Novotel Moscow Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 7,209 reviews

ALLSAFE approved hotel

Novotel Moscow Centre
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+ 19 Services

Hotel extras

  • Two metro stations within easy reach of the hotel

  • Sheremetyevo International Airport is 30 minutes from the hotel

  • 8 conference rooms measuring over 5,382 sq. ft.(500 m²) in total

  • Fitness center with the latest equipment

  • Left luggage service for large bags

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Moscow Centre

Novoslobodskaya str 23
127055 moscow
russian federation

Fax: (+7)495/7804003

Check-in from 15h00

Check out up to 12h00

  • Bulvar Dmitria Donskogo:  Grey MENDELEEVSKAYA

  • NOVOSLOBODSKAYA:  Brown circle NOVOSLOBODSKAYA

  • By plane

    DOMODEDOVO At 70km / 43.5 miles

  • By plane

    SHEREMETYEVO-1 At 27km / 16.78 miles

  • By plane

    SHEREMETYEVO-2 At 30km / 18.64 miles

  • By plane

    VNUKOVO At 50km / 31.07 miles

  • By train

    BELORUSSKIY VOKZAL At 1km / 0.62 miles

  • By train

    SAVELOVSKIY VOKZAL At 1km / 0.62 miles

GPS:55.781617, 37.598337

Companies

  • AMCHAM 0.2 km / 0.12 mi
  • CATER PILAR 0.5 km / 0.31 mi
  • COMPRESSORS ARIEL 0.1 km / 0.06 mi
  • IKEA 20.0 km / 12.43 mi
  • KPMG 5.0 km / 3.11 mi
  • KRAFT FOODS 1.0 km / 0.62 mi
  • PHILIP MORRIS 2.0 km / 1.24 mi
  • SCHLUMBERGER 10.0 km / 6.21 mi
  • SOCIETE GENERALE 0.1 km / 0.06 mi
  • TEMENOS 0.1 km / 0.06 mi

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

COTE AZUR

Cuisine: healthy low sugar & vegetarian meals, bar food, French & gourmet, local & international cuisine. Open for breakfast 7:00-11:00 am daily. Lunch and dinner buffet is available upon group request.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 190 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Audio and video equipment

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Moscow Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,209 reviews

TripAdvisor Rating 4.0/5

1,660 reviews

Convenient location, very spacious room

Customer review rating 4.5/5

Irina S. Business - 06/01/2022 Confirmed reviews ALL

Overall experience was very good. Convenient location, spacious and clean room, tea facility in the room. Helpful staff. Very quiet but the upstairs guests were noisy in early mornings. This is the only thing which I didn’t like about my stay. The rest was fine.

Customer review rating 5.0/5

Pavel Solo - 31/12/2021 Confirmed reviews ALL

Thanks for the fruit plate!

Dear Pavel, We very much appreciate your comments regarding your stay It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katerina, Quality manager

Great location, but not really thought through

Customer review rating 1.0/5

Alex A. Business - 29/12/2021 Confirmed reviews ALL

1. The wi-fi quality is terrible. I am actually writing this review having connected my laptop to a hotpot from my mobile phone. It's impossible to get most things done using your wi-fi. 2. Things aren't thought through inside the room: you have a desk to work on, but the lamp is located at least 50cm away from the working surface. Inside the shower, the surface is virtually flat, meaning that all the water from the shower is going onto the floor in the bathroom. Also, why can't you provide proper cups for hot tea? Have you tried putting boiling water into a paper cup and drinking from it? I am sorry, but without a safety sleeve, it's plain impossible, so you have to wait until the time when the tea becomes cold. In the US, you would have been sued for not providing a safety sleeve :) 3. The sofa is of poor quality, it's impossible to sit on it without feeling the wooden frame inside. All in all, this hotel doesn't really match criteria of a 4 star hotel. 4. During my last stay, one of the two elevators which goes to floor 17 broke down. You have to wait for a few minutes for an elevator in either direction, and then obviously it stops on several times. On one occasion, it took me almost 10 minutes to get downstairs from my room.

Well located

Customer review rating 4.0/5

Olya B. Families - 26/12/2021 Confirmed reviews ALL

friendly staff, convenient location. the room had dirty curtains (greasy spots in several places), the refrigerator was turned off and it was not possible to connect it on its own late in the evening - it was necessary to somehow pull it out of the niche in order to plug it into the socket. there was no desire to call the staff for help at night. the impression was that the room had not been checked before check-in.

very helpful and friendly stuff

Customer review rating 2.5/5

Anna Business - 23/12/2021 Confirmed reviews ALL

good location, nice stuff, breakfast is ok, but I had very old furniture and room itself, mold in bathroom

Customer review rating 0.5/5

Daniel Business - 13/12/2021 Confirmed reviews ALL

The rooms are in a very bad state for many years already, especially showers and irons. This time it was impossible to properly close the door in the shower cabin and the bathroom had a very bad smell of humidity. Iron almost always flows, so when I iron, all my clothes are wet from the water....

Just normal

Customer review rating 3.5/5

Sergei Couples - 07/12/2021 Confirmed reviews ALL

Positive: next to the metro, hotel staff is really friendly. Negative: Waiting for check-in took around 15 minutes. I'd like to have fast-check in option. Room size is big enough, but I can't say that it's comfy. Too hard pillows, that's awful! Also there was too hot during the night (central heating was turned off).

great location

Customer review rating 4.5/5

Adrian Business - 05/12/2021 Confirmed reviews ALL

always consistent with the global Novotel experience

Great Location

Customer review rating 3.5/5

Rt Solo - 18/11/2021 Confirmed reviews ALL

Great location and reasonably priced, however, the room in need of redecorating. The carpet looked tired and aged looking silicon sealing around the shower glass on the bathroom. The cleaner often failed to clean the room…..

Dear guest Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katerina Quality Manager

All good

Customer review rating 5.0/5

Ron C. Business - 15/11/2021 Confirmed reviews ALL

Nice people - no hassle - very pleased

Dear Ronald, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katerina Yakushkina Quality Manager

Great location and great service

Customer review rating 5.0/5

Christos Solo - 03/11/2021 Confirmed reviews ALL

I had a great time in the hotel. First of all the reception team responded to my demands very fast and they help a lot. All the stuff is very nice and friendly towards customers. Also great location next to the metro. I will visit soon

Dear Christos We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katerina Quality manager

The good stay in the heart of Moscow

Customer review rating 5.0/5

Mikhail S. Couples - 03/11/2021 Confirmed reviews ALL

Thank you so much for pleasant stay! The staff was awesome! Thanks everybody in this hotel. Very friendly and pet-friendly hotel in the central of Moscow. The room was large and comfortable. The bed was very comfy. The breakfast is good.

Уважаемый Михаил , Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением, Катерина менеджер по стандартам и качеству

Good service, Well located, average property

Customer review rating 3.5/5

Sagar_dubai Families - 23/10/2021 Confirmed reviews ALL

The property is as budget as it can get. To be honest we were surprised it is 4 star rated. Most towels were old, carpet didn't look fresh, neither did the furniture. There was a torch in the rooms, which looked nothing more than a toy. What we liked about our stay though, is the service. The front desk staff were always amazing - prompt response, very informative, spoke good English and very professional. The house keeping staff and room service staff were pleasant and prompt too. The breakfast spread is fair, could improve. The best part of the property is its location. Metro and Bus stop bang next to the hotel, PCR test could be done at the clinic right next to the hotel and there's a McD right across the road. May be the facilities provided the hotel match the price, but we have stayed at Novotel properties in UAE and India and found them way better.

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katerina Quality Manager

Perfect and clean good hospitality

Customer review rating 5.0/5

Jazz Solo - 20/10/2021 Confirmed reviews ALL

The staff had all the answers to my questions! They made me feel comfortable and safe and the room was clean and food was excellent!

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katerina Yakushkina Quality Manager

first time back to Moscow after Covid

TripAdvisor rating 4.0/5

chiarafumagalli Business - 18/10/2021 TripAdvisor review

always a nice stay in Novotel Moscow Centre! in those times a clean and reliable hotel it is was you are really looking for! mask and sanitizer are avaliable at the front desk, and in the resturant for breakfast.

Very good stay

Customer review rating 4.5/5

Yulia Families - 02/10/2021 Confirmed reviews ALL

Very comfortable, helpful staff, perfect location, reasonable price

Уважаемая Юлия, Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. С уважением, Якушкина Катерина менеджер по стандартам и качесту

Hospitable, friendly, comfortablt, efficient, great location

TripAdvisor rating 5.0/5

Camper25465045872 Friends getaway - 12/09/2021 TripAdvisor review

I have stayed in this hotel several times by now and each visit was a very pleasant one. This to a great extent thanks to the hotel's very hospitable and freindly staff. Oksana and Maria from the booking department, Irina, Darja and Alina at the reception. They accomodated whatever requests I had about the room, Novotel services and made my stays very comfortable. I assume that all the staff here is great. The hotel has many kinds of rooms in size and bed types to choose from and is one of the few in Moscow which offers twin large rooms with two king size beds. Very comfortable and efficient for families and couples when each person prefers a king size bed of his own to sleep in. The other hotels would just have two single beds in a twin room. The only drawback of the hotel that I can point out is that it is a little dated. However everything functions properly, is clean (no foreign odors neither in public spaces nor in the rooms which is often the case un dated places) and the price is right. Location is supurb, will not dwell on it as all the informatkion is on the map. Highly recommend for staying

Dear guest, thank you so much for choosing our hotel again and again. We very much appreciate your loyalty. Thank you so much for your comments regarding your stay, we are happy that your stay was wonderful and that you enjoyed quality of our service. We can't wait to welcome you again as our guest. Sincerely yours, Katerina Yakushkina Quality Manager

Felt like at home ! Fantastic Stay !

TripAdvisor rating 5.0/5

EnjoyTaVie Business - 23/11/2020 TripAdvisor review

I stayed over a month in this hotel as I was taking some Russian language classes. This hotel is perfectly located in Moscow, right on the Mendelevskays metro station (2 min walk) ! I got upgraded for my whole stay to a very nice big room with great view on High Floor. The price is a bargain for the location and service you got. The ladies at the reception were always really nice and happy to help if needed. Only the room cleaning service could be improved...

Dear EnjoyTaVie, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Hotel with the very good breakfast, perfect location, but with average service and very old rooms ...

TripAdvisor rating 3.0/5

ibelenkov Family - 05/01/2020 TripAdvisor review

Hotel with the very good breakfast, perfect location, but with average service and very old rooms … Metro station located just around the corner (Mendeleevskaya station). The breakfast is perfect with the very wide range of food. Cleaning of the room was made very bad, cups not washed, new water and cosmetic was not refreshed (only after reminder). The rooms are very old together with the furniture, not enough electric sockets (no sockets in bathroom). Not possible to open the windows and condition works only for heating, not easy to sleep (not enough fresh air). The matrasses are very old and I was absolutely tired after sleeping every night and have a pain in my back.

Dear Ibelenkov, Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

Quality is going down

TripAdvisor rating 4.0/5

guilchiron Business - 12/12/2019 TripAdvisor review

I am staying in this hotel for 15 years. Quality of room and bathroom is dramaticly going down... No improvement in 15 years compare to mainy other Novotel. Shower water is flooding all the bathroom. Shower and sink are clog so water is poorly going out. All taps and shower are the cheapest of the market not in line with a 4 star hotel but a 2 stars as the toilet seat. Curtains are white of dust in some rooms. Furnitures are old as well as bed. But all the staff is very efficient and friendly!

Dear Guilchiron, Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexey Sharapov Front Office Manager

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