Mercure Porto Gaia Hotel 4 stars

Name: Mercure Porto Gaia Hotel
Address: VILA NOVA DE GAIA, 4400-346, PORTUGAL
Telephone: (+351)22/3740800
Rating: 4.5

Customer review rating 4.5/5 3,112 reviews

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Mercure Porto Gaia Hotel

Hotel for travellers looking for local and authentic experiences

Vila Nova de Gaia has a lot of Port wine cellars with visits and tasting, and sandy beaches like Madalena Beach and Cais de Gaia, a scenic route by the river, with cafes with terraces and panoramic views.

sergio Bastos, Hotel Manager

Located next to Arrábida Bridge in Vila Nova de Gaia, the Mercure Porto Gaia Hotel is ideal for exploring the city and the famous Port Wine Cellars! Undoubtedly a major tourist attraction for their wine tastings. The hotel has free access to Holmes Place fitness club (next door) and is close to Arrábida Shopping. It has a restaurant, bar and 7 fully equipped meeting rooms for events or business meetings.

If you're crazy about shopping and staying at Mercure Porto Gaia, you'll be pleased to know that Arrábida Shopping is nearby. Visit Taylor's cellars, one of the oldest port wine cellars! Mercure Porto Gaia offers a relaxing atmosphere within the city, making it perfect for families or small business stays. Stroll along Gaia pier with terraces and panoramic views of the Douro River.

"Mercure Porto Gaia Rua Manuel Moreira de Barros 618D Reg. no.:378 4400-346 GAIA PORTUGAL T: +351223740800 F: +35122/3740801 Email Claims"

Hotel extras

Close to the Port Wine Cellars and Arrábida Shopping
Close to the city of Porto and next to Arrábida Bridge.
Hotel décor inspired by the port-wine theme
7 meeting rooms equipped for a capacity of 130 people
Free access to Holmes Place fitness club (next door)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Private indoor parking (Paying)
- Public outdoor parking(Nearby)
- Bus/coach parking area
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities(Nearby)
- Accessible bathroom
Babysitting on request (Nearby)
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
- French
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying)Need access to your room from 10am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 4PM (Paying)Keep your room until 4 pm and enjoy taking all the time you need. Take advantage of this exclusive option to get even more out of the destination. Finally, a stress-free check-out.
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
Gift shop/newspaper shop (Nearby)

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week from 06:30 am to 01:00 am
- Opening hours : Week-end from 06:30 am to 01:00 am

Babysitting on request (Nearby)

7 meeting room(s)
Web Corner on a Mac
Self service business centre
Copy/print service available

Hotel location

Mercure Porto Gaia Hotel

Rua Manuel Moreira de Barros
618D
Nº de Registo:378
4400-346
vila nova de gaia
portugal

Tel: +351223740800

Fax: (+351)22/3740801

Contact email :

Portuguese book of claims

Check-in from 14h00

Check out up to 12h00

By plane
OPORTO At 15km / 9.32 miles
By plane
PORTO INT AIRPORT At 15km / 9.32 miles
By car
AFURADA At 0.3km / 0.19 miles
By train
DEVESAS At 5km / 3.11 miles

GPS :41.142411, -8.637174

TOYOTA 5.0 km / 3.11 mi

Companies

Your meetings and events

The Mercure Porto Gaia hotel is ideal for organizing all your events. Located in Vila Nova de Gaia opposite the Arrabida shopping center, it has direct access to Porto city center and other places. With decor inspired by the famousPort Wine Cellars offers 7 fully equipped, sunlit rooms with a capacity of up to 130 people. Mercure Porto Gaia Hotel is perfect for a small meeting, a business meeting, a family ceremony or a cocktail.

- Height 3 m
- Theatre style 15 participants
- U-shaped Room 12 participants
- Board-room 12 participants
- Classroom style 15 participants
- Banquet
Configuration is not available for this hotel
- Height 3 m
- Theatre style 30 participants
- U-shaped Room 20 participants
- Board-room 20 participants
- Classroom style 25 participants
- Banquet 30 participants
- Height 3 m
- Theatre style 30 participants
- U-shaped Room 20 participants
- Board-room 20 participants
- Classroom style 25 participants
- Banquet 30 participants
- Height
- Theatre style 60 participants
- U-shaped Room 26 participants
- Board-room 32 participants
- Classroom style 32 participants
- Banquet 40 participants
- Height 3 m
- Theatre style 70 participants
- U-shaped Room 36 participants
- Board-room 40 participants
- Classroom style 40 participants
- Banquet 60 participants
- Height 3 m
- Theatre style 100 participants
- U-shaped Room 26 participants
- Board-room 40 participants
- Classroom style 70 participants
- Banquet 60 participants
- Height 3 m
- Theatre style 130 participants
- U-shaped Room 47 participants
- Board-room 60 participants
- Classroom style 80 participants
- Banquet 100 participants

Table of rooms
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Reserva	25 m²	3 m	15 participants	12 participants	12 participants	15 participants
Colheita	45 m²	3 m	30 participants	20 participants	20 participants	25 participants	30 participants
Tawny	45 m²	3 m	30 participants	20 participants	20 participants	25 participants	30 participants
Vintage	60 m²		60 participants	26 participants	32 participants	32 participants	40 participants
Tawny et colheita	90 m²	3 m	70 participants	36 participants	40 participants	40 participants	60 participants
Colheita et vintage	105 m²	3 m	100 participants	26 participants	40 participants	70 participants	60 participants
Vintage+colheita+tawny	150 m²	3 m	130 participants	47 participants	60 participants	80 participants	100 participants

Configuration is not available for this hotel

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Flipchart
Podium
WIFI access
Overhead projector
Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

The room décor at Mercure Porto Gaia is soft and minimalist but very modern. Rooms are spacious and well equipped with minibar, private bathroom, desk, sofa. All rooms have free WIFI and LCD TV. The Mercure Porto Centro hotel also has three rooms adapted for people with reduced mobility.

Standard Room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 17 m² / 183 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Standard Room with 2 single beds

Max. number of persons: 2
Area: From 17 m² / 183 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Privilège room with 1 double bed

Max. number of persons: 2
Area: From 17 m² / 183 sq ft
Views: Ocean/Sea view, City side *

* Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard Room with 1 double bed and 1 extra bed

Max. number of persons: 3
Area: From 17 m² / 183 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Rooms

Our restaurants and bars

PORTS & CO

Type of cuisine: International

The hotel restaurant "PORTS & CO" serves traditional Portuguese cuisine in a warm and intimate atmosphere. Special attention is paid to matching wine with food to create a unique gastronomic experience!

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

PORT'S & CO

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Well located

Estela P. Business - 21/03/2020 Confirmed reviews ALL

Due to the location it is the ideal choice for people that have an apointment by early morning in Luz Hospital. It offers all the confort and facilities that we need for a one night stay. Also it has a good value for money rate. And last , but not least the friendly staff that welcome us and provide for our needs.

A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Atentamente Sérgio Bastos Director

Comfortable place

Daniel V. Business - 07/03/2020 Confirmed reviews ALL

The stuff is going to work really hard to make you live an excellent stay.

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos General Manager

Excellent service

M Couples - 05/03/2020 Confirmed reviews ALL

We had a pleasant stay there and as a platinum member I was upgraded and offered a very nice dessert on the room (sorry I forgot to take a photo), many thanks to the staff!

Good stay

Pedro A. Business - 25/02/2020 Confirmed reviews ALL

Everything was ok.

Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . Até breve Sérgio Bastos Director

Great Stay

Peter Y. Couples - 15/02/2020 Confirmed reviews ALL

Excellent hotel in with all the amenities in a great city.

Good stay and good location

C. Business - 14/02/2020 Confirmed reviews ALL

Very sweet and cool environment

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. Best regards Sérgio Bastos General Manager

Terrible conditions

Natalia Solo - 10/02/2020 Confirmed reviews ALL

The hotel is under renovation, and nothing was informed during reservation. The from 10:30am to 6pm there would be continued constant noise in my room. If that wasn’t enough, there was no water when I first checked in.

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In fact we are now in renovation process and we have tried to take it as smooth as possible. We have a message in our site, hotel description section, regarding this renovation period. I am sorry you have missed it. Please accept once again our apologies Best regards Sérgio Bastos General Manager

Satisfactory for a good price

Rich Business - 23/01/2020 Confirmed reviews ALL

The hotel is conveniently located for visits to the European HQ of the company I work for so it makes it an obvious choice at a good rate. However, the rooms are beginning to look a little tired in places, but overall the experience is reasonable

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I take this opportunity to share with you that we have already begun our renovation. Therefore, we hope to see you soon to try the renovated rooms Best regards Sérgio Bastos General Manager

RAD

Raoul M. Families - 13/01/2020 Confirmed reviews ALL

RAD

Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Porto Gaia Hotel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Cordialement Sérgio Bastos Directeur

Available staff

Francisco Business - 11/01/2020 Confirmed reviews ALL

Noticed an improved staff availability regarding several issues coming up during staying. Restaurant meals together with a lack of swimming pool and fitness room still hotel weakness.

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Gostariamos de informar que o Hotel Mercure Porto Gaia tem um acordo com o ginásio Holmes Place, ao lado do hotel, para que possa usufruir gratuitamente na sua próxima estada connosco. Atentamente Sérgio Bastos Director

family weekend

Filipe Families - 05/01/2020 Confirmed reviews ALL

Family trip to Porto. Extremely satisfied with the Hotel conditions, and value for money.

Agradecemos os seus comentários no seguimento da sua estada no Mercure Porto Gaia Hotel. Foi com prazer que recebemos as suas felicitações. Atentamente Sérgio Bastos Director

average

A. Couples - 24/11/2019 Confirmed reviews ALL

was fine - however our room was very cold and we did let reception know. they said because our room was on the end of the building then that is why. they did not offer an alternative. we are coming back here due to family and the location on 30th dec. i have put in the booking to have a warm room.

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry that front-desk did not offer you an alternative. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Sérgio Bastos General Manager

Sweat box, room too hot, no sleep

Julie H. Friends - 14/11/2019 Confirmed reviews ALL

Room was a sweatbox, ie too hot, no sleep

Far from expected

Portuguese L. Business - 07/11/2019 Confirmed reviews ALL

There is a main concern by personal regarding hospitality rather professional service

Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Porto Gaia Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Atentamente Sérgio Bastos Director

got a very old room

Joseph G. Couples - 03/11/2019 Confirmed reviews ALL

everything was good except the room was not in good condition. not very clean, sheets was not clean, curtain had holes in it and the room smelt very bad

Dear JOSEPH G., Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are going to start renovating our rooms on from January 2020. Sincerely, Sérgio Bastos General Manager

DrNeds

Neds C. Friends - 03/11/2019 Confirmed reviews ALL

Very satisfied with how ur staff accommodated us.. The breakfast buffet is 5*, food is served hot and fruits are also freshly served. The hotel itself is clean, and all its facilities! Would be looking forward to another stay with Accorhotels! Cheers’

Verging on pathetic

Peter O. Couples - 03/11/2019 Confirmed reviews ALL

As I write this on 3/11 there are still three authorisations holding on my accounts ( about A$1200) despite only one of them being my actual PAID account. This was discussed before I left and with Managers by phone when I have rung the hotel twice. The room was old and the aircon did work well. It was colder in the corridors outside the room. I reported this twice. My greeting at check in was the worst I have EVER experienced. She was rude and not welcoming. Her grunts and groans did not reflect the Accor values or loyalty program. All she wanted was pre-authorisations and passports. I had already checked in online and the pre auths she completed are the reasons for my current issues. She was not welcoming, didn’t mention the loyalty program, couldn’t care less or mention my Platinum membership and just gave me two drink vouchers. It was like an arrogant and rude approach from the old Russian front or East Germany. The bed was old, hard and squeaked even if you just sat on it. The only shining light was the young bar man ( Julios ?) who was very good, polite and helpful and was tipped accordingly. The rest of the hotel is an embarrassment to the Mercure brand and has zero respect for the true Accor values.

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will send you to your private e-mail address the pre-authorization cancellation made directly by the hotel. Please accept my sincere apologies for this bad experience Best regards Sérgio Bastos General Manager

Mr.

Crispo A. Couples - 31/10/2019 Confirmed reviews ALL

Our experience was bad. We made a reservation in your Hotel and our plain had a delay. When we arrived at the Hotel tired and willing to rest you had canceled our reservation and we had to pay almost the double for the room. When we went to the room we saw that the bathroom wasn't clean and that is not admissible for a 4 star Hotel.

Overnight stay at Porto

Marie C. Couples - 29/10/2019 Confirmed reviews ALL

On arrival we were welcomed by a lovely and helpful receptionist. Nice and very clean comfortable room. Nice variety for breakfast. Great shopping centre just across hotel.

Short business trip

Luca Business - 17/10/2019 Confirmed reviews ALL

I was in the Mercure Porto Gaia for two nights for a short business trip and the experience was quite good. Very good breakfast buffet, comfortable room with lots of space. Decent Wifi speed. The only issue is the rush hour around the hotel in the morning that may create some delay in business meetings, but one just need to be organized. I would go back for sure in case of Business.

It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

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Mercure Porto Gaia Hotel 4 stars

Your loyalty is rewarded

Hotel extras

Hotel location

Mercure Porto Gaia Hotel

Companies

Exhibition centre

Your meetings and events

General equipment

Our accommodations

Standard Room with 1 double bed

Standard Room with 2 single beds

Privilège room with 1 double bed

Standard Room with 1 double bed and 1 extra bed

Our restaurants and bars

PORTS & CO

PORT'S & CO

Our guest reviews for Mercure Porto Gaia Hotel

Our other hotels nearby

ibis budget Porto Gaia

Novotel Porto Gaia Hotel

ibis Porto Gaia Hotel

Mercure Porto Centro Aliados (opening August 2020)

Our guest reviews for
Mercure Porto Gaia Hotel