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Novotel Krakow Centrum Hotel 4 stars

Customer review rating 4.5/5 7,120 reviews

ALLSAFE approved hotel

Novotel Krakow Centrum
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+ 23 Services

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Shoe shine machine
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Other sports activities
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 krakow

Tel: +48122992900

Fax: (+48)12/2992999

Check-in from 16h00

Check out up to 12h00


  • By plane

    BALICE At 15km / 9.32 miles

  • By car

    A4 At 14km / 8.7 miles

  • By train

    DWORZEC GLOWNY At 5km / 3.11 miles

  • By train

    KRAKOW GLOWNY At 2.5km / 1.55 miles

GPS :50.054624, 19.925911


  • BP 3.5 km / 2.17 mi
  • COCA COLA 25.0 km / 15.54 mi
  • DELPHI AUTOMOTIVE 6.0 km / 3.73 mi
  • DONNELLY 6.0 km / 3.73 mi
  • LURGI 4.0 km / 2.49 mi
  • MOTOROLA 2.0 km / 1.24 mi
  • PHILIP MORRIS 10.0 km / 6.21 mi
  • PLIVA 4.0 km / 2.49 mi
  • PRICEWATERHOUSE COOPERS 3.5 km / 2.17 mi
  • TELEFONIKA KFK 5.0 km / 3.11 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 180 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Meeting room

  • Videoconferencing

  • Audiovisual equipment

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

Our restaurants and bars


Type of cuisine: International

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.


NOVO SQUARE Lounge Bar - discover a place where life tastes better.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,120 reviews

TripAdvisor Rating 4.5/5

2,377 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

The 'Feel at Home' Hotel

TripAdvisor rating 5.0/5

Jan_Darski Business - 22/09/2021 TripAdvisor review

I have visited this hotel numerous times over last several years and I always felt welcome. Even if some things weren't initially as expected, everything was ironed out without undue hesitation and stress. The personnel are outstanding.

Nice hotel with perfect location

TripAdvisor rating 4.0/5

Rob-Caroline 18/09/2021 TripAdvisor review

This hotel is situated naar the river on walking distance from the old town. Public transport is also in front of the hotel. The room was good and comfortable. There were some sportteams in the hotel, so our breakfast was served in the Ibis hotel.

Dear Guest, Thank you for sharing your experience :) I hope we can welcome you again in the nearest future! See you soon :) Regards, Damian Bas Hotel Manager
Customer review rating 5.0/5

Carl D. Families - 06/09/2021 Confirmed reviews ALL

We stayed here for my sons birthday and the staff were brilliant. The reservations co-ordinater arranged to have balloons set up in our room for arrival, which my son loved. They even had a happy birthday note with a box biscuits for him. Overall our stay was brilliant.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Damian Bas Dyrektor Operacyjny

Well located

Customer review rating 4.0/5

Irek Business - 01/09/2021 Confirmed reviews ALL

The hotel is well located. IT could be more clean.

Dziękujemy za podzielenie się Pana wrażeniami z pobytu. Mamy nadzieję na kolejne Pana odwiedziny. Pozdrawiamy! Damian Bas Dyrektor Operacyjny

Could’ve been better

Customer review rating 3.0/5

Pat Couples - 31/08/2021 Confirmed reviews ALL

We have booked the stay only 2 days in advance however the room presented to us on differed significantly from what we have experienced. Firstly, we understood that the check in was at 4pm, however requested early check in between 11-12. When we arrived at 2:30pm the room wasn’t ready and we were told to come back within 30 minutes. We came back within an hour and the staff still weren’t sure whether the room will be ready on time. Thankfully it was, however the ‘double bed’ requested was 2 singles that we had to put together ourselves. They have created a gap in between which was not comfortable. The room was adjusted for a disabled person. This is all fine, however as a couple we did not feel like we got our moneys worth especially from a 4* hotel. The next thing was the pool and hot tub. We have decided that we will be out most of the day anyway so will put up with the room and expected a nice atmosphere at the pool and hot tub area. Much to our dissapointement it wasn’t. It was full of kids who were jumping and splashing us on purpose with their parents or the life guard doing nothing. It was impossible to get into the hot tub unless you have waited there first thing in the morning. Not a 4* hotel experience and would not recommend to a couple. We only stayed because it was only 2 nights. Positive: it was very clean.

Dear Guest, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Damian Bas Dyrektor Operacyjny


Customer review rating 5.0/5

Sebastian Families - 30/08/2021 Confirmed reviews ALL


Great Location

Customer review rating 4.0/5

R. Couples - 30/08/2021 Confirmed reviews ALL

Hotel was located in a great location close to central square, Castle and the river. Breakfast was ok, Rooms are clean. Breakfast food could have benefited with labels to help identify the type of food for international travellers. The bed was too soft for my liking and started getting back pain by the 3rd night.

Dear Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damian Bas Dyrektor Operacyjny

Nice clean hotel

Customer review rating 4.5/5

Torben N. Families - 28/08/2021 Confirmed reviews ALL

Good. Very kind and helpful staff

A great get away locaion

Customer review rating 5.0/5

Daniel Families - 28/08/2021 Confirmed reviews ALL

It is hard to pin one good stand out thing about our stay at Novotel Kraków Centrum. Staff amazing Breakfast amazing Facilities amazing Location amazing Highly recommended

Good value

Customer review rating 3.5/5

Dan I. Families - 25/08/2021 Confirmed reviews ALL

Ok breakfast. Nice swimming pool. Good location. Bad cleaning of rooms.

Well located

Customer review rating 4.0/5

Grzegorz K. Business - 20/08/2021 Confirmed reviews ALL

I was charged for the parking, while agreement between Accor and my company says it should be covered by the preciously negotiated price.

Conveniently located, grey colored interior, dirty swimming pool

Customer review rating 2.5/5

Etienne P. Solo - 20/08/2021 Confirmed reviews ALL

Convenient location on the river bank, served by tram lines 1 & 2. Water in the pool was turbid. Carpeting, paint, decoration, elevators, room chair all GREY . Fine for color blinds, dangerous for suicidals. 2 days when my room cleaning request (COVID rules) leads to nothing happening.

Dear Guest, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Damian Bas Dyrektor Operacyjny

Good hotel on good location

TripAdvisor rating 4.0/5

aaw72 13/08/2021 TripAdvisor review

Nice and good hotel to visit Krakau. Near the center and Boulevard. We had a great time here. Nice rooms, clean and comfortabel. Thanks to the employees off the hotel ! We will visit Krakau again and will stay in this hotel for sure.

Ok stay, reception - quality worsened, breakfast v good, room ok

Customer review rating 3.5/5

Anonymous Business - 11/08/2021 Confirmed reviews ALL

Interaction with reception service is not as good as it was in the past. Earlier one felt really welcome, there was friendliness and customer felt really well took care off. Experience was correct in technical way but disappointing as it clearly missed that aspect that was past highlight and factor why I preferred Novotel over other chains in Krakow. Breakfast interactions very good, bar interaction as well. FYI I also had problem with reservations which cancelled itself from All Accor App and I was booking new room - 40 Eur more 30 minutes before arrival. I do not reflect it in the score - but reception was not interested and empathetic to hear about this issue.

Excellent location, hotel itself is alright

Customer review rating 3.5/5

Marjolein Families - 09/08/2021 Confirmed reviews ALL

Spacious rooms, some with a good view as well. Great location, close to the Waver castle and the main center. Some staff were great, others could do with a bit more hospitality training.

Great to be back

Customer review rating 5.0/5

Raphaella Y. Couples - 07/08/2021 Confirmed reviews ALL

Amazing facilities , great location and I really appreciated the personalised touch thank you very much !!


TripAdvisor rating 3.0/5

JJHFIN 23/01/2020 TripAdvisor review

Jacuzzi out of order in the spa. Warm dishes in the breakfast buffet were too low in temperature, and the cold dishes were almost room temperature. Super strong detergent smell in the elevator one morning. Personnell nice and amicable, especially in the restaurant. Food there in the evening was good. Alone the starters were big enough to satisfy our appetite.

Ecxcellent business hotel, all comfort in privilege room, with parking and good service

TripAdvisor rating 5.0/5

pevanel Business - 06/12/2019 TripAdvisor review

Excellent stay, modern hotel, wel situated with underground parking, comfortable privilege rooms with desk to work, good wifi, spacious room, comfortable bed and bathroom, good breakfast. Only too cold in restaurant, and bit slow service. Very friendly staff, specially Michael (trainee) at reception. One of the best personal services i ever got. He deserves a star !


TripAdvisor rating 5.0/5

Stay33681581029 Business - 17/11/2019 TripAdvisor review

I was particularly impressed by the friendliness of the staff and their willingness to help in any way possible. The breakfast was excellent. Cracow is not a cheap city, so all in all I was very happy I stayed in Novotel Krakow Central

Excellent hotel

TripAdvisor rating 5.0/5

Timothy S Solo travel - 12/10/2019 TripAdvisor review

I have stayed in many of the 4 star hotels in Krakow and I believe the Novotel Krakow Centrum is the best. It is doubtful if you could beat it for friendliness of staff, bedroom comfort, breakfast and location.

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