ibis Hannover City

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ibis Hannover City 2 stars

Customer review rating (ALL Rating) 4.5/5 381 reviews

ALLSAFE approved hotel

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Description

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Hannover City

Vahrenwalder Strasse 113
30165 HANNOVER
Germany

  • STADTBAHN:  121 Niedersachsenrin

  • BUS 121:  BUS 121 NIEDERSACHSEN R.

  • TRAM U1, U2:  TRAM U1, U2 DRAGONERSTRASSE

  • STADTBAHN:  U1/U2 DRAGONERSTRASSE

  • By plane

    HAMBURG AIRPORT At 150km / 93.21 miles

  • By plane

    HANOVER LANGENHAGEN At 10km / 6.21 miles

  • By car

    A2 HANNOVER NORD At 3.3km / 2.05 miles

  • By train

    HAUPTBAHNHOF At 2.5km / 1.55 miles

GPS:52.395996, 9.735563

Companies

  • CONTINENTAL AG 1 km / 0.62 mi
  • TELEKOM AG 2 km / 1.24 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Bar

IBIS KITCHEN

Do you love concentrating on the important things in life? Then the ibis kitchen is perfect for you. Come and enjoy classic German cuisine in a simple atmosphere where you will feel comfortable immediately.

Our accommodation(s)

After a busy business day or a day of sightseeing, you'll love the level of comfort in your room and enjoy the comfortable bed that much more! All 125 rooms are soundproofed, have free WIFI and TV with a wide range of Sky channels.

Our guest reviews

Our guest reviews for
ibis Hannover City

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  381 reviews

TripAdvisor Rating  4.0/5  523 reviews

Good location

Customer review rating 5.0/5

Malcolm T. Couples - Confirmed reviews ALL

All good

Cheap and not far too far from the city centree

Customer review rating 3.0/5

H Couples - Confirmed reviews ALL

Usual Ibis standards, clean enough and decent bar bar/breakfast area on ground floor. That said, they were playing the worst music down there and despite it just being is in that area,wouldn't turn it down or change it. Had to leave in the end it was so bad.

Customer review rating 3.5/5

Guest Solo - Confirmed reviews ALL

Hotel itself is a bit oudated but has comfortable bed and convinient car park in backyard. I was staying for 1night only so it was ok. What I didnt like is I was awaken at8am by somebody knocking to my room and finally opened the door and got in(???). Possibly house keeping...It should not happen. I was after long way drive and another one ahead of me so it affected my day as I couldnt get back to sleep.

Very good

Customer review rating 5.0/5

K Solo - Confirmed reviews ALL

Near travel and good shops, had nice breakfast too

Dear KIRA-JEAN B., We very much appreciate your comments regarding your stay at the ibis Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathrin Thielmann / Assistant Manager

Plenty of details all wrong

Customer review rating 1.5/5

Frank Families - Confirmed reviews ALL

Well... they didnt inform about the (differing from state to state) corona test requirements beforehand. The insisted on paying in the evening if arrival.., almost fine, although they were only able to print out invoices in the morning. The didn't manage to encode the key cards to our room, so they had zo accompany us. - blame management, front desk is clearly understuff. Loads of signs whats forbidden here and forbidden there screaming at guest. One lift broken, the other in shabby condition. The place lacks investment. And thought. Also applies to the apparently cost-saving reduced breakfast. Poorly labeled, no (spare) cups at the coffee maker,... rather loud and annoying pop music with it. Perhaps the morning staff's spotify favorite.

Dear FRANK N., thank you for taking the time to tell us about your experience at our ibis Hannover City. We are sorry that your experience did not meet your expectations. We take the comments of our guests very seriously and always on opportunity to improve our service. Let us now respond to your criticism. According to our documentation and the feedback of our colleague who made the check in, your arrival has been late in the evening to a time when the system is shortly down due to the switch between the days. In that special case, no invoices or key cards can be created in a short while. That is why our colleague led you to the room instead of letting you wait, although she was alone at the reception and in the hotel. Against our specifications, our colleague offered you to pay in the morning. You preferred to pay and receive an invoice in the evening. Our colleague gave you the credit card receipt first and later in the evening when the system was ready she gave you the invoice as well as your key cards. By the way the elevator in question has been fixed already the next day. All the security signs are part of our safety concept, which is rewarded and tested by Institut Fresenius, for which we received the “All Safe Label”. It is as well part of our safety concept not to offer self-service for cups or any dishes at the breakfast or coffee machine but our service staff would of course have served you on demand. Please feel free at any time to tell us if you are not satisfied with anything like for example the music in the morning. At Ibis, we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Stay safe and happy. Ibis Hannover City

Well located. not much noise, slept good

Customer review rating 3.5/5

Erwin V. B. Business - Confirmed reviews ALL

Friendly staff

Very friendly staff, tidy clean room

Customer review rating 4.5/5

Bernd T. Business - Confirmed reviews ALL

Everything worked perfectly, even early check-in for a fee was possible - which I was particularly pleased with.

Dear Mr. T., we very much appreciate your comments regarding your stay at the ibis Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Maybe you find it interesting, that we have decided to offer breakfast as buffet from this week on and we hope to being able of keeping it, besides the Covid-19 rules. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathrin Thielmann / Assistant Manager

Good location, spacious parking and nice staff

Customer review rating 4.0/5

Witek Families - Confirmed reviews ALL

Everything was prepared before or arrival (extra bed for our baby, arrangement for pet). Check in procedure was very quick (we did it online before coming). Also parking spot was reasonably priced (5€ per day).

Dear WITOLD O., We very much appreciate your comments regarding your stay at the ibis Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please stay safe. Sincerely, Kathrin Thielmann / Assistant Manager

Yiannis

TripAdvisor rating 3.0/5

198yiannisg Business - TripAdvisor review

Small rooms , good loacation , breakfast very good, fast check in check out, the matress and the pillows were not confortable The staff was friendly , The price of the room was high because of the Domotex fair value for money not very good

Good hotel for a short stay

TripAdvisor rating 4.0/5

marcinj638 Business - TripAdvisor review

The hotel has convenient access both from the motorway and the train station within 15 minutes by tram. The bed is very comfortable, but the TV a bit small, similarly as the bathroom. On the other hand the staff is very friendly and breakfast is good.

Dear Mr.Marcin, thank you very much for your positive comment. I am happy, that you feeled comfortable at our hotel. It is in planning to put bigger TV's in the rooms, we stay tuned. We hope to see you again. With nice regards, Yara Kim Riechelmann

Overnight in Hannover

TripAdvisor rating 4.0/5

Peter B Couples - TripAdvisor review

Very efficient and friendly staff, excellent location, easy to find.Let down by poor lighting in the room. BBC channel did not work. It is OK for 'indoor' parking to charge for, but not for an outdoor one. No hot drinks machine.

Another time a pleasant stay

TripAdvisor rating 4.0/5

johannesh286 Couples - TripAdvisor review

Basic, but comfortable hotel. Positive is that it has excellent parking. Restaurant gets better and more varied each time. Good free WiFi. Easy reach to the center, walkable (25min) or with public transport.

Dear johannesh286, thank you for your kind rating to your stay in our hotel. I'm very happy, that you feel good here and we hope to see you again. With nice regards, Yara K. Riechelmann

All was good

TripAdvisor rating 5.0/5

annmyrk2018 Couples - TripAdvisor review

My husband and I were stayed in this hotel just for 1 night. But thanks for reception manager (unfortunately I don't remember her name) that told us about main attractions and festival Mashseefest we were able to discover your beautiful city. Hotel is comfortable, the room was clean.

Dear annmyrk2018, thank you for give us such a fantastic feedback to your stay in our hotel. We are happy that we could help you with some information's about main attractions in Hanover. Hope to see you again. With nice regards, Yara Kim Riechelmann Front Desk Manager

Don't expect too much and you'll be pleasantly surprised!

TripAdvisor rating 4.0/5

Veloblur Business - TripAdvisor review

It's a well located hotel within 3 minute walk to a tram station that provides easy access to the exhibition hall and city center. It's also about 20 minutes from the airport by taxi. It's an Ibis, so the usual simple room, good bed, good lighting with strong wifi with no additional items like coffee, kettle, water, room accessories, etc were par for the course. What I found really good was the efficiency, politeness, and the cheerfulness of the staff. The breakfast was also good enough to get you going in the morning. One downside was that the room looked clean but the bathroom had a strong smell of stale urine even though it looked clean. That smell didn't go away until after room cleaning on the third day. Given the price and the location, I would stay here again.

Clean hotel room with polite and helpful staff

TripAdvisor rating 5.0/5

571goran Couples - TripAdvisor review

Hotel is nicely located, some 20-minute walk or 4 tram stops from the city centre. Hotel staff were very helpful with tips what to see around the city and where to go for shopping. Room was clean and quiet, with efficient cleaning service. Breakfast that was included in the rate was just great and yummy. I would gladly go back there again.

Smooth and a Convenient Stay

TripAdvisor rating 5.0/5

Srisayshi Business - TripAdvisor review

The location of the hotel was pretty good. It was easily accessible from the main train station. The rooms were quite good and spacious. The check-in and check-out process were quite smooth . Lot of good restaurants were quite nearby this place

Will be back soon!

TripAdvisor rating 4.0/5

peterkC8700XU Business - TripAdvisor review

If you are planning for a late arrival, you'll better eat at the airport or train station, since in the surroundings of the hotel, you'll remain hungry after 10 p.m. :-( But don't worry, they'll serve you a good beer at the hotel bar, until after midnight! ;-)

Stop over

TripAdvisor rating 5.0/5

johannesh286 Couples - TripAdvisor review

One overnight stay in a clean comfortable hotel with friendly staff. The beds are really good and at least not the two single beds you often see in Germany. The location is close to the centre, but not within easy walking distance. Excellent parking facilities and value for money

It was a pleasant staying

TripAdvisor rating 4.0/5

Panagiota S Couples - TripAdvisor review

I am very pleased to the services provided. I will come very soon to Hanover and I would love to stay in this lovely hotel again. The location is great near a metro - train station that you can find the center in 10 min.

Terrible

TripAdvisor rating 1.0/5

Audrey Z Couples - TripAdvisor review

It is not located in the center and it is very dirty. The car park in not secure, and the air conditioning in the room didn't work. The toilet was dirty, the place was disgusting. The lady working at the front desk was very nice.

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