Mercure Roma Corso Trieste 4 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 621 comentários

Via Gradisca 31, 00198 ROMA, Itália

Extras do hotel

  • Hotel com certificação ALLSAFE, atribuída pela SGS

  • A 350 m das estações de metro do Coliseu das linhas B1 e 6

  • Completamente renovado por um estúdio de design de interiores

  • Quarto Deluxe com terraço privativo e banheira de hidromassagem exterior

  • Parque de estacionamento coberto

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Hotel aprovado por ALLSAFE

Localização do hotel

Mercure Roma Corso Trieste

Via Gradisca 31
00198 ROMA
Itália

GPS:41.920619, 12.513735

Telefone +39 06 852021

Fax +39 06 841 2444

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar

COPPEDE'

Uma área lounge contemporânea onde pode descontrair com uma bebida ou saborear um prato do menu Les Purs Plaisirs. A nossa equipa servir-lhe-á iguarias gastronómicas, petiscos e muito mais. TV LCD 46 pol. e Sky Calcio (futebol).

As nossas opções de alojamento

101 quartos renovados em 7 andares, incluindo Classic, Privilege, Deluxe com varanda, Deluxe com banheira de hidromassagem. Quartos comunicantes para famílias a pedido. Quartos insonorizados com parquet, A/C, FULL HD TV 49 pol. com canais internacionais, WIFI gratuito, minibar, kits de chá/café. Mime-se com os nossos quartos Deluxe com mais espaço, roupão, chinelos, máquina de café Nespresso, minibar gratuito e banheira de hidromassagem privativa.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.3/5  621 comentários

Classificação do TripAdvisor  4.0/5  2.004 comentários

Bom hotel, bom serviço

Nota clientes Avis 4.5/5

Daví Casais - Comentários confirmados de ALL

Hotel em reforma, mas subiu de nível. Tudo bom. Só não entendo o café da manhã ser tão caro e pouco atraente…

Exmo Senhor N., Agradecemos os seus comentários no seguimento da sua estada no Mercure Roma Corso Trieste. Não deixaremos de partilhar os seus comentários com toda a equipa . Poderia nos dizer o que não gostou do nosso café da manhã? Lamentamos que o buffet não tenha sido do seu agrado apesar da seleção de produtos locais e uma vasta variedade de frios (queijos, salame, etc.) e quentes (ovos mexidos , becon, salsicha etc.), bem como sobremesas, incluindo rosquinhas de vinho local e tozzetti romano. Será nosso cuidado nos comprometermos mais para garantir que os produtos sejam mais valorizados no futuro. Na expectativa de acolher de novo, queira aceitar os nossos melhores cumprimentos. Lucia SILVANO FRONT OFFICE SUPERVISOR

Local flavor under international roof

Nota Tripadvisor 4.0/5

Flanders-Region Couples - Avaliação com certificação TripAdvisor

Although renovations took place in the entry hall, the staff made our welcome just fine at the side entry. This modern building has typical room layout with all accommodations. But the fusion style bar / breakfast terras area made the difference. Local cuisine at its best in a relaxed area, inside and outside. Good service of people that want u to have a good time.

Dear Client, We very much appreciate your comments regarding your stay at the Mercure Roma Corso Trieste. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,

Boa estadia

Nota clientes Avis 3.5/5

Anónimo Amigos - Comentários confirmados de ALL

O atendimento foi precário devido ao hotel estar em reforma

Terrible Customer Service led to a terrible overall experience

Nota Tripadvisor 1.0/5

roberttX8932CN Couples - Avaliação com certificação TripAdvisor

At first look, this place was very nice. Our check-in was very smooth and the restaurant in-house was decent. The room was also very clean/spacious and there’s an enjoyable view from the top floor. However, as soon as we had an issue, their true colors seemed to show. We had a room with a hot tub outside and were happy to see that they included instructions in the room for how to work it as we were planning on using it later that night after walking around town. The instructions were pretty easy: 1. Fill the hot tub 5/6 full 2. Press the power button. Easy day, right? Turns out there is no power button. The hot tub turns on automatically when it senses a certain amount of water in the tub. Also, the jets also turn on as soon as they are halfway covered. There is nothing you can do to stop it. This meant that while we were sitting in the hot tub waiting for it to fill up, the partially covered jets spewed water and dirt at our faces. It got our towels, phones, speaker, and the floor all dirty and wet. There was no way to stop it except to let it run its course. Additionally, I think there was a piece missing from the tub because there was no way to turn on the faucet for the tub without creating this fountain that shot half the water outside the tub. It was a miserable end to our exhausting day. The next morning I called and tried to explain the situation to the front desk. The lady who answered came just short of calling me stupid. She wouldn’t let me finish my sentences and simply said “it’s very simple, you just press the power button.” The rudeness continued when i had to basically beg her to send someone up to take a look at how dirty the tub was and the fountain that seemed abnormal. She sent up two people who we weren’t able to communicate with because they only spoke Italian and we only spoke English. They pointed at the “3-step hot tub instructions” in the room and then laughed at us before acting confused when I tried to show them the fountain and the dirt in the tub. After realizing we weren’t getting anywhere I stopped trying to explain. Miserable experience that led to us regretting staying at a place far from the city center and paying more for the room with a hot tub only to not be able to use it and get laughed at for it. The poor service didn’t end there, however. The day we checked out we asked them to hold our luggage for us. They agreed and while they were tagging it I told them that one of the bags were fragile and to please be careful with it. I also asked if we could write “frágile” on the tag. She said there was no need be she’s she would keep it behind the front desk to make sure it didn’t get tossed around the luggage room. When we came back our fragile bag was all in the luggage room with all the other luggage. At least some of their staff seem have serious customer service and organization issues and I can’t imagine why this is considered a 4-star hotel and it’s standards are definitely not in line with the standards of other Mercure hotels we have stayed in. Definitely do not recommend staying here with the poor customer service and the fact that it is so far from the city center.

Dear Mr. Robert, I am sorry that your last stay did not live up to your expectations, our staff is always ready to help our guests, it's one of the strengths of our hotel. a situation you mentioned has never occurred before. I will investigate to understand what could have happened and intervene to ensure that it does not occur in the future. I hope you can trust us again in the future and welcoming again as our guest.

Desagradável

Nota clientes Avis 2.0/5

Rodrigo D. B. Famílias - Comentários confirmados de ALL

Costumamos ficar sempre nos Hotéis da rede e infelizmente este foi a pior experiência até o momento. Limpeza deficitária, equipamento da casa de banho velho e desgastado, não há recepção e o check in é feito no restaurante, café da manhã pouco variado e com reposição lenta, camas desconfortáveis, Este Hotel não segue os padrões da rede. Não voltaremos a este Hotel e iremos ter mais atenção ao escolher outros hotéis da rede.

Exmo Senhor De B., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Roma Corso Trieste. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários que nos permitirá melhorar e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Mathieu Saas General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 309 comentários 8.9/10 Localização
  • 504 comentários 7.2/10 Quarto
  • 441 comentários 8.6/10 Serviço
  • 6 comentários 7.1/10 Internet
  • 253 comentários 7.7/10 Conforto
  • 212 comentários 7.3/10 Pequeno-almoço
  • 185 comentários 6.4/10 Limpeza
  • 139 comentários 8.3/10 Atmosfera

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