Mercure Lisboa Hotel 4 stars

Customer review rating 4.3/5 4,160 reviews

Mercure Lisboa Hotel
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+ 20 Services

Hotel extras

  • Close to Lisbon Zoo, Gulbenkian and El Corte Inglés

  • Easy access to transport and close to many restaurants

  • Heated, covered pool on the top floor of the hotel

  • 9 meeting rooms equipped for a capacity of 150 people

  • Family rooms with extra bed, 100% non-smoking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Swimming pool open from 15/06 to 15/09
  • MassagePaying
  • Babysitting on request
  • Boat excursions
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
Nº de Registo:323
1099-051
lisbon
portugal

Tel: +351217208000

Fax: (+351)217208089


Check-in from 14h00

Check out up to 12h00

  • AEROBUS :  AEROBUS AV JOSE MALHOA

  • LINHA AZUL - GAIVOTA :  AZUL JARDIM ZOOLOGICO

  • LINHA AZUL - INTERNATIONAL :  SANTA APOLONIA

  • By plane

    LISBOA At 7km / 4.35 miles

  • By boat

    CAIS DO SODRE At 7km / 4.35 miles

  • By boat

    TERREIRO DO PACO At 7km / 4.35 miles

  • By car

    A1 At 10km / 6.25 miles

  • By car

    A2 At 2km / 1 miles

  • By car

    A5 At 2km / 1.24 miles

  • By train

    LISBOA At 6km / 3.73 miles

  • By train

    LISBOA SANTA APOLONIA At 6km / 3.73 miles

  • By train

    SANTA APOLONIA At 6km / 3.73 miles

  • By train

    SETE RIOS At 0.3km / 0.19 miles

  • By train

    SETE RIOS At 0.2km / 0.12 miles

GPS :38.737657, -9.165859

Companies

  • ANACOM 0.2 km / 0.12 mi
  • BANCO MILLENIUM BCP 0.6 km / 0.1 mi
  • BANCO POPULAR 0.0 km / 0.0 mi
  • BANCO SANTANDER 0.4 km / 0.25 mi
  • EDP 0.1 km / 0.06 mi
  • REPSOL 0.1 km / 0.06 mi
Companies

Your meetings and events

The Mercure Lisboa hotel is perfect for organizing all your meetings and events. Located right in the center of Lisbon, it has 5 fully equipped meeting rooms with natural light which can accommodate up to 150 people.Whether it's a small meeting, a business meeting, a family event or a cocktail evening, the Mercure Lisboa hotel and its team will ensure your event is a success!

meeting rooms

From 1 to 50 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Audio and video equipment

  • Podium

  • Day light

  • Slide projector

  • Syndicate rooms

  • High speed transmission line

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Put down your suitcase in one of the 104 rooms at Mercure Lisboa and start to unwind. Your relaxation is all that matters! All rooms have an additional living room, desk, mini bar, TV, private bathroom. such as an espresso machine, free drinks from the minibar and upgraded amenities; and the Suite, comprising a sleeping area and a spacious lounge. All options have a king-size bed, desk, free WIFI, safe and LCD TV.

Standard Single Room with 1 queen-size bed

  • Max. number of persons: 1
  • Area: From 18 / 194 sq ft

Standard Room with a double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Bathroom products
  • Direct dial telephone

Standard room with twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Bathroom products
  • Direct dial telephone

Standard room with 1 double bed and 1 extra bed.

Accessible room
  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Privilege Room with double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks
  • Direct dial telephone

Privilege Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Bathroom products
  • Mini bar with free soft drinks
  • Direct dial telephone
Rooms

Our restaurants and bars

Malhoa

Type of cuisine: International

BAR DAS ARTES

Non contractual photo

In bright and relaxed surroundings, enjoy a wide range of drinks and cocktails mixed by our experienced bartenders. Our team will advise you on the wide range of Mercure wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Lisboa Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,160 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,671 reviews

Bad location, no usual Platinum benefits.

Customer review rating 4.3/5

Diego S. G. Business - 23/07/2020 Confirmed reviews ALL

I booked in Novotel, as I prefere it over Mercure or others. They sent me to Mercure after my booking was confiremed with Novotel they told me that Novotel isn´t taking any guests. Anyway, Novotel and Mercure are very closed to each other. The location however, is not as I am used with Accor Hotels. For this reason alone I will not come back here during my next visit in Lisboa. Then, as a Platinum member, I had no special benefit or upgrade. At the reception they told me that they would however put the coffe machine in my room on the next day. This never happend. In the end I had to ask for a "welcome" drink when I checked out so that I could have a morning coffe. I don´t give a lower rating because I understand that many of these issues can be related to the current Corona situation.

Dear DIEGO S., Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Time for a major make up.

Customer review rating 4.3/5

Anonymous Solo - 18/07/2020 Confirmed reviews ALL

To the management: Sell or renovate this house. Everywhere in the hotel are clear signs of age (furniture, floors, elevator, bathrooms! etc.). It is very noisy. I heard the doors slamming at 07:00 in the morning and then the maid singing and whistling while cleaning the rooms. My room was not clean when I entered. There were several hairs in the bathtub and up the wall. The duvet cover was significantly torn. On the desk I found large traces of what might have been desinfection spray or something else. I was actually checked in online but still, it took the receptionist about 10 min to hand out the key without telling me why. All in all, comparing this place to other Accor houses, it was rather disappointing. This critical statement is meant to be as constructive help to improve. Please do not return with a copied standard answer.

Dear DANIEL R., Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

As usual , good stay

Customer review rating 4.3/5

Eriob Couples - 17/07/2020 Confirmed reviews ALL

even after covid-19 experience , the Hotel Offered a good service with some limitation (no swimming pool , breakfast without 'buffet' (classic service with clerk)

Dear BRENAGGI E., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Pleased with service

Customer review rating 4.3/5

John T. Couples - 10/03/2020 Confirmed reviews ALL

Great service from staff . Room clean and comfortable.

Dear JOHN T., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

No happy at all

Customer review rating 4.3/5

Richard Business - 29/02/2020 Confirmed reviews ALL

Dear Henrique, Thank you for your quick feedback. As I am travelling a lot in all Europe and using very often the hotels of Accor group, I take the opportunity and my time to make some constructive critiques of your employees and your hotel Mercure, after coming 3 times in your hotel. - There is no real warm welcome for Accor members. - I supposed to have a “better” room when I informed your reception desk that I am a GOLD member, this had to be done before i arrive. This show you clearly that your employee didn’t check before, if was a « tourist » or a GOLD member who comes often for business trip. - Even if the room was with a coffee machine but I am sorry to say it was horrible, ugly, the bathroom broken and repaired badly. The fridge was so noisy at night I had to remove the electricity of the fridge to sleep. I know you will renovate this hotel + Novotel next year may be (not yet sure as it depends on your current negotiation and contract). While you renovate this hotel, I think it will be good idea to renovate some rooms for VIP customers. The customer experience is the most important thing to have regular, profitable and satisfied customers. - My company books often my hotels in all Europe and never add breakfast because it depends If I take it or not. However. It’s written very very very clear that the hotel can take the breakfast money from the AMX provided by our AMX agency. This morning, I had a horrible experience with your employees asking me to pay just after the breakfast, feeling that if I will not pay I will escape the hotel....I had to call personally my Américain Express agency (AMX) in Paris asking them to talk and confirm to your reception desk they ca take the money. Sorry to say that but you really need to learn your employees how to treat GOLD/Premium Customers. To give you a concrete example happened to me some weeks ago in Belgium, with Novotel. I had the same situation about Breakfast, the reception Manager told me, no problem Mr C., don’t do any thing, we will solve this issue directly with your AMX, they solved it and I left happy. Do you see the difference? Today, I wasn’t happy at all of your employees and how they treated this issue of breakfast. Hope this will help you to improve my next customer experience, training your employees how to satisfy customers but also for all other GOLD/Platinum members. Obergado Best regards Richard Richard C.

Good stay for our last night before departing

Customer review rating 4.3/5

Ml Families - 26/02/2020 Confirmed reviews ALL

Good stay for our last night before departing. Nice breakfast choice!

Madame/Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Lisboa Hotel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Paulo Castro Front Office/Receção www.mercure.com

ok

Customer review rating 4.3/5

David M. Couples - 22/02/2020 Confirmed reviews ALL

Our room was ok but when using the shower it flooded the bathroom floor so we asked to be moved to another room. They gave us a pri room which was better but it really should not happen after travelling a long way the last thing you want is messing around changing rooms. This is rated a 4 star hotel well it only gets a 3 from us.

Dear DAVID M., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

comfort and good service

Customer review rating 4.3/5

Nuria R. Friends - 10/02/2020 Confirmed reviews ALL

I stayed 5 nights, very comfortable and service was excellent. Special recognition to the breakfast and dinner teams. Great human beings sensitive, courteous and very accommodating.

Dear NURIA R., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

As Home

Customer review rating 4.3/5

Eriob Friends - 02/02/2020 Confirmed reviews ALL

Excellent . Is not the first time with You and It's a pleasure every time.

Dear BRENAGGI E., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Bad

Customer review rating 4.3/5

Kirhan Business - 31/01/2020 Confirmed reviews ALL

Worst property that I have seen throughout my membership. Very old and outdated furniture and equipment in the room. Checked out from the hotel, only ONLY ONE HOUR after check in and moved to another hotel immediately, even knowing that there would be no refund. I am offered to change the room in the following days by the personnel at the reception, but I did not have the feeling that it would happen.

Dear KADIR KIRHAN U., Thank you taking the time to share your experience with us. We were very concerned to hear your comment about our property and special the room. Please rest assured that this a matter that we take very seriously. In fact, we are already taking action on some of the observations you made to us like the furniture and equipment in the room. We know that this does not change your experience but you can feel confident that we have heard your concern and are taking appropriate action. Thank you once again for your feedback, and I hope you will give us another opportunity to welcome you back in the very near future so that we may show you that we stand behind our commitment to grand hospitality. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com
Customer review rating 4.3/5

Fig Business - 27/01/2020 Confirmed reviews ALL

Estancia agradable

Dear FEDERICO I., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

nice hotel, friendly people

TripAdvisor rating 4.0/5

GeertV392 22/01/2020 TripAdvisor review

Nice hotel, friendly people at the reception (Paulo amongst others), in the bar, at the breakfast. Suites are very nice, only the bathroom with the shower in the bath being too low for taller people. We could park the car in the garage of the hotel, which was also very comfortable.

Dear Guest, Thank you very much for your time and your feedback regarding your stay in our hotel. It is very gratifying to receive such positive comments. We're glad that you enjoyed your stay with us. Comeback soon! Best regards, Cláudia Gomes Guest Relation Manager

Needs some work

Customer review rating 4.3/5

Geoff Solo - 21/01/2020 Confirmed reviews ALL

The location and price were fine. Breakfast was good. The room was in need of some work; no hot water after checkin, mould in the shower and rust on the ceiling.

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can assure you that we are taking the appropriate measures to continuously improve the quality of our services. Once again, thank you for your feedback and we look forward to welcoming you back to Mercure Lisboa. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

.

Customer review rating 4.3/5

. Families - 06/01/2020 Confirmed reviews ALL

.

Dear ESTEFANIO M., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Excellent

Customer review rating 4.3/5

Angel S. Business - 26/12/2019 Confirmed reviews ALL

Satisfactory, perfect and nice.

Dear ANGEL, Thanks for your amazing score. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the MercureTeam.

I like the way of people at the reception and restaurant behave.

Customer review rating 4.3/5

Estevao M. Families - 24/12/2019 Confirmed reviews ALL

good place to stay.

Dear ESTEVAO, Thanks for your amazing score. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the Novotel Team.

Comfortable and Trivial

TripAdvisor rating 4.0/5

ricard0201925 Business - 24/12/2019 TripAdvisor review

Nice location, friendly and courteous staff, clean and spacious rooms specially the only suite of the hotel. It would be nice to renew the menu of the restaurant once in a while, it is the same for a couple of years. It lacks a gym room and swimming pool has restricted hours.

Room basic but clean, staff were excellent

Customer review rating 4.3/5

Kevin B. Couples - 18/12/2019 Confirmed reviews ALL

Bar and restaurant staff were great, room was OK. Accor loyalty status was not acknowledged

It’s not a Mercure level.

TripAdvisor rating 4.0/5

gnyot Business - 18/12/2019 TripAdvisor review

Unfortunately, it’s totally old and uncomfortable hotel which doesn’t match to 4 stars, it doesn’t math to typical Mercure and Accor quality. There are too old rooms with no soundproofing from the doors and from the windows: even at night you can hear aircrafts or every neighbor at the corridor floor. Very poor breakfast, there are even no vegetables at all. You can see a crowd of one-day tourists at the reception almost whole the day, so you can’t connect with the staff (only 2 receptionists). The staff are good and very friendly but thay can do nothing, because of old hotel needs renovation. This hotel fits to 2 stars. I had to cancel my reservation after a couple of days and move to another. Don’t repeat my mistakes.

Poor customer service at reception

Customer review rating 4.3/5

Anonymous Couples - 11/12/2019 Confirmed reviews ALL

Checking in process was appalling. After check in, everything was ok. Wont ever stay here again

Dear TROY, Thanks for your feedback. Your review was below our hotel average and we would like to know what we could do better next time. Please write us to h3… We look forward to hear from you. Best regards Henrique and the Team.
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