Hotel - Mercure Porto Gaia Hotel
Mercure Hotel Mercure Hotel

Mercure Porto Gaia Hotel

4.0/5 703 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities (Nearby)
    • Accessible bathroom
  • Babysitting on request  (Nearby)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop  (Nearby)

Leisure and activities

  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week from 06:30 am to 01:00 am
    • Opening hours : Week-end from 06:30 am to 01:00 am

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

In order to provide the best service, we would like to inform that the hotel will undergo a renovation process in January-April 2020. Our staff will supply all our services

Hotel location

Companies and event centres nearby

Company

TOYOTA5 km / 3.11 mi

Exhibition centre

ALFÂNDEGA5 km / 3.11 mi EUROPARQUE30 km / 18.64 mi EXPONOR12 km / 7.46 mi MERCADO FERREIRA BORGES5 km / 3.11 mi

Your meetings and events

The Mercure Porto Gaia hotel is ideal for organizing all your events. Located in Vila Nova de Gaia opposite the Arrabida shopping center, it has direct access to Porto city center and other places. With decor inspired by the famousPorto wine cellars, it has three fully equipped meeting rooms with natural light for up to 130 people. The Mercure Porto Gaia hotel is perfect for small meetings, business meetings, family events and cocktail evenings alike.

Mercure Porto Gaia Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
RESERVA 25 m2 3 m 15 12 12 15 0
COLHEITA 45 m2 3 m 30 20 20 25 30
TAWNY 45 m2 3 m 30 20 20 25 30
VINTAGE 60 m2 0 m 60 26 32 32 40
TAWNY ET COLHEITA 90 m2 3 m 70 36 40 40 60
COLHEITA ET VINTAGE 105 m2 3 m 100 26 40 70 60
VINTAGE+COLHEITA+TAWNY 150 m2 3 m 130 47 60 80 100
    • Flipchart
    • Podium
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 104 rooms
  • 63 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 3,006 reviews

Our guest reviews for
Mercure Porto Gaia Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 703 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Raoul M. Families - 13/01/2020 Confirmed reviews ALL
« RAD »

RAD

Our hotel has responded to the review
Our hotel has responded to the review

Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Porto Gaia Hotel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Cordialement Sérgio Bastos Directeur

Francisco Business - 11/01/2020 Confirmed reviews ALL
« Available staff »

Noticed an improved staff availability regarding several issues coming up during staying. Restaurant meals together with a lack of swimming pool and fitness room still hotel weakness.

Our hotel has responded to the review
Our hotel has responded to the review

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Gostariamos de informar que o Hotel Mercure Porto Gaia tem um acordo com o ginásio Holmes Place, ao lado do hotel, para que possa usufruir gratuitamente na sua próxima estada connosco. Atentamente Sérgio Bastos Director

Filipe Families - 05/01/2020 Confirmed reviews ALL
« family weekend »

Family trip to Porto. Extremely satisfied with the Hotel conditions, and value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Foi com prazer que recebemos as suas felicitações. Atentamente Sérgio Bastos Director

A. Couples - 24/11/2019 Confirmed reviews ALL
« average »

was fine - however our room was very cold and we did let reception know. they said because our room was on the end of the building then that is why. they did not offer an alternative. we are coming back here due to family and the location on 30th dec. i have put in the booking to have a warm room.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry that front-desk did not offer you an alternative. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Sérgio Bastos General Manager

Julie H. Friends - 14/11/2019 Confirmed reviews ALL
« Sweat box, room too hot, no sleep »

Room was a sweatbox, ie too hot, no sleep

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Best regards Sérgio Bastos General Manager

Portuguese L. Business - 07/11/2019 Confirmed reviews ALL
« Far from expected »

There is a main concern by personal regarding hospitality rather professional service

Our hotel has responded to the review
Our hotel has responded to the review

Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Porto Gaia Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Atentamente Sérgio Bastos Director

Joseph G. Couples - 03/11/2019 Confirmed reviews ALL
« got a very old room »

everything was good except the room was not in good condition. not very clean, sheets was not clean, curtain had holes in it and the room smelt very bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSEPH G., Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are going to start renovating our rooms on from January 2020. Sincerely, Sérgio Bastos General Manager

Neds C. Friends - 03/11/2019 Confirmed reviews ALL
« DrNeds »

Very satisfied with how ur staff accommodated us.. The breakfast buffet is 5*, food is served hot and fruits are also freshly served. The hotel itself is clean, and all its facilities! Would be looking forward to another stay with Accorhotels! Cheers’

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos General Manager

Peter O. Couples - 03/11/2019 Confirmed reviews ALL
« Verging on pathetic »

As I write this on 3/11 there are still three authorisations holding on my accounts ( about A$1200) despite only one of them being my actual PAID account. This was discussed before I left and with Managers by phone when I have rung the hotel twice. The room was old and the aircon did work well. It was colder in the corridors outside the room. I reported this twice. My greeting at check in was the worst I have EVER experienced. She was rude and not welcoming. Her grunts and groans did not reflect the Accor values or loyalty program. All she wanted was pre-authorisations and passports. I had already checked in online and the pre auths she completed are the reasons for my current issues. She was not welcoming, didn’t mention the loyalty program, couldn’t care less or mention my Platinum membership and just gave me two drink vouchers. It was like an arrogant and rude approach from the old Russian front or East Germany. The bed was old, hard and squeaked even if you just sat on it. The only shining light was the young bar man ( Julios ?) who was very good, polite and helpful and was tipped accordingly. The rest of the hotel is an embarrassment to the Mercure brand and has zero respect for the true Accor values.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will send you to your private e-mail address the pre-authorization cancellation made directly by the hotel. Please accept my sincere apologies for this bad experience Best regards Sérgio Bastos General Manager

Crispo A. Couples - 31/10/2019 Confirmed reviews ALL
« Mr. »

Our experience was bad. We made a reservation in your Hotel and our plain had a delay. When we arrived at the Hotel tired and willing to rest you had canceled our reservation and we had to pay almost the double for the room. When we went to the room we saw that the bathroom wasn't clean and that is not admissible for a 4 star Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Best regards Sérgio Bastos General Manager

Marie C. Couples - 29/10/2019 Confirmed reviews ALL
« Overnight stay at Porto »

On arrival we were welcomed by a lovely and helpful receptionist. Nice and very clean comfortable room. Nice variety for breakfast. Great shopping centre just across hotel.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos General Manager

Luca Business - 17/10/2019 Confirmed reviews ALL
« Short business trip »

I was in the Mercure Porto Gaia for two nights for a short business trip and the experience was quite good. Very good breakfast buffet, comfortable room with lots of space. Decent Wifi speed. The only issue is the rush hour around the hotel in the morning that may create some delay in business meetings, but one just need to be organized. I would go back for sure in case of Business.

Our hotel has responded to the review
Our hotel has responded to the review

It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos General Manager

Anonymous Couples - 11/10/2019 Confirmed reviews ALL

Hotel otimo

Our hotel has responded to the review
Our hotel has responded to the review

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Foi com prazer que recebemos as suas felicitações. Atentamente Sérgio Bastos Director

Juan D. Friends - 08/10/2019 Confirmed reviews ALL
« Agradable »

Agradable

Our hotel has responded to the review
Our hotel has responded to the review

Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Sérgio Bastos Directior

André L. S. D. O. Friends - 07/10/2019 Confirmed reviews ALL
« It was very It was pleasant »

It was a very pleasant and cozy experience. All the ambients were very clean and well decorated. The staff were kind and helpful. I will return for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Foi com prazer que recebemos as suas felicitações. Atentamente Sérgio Bastos Director

Mike K. Business - 01/10/2019 Confirmed reviews ALL
« Not much to look at from the outside - but excellent on the inside! »

Welcome with a privilege room upgrade. Accor hotel are excellent at rewarding loyalty - thank you. Room was spacious - clean and comfortable. Staff were approachable and helpful. Would definitely stay again

Our hotel has responded to the review
Our hotel has responded to the review

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. See you soon Best regards Sérgio Bastos General Manager

Business - 01/10/2019 TripAdvisor review
« Basic from the outside - excellent on the inside! »

Accor status recognised and rewarded with room upgrade and some goodies - thank you. Comfortable hotel with polite and helpful staff. Whilst we did'nt have time for breakfast the dining room and food all looked inviting.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards Sérgio Bastos General Manager

João O. Business - 25/09/2019 Confirmed reviews ALL
« Normal experience, nothing of major to appoint. »

Everything was according to expected, only thing i have to say is that you should have slippers on the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . Atentamente Sérgio Bastos Director

Anonymous Friends - 24/09/2019 Confirmed reviews ALL
« Very good service. »

Very warm welcome at the reception and good information about the town. Nice rooms and good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for sharing your pinion Best regards Sérgio Bastos General Manager

Ben N. Business - 23/09/2019 Confirmed reviews ALL
« Mr »

Great location, I had been staying at this hotel for the pass 3 years. Please keep the smoking room available.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Sérgio Bastos General Manager

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