Novotel Munich City Hotel 4 stars

Customer review rating 4.5/5 9,509 reviews
Novotel Munich City
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+ 23 Services

Hotel extras

  • Centrally located in Munich with good connections to public transport and the airport

  • 307 refurbished guest rooms, each with a 55-inch flatscreen TV and free WIFI

  • THE FLAVE restaurant with international cuisine and snacks

  • Bike rental

  • Separate conference center with the "GREAT Meetings" by Novotel overall design

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchangePaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Jogging track (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Munich City

Hochstrasse 11
Bayern
81669
munich
germany

Tel: +4989661070

Fax: (+49)89/66107999

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS 17 :  BUS 17 AM GASTEIG

  • S1-S8 :  S1-S8 ROSENHEIMERPLATZ

  • TRAM 16 :  TRAM 16 AM GASTEIG

  • By plane

    MUC F.J. STRAUSS At 36km / 22.37 miles

  • By train

    HAUPTBANHOF At 5km / 3 miles

  • By train

    MUNICH/MUENCHEN At 5km / 3.11 miles

  • By train

    OSTBAHNHOF At 1.5km / 0.93 miles

GPS :48.129516, 11.58865

Companies and event centres nearby

Companies

BMW7.0 km / 4.35 mi
HYPO VEREINSBANK5.0 km / 3.11 mi
SIEMENS5.0 km / 3.11 mi

Congress centre

MOC15.0 km / 9.32 mi

Exhibition centre

MESSE MUENCHEN ICM10.0 km / 6.21 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Auditorium

  • Soundproof

  • TV with VCR

  • Meeting room

  • Video camera

  • Syndicated room

  • Videoconferencing

  • Audio and video equipment

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Overhead projector

  • Airconditioned meeting room

  • Video equipment

  • High speed transmission line

Go back to tab

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Accessible room

Standard room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Business Room with 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Executive Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

MyRoom by Anne: Fernweh

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

MyRoom by Yvonne: A natural escape and fascination with the forest

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Suite with 1 double bed and 1 sofa

  • Max. number of persons: 2
  • Area: From 70
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

THE FLAVE

Type of cuisine: International

In THE FLAVE restaurant, everything revolves around the Munich food market! Every day we offer a varied and fresh selection to choose from. Whether you fancy a snack or something heartier, bread rolls are a satisfying treat at any time.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE FLAVE

Photo non contractuelle / Strictly non binding

Take a break at THE FLAVE restaurant, which is open daily until 1:00am, or while away the evening with a drink. Don't forget to try our range of delicious tapas to keep hunger at bay.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Munich City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,509 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,339 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Wonderful stay!

Customer review rating 4.5/5

Anonymous Friends - 21/03/2020 Confirmed reviews ALL

The service staff was very helpful. Sauna and swimming pool was super!

Dear Ms. B., Thank you for staying with us at Novotel München City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Very good

Customer review rating 4.5/5

Victor S. Families - 12/03/2020 Confirmed reviews ALL

Helpful staff. Quick checkin and check out. Great cleanliness. Excelent breakfast.

Dear Mr. F., Thank you for staying with us at Novotel München City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the lovely remarks on the breakfast and the staff!. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

comfortable

Customer review rating 4.5/5

Anonymous Families - 11/03/2020 Confirmed reviews ALL

Generally comfortable The family room is abit congested and the bathtub facet was leaking when turned on.

Dear Ms. I., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the nice feedback on the comfort, and also for your critique and suggestions on improvement regarding the room & the bathroom. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l
Customer review rating 4.5/5

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

Okay

Sehr geehrter Herr H., herzlichen Dank für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Novotel München City zu bewerten. Über das grundsätzlich positive Feedback und die guten Noten für unser Frühstück freuen wir uns, vielen Dank dafür. Allerdings habe ich auch bemerkt, dass die Bewertung in vielen Kategorien noch "Luft nach oben" beinhaltet. Seien Sie bitte versichert, dass wir dies intern zum Thema machen und uns bemühen werden, in diesen Bereichen noch besser zu werden. Gemeinsam mit meinen Mitarbeiterinnen und Mitarbeitern freue ich mich auf Ihren nächsten Besuch und hoffe, Sie dann vollends von uns überzeugen zu können. Mit besten Grüßen, Ihr Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

2nd visit

Customer review rating 4.5/5

Dannyr Couples - 09/03/2020 Confirmed reviews ALL

Parking was easy,check in ok,gentleman was probably new employee but he was doing ok.Room very nice but interesting part was that as gold member we didn't have complimentary water.We did receive voucher for drink.

Dear Mr. R., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services again. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Great place to stay in Munich!

Customer review rating 4.5/5

Sergey T. Business - 07/03/2020 Confirmed reviews ALL

This is the best place to stay in Munich. Great location, clean and well appointed rooms, nice bar with good authentic food. But most importantly - professional and truly carrying personnel. This is the best team ever!

Dear Mr. T., Wow!!!! Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Excellent

Customer review rating 4.5/5

Thomas Business - 04/03/2020 Confirmed reviews ALL

Very comfortable bed and pillows Excellent breakfast

Dear Mr. C., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the bed & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l
Customer review rating 4.5/5

Danilo Couples - 04/03/2020 Confirmed reviews ALL

I tired to contact the front desk couple of times and the phone was always busy. In both situations I had to call from my mobile to the hotel landline to be able to talk. The room service never replaced the coffee from one day to the other (even to ask for more coffee I had to use my mobile!) The room was way too hot. The only way to low the temperature was to keep the window open. The good point was that the staff in the front desk (and over the phone) were very friendly very friendly

Dear Mr. Osti, I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the nice feedback on the reception staff, and also for your critique and suggestions on improvement regarding the house-keeping and the air conditioning. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Beautiful Hotel

Customer review rating 4.5/5

Jenn Couples - 02/03/2020 Confirmed reviews ALL

A great way to escape for a weekend, beds very comfy,Roms are beautiful designed and clean...from the pool side,Sauna and gym just perfect Novotel il definitely be back ...it’s definitely worth giving out your coins for

Dear Ms. H., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Really pleasant

Customer review rating 4.5/5

Anonymous Families - 02/03/2020 Confirmed reviews ALL

Staff all excellent, helpful and attentive. Room was excellent overall but felt cramped just as you walked in the room.

Dear Ms. B., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

nice, clean rooms. Very silent, great breakfast!

Customer review rating 4.5/5

Il Families - 01/03/2020 Confirmed reviews ALL

nice, clean rooms. Very silent, great breakfast! only the bathroom was rather small for 4 people. The diner was also rather expensive. Other than that, all was great!

Dear Ms. L., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the nice feedback on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Great stay.

Customer review rating 4.5/5

J. W. Families - 01/03/2020 Confirmed reviews ALL

All OK. But were not allocated our favourite room, in which we had stayed before. Otherwise very good stay.

Dear Mr. W., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Great

Customer review rating 4.5/5

Ken Business - 26/02/2020 Confirmed reviews ALL

Very enjoyable

Dear Mr. A., Thank you for staying with us at Novotel München City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Good Option for stay in Munich but bad room management

TripAdvisor rating 4.0/5

Sean H 26/02/2020 TripAdvisor review

The hotel was nice and centrally located. Great breakfast buffet and nice facilities. Booked two rooms here to bookend our Austrian ski trip. For the 1st two night stay, we were arriving tired from an overnight flight. So, we booked an early check in as we would be arriving around noon. However, one of the rooms wasn't ready until almost 14:00. What's the point of charging an early check-in fee to not be able to check-in early? On the return trip 2 night stay, we discovered that the two rooms we booked together, months in advance, weren't together,. In fact, not even on the same floor. Again what's the point of booking rooms together in advance if the hotel isn't going to put them together? The rooms were comfortable but super hot. On second stay, I had heat off and window open but still too hot in room for comfortable sleep.

Customer review rating 4.5/5

Anonymous Business - 25/02/2020 Confirmed reviews ALL

Great as always and this time special entertainment with the test fire-alarm ;-). Special thanks to the receptionist during check-in for informing me up-front and friendly support during the fire-alarm test by Anna (!?) from reception desk.

Dear Mr. B., Thank you for staying with us at Novotel München City and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff & the special entertainment with the test fire-alarm ;-). We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

comfortable, welcoming and well located

Customer review rating 4.5/5

Chris Families - 25/02/2020 Confirmed reviews ALL

Welcoming. Breakfast was good quality. Ideal for us (a Saturday overnight with children before returning home next day).

Dear Mr. M., Thank you for staying with us at Novotel München City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the breakfast in particular. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Very good

Customer review rating 4.5/5

B. Families - 23/02/2020 Confirmed reviews ALL

The breakfast, the services, the swimming pool as well as the fitness room make the hotel a real 4 stars. In addition place is close to the centre by walk.

Dear Mr. B., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

A very Family Friendly Hotel with excellent staff

Customer review rating 4.5/5

Anonymous Families - 23/02/2020 Confirmed reviews ALL

A very nice evening and the children loved the pool and the Kinder Zimmer room. My one complaint is that you don't have two double beds in the family rooms - only a sofa bed. So it wasn't a very comfortable night's sleep for me (compared to your Nuremburg Hotel which has two double beds in the rooms). But we would definitely come back again because the children loved it so much.

Dear Ms. W., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the nice feedback on the pool, and also for your critique and suggestions on improvement regarding the room/the second bed. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you and your family back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

We enjoyed our stay.

Customer review rating 4.5/5

Wjb Families - 23/02/2020 Confirmed reviews ALL

Friendly, comfortable, and enjoyable.

Dear Mr. B., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the nice comment. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Room was nice but overall service below par

Customer review rating 4.5/5

Xavier B. Business - 21/02/2020 Confirmed reviews ALL

Room was nice, modern and clean. Ladies at reception were very professional. Good menu at the bar/restaurant But: - Took a long time to get served at the bar in the evening - Housekeeping knocked at my door at 8:30am asking when I was going to check out so that they could clean my room... (my colleague had the same experience) - No iron in the room. Not ideal to have to get to the ironing room on the second floor plus that room is horrible... (no windows, bare walls etc)

Dear Mr. B., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the nice feedback on the room and the reception team, and also for your critique and suggestions on improvement regarding the bar service and the house-keeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l
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