Mercure Lisboa Hotel

Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 747 reviews

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Hotel extras

  • AllSafe and Clean & Safe certified. Free remote medical advice

  • Surrounded by restaurants and public transport

  • Panoramic swimming pool open 365 days.

  • Near the Zoo, Gulbenkian and El Corte Inglês

  • 5 meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 Lisbon
Portugal

GPS:38.737657, -9.165859

Telephone +351 21 720 8000

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

A Bicicleta - Novotel Lisboa

Your meetings and events

The Mercure Lisboa hotel is perfect for organizing all your meetings and events. Located right in the center of Lisbon, it has 5 fully equipped meeting rooms with natural light which can accommodate up to 150 people. Whether it's a small meeting, a business meeting, a family event or a cocktail evening, the Mercure Lisboa hotel and its team will ensure your event is a success!

Room descriptions and layouts

5 

meeting rooms

From 1 to 50 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Put down your suitcase in one of our 104 rooms at Mercure Lisboa and start to unwind. Your relaxation is all that matters! Rooms come with a desk, mini bar, TV and spacious private bathroom. Choose a room with a king-size bed or separate beds. There is also a suite available with separate living area and two LCD TVs, for a maximum of 3 people.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  747 reviews

TripAdvisor Rating  4.0/5  1,709 reviews

Disappoinment

Customer review rating 2.0/5

Maria Couples - Confirmed reviews ALL

The hotel is located quite close to the subway station and it was the only one positive side of the stay. I have a gold status but I have not experienced anything connected to be a privilged guests of accor group. The Room was on the 8th floor, the airport is not So far So i could hear planes Approching the airport. Rooms required renovation. Tv was extremaly small. I believe only one working plug . To load Mobile phones it was not enough. The reception personnel provided different information. Overall experience was awful.

Dear MARIA K., Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Fine if your room has no issues

TripAdvisor rating 3.0/5

P3848CWjustins Families - TripAdvisor review

The location and hotel itself were good. We had two rooms, one was great, the other less so. We were upgraded to a 'Privilege' room as the room we had booked was not available. Privilege was no better than the normal room. The power to the privilege room cut out twice, the first time the staff got it back on quickly and the second time (at about 11.30pm) the staff member did try to fix it but couldn't get it to come back on. He then said he was going to 'sort something out' as the hotel was fully booked and we packed our bags ready to move. He left us for 30mins and when I went down to reception to see what was happening he said he had been 'too busy' to actually do anything useful. At that point we were too tired to wait any longer so we just put up with it. The technician came the next day and told us the aircon was shorting the electrics in the room. We let reception know we were going out while they fixed the problem and when we got back it turned out they had not fixed it and hadn't sorted us a new room either. Their justification was that they had called our room and we hadn't picked up so they couldn't move us (even though they knew we were out). They also tried to blame the issues on us putting the card in to the light switch too hard. They then said they could move us the next morning if our stuff was packed and ready, but as it was our last night and they hadn't helped us up to that point, we didn't bother. The room didn't have any aircon whilst we were there. The other room we had was good and had no issues. The staff were friendly even if they weren't that helpful, and the hotel was in a convenient location to get to the centre.

Disapointing

Customer review rating 2.0/5

Rodrigo Business - Confirmed reviews ALL

I booked a room with king size bed and was given a room with a smaller bed. The room was poorly maintained with wall plug cover missing, tap cover missing, poor cleaning. The hotel deserves less than 3 * rating...

Dear RODRIGO NUNO S., Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Good Stay

Customer review rating 4.5/5

Tingi Couples - Confirmed reviews ALL

Met or exceeded expectations.

Dear TINGI G., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

perfect stayover

Customer review rating 4.5/5

John Business - Confirmed reviews ALL

nice and professional reception team

Dear HANS J., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

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Other web-users rate our hotel

  • 190 reviews 8.2/10 Location
  • 378 reviews 5.9/10 Room
  • 390 reviews 8.7/10 Service
  • 15 reviews 0/10 WiFi
  • 172 reviews 7.2/10 Breakfast
  • 125 reviews 6.9/10 Cleanliness
  • 97 reviews 6.7/10 Pool
  • 79 reviews 3.6/10 Vibe

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