Hotel - ibis Guadalajara Expo
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Guadalajara Expo Hotel

3.5/5 513 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Self service business centre
See all services

Hotel location

Companies and event centres nearby

Congress centre

Cinepolis Arboledas2.1 km / 1.3 mi Cinepolis Galerias4 km / 2.49 mi

Exhibition centre

Cirque du Soleil1.5 km / 0.93 mi Expo Guadalajara0.2 km / 0.12 mi WTC1.9 km / 1.18 mi

Your meetings and events

ibis Guadalajara Expo Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SAO PAULO 0 m2 0 m 0 0 0 0 0
SAO PAULO 0 m2 0 m 0 0 0 0 0
SAO PAULO 25 m2 3 m 36 15 15 27 20
SAO PAULO 25 m2 3 m 36 15 15 27 20
PARIS 30 m2 3 m 48 18 20 36 0
SIDNEY 30 m2 3 m 48 18 20 36 0
PARIS Y SIDNEY 60 m2 3 m 90 36 40 78 0
    • Screen
    • Meeting room
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 159 rooms
  • 5 rooms for people with reduced mobility
    • 110/120 V AC
    • Air conditioning
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Computer
    • Printer
    • RJ 11 outlet
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 4,494 reviews

Our guest reviews for
ibis Guadalajara Expo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 513 reviews
Anonymous Business - 31/10/2019 Confirmed reviews ALL
« Satisfactoria »

Agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Fabian Elias Gerente General Ibis Guadalajara Expo

Emilio M. Business - 24/10/2019 Confirmed reviews ALL
« Cómoda »

Placentera

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Fabian Elias Gerente General Ibis Guadalajara Expo

Maria Families - 22/10/2019 Confirmed reviews ALL
« Horrible booking process »

I booked online and redeemed my points, when I got to the hotel I got charged more than what i had booked online and they didnt count my points.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria O., We very much appreciate your comments regarding your stay at the ibis Guadalajara Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabian Elias Gerente General Ibis Guadalajara Expo

Lino Q. Business - 08/10/2019 Confirmed reviews ALL
« Reception people have bad manners »

At the check out I ask for the invoice, they say they will send to my email, but they don't have any email from me, so then I told the address, and say ok you can do your invoice at the portal, but then when I open the email the information doesn't have any "Folio". At the end I spend about 1 hour trying to explain that is very important the invoice and that they need to his job well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lino Q., Thank you for taking the time to tell us about your experience at the ibis Guadalajara Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabian Elias Gerente General Ibis Guadalajara Expo

Anonymous Families - 07/10/2019 Confirmed reviews ALL
« Comoda »

Sgradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado/a Candido Anselmo O., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Guadalajara Expo. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Fabian Elias Gerente General Ibis Guadalajara Expo

Marsha Friends - 18/09/2019 Confirmed reviews ALL
« Undertrained staff resulting in bad customer service »

The staff did not handle correctly my reservation and ended-up charging me more than was needed, blocking our keys twice and not giving us solution. Only Nayelli was able to help us solve the missinformation and overcharging by her collegues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marsha Christine M., Thank you very much for taking the time to share your comments regarding your stay at the ibis Guadalajara Expo. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Sincerely, Fabian Elias Gerente General Ibis Guadalajara Expo

Horacio M. V. Business - 05/09/2019 Confirmed reviews ALL
« Sin factura »

Correcta, el personal amable, pero es un problema obtener la factura

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fabian Elias Gerente General Ibis Guadalajara Expo

Dora T. Families - 05/08/2019 Confirmed reviews ALL
« AGRADABLE »

REGULAR

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Dora Maria T. Moreno, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Guadalajara Expo. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Carlos Business - 30/07/2019 Confirmed reviews ALL
« Close to Neither »

It’s a poor stay. Only 3 thinks good 1. Bed 2. Parking lot 3. Check Out late

Mw Business - 19/07/2019 Confirmed reviews ALL
« As expected for an IBIS Hotel »

clean room, well located, friendly staff and close to shopping / restaurants

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest I appreciate the time you took to share your experience with other travelers. I am particularly pleased that we have met your expectations . My team and I work every day to offer our guests a great experience of comfort and relaxation. We hope your next visit will be as pleasant as the previous one. Sincerely, Fabian Elias General Manager Ibis Guadalajara Expo

Diana C. S. C. Solo - 19/07/2019 Confirmed reviews ALL
« Good hotel, bad front desk service »

My room was always kept clean, I loved that! HOWEVER, the staff at the front desk was hardly helpful. They never answered the phone when needed. I tried calling before arriving to the hotel, no answer. I tried calling from my room, same issue. I had to go down to reception and talk to them. Their reply was “it’s because we are attending customers”... honestly it takes two seconds to pick up the phone and say “Ibis Hotel please hold”. Which honestly as a customer it’s a better experience than no answer at all. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diana Carolina S., Thank you very much for taking the time to share your comments regarding your stay at the ibis Guadalajara Expo. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Fabian Elias General manager ibis Guadalajara Expo

Erasmo G. Solo - 09/07/2019 Confirmed reviews ALL
« Good »

Easy check-in and check-out process, friendly staff and clean facilities. Room had a weird smell which was the only negative aspect. Cable was not working consistently, one day may have been weather related but rest of days it should've been fine.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Guadalajara Expo. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Luis Families - 08/07/2019 Confirmed reviews ALL
« Bad »

Not TV service, personnel in restaurant with bad customer service, the mats has bad odors

Our hotel has responded to the review
Our hotel has responded to the review

Estimada huesped: Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en esta su casa Hotel ibis Guadalajara Expo. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Oswaldo V. Business - 21/06/2019 Confirmed reviews ALL

My breakfast was not include I don’t know why, my booking in booking.com said bk is included. The price is not cheaper, in check in the people on the reception confined me breakfast and then after breakfast told me I have pay it.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado huesped: Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en esta su casa Hotel ibis Guadalajara Expo. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Anonymous Business - 21/06/2019 Confirmed reviews ALL
« They did not know about Accor membership program »

I arrived in the hotel later and I did not receive any benefit from my Gold status of Le Club Accor, I was disappointed with the lack of training in the hotel. Next time, I will stay in another hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest: Thank you for taking the time to tell us about your experience at the ibis Guadalajara Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Wilfredo Business - 17/06/2019 Confirmed reviews ALL

I was Ok, only in my bath do not find soap

Our hotel has responded to the review
Our hotel has responded to the review

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Guadalajara Expo. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Mauricio M. Families - 12/06/2019 Confirmed reviews ALL
« Very Good »

Hard to get the invoice

Our hotel has responded to the review
Our hotel has responded to the review

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Guadalajara Expo. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Pierre C Business - 11/06/2019 TripAdvisor review
« Very good and nice team »

Good place and very good staff helping for activities in the town. Good breakfast and room clean. Special thanks for Daniela, really appreciate the support. For sure next time I will comeback to this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest: We very much appreciate your comments regarding your stay at the Ibis Guadalajara Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jose C. R. Business - 01/06/2019 Confirmed reviews ALL
« confortable »

agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Guadalajara Expo. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Jah Business - 15/05/2019 Confirmed reviews ALL
« Bussiness Trip »

En general bien

Our hotel has responded to the review
Our hotel has responded to the review

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Guadalajara Expo. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

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