Novotel Suites Calais Coquelles Tunnel sous la Manche Hotel 4 stars

Customer review rating 4.5/5 2,144 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Suites Calais Coquelles Tunnel sous la Manche
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+ 21 Services

Hotel extras

  • 10 minutes from the train station and ferry port to England

  • 6 minutes' walk from the Cité Europe shopping center

  • Free revitalizing session on Thursday evenings

  • Free enclosed outdoor car park

  • Labeled ALLSAFE by Bureau Veritas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
  • Snack & beverage machinePaying
Leisure and activities
  • Fitness centre
  • Beach and water sports
Business services
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

Novotel Suites Calais Coquelles Tunnel sous la Manche

Place de Cantorbery
62231
coquelles
france

Tel: +33321195000

Fax: (+33)3/21195005

Check-in from 12h00

Check out up to 12h00

  • BUS :  1 Cité Europe

  • By plane

    CALAIS MARCK At 12km / 7 miles

  • By plane

    LE TOUQUET At 60km / 37 miles

  • By plane

    LILLE LESQUIN At 110km / 68 miles

  • By boat

    P&O STENA LINE At 5km / 3 miles

  • By boat

    SEAFRANCE At 5km / 3 miles

  • By car

    A16 At 2km / 1 miles

  • By car

    AUTOROUTE A16 At 2km / 1 miles

  • By train

    CALAIS FRETHUN At 6km / 3 miles

  • By train

    CALAIS VILLE At 4km / 2 miles

  • By train

    GARE TGV CENTRE At 5km / 3 miles

GPS :50.936917, 1.809344

Companies

  • ALCATEL 5.0 km / 3.0 mi
  • ARCELOR 25.0 km / 15.0 mi
  • ASTRA ZENECA 14.0 km / 8.0 mi
  • CALAIRE CHIMIE 10.0 km / 6.0 mi
  • CLINIQUE DES 2 CAPS 1.0 km / 0.0 mi
  • COCA COLA 25.0 km / 15.0 mi
  • EDF GRAVELINE 25.0 km / 15.0 mi
  • EUPEC 25.0 km / 15.0 mi
  • EUROTUNNEL 0.0 km / 0.0 mi
  • HABITAT 62-59 0.0 km / 0.0 mi
  • HOPTITAL CALAIS 5.0 km / 3.0 mi
  • KDI 10.0 km / 6.0 mi
  • KPMG 5.0 km / 3.0 mi
  • SCHAEFFLER 10.0 km / 6.0 mi
  • SCHNEIDER 1.0 km / 0.0 mi
  • SURIVITEC GROUPE 15.0 km / 9.0 mi
  • TOTAL 25.0 km / 15.0 mi
Companies

Our accommodations

Superior Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Suites

Our restaurants and bars

Suites'bar

Non contractual photo

Relax alone or with family and friends in the cozy atmosphere of our bar. Enjoy a game of foosball and listen to your favorite songs on the jukebox!

Our guest reviews for
Novotel Suites Calais Coquelles Tunnel sous la Manche

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,144 reviews

tripadvisor

TripAdvisor Rating 4.0/5

989 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great location and an enjoyable stay

Customer review rating 4.5/5

Cg Families - 31/07/2020 Confirmed reviews ALL

We have stayed at this hotel many times over the last few years and the quality is constant. You are welcomed with a smile, the room is always clean, the beds are comfortable and the staff is friendly.

Dear Madam G., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. First, thank you for your loyalty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine Assistante hébergement

Convenient location for Eurotunnel travellers

Customer review rating 4.5/5

Anonymous Families - 30/07/2020 Confirmed reviews ALL

We checked in at around 11:30pm after long drive. When we entered the room there were A LOT of flies. I mean a lot, I counted at least 20. Disgusting. I called the reception but the line was busy, so I went downstairs and spoke to the receptionist. After a while he came to our room with a sprayed. He offered to hover the room as the floor was covered with dead flies. It was midnight our children were tired so we said we don't need hoovering. Also the room was very smelly with tobacco. Somebody definitely smoked there.

Convenient for the eurotunnel

Customer review rating 4.5/5

Sarah S. Families - 28/07/2020 Confirmed reviews ALL

Brief stop overnight before getting shuttle next morning. Haven’t stayed here for several years and it is looking a bit tired now compared to other Novotel.

Dear SARAH S. We thank you for your comment about your stay in our hotel. We are glad to hear that you enjoy it. Nevertheless, we have taken into account your remarks and we will inform our maintenance service. Looking forward to welcoming you once again. Best regards. Cédric. Front Desk.

Great Staff

Customer review rating 4.5/5

Guy G. Couples - 28/07/2020 Confirmed reviews ALL

We only stayed one night. Always impressed with the dog friendly reception staff, breakfast and convenient location.

Dear GUY G. We do thank you for your positive feedback in regards to your stay in our establishment. We will share this with our team. We do are so glad to hear the fact that you fully enjoyed your stay with us. Looking forward to welcoming you once again in a near future. Best regards. Cédric. Quality Manager.

It was ok

Customer review rating 4.5/5

David Couples - 28/07/2020 Confirmed reviews ALL

Overall I was quite disappointed in this hotel and on this occasion did not feel it represented good value for money and wish I’d booked the Ibis instead. In fairness I did book the hotel on the day but there was no recognition of my gold status, no welcome drink voucher until I pointed out to the receptionist I was gold. There was also no food (not even cold food) available. I have had much better experiences at the Ibis hotels and these are supposed to be a lower brand. The room was clean and up to the usual standards but not worth the price paid.

Very comfortable stay

Customer review rating 4.5/5

C P. Couples - 26/07/2020 Confirmed reviews ALL

Friendy and efficient welcome. Clear signs regarding social distamcing. Plemty of hand sanitizers. Large and well equipped room

Dear sir P., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine Assistante hébergement
Customer review rating 4.5/5

S. Families - 22/07/2020 Confirmed reviews ALL

The room was not clean with dead bugs on the floor. Some of the skirting board were really damaged. The bathroom joints were not clean

Ideal for getting a night's rest after coming by Eurotunnel. Comfortable. good hot water

Customer review rating 4.5/5

J T. Couples - 17/07/2020 Confirmed reviews ALL

This was perfect for us to have a room and be able to eat in our room so we did not have to mix with other people due to the Covid virus.

Very Impressed

Customer review rating 4.5/5

Ross J. Families - 15/07/2020 Confirmed reviews ALL

All the staff were kind and curtious, the covid19 protection measures seemed sufficient, it's a shame not all the patrons followed them even when reminded by staff, room was clean tidy and well presented, only stayed for 1 night for stop off before travelling home but could have quite happily stayed for longer

Great stay again

Customer review rating 4.5/5

Gill H. Couples - 10/07/2020 Confirmed reviews ALL

Very friendly and helpful staff who always make us welcome. Room is spacious and very clean.

homeward bound

TripAdvisor rating 4.0/5

huw c 20/06/2020 TripAdvisor review

excellent. Lovely lady on reception, most friendly and helpful.. Didn't see anyone else except f the local police. look forward to staying here on our way back next month. I hope the people in government get their act together soon.

Very convenient and staff is extremely friendly

Customer review rating 4.5/5

Jta Business - 17/03/2020 Confirmed reviews ALL

Had to spend the night before getting into the Eurotunnel...great location, safe (seems that it's a place where the police force use as well!!!) so the car park is full of police cars as well...somehow feels safe! And best of all is the service...the staff is so friendly and welcoming...all of them...so helpful! Would definitely stay again.

Dear Mister T., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team and specially with Cedric our night shift this day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yohann, Community Manager,

very nice staff and good clean hotel

Customer review rating 4.5/5

Marshal Business - 07/03/2020 Confirmed reviews ALL

was very comfortable and staff were great

Dear Marshal B. We do thank you for your positive feedback in regards to your stay in our establishment. We are so pleased to hear the fact that you fully enjoyed it. We will share this with our team. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Excellent family room, great location for Le Shuttle

Customer review rating 4.5/5

Nev Families - 25/02/2020 Confirmed reviews ALL

I booked the as a quick overnight stay and to be honest, did not have high expectations but the room was clean, spacious and welcoming, the staff extremely helpful, the beds excellent and it had a great shower. I've stayed in places five times the price and more that haven't been half as good! Very impressed!

Dear Nevil C. We do thank you for your positive feedback about your stay in our establishment. We are so pleased to hear that you were fully satisfied. We will not hesitate to share this with our team. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

OK

Customer review rating 4.5/5

Neil H. Families - 23/02/2020 Confirmed reviews ALL

The staff as ever were friendly and very good, the reasons why the stay was 'just OK' are more to do with the facilities. The hotel was cold and the heating in the bedroom didn't seem to work, or rather we couldn't get it to work. The common areas are a bit tired and probably need a refurbishment. Having the Police stay in the Novotel and next door is fantastic but I wonder if they either need to be included in one larger breakfast area or completely segregated in a room elsewhere, it is a very odd 'feeling' having them eat a '2nd class' breakfast behind where regular guests are eating, the Hotel feels disjointed as this detracts from the feeling of 'a Hotel', altogether not a particularly pleasant thing.

Dear NEIL H., Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Further a next stay, do not hesitate to let us know of any inconvenience you can meet in your suite as we can find an issue to solve it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Balle Deputy manager

So easy from the tunnel

Customer review rating 4.5/5

Anonymous Families - 22/02/2020 Confirmed reviews ALL

Easy check in, nice clean room, friendly staff, good secure parking, quick departure

Dear C. Helen We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Very conveniently placed for shopping.

Customer review rating 4.5/5

Mr R. H. Families - 20/02/2020 Confirmed reviews ALL

Friendly hotel with superb facilities for all people regardless of age or status.

Dear H. David, We do thank you for your positive feedback about your stay in our establishment. We are so pleased to hear that you was entire satisfied. We will not hesitate to share this with our team. This is always a pleasure to welcome you each time. Thank you for your loyalty. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Convenient and comfortable

Customer review rating 4.5/5

Anonymous Couples - 14/02/2020 Confirmed reviews ALL

Good location for a one-night stay whilst shopping at Cite Europe. Clean and comfortable. Stayed in a Superior suite to access the kitchenette facilities which were adequate for our needs.

Dear C. Martin We thank you for your positive feedback about your stay in our establishment. We are glad to hear that you were fully satisfied. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Great stay to break up the journey overnight

Customer review rating 4.5/5

Lesley Families - 13/02/2020 Confirmed reviews ALL

Excellent staff, room, food.

Dear Lesley J. We do thank you for your positive feedback in regards to your stay in our establishment. We are so glad to hear that your were fully satisfied. We will share this with our team. Looking forward to welcoming you once again. Best regards. Cédric. Quality Manager.

Good stay welcoming staff

Customer review rating 4.5/5

Wilkowon Families - 09/02/2020 Confirmed reviews ALL

Nice room. Very close to channel tunnel, shopping centre and onward routes. Very solicitous receptionist.

Dear W. Richard We do thank you for your positive feedback in regards to your stay in our establishment. We are so pleased to hear that you were fully satisfied. Thus, we will share this with our team. Looking forward to welcoming you in a near future. Best regards. Cédric. Quality Manager.
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