Novotel Duesseldorf City West (Seestern) Hotel 4 stars

Customer review rating 4.3/5 3,213 reviews
Novotel Duesseldorf City West (Seestern)
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Hotel extras

  • Ideally located business hotel equipped for meetings

  • Modern, spacious rooms with desk and WiFi

  • Play areas; children stay free of charge

  • Restaurant with early bird breakfast from 4am and terrace

  • Direct U-Bahn links from the hotel to local attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Golf course 18 holes (Nearby)
  • Outdoor tennis court (Nearby)
  • Jogging track (Nearby)
Business services
  • 16 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Duesseldorf City West (Seestern)

Niederkasseler Lohweg 179
40547
duesseldorf
germany

Tel: +49211520600

Fax: (+49)211/52060888

Contact email

Check-in from 15h00

Check out up to 12h00

  • 828,836 :  828,836 Am Seestern

  • U76,U74 :  U76,U74 PRINZENALLEE

  • U77 :  U77 SEESTERN

  • By plane

    DUESSELDORF At 8km / 4.97 miles

  • By plane

    KOELN At 75km / 46.61 miles

  • By car

    SEESTERN At 0.5km / 0.31 miles

  • By train

    MAIN STATION DUS At 6.5km / 4.04 miles

GPS :51.241248, 6.735687

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • TV with VCR

  • Videoconferencing

  • Audio and video equipment

  • Video camera

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our restaurants and bars

NOVO²

Type of cuisine: International

Novo² offers an innovative combination of Lounge Bar, and Eating/Business area with a totally new developed Food concept. Feel good and be inspired by our easy and attractive kitchen. We are looking forward to welcoming you.

Lunch

06:30 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO² BAR

Photo non contractuelle / Strictly non binding

Salads and burgers, wine and champagne, long drinks and cocktails, coffee specialties and Altbier - we are on hand to serve you your favorite drink at our Novo² lounge from 10am to 1am. Escape from the stresses of everyday life!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Duesseldorf City West (Seestern)

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,213 reviews

tripadvisor

TripAdvisor Rating 4.0/5

787 reviews

Good stay

Customer review rating 4.3/5

Hongxing B. Business - 22/03/2020 Confirmed reviews ALL

The Reception is passion and the room is very clean,I feel comfortable during my stay.

Dear Hongxing B., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West (Seestern). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

a very pleseant stay

Customer review rating 4.3/5

Stephanie R. Solo - 21/03/2020 Confirmed reviews ALL

very pleasend very friendly workers

Dear Mrs R., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West (Seestern). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Good stay

Customer review rating 4.3/5

Finn Business - 20/03/2020 Confirmed reviews ALL

Everything is good (especially for the Wifi) except that one service people can open my door without permit and with a bad attitude.

Dear Yizhou, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Novotel Team

Good for Business

Customer review rating 4.3/5

Vm Business - 20/03/2020 Confirmed reviews ALL

Was fine to stay for couple of nights for business.

Dear Vincent M., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West (Seestern). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Comfortable stay

Customer review rating 4.3/5

T P. Business - 09/03/2020 Confirmed reviews ALL

I spent 4 nights at the hotel for a business trip and had an enjoyable experience . The room was spacious and the bar food was tasty although a little expensive. The vouchers for items and the reception shop in the room was a very nice touch. The hotel is well situated for access to the airport and the Böhler Areal .

Dear Mr P. , We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West (Seestern). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Everything well, but Loyality Status ignored.

Customer review rating 4.3/5

Bruno Business - 03/03/2020 Confirmed reviews ALL

Everything OK. Place nice and so is staff. Room OK, bathroom (tub and sink) reminded me of Ibis though :-) (old style standard plastic things). Usually when I get to a Accor hotel, being platinum member, I enjoy a few privileges. Those being: registration form and room key are usually ready on arrival, voucher for welcome drink and premium internet (if available), and some small welcome (bottle of water, some little sweets or fruit or so) in the room etc. None of this was provided this time.

Dear Bruno, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Novotel Team

Felt like home

TripAdvisor rating 4.0/5

Mazinsg Business - 29/02/2020 TripAdvisor review

The staff were very friendly , the room was very comfortable and the location close to the places I had to go to , I arrived in the late afternoon and the restaurant team received me with a delicious menu

Good stay at Novotel Seestern

Customer review rating 4.3/5

Bert Business - 27/02/2020 Confirmed reviews ALL

Stay was very good. I noticed that the rooms have been renewed are looking fresh and up-to-date again. The bathroom has not been changed.

Average

Customer review rating 4.3/5

Mario Business - 19/02/2020 Confirmed reviews ALL

Except that your desk has forgoten to tell me that you are charging the parking place, for some reason I had to pay parking for 3 days although I had stayed 2 days (bit less than that), there were no towels in the room, sink didnt work properly, room service was not available after 22.00 although it is advertised that it works 24 hrs ariund the clock, desk told us that we can have late diner, however, restaurant said that it closes at 22.00 and that it is to late to serve us, room service drinked gratuity mineral water (actually only half bottle other half they left for me, which is fair I guess) and took my toffies, I can say that room was good and bed was indeed good.

Dear Mr H., thank you for taking the time to tell us about your experience at the Novotel Duesseldorf City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Bed had a dried pool of piss on it

Customer review rating 4.3/5

Anonymous Business - 15/02/2020 Confirmed reviews ALL

I have made a habit of checking the bed for bedbugs. Didnt find any but found that the sheet was directly on top of the mattress, which had a big stain on it, looked like a puddle of piss had drained on it. Got a new room and it was OK. Also had a protective sheet between thr top sheet and mattress, unlike the first room, so really makes me wonder how housekeeping could have accidentally missed the situation im first room...

Pleasant

Customer review rating 4.3/5

Alex Business - 10/02/2020 Confirmed reviews ALL

Overall, I had a pleasant stay at the hotel. Nevertheless, the rooms should be refurbished a bit. They start looking old.

Cher Monsieur R., nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Novotel Düsseldorf. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes. En espérant vous recevoir à nouveau à Düsseldorf, très cordialement Annick Richard stellv. Hoteldirektorin/Executive Manager

Novotel Am Seestern

TripAdvisor rating 4.0/5

PeNor Business - 09/02/2020 TripAdvisor review

Hotel is modern and well-located for the businesses around the Düsseldorf Seestern area. Easily reachable from the main station via several trams. Internet easy to use and sufficient. Staff friendly and room fine.

Dear PeNor, thank you very much for your feedback following your stay in Novotel Düsseldorf and your compliment concerning the staff. We hope to see you soon again in Düsseldorf. Sincerely, Annick Richard / Executive Manager

Ok

Customer review rating 4.3/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Average hotel, carpet in room is not Ok, bathrom not very modern, strong sigarette smell in the bathroom during my whole stay. Comes through the ventilation system. Smoking directly outside the hotel entrence is not good.

Dear Mr B., thank you for your feedback. Unfortunately, you were not satisfied with your stay and the services in our hotel. We are sorry about it and we do apologize. Our highest aim is it to enable our guests a pleasant stay. We take your criticism seriously and be sure we constantly strive to improve our ser-vices. With best regards, Annick Richard Executive Manager

Fine but from 4* more expected

Customer review rating 4.3/5

Beatrix Business - 08/02/2020 Confirmed reviews ALL

the same breakfast every morning, after 5 days its really boring. i got one towel except for two one time, soap fisnihed in distributors in bathroom plus very hard to get it from it, when it was. Hair dryer not working.

Dear Mrs B., Thank you for taking the time to tell us about your experience at the Novotel Duesseldorf City West. I am sorry that your experience did not meet your expectations. We take your criticism seriously and be sure we constantly strive to improve our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Great staff, tired hotel

Customer review rating 4.3/5

Mark P. Families - 04/02/2020 Confirmed reviews ALL

Very happy with the staff - pleasant and accommodating. Unfortunately, this is the worst Novotel we have stayed in. To set context, we like Novotel as it is well set-up for families. This Novotel was nice in the public areas e.g. dining area and reception; however the room was very tired. Uncomfortable bed. Bathroom was from the 1960s and the amenities e.g kettle was very old. No coffee machine like in other Novotels we have stayed in. Definitely not a 4-star hotel, more 3-star at the best.

Dear Mr. P., thank you for your return concerning your stay in Novotel Düsseldorf. We are very happy to hear you were satisfied with the staff. We are sorry that your experience concerning the room did not meet your expectations. We already began at the end of 2019 with the renovation of the rooms and we hope we can convince you with our new product next time you are coming in Düsseldorf. Best regards from germany, Annick Richard stellv. Hoteldirektorin/Executive Manager

Clean room and good internet

Customer review rating 4.3/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

Friendly and efficient staff along with a clean and comfortable room made this a pleasant stay.

Very old room

Customer review rating 4.3/5

Anonymous Business - 25/01/2020 Confirmed reviews ALL

Very old rooms, the shower broke during stay

Dear Philipp L., thank you for taking the time to tell us about your experience at the Novotel Duesseldorf City West. I am sorry that your experience did not meet your expectations. We already began with the renovation of the rooms and hope we can convince you with our new rooms. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Poor room, cockroach and smal single bed

Customer review rating 4.3/5

Neil M. Business - 20/01/2020 Confirmed reviews ALL

Not great. Poor room, cockroach and small single bed

Dear Mr M., we are very sorry that we could not met your expectations. We already began end of last year with the renvotion of the rooms. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Perfect stay

Customer review rating 4.3/5

Annabel Business - 11/01/2020 Confirmed reviews ALL

Nice bedroom, good breakfast, staff hotel really nice and always happy to help

Excellent

Customer review rating 4.3/5

Avi Families - 07/01/2020 Confirmed reviews ALL

Excellent service

Dear Mrs M., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager
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