo - 22/11/2021 Confirmed reviews ALL

From the welcome to the room was nothing I could fault . Was so close to the CBD and the information given at checkin was very helpful .

Beautiful big rooms and affordable

Customer review rating 3.5/5

Samiuela Families - 21/11/2021 Confirmed reviews ALL

Loved our stay. Awesome price. Only downer was the service of breakfast that took a while for it to arrive after placing our order. Otherwise my family enjoyed our stay and will be back.

Dear Lupeti F., Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Regards, Puneeth Talari Front Office Manager

Excellent stay

Customer review rating 5.0/5

Donelle Families - 19/11/2021 Confirmed reviews ALL

Great service Friendly staff Awesome location Clean and tidy

Centrally located

Customer review rating 3.5/5

Felicity L. Couples - 18/11/2021 Confirmed reviews ALL

Overall good, One lift been out of action compounded the problem on arrival

Dear Felicity L., Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Regards, Puneeth Talari Front Office Manager

Another pleasant stay

Customer review rating 4.0/5

Brenda Couples - 18/11/2021 Confirmed reviews ALL

We stayed 3 nights as a short break from home. Service was better than our previous stay. Rooms are very comfortable. Location is excellent. The dinner menu in the restaurant suits us. We will keep using this hotel as our choice when in Wellington. We did get very frustrated with the number pf guests not wearing masks, and wandering around the hotel, getting in the lift with strangers, standing to block the accessway around the restaurant, etc. When I was asked at checkout how our stay was I mentioned this, and was pleased to see the gentleman finish dealing with me, then immediately go to offer masks to the 4 people standing waiting for the lift. Not the hotel's fault, but these people are so inconsiderate. I do not know the answer for the hotel - they should not have to police enforcement, and what do they do with people who refuse to comply?

Dear Brenda C., Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Regards, Puneeth Talari Front Office Manager

Great hotel, but i wonder about the worth of loyalty programmes if the status obtained is not recognised.

Customer review rating 3.0/5

Albert M. Business - 17/11/2021 Confirmed reviews ALL

I had to ask about an upgrade as part of rhe gold status, and was told a room with a view of pieces of rhe harbour was an upgrade (was on the 7th floor) My last experience at the Novotel in CHC, was supurb as the upgrade hadbeen applied prior to my check in.

Dear Albert M., Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Regards, Puneeth Talari Front Office Manager

Well located

Customer review rating 4.0/5

Howard S. Friends - 16/11/2021 Confirmed reviews ALL

Helpful staff and economical parking.

Dear Howard S., Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Regards, Puneeth Talari Front Office Manager

Comfortable Hotel

Customer review rating 4.5/5

Anonymous Couples - 16/11/2021 Confirmed reviews ALL

It was good

Dear David H., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Puneeth Talari Front Office Manager

Alright

Customer review rating 3.5/5

Nick Couples - 16/11/2021 Confirmed reviews ALL

We were only there for one night and only really slept there. The hotel is getting quite tired now and well due for a renovation. Our room had black mouldy grouting and frayed carpet and the rest of the hotel looked and felt quite tired. We only had one towel when we arrived in the room although more arrived after we asked for them. I also object to being charged $4.50 for a glass of soda water!

Great location, comfortable room. Breakfast lacking.

Customer review rating 3.5/5

Mrs Solo - 16/11/2021 Confirmed reviews ALL

Easy check in, helpful staff and comfortable room. Disappointed with the breakfast though, it got forgotten and then was not nicely cooked. Would stay again.

Very average

Customer review rating 2.5/5

Kaleb W. Business - 16/11/2021 Confirmed reviews ALL

Thermostat was not working in room, read 18 C but was actually a stifling 23-24 C consistently and could not open the windows. No included breakfast, standard toast and cereal breakfast overpriced ($25), was moved rooms because TV was broken. Breakfast staff were rude and dismissive when I went to get a coffee in the morning. If I paid for the hotel myself I would have rated lower. Was not very impressed with my stay.

Good stay

Customer review rating 4.5/5

Chelsea Friends - 16/11/2021 Confirmed reviews ALL

Good stay at novotel wellington again this weekend just been. Nice staff, rooms were good. Aircon a little hot in the rooms and couldn't drop below 18 but we managed it. Appreciated the special touch and putting us side by side as requested thanks :)

Dear Chelsea C., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Regards, Puneeth Talari Front Office Manager

Our Stay

TripAdvisor rating 3.0/5

davidR8509SZ 03/11/2021 TripAdvisor review

Waited 40 minutes for breakfast missing fruit and yoghurt had run out. Lifted receiver for phone in room and very dirty. No shower cap in bathroom. understaffed have been going there for years not sure I'll be going back. I would have have thought in these uncertain times service would have been better considering you cannot welcome overseas guests.

One night stay

TripAdvisor rating 3.0/5

skirrowsnz 25/10/2021 TripAdvisor review

Room OK, Staff great. Food very average at best. No buffet breakfast!! due to COVID, Tick box breakfast Menu confused the kitchen staff so they decided to just give us a slice of toast. The quality of the food was simply dreadful and should not be served. Period. Staff very pleasant and friendly.

Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services.

Welly on a plate

TripAdvisor rating 5.0/5

angtarrant Business - 18/08/2021 TripAdvisor review

Loved the room. Staff were not versed well. One didn’t know about the pool. The other lady couldn’t sort my account. Otherwise great. The lift down to street needs cleaning. Not a good look as an entrance for the hotel.

Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services.

Great Location

TripAdvisor rating 4.0/5

lynda w Business - 25/07/2021 TripAdvisor review

Always a nice stay, handy to everything on either The Terrace or Lambton Quay, rooms are clean and tidy. Food of good quality, and beds are really comfortable. Staff are friendly. Breakfasts are good.

Dear Lynda, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Our most recent 20 reviews

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