Hotel - Sofitel Washington DC Lafayette Square
Sofitel Hotel Sofitel Hotel

Sofitel Washington DC Lafayette Square Hotel

4.5/5 3,730 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AMERICAN BAR ASSOCIATION0.1 km / 0.06 mi WORLD BANK0.8 km / 0.5 mi
NATIONAL GEOGRAPHIC SOCIETY0.4 km / 0.25 mi

Congress centre

WASHINGTON DC2 km / 1.24 mi

Your meetings and events

Sofitel Washington DC Lafayette Square offers premier downtown conference facilities featuring elegant meeting spaces, superb cuisine and exemplary service. From start to finish our expert event professionals will handle every detail with style.Choose from elegant Washington DC meeting spaces including the exquisite 1,700-square-foot Paris Ballroom and six multi-purpose rooms. Onsite catering featuring modern French cuisine with a contemporary twist completes your meeting experience.

Sofitel Washington DC Lafayette Square Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ST GERMAIN 20 m2 3 m 0 0 10 0 0
BASTILLE 42 m2 3 m 36 22 24 20 30
MONTMARTRE 42 m2 3 m 36 22 24 20 30
CONCORDE 43 m2 3 m 50 24 24 33 40
MADELEINE 70 m2 3 m 75 34 38 42 60
PARIS BALLROOM 150 m2 3 m 180 51 46 110 170
    • Indoor and Outdoor facilities
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • Fine Cuisine
    • Wedding ceremony
    • Wedding co-ordinator
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Guest rooms and suites at our Washington DC luxury hotel include exquisite furnishings and vibrant artwork, blending Art Deco with modern chic. Each marble bathroom within our downtown DC luxury hotel has a glass-enclosed shower and separate bathtub.

  • 237 rooms
  • 100% non-smoking hotel
  • 19 family rooms
  • 18 connecting rooms
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • TV with on-screen billing info
    • DDI - Direct Dialing In
    • Web TV
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 11,333 reviews

Our guest reviews for
Sofitel Washington DC Lafayette Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,730 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Garry H. Families - 23/02/2020 Confirmed reviews ALL
« Wonderful hotel, near the White House. »

The room where we stayed was perfect in every way, the staff were incredible, and given the location the price was great as well.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Junior for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square. I am delighted to hear that you found the hotel wonderful, and your accommodations were perfect in every way. I am also very pleased to hear that the team was incredible, and that you liked our central location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as perfect as the previous one. A bientot! -Veronique Stalport Director of Operations

Jordan Business - 22/02/2020 Confirmed reviews ALL
« Dirty room »

My room was filthy upon arrival and I was switched due to the mini bar not being serviced and empty and electrical outlets not working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jordan R., Thank you for taking the time to tell us about your experience at the Sofitel Washington DC Lafayette Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, -Veronique Stalport Director of Operations

Kevin Solo - 22/02/2020 Confirmed reviews ALL
« Well located. Good stay »

Great service from the front desk

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Kevin for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square. I am very pleased to hear that you found us well located, and that you received great service from our Front Desk team. I am also very happy to hear that you had a good stay overall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merci! -Veronique Stalport Director of Operations

Lana C. Friends - 22/02/2020 Confirmed reviews ALL
« Great Stay and well Located! »

My 2nd time to Washington DC and 2nd time to stay at Sofitel. Great Service and the Restaurant had the Best French Toast I’ve EVER had! Everyone very helpful! Enjoyed every Moment!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Lana for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square. I am very pleased to hear that your second stay with us was great and that you received great service from the team at the hotel and the restaurant as well. I am also very happy to hear that everyone was very helpful and that you enjoyed every moment of your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as enjoyable as the previous one. Merci! -Veronique Stalport Director of Operations

Mike Business - 22/02/2020 Confirmed reviews ALL
« Good stay - poor follow up »

Hello - The hotel room and restaurant were very nice and a good experience while there. However, I've asked 4 times to receive an electronic receipt and despite being assured each time that it would be sent (once live, twice by phone and once by email), I have yet to receive it. No one has responded to my email. Instead, I received this survey. Not good customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael A., Thank you for taking the time to tell us about your experience at the Sofitel Washington DC Lafayette Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please reach out to our Front Office Director, Maryam Dymond, at ma…, and we will ensure that your folio is sent to you. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, -Veronique Stalport Director of Operations

Anonymous Business - 22/02/2020 Confirmed reviews ALL
« Best hotel in town »

Perfect combination of luxury and comfort. Staff and hotel are extremely welcoming. Exceeded expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Mary for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square. I am very pleased to hear that your stay with us was a combination of luxury and comfort, and that the team was extremely welcoming. I am also very happy to hear that your stay exceeded expectations. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as luxurious and as comfortable as the previous one. A bientot! -Veronique Stalport Director of Operations

Anonymous Business - 21/02/2020 Confirmed reviews ALL
« Good expereince »

Staff at the front desk were amazing. Room was clean. Only issue was the toilet kept on running - issue was with a faulty cap, which can be flagged by staff and easily replaced.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Yadvinder for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square. I am very pleased to hear that you had a good experience with us and that the team at the desk was amazing, as well as your accommodations clean. It is always a pleasure to receive feedback. I will share your comments with our Engineering team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merci! -Veronique Stalport Director of Operations

Charles W. Business - 21/02/2020 Confirmed reviews ALL
« comfortable »

staff was great. location great. view of the brick wall not so great. ha.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Charles for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square. I am very pleased to hear that you had a comfortable stay with us and that the team was great, as well as that you liked our central location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as comfortable as the previous one. Merci! -Veronique Stalport Director of Operations

Anonymous Business - 21/02/2020 Confirmed reviews ALL
« Work retreat, confortable and quiet room »

Room was comfortable, clean, and quiet. Large bathroom. Especially appreciated the Bose clock radio, which has terrific sound. Good food in the bar.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Lynda for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square. I am very pleased to hear that your accommodations were comfortable, clean, and quiet, as well as large. I am also very happy to hear that you liked the Bose sound system in your room and found the food at our Opaline bar, good. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as comfortable as the previous one. Merci! -Veronique Stalport Director of Operations

Gscottea Couples - 20/02/2020 Confirmed reviews ALL
« Made it Special »

Excellent and courteous staff! Stayed at the hotel for a DC visit to celebrate my wife's birthday. We called for dinner reservations at the restaurant "Joe's" prior to the trip, and they had none available. With a quick phone call, the concierge, Mesfin, was able to get us confirmed for dinner. Everything else fell into place from there. The hotel was was clean and comfortable and provided for an enjoyable environment. The location is convenient to most major attractions. We could not be happier with our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Gary for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square. I am delighted to hear that you had a special stay with us and that you found our team excellent and courteous, particularly Mesfin, who was able to secure you a last minute reservation for your wife's birthday. I am also very pleased to hear that you found the hotel clean and comfortable and provided for an enjoyable experienced as well as that you liked our central location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as special as the previous one. Merci! -Veronique Stalport Director of Operations

Gabriel Business - 19/02/2020 Confirmed reviews ALL
« Love the Hotel and its staff is warm and helpful »

Enjoy every stay at The Sofitel DC. Close to everything and surrounded by plenty of dining options.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Gabriel for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square. I am very pleased to hear that you always enjoy your stay with us and that the team is always warm and helpful, and that you like our central location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as enjoyable as the previous one. Merci! -Veronique Stalport Director of Operations

Diane B. Couples - 19/02/2020 Confirmed reviews ALL

we have been staying at the Sofitel the last 10 years and it has never disappointed. The staff is consistent so kudos to you .

Our hotel has responded to the review
Our hotel has responded to the review

Thank you James for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square. Wow! 10 years! Thank you so much for being a loyal guest at our hotel. I very pleased to hear that your stays with us never disappoint and that the service from the team is consistent. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. A bientot! -Veronique Stalport Director of Operation

Carly Couples - 19/02/2020 Confirmed reviews ALL
« Great stay!!! »

I stayed at Sofitel Washington DC for a short weekend getaway! The hotel was everything I could have asked for and more. So accommodating and everyone was so kind! The location was so close to everything! I had such a great trip!! Only complaint, when I booked I found an amazing deal 2 months prior to my reservation. There were a few occurrences where the hotel attempted to charge the full price—way more than what I confirmed originally when I made my reservation. However, when addressed, they were very apologetic and were accommodating to make sure I paid the price I originally agreed to. I was refunded the money back! Thank you so much for not giving me a difficult time!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Carly for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square. I am delighted to hear that you had a great stay with us and that the hotel was everything you could have asked for and more, and that the team was accommodating and kind. I am also pleased to hear that you liked our central location. It is always a pleasure to receive feedback. I will share your comments with our reservations team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as great as the previous one. Merci! -Veronique Stalport Director of Operations

Livan M. O. Families - 19/02/2020 Confirmed reviews ALL
« Sofitel does not settle for anything less than an excellent experience when it comes to its customers! I will be back! »

I arrived to the hotel at 4:05pm on Saturday the 15th, 2020 and was told that unfortunately my room was not available to me and may have to wait up to an hour or so to be accommodated. It was my first time traveling with my 20 month old daughter and pregnant wife so I was not pleased to hear that despite the 3pm check in time but I like to believe I am an understanding person and therefore did not cause any sort of commotion; being a business owner myself I understand things happen. Tekia (hope it is spelled correctly) said she would upgrade me for the inconvenience (which did not happen) since 5 minutes after I was given the bad news or so that I decided to stay and wait with my family after telling my wife the news, she told me they were able to get us a room which was a relief and I was ok with. The part of my experience staying with the Sofitel DC that stood out to me was that to ensure I was satisfied and taken care of; Tekia went out of her way and spoke to her supervisor (name unknown) to get approval for my family and I to have lunch and grab a drink at that bar without any expense to me which was nice. I ended up coming down later that night before heading to our dinner reservations and told her I would take her up on her offer and we sat at the hotel restaurant. After a lovely meal with a very accommodating staff (active 20 month baby) I asked for the check (Did not expect the whole dinner tab to be taken care of despite my inconvenience) only to be told the tab was already taken care of. This gesture really impacted me for all the right reasons and definitely surpassed any type of disappointment when I arrived especially since it surpassed any expectation I had. The staff at your hotel and restaurant was beyond amazing and it all started with Tekia. Being someone that travels often for business and pleasure I have to say my stay was second to none solely because of the way Tekia and the staff turned a negative into a positive on their behalf (I never complained) which showed me how genuine the interest was to ensure my family and I had a great stay. I am very pleased with you guys and ensured my 5 digit Instagram social media following (ilimitless_) knew about it since everyone is always so quick to speak of bad experiences but never the good. Thank you and I will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Livan O., Thank you for taking the time to tell us about your experience at the Sofitel Washington DC Lafayette Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, -Veronique Stalport Director of Operations

Anonymous Families - 19/02/2020 Confirmed reviews ALL
« Well located »

Nice friendly staff, poor overall experience, paid 2k for a suite for weekend stay, put me outside the elevators, and very noisy thin walls. No bed top sheet??? staff said its not done in European hotels??What is that?? So unhygienic... gross... so many places to stay in DC i would never go back here! courtyard Marriott level not 5 star ... yuk yuk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jen T., Thank you for taking the time to tell us about your experience at the Sofitel Washington DC Lafayette Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, -Veronique Stalport Director of Operations

R. Families - 19/02/2020 Confirmed reviews ALL
« Great Location »

Long weekend with family including elementary age children to visit the Smithsonian and monuments. Sofitel was well appointed with helpful staff. Do wish they had a spa on site for my wife, but otherwise a great stay with nice restaurants nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Will for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel I am delighted to hear that you found your accommodations well appointed and the team helpful. I am also very pleased to hear that our central location was convenient for your sightseeing trip. We do apologize for not having an onsite spa, but we do have spa services available on call. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. A bientot! -Veronique Stalport Director of Operations

Anonymous Business - 19/02/2020 Confirmed reviews ALL
« Excellent Location! »

Nice room, very convenient location for meetings at ICI HQ.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Keith for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square. I am very pleased to hear that you liked your accommodations and found our central location convenient for your meetings. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as convenient as the previous one. A bientot! -Veronique Stalport Director of Operation

Tara Couples - 19/02/2020 Confirmed reviews ALL
« This hotel is in a great location however some issues with the room »

Upon arrival the staff were very friendly when checking in. I had made a special request as it was my fiancés birthday and shortly after checking in, the brought up a piece of desert to the room which was nice. However, we weren't in the room 1 hr before we had issues with the toilet. The toilet completely flooded, water came pouring out. We had to use all the towels to clean up and we left the room and I spoke with a lady at reception and she assured me someone would have a look. We were also glad to get out of the room as there are not any windows or fresh air coming in and the room can be quite stuffy. We were very relaxed, we didn't demand a change of room or anything however just a clean and check up. Upon return, at midnight - 6 hours later, our room was in the same state. No one had come to check on the room or clean it. On top of that they had no note made of it on our booking, so I had to explain the situation to them again. The staff were apologetic but didn't do anything about it that night either. The next morning we explained to the cleaning staff that we had problems with the water pressure and we apologized that all our towels were used up and we asked if she could replace them. She was lovely and sweet and did a great job, but that morning we had to go downstairs to use the bathroom and we didn't have any clean towels to take showers. So there was some inconvenience with that. That night, the cleaning lady had our room perfect and we were glad to be able to use our bathroom again. When we arrived back to our hotel the Sunday, I spoke with another receptionist (third time speaking with them now) and she was very helpful and nice and apologetic and told us we wouldn't have to pay the $30 daily hotel fee. We could have asked for another room, or spoken to a manger but we thought this was a nice gesture so we left it at that. Then the next morning - when checking out I spoke with a man and I had to explain this all over again- there was no note made on my booking that his had happened and I had to go through the story all over again. I expressed that by this time I had spoken to 5 different people and not one of them must have communicated to a manager or made any note on our booking about our issue. So the lack of communication here was frustrating. He receptionist did drop the fee of the $30 fee but at this stage we were glad to be checking out. The restaurant staff, the food was lovely the cleaning lady was lovely and the receptionists were really friendly but the lack of communication became a problem. Between the cost of the hotel and our food and drinks in the lobby, we had spent a lot and I was happy as it was my partners birthday but this made our experience frustrating and I'm not sure I'd be recommending this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tara M., Thank you for taking the time to tell us about your experience at the Sofitel Washington DC Lafayette Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Cordialement, -Veronique Stalport Director of Operations

Jim A. Business - 19/02/2020 Confirmed reviews ALL
« Great service »

I am a regular, staying at least twice per month, and sometimes as many as three times for three to four nights per stay. So I can't participate in these surveys. But the last stay was for two nights, in which the concierge organized my Accor account and informed me I was Silver status and entitled to a free drink that night. Your people there -- door man, desk staff -- know me and remember me, which is always nice when one is away from home.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you James for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square. Om behalf of our team, Thank You for being a loyal guest. I am delighted to hear that you always receive great service from the team and that the hotel feels like a home away from home. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as great as the previous one. A bientot! -Veronique Stalport Director of Operations

Sone B. Couples - 19/02/2020 Confirmed reviews ALL
« Safe, great location, and close proximity to restaurants. »

We absolutely enjoyed the room and cuisine at the Opaline restaurant. All staff delivered excellent customer service. The parking fee should be reduced.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Sonia for taking the time to leave a review, We very much appreciate your comments regarding your stay at the Sofitel Washington DC Lafayette Square. I am very pleased to hear that you enjoyed your accommodations and the food at Opaline Brasserie, as well as that the team delivered excellent customer service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as enjoyable as the previous one. Merci! -Veronique Stalport Director of Operation

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