Novotel Krakow Centrum Hotel 4 stars

Customer review rating 4.5/5 5,871 reviews

Novotel Krakow Centrum
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Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105
krakow
poland

Tel: +48122992900

Fax: (+48)12/2992999

Contact email

Check-in from 14h00

Check out up to 12h00

  • KRAKOW GLOWNY RAILWAY STATION :  2 JUBILAT

  • By plane

    BALICE At 15km / 9.32 miles

  • By car

    A4 At 14km / 8.7 miles

  • By train

    DWORZEC GLOWNY At 5km / 3.11 miles

  • By train

    KRAKOW GLOWNY At 2.5km / 1.55 miles

GPS :50.054624, 19.925911

Companies

  • BP 3.5 km / 2.17 mi
  • COCA COLA 25.0 km / 15.54 mi
  • DELPHI AUTOMOTIVE 6.0 km / 3.73 mi
  • DONNELLY 6.0 km / 3.73 mi
  • LURGI 4.0 km / 2.49 mi
  • MOTOROLA 2.0 km / 1.24 mi
  • PHILIP MORRIS 10.0 km / 6.21 mi
  • PLIVA 4.0 km / 2.49 mi
  • PRICEWATERHOUSE COOPERS 3.5 km / 2.17 mi
  • TELEFONIKA KFK 5.0 km / 3.11 mi
  • TISCHMANN SPEYER PROPERTIES 2.0 km / 1.24 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Meeting room

  • Videoconferencing

  • Audiovisual equipment

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

Standard Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 beds

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 queensize bed

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Non contractual photo

NOVO SQUARE Lounge Bar - discover a place where life tastes better.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,871 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,330 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.5/5

Gabriel Y. Couples - 20/03/2020 Confirmed reviews ALL

Huge apartment. Comfy bed, the biggest balcony I ever seen. The best part is all the staffs from front desk, house keeping, restaurant are very help and cheerful. Especially helpful to allow us to use the house phone to call to the airline to change our air ticket. Apartment is well equipment with kitchenette and dish washer. However, carpet need to be cleaned We enjoy stay and hopefully will be coming back very soon.

Customer review rating 4.5/5

Anonymous Couples - 19/03/2020 Confirmed reviews ALL

We had a good time with u until everything got shut down due to the Coronavirus and then we were glad to get home, will def be visiting u again once all this has sorted it self out, we missed loads of things we wanted to see and do, thank u again xx

Great location

Customer review rating 4.5/5

Scott Business - 18/03/2020 Confirmed reviews ALL

Wonderful staff very clean hotel. Restaurant was great breakfast was amazing. The room was a good size and the hotel is within walking distance of the city center.

Great value hotel in ideal location

Customer review rating 4.5/5

David G. Couples - 16/03/2020 Confirmed reviews ALL

Room was clean and tidy, bathroom well equipped, good choice for breakfast and staff very friendly

Dear David, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Chrystyna Tkaczenko Guest Experience Specialist

Overrated

Customer review rating 4.5/5

Alessandro Business - 12/03/2020 Confirmed reviews ALL

It's almost impossible to touch furniture without having some part falling down. The cabinet handle remained in my hand a couple of time and during the first shower one piece fell to the ground. All good for a cheap hotel, but not whe you pay more then the double compare to hotels outside Krakow. I was there for bussiness but I got the feeling that all the city is a trap for turists.

Dear Alessandro, Thank you for taking the time to tell us about your experience at the Novotel Krakow Centrum. I am sorry that we did not met your expectations. The hotel undergoes a series of renovations each month to improve the physical condition of our equipment. I sincerely hope that you will find Novotel krakow Centre in perfect condition during your next visit. Best regards, Chrystyna Tkaczenko Guest Experience Specialist

Dissapointed

Customer review rating 4.5/5

Ninni H. Families - 11/03/2020 Confirmed reviews ALL

I booked three rooms with double bed and sofabed. It shoult hava bathrobes in the room. First morning tried to ask. Front desk promised to fix. They didnt. Next morning i asked again and then the robes were delivered to rooms. They also delivered babybed because the baby didnt havé place to sleep (i planned to put her to the sofabed). Did we have right rooms? Didnt never found out. It was my mother in laws 60 th birthday trip and i hade to ask many times the same thing.

Dear Ninni, Thank you for sharing your feedback with us. We are very sorry to hear that the room did not meet your expectations. As you have booked a room with a sofa, this is what we preassigned to your stay. Unfortunately, there must have been some misunderstanding. We strive to improve our internal communication every day to provide the best service. Thank you very much for the time you have devoted to writing this opinion and I hope to see you once more at Novotel Krakow Centrum, Best Regards, Chrystyna Tkaczenko Guest Experience Specialist

Well located. Fantastic experience. Wonderful staff. Got the room very early

Customer review rating 4.5/5

Zvia G. Couples - 10/03/2020 Confirmed reviews ALL

We had great help from the receptionist Michael on the 8th of March from 20:30-23:45 in getting new flight tickets since our flight to Israel was canceled at the last minute.Without Michael help we couldn't of managed. It turned out that he stayed way over his shift hours in order to make sure we had copies of the tickets. We enjoyed our room, the buffet breakfast, and hot meals in restaurant. Thanks to you all.

Dear Reuven, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Szymon Szymczyk Guest Experience Manager

Excellent location. Staff were always eager to be helpful in every regard.

Customer review rating 4.5/5

Aidan M. A. Solo - 08/03/2020 Confirmed reviews ALL

It was a good experience difficult to find fault. I would suggest some more seating be provided in pool changing room as it is not easy to change clothes while standing up.

Dear Aidan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Szymon Szymczyk Guest Experience Manager

We are regulars

Customer review rating 4.5/5

Shannon L. Couples - 07/03/2020 Confirmed reviews ALL

Always a lovely stay, very comfortable nice clean room, clean community areas very welcoming staff. Spa was nice only a few issues- a lot of families use the spa pool and it was often filled with children making lots of noise and splashing about so was hard to relax, even when we decided it would be better to go later there were still loads of children shouting. The robes for the spa were not always available and were also VERY small. The lift to the spa shouldn’t stop at reception as we were just in our swimwear and robes (which were too small) and people got in with us as we were going down to the spa with their bags and coats and it was awkward, I felt a little intruded upon. In our room it would have been nicer to have a couple of extra bath towels but that’s just a personal preference of mine.

Dear Shannon, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you know, children are very welcome in our hotel and sometimes it is quite cheerful at the pool. That's why when making reservations in the future, I encourage you to make sure that this is not a school vacation period :) Regarding to ropes, we are verry sorry that we did not met your expectations. Everyday we try to improve our equipment to make sure it suits you best (literally). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chrystyna Tkaczenko Guest Experience Specialist

Great base for exploring Krakow

Customer review rating 4.5/5

Maggie Friends - 06/03/2020 Confirmed reviews ALL

A very comfortable, well equipped, clean and quiet bedroom & bathroom. Very friendly and helpful staff. Ideal location for exploring the city from. Very good food although the breakfast was very expensive if you only wanted a small one.

Dear Maggie, Thank you for sharing your feedback with us. It is a great pleasure of mine to read a good review about Novotel Kraków Centrum. We try our best to provide the best service for our Guests and their satisfaction is the most important factor of our work. Regardint to breakfast, I hope you will give us the opportunity for better servive in near future. If you need a small breakfast, we will definitely find something that suits you best! Best Regards, Chrystyna Tkaczenko Guest Experience Specialist

Good stay

Customer review rating 4.5/5

Harriet D. Families - 06/03/2020 Confirmed reviews ALL

Good service, good food, good spa and swimming pool, well located

Dear Harriet, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Szymon Szymczyk Guest Experience Manager

Excellent stay

Customer review rating 4.5/5

Kerry Friends - 03/03/2020 Confirmed reviews ALL

Well located just 10 minute walk to the main square, fab spacious rooms and a great selection at breakfast bc and friendly staff Would definitely recommend this hotel

Dear Kerry, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Szymon Szymczyk Guest Experience Manager

Estancia agradable

Customer review rating 4.5/5

De M. Business - 02/03/2020 Confirmed reviews ALL

Perfecta

Dear Pierre, Thank you very much for your feedback ;) We are so delighted to know that you stay was great. See you soon at Novotel Kraków Centrum. Szymon Szymczyk Guest Experience Manager

Nothing to complain about

Customer review rating 4.5/5

Jack Friends - 02/03/2020 Confirmed reviews ALL

Good location, great service, slept well, couldn't ask for much more.

Dear Jack, Thank you very much :) Best sleeping - Novotel Kraków Centrum. See you soon. Szymon Szymczyk Guest Experience Manager

Friendly well located hotel with nice staff

Customer review rating 4.5/5

Matt Business - 27/02/2020 Confirmed reviews ALL

Great stay every time here. The staff are pleasant and the rooms are clean and well furnished. I like the location of this hotel.

Dear Matthew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Szymon Szymczyk Guest Experience Manager
Customer review rating 4.5/5

Albert Business - 27/02/2020 Confirmed reviews ALL

it was good as always :)

Thank you very much as always <3 Dear Albert, we are waiting for your next stay. Kind regards, Szymon Szymczyk Guest Experience Manager

Good but could be Better

Customer review rating 4.5/5

Anonymous Families - 25/02/2020 Confirmed reviews ALL

We stayed with you a party of 3 rooms. We all checked in together to find one room was upgraded and the other two &quot;were the smallest rooms in the hotel&quot; as told by your staff when we checked in. The rooms were adequate but if you upgrade one I think all should be as we paid the same. Breakfast was good but a bigger toaster is required and a chef on a Saturday is a must. The hotel prices for dinner and drinks is very high and not value for money. Six chips with your steak is not on. We had a child with us so we ate in the hotel a few days but food was not up to standard and when staff were told it was a shrug of shoulders. We all asked for a wake up call at 3am morning of departure and one never received it one was at 3.07am and the other at 3.45am. Not a great service. We were not offered a tea or a packed breakfast leaving and the girl who was a trainee on her own was very confused about our taxi. We enjoyed our stay in Krakow but we return to the Novotel, I do not think so. Kind Regards David N.

Decent hotel

Customer review rating 4.5/5

Mike L. Solo - 25/02/2020 Confirmed reviews ALL

Very nice for what I needed, clean, polite staff, nice location and good facilities

friendly staff, good food, perfect location, nice heated pool, very comfortable beds.

Customer review rating 4.5/5

Piotr Families - 24/02/2020 Confirmed reviews ALL

Very nice surprise at the very beginning: very comfortable and large beds. Additionally very nice and polite staff in the reception and in the restaurant. Everyone welcome us with smile. Quite nice pool, as for city hotel, with good water temperature. Big plus for underground parking lot. In general, for sure we will come back there.

very welcoming and good all round service

Customer review rating 4.5/5

P A. Couples - 24/02/2020 Confirmed reviews ALL

A pleasant stay with good facilities. Lots of choice for breakfast, there really is something for everyone. Didn't get chance to swim as was busy exploring the town but did check it out and looked good. Lots of thought went into the bathroom regarding things you may have forgotten to bring ie comb, shaving kit and much more.

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