Hotel Mercure Wroclaw Centrum 4 stars

Name: Hotel Mercure Wroclaw Centrum
Address: WROCLAW, 50-159, POLAND
Telephone: (+48)71/3232700
Rating: 4.5

Customer review rating 4.5/5 7,042 reviews

ALLSAFE approved hotel

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+ 18 Services

Hotel Mercure Wroclaw Centrum

Hotel for travellers looking for local and authentic experiences

Mercure Wroclaw Centrum in not only an accommodation in the Old Town, one step away from the most important places, but above all a crew that meets all your expectations and creates a great atmosphere. Stay and relax in one of the 151 modern rooms, also in themed rooms which inspire you to act. Try unusual ideas of our Chef at our Winestone Restaurant and organize a meeting in a conference room which suit your needs.

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking Paying
- Underground garage: PLN 60 per day (Paying)
- Public indoor parking (Paying) Paying
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowed Paying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
Cash machine

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 08:00-22:00
- Opening hours : Week-end 08:00-22:00

Fitness centre (nearby) Paying
Jogging track (nearby)

15 Meeting room(s)
Congresses/conventions
- Congress center congrs
- Conventions hotel conven
Copy/print service available

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

One Restaurant
One Bar
Breakfast
- Buffet
Room service
- Cold snacks
- Hot meals

16 Meeting rooms

Wheelchair accessible hotel

Hotel informations
- 151 rooms
- One room for people with reduced mobility
- 93 family rooms
- One connecting room
- 151 non-smoking rooms
- 6 floors
Languages spoken at the hotel
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line
- WiFi in the communal areas
- WiFi at the hotel
- High Speed internet
Air conditioning
- Air Conditioning
Reduced mobility Facilities
100% Non Smoking Property
Desk equipment available
- Shoe shine machine
Iron
- Iron at reception
Safe deposit box at reception
- Safe deposit box at reception

Galeria Dominikańska
- On site

Fitness Academy
- Nearby

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159 wroclaw
poland

Tel: +48713232700

Fax: (+48)71/3443681

Check-in from 15h00

Check out up to 12h00

Centrum Turystyki Biznesowej : E pl. Dominikanski
Main Railway Station : 122 pl. Dominikanski
Centrum Turystyki Biznesowej : 2,4,10, pl. Dominikanski
Main Railway Station : 2,4,8,11,17 pl. Dominikanski

By plane
RUZYNE At 200km / 124.29 miles
By plane
STRACHOWICE At 12km / 7.46 miles
By car
BIELANY At 5km / 3.11 miles
By train
WROCLAW GLOWNY At 1km / 0.62 miles

GPS :51.108999, 17.03957

HALA LUDOWA 3.0 km / 1.86 mi

Your meetings and events

Thanks to our 16 conference rooms with WIFI access and natural light (most rooms), the Mercure Wroclaw Centrum hotel can accommodate up to 600 people.Our conference rooms are equipped with the latest technology. We can also help our guests organize events, making the Mercure Wroclaw Centrum hotel the perfect venue for any kind of meeting.

Room descriptions and layouts

meeting rooms

From 1 to 600

attendees

Configuration is not available for these requirements

- Height 3 m
- Theatre style 25 participants
- U-shaped Room 15 participants
- Board-room 20 participants
- Classroom style 20 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 25 participants
- U-shaped Room 15 participants
- Board-room 20 participants
- Classroom style 20 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 30 participants
- U-shaped Room 20 participants
- Board-room 20 participants
- Classroom style 25 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 25 participants
- U-shaped Room 15 participants
- Board-room 20 participants
- Classroom style 20 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 30 participants
- U-shaped Room 20 participants
- Board-room 20 participants
- Classroom style 25 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 30 participants
- U-shaped Room 20 participants
- Board-room 20 participants
- Classroom style 25 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 25 participants
- U-shaped Room 15 participants
- Board-room 20 participants
- Classroom style 25 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 60 participants
- U-shaped Room 25 participants
- Board-room 32 participants
- Classroom style 35 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 80 participants
- U-shaped Room 40 participants
- Board-room 32 participants
- Classroom style 60 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 100 participants
- U-shaped Room 40 participants
- Board-room 32 participants
- Classroom style 60 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 100 participants
- U-shaped Room 40 participants
- Board-room 32 participants
- Classroom style 60 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 60 participants
- U-shaped Room 30 participants
- Board-room 32 participants
- Classroom style 60 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 80 participants
- U-shaped Room 30 participants
- Board-room 32 participants
- Classroom style 60 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 80 participants
- U-shaped Room 30 participants
- Board-room 32 participants
- Classroom style 60 participants
- Banquet 64 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 600 participants
- U-shaped Room 140 participants
- Board-room 120 participants
- Classroom style 250 participants
- Banquet 300 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Olawska	36 m²	3 m	25 participants	15 participants	20 participants	20 participants	24 participants
Klary	37 m²	3 m	25 participants	15 participants	20 participants	20 participants	24 participants
Jagiellonska	46 m²	3 m	30 participants	20 participants	20 participants	25 participants	24 participants
Parkowa	46 m²	3 m	25 participants	15 participants	20 participants	20 participants	24 participants
Piaskowa	46 m²	3 m	30 participants	20 participants	20 participants	25 participants	24 participants
Pomorska	46 m²	3 m	30 participants	20 participants	20 participants	25 participants	24 participants
Grunwaldzka	51 m²	3 m	25 participants	15 participants	20 participants	25 participants	Configuration is not available for this hotel
Millenium 5	80 m²	3 m	60 participants	25 participants	32 participants	35 participants	40 participants
Millenium 4	98 m²	3 m	80 participants	40 participants	32 participants	60 participants	50 participants
Uniwersytecka	110 m²	3 m	100 participants	40 participants	32 participants	60 participants	40 participants
Millenium 3	115 m²	3 m	100 participants	40 participants	32 participants	60 participants	50 participants
Millenium 1	128 m²	3 m	60 participants	30 participants	32 participants	60 participants	50 participants
Millenium 2	128 m²	3 m	80 participants	30 participants	32 participants	60 participants	50 participants
Tumska	138 m²	3 m	80 participants	30 participants	32 participants	60 participants	64 participants
Millenium	614 m²	3 m	600 participants	140 participants	120 participants	250 participants	300 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Meeting room
Audio and video equipment
Podium
Day light
WIFI access
Syndicate rooms
Airconditioned meeting room
High speed transmission line
Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Standard Room with a city view, Superior Room with a city view.

Classic room, newly renovated, double bed, city or cathedral view.

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Bathroom products

Classic Room, two separate beds, city or cathedral view

Accessible room

Max. number of persons: 2
Area: From 16 m² / 172 sq ft
Views: Historic side view, City View *

Subject to availability

Wireless internet in your room
High speed internet
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Classic Room, 1 double bed, sofa, city view

Accessible room

Max. number of persons: 3
Area: From 20 m² / 215 sq ft
Views: Historic side view, City View *

Subject to availability

Wireless internet in your room
High speed internet
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Privilege Room - Newly renovated, 1 double bed, sofa, city/cathedral view

Accessible room

Max. number of persons: 3
Area: From 18 m² / 194 sq ft
Views: Historic side view, City View *

Subject to availability

Wireless internet in your room
High speed internet
Satellite/cable colour TV
Nespresso machine
Bathroom products(...)

Privilege Room - Newly renovated, 1 double bed, sofa, city view

Accessible room

Max. number of persons: 3
Area: From 20 m² / 215 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Satellite/cable colour TV
Nespresso machine
Bathroom products(...)

Family Room, city or cathedral view - queen-size bed, living room with sofa

Accessible room

Max. number of persons: 4
Area: From 40 m² / 431 sq ft
Views: Historic side view, City View *

Subject to availability

Wireless internet in your room
High speed internet
Satellite/cable colour TV
Nespresso machine
Bathroom products(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.

WINESTONE

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Our guest reviews for
Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,042 reviews

TripAdvisor Rating 4.5/5

1,295 reviews

2021 TripAdvisor Certificate of Excellence — Certificate of excellence 2021

Business stay

Pierantonio Business - 12/09/2021 Confirmed reviews ALL

I found a welcoming environment with attentive and customer-friendly staff. The adjoining restaurant where I dined two evenings in a pleasant way is also satisfactory A pleasant thing the large shower in the clean and spacious bathroom, in the hot season and after a day of work it was pleasant

Good hotel in good location

Jarmo Business - 09/09/2021 Confirmed reviews ALL

Hotel was about 20min from railway and 15 min from main square.very good bed. Standard breakfast. Friendly team

Very good hotel

Jan Solo - 09/09/2021 Confirmed reviews ALL

Nice hotel cloce to city and old Town. Very good breakfast and good dinner in restaurant. Nice quiet comfortable room.

Great hotel

Maria M. G. Couples - 08/09/2021 Confirmed reviews ALL

We have stayed at the hotel quite a few times now and had been upgraded on our last trip to the Wine room.. It was a fabulous room.. Can't recommend this hotel enough so central to town..

well located

Piotr Families - 06/09/2021 Confirmed reviews ALL

nice & clean Hotel with good breakfast

Dear Piotr, Thank you for taking the time to share your feedback. I appreciate your comment and suggestions regarding our hotel and general overview. We are doing our best to make our guests comfortable and allow them spend very pleasant time here. Sincerely, Wojciech Wawrzyniak Front Office Shift Leader

Comfortable, good location

Elizabeth Families - 05/09/2021 Confirmed reviews ALL

A week stay - comfortable bedding - professional, responsive front desk staff - English TV channels - great view!

Thank you for taking the time and sharing your comments with us about your stay at Mercure Wrocław Centrum. I am glad that you enjoyed your stay in our hotel and we managed to meet your expectations. For the entire team, the guests' satisfaction with the services offered is a source of pride. Positive feedback motivates us to constantly ensure the highest standard of service. Please come again, we will be happy to make your next stay as enjoyable. See you in the city of bridges and gnomes! Sincerely, Aleksandra Swojnóg Guest Experience Specialist

Good location

Christopher C. Solo - 30/08/2021 Confirmed reviews ALL

I’ve stayed at this hotel many times over the years. The room could have been cleaner. I noticed some old half eaten candy under the bed.

Dear Guest, Thank you very much for sharing your opinion regarding the stay at our hotel. Positive feedback is always a source of motivation for the whole staff. We are glad to see everything met your expectations and we hope to host you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Helpful staff!

Mindy C. Couples - 27/08/2021 Confirmed reviews ALL

I asked the front desk staff person David to help me retrieve some tickets I had purchased on a Polish website, and he went above and beyond in helping me!! Many thanks to David!

Brilliant cleaning services.

M. Business - 23/08/2021 Confirmed reviews ALL

Thank you so much for taking care of us by ensuring that the rooms and common areas were clean, tidy and sterile. The Team who looks after the rooms did an amazing job!

We would like to thank you for sharing your opinion regarding the stay at our hotel. It was a pleasure to welcome you. If you haven’t discovered all secrets of the city yet – we will be more than happy to see you again! Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Nice and correct Mercure

classiccarz 23/08/2021 TripAdvisor review

The hotel is exactly at the level you would expect from a Mercure, very good location if you want to visit the city. Breakfast more than sufficient. There is one issue where you have to pay attention if you arrive by car. The parking garage next door closes at 21.00 (if I am not mistaken) and unless you are lucky as I was and could park (limited space) in front of the entrance, you will have a problem parking your car.

Dear Guest, Thank you very much for taking time to review your stay at our hotel. I am happy to see that you enjoyed your stay and that our location suited your needs. I would like to correct the misinformation: parking indeed closes the gate for the night, but our staff opens the gate - you just need to contact us and someone with card goes out to open it right away. Later after encoding the ticket during check in, the guest can open the gate themselves by scanning it. I am sorry for inconveniences that influenced your opinion negatively, we would love to see you again soon. Kind regards, Aleksandra Swojnóg Guest Experience Specialist

Alles gut

Anonymous Families - 12/08/2021 Confirmed reviews ALL

Alles perfekt

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Swojnóg Guest Experience Specialist

Well located and good breakfasts

Agata Families - 09/08/2021 Confirmed reviews ALL

Good standard. Tasty food. The only things missing were bathtub and swimming pool.

Dear Agata, Thank you very much for taking time to review your stay in our hotel. The property does not have pool and this information is not listed on any reservation website. All of our rooms are furnished with showers, what is also a transparent information listed in our rooms descriptions. Nevertheless I am happy that you enjoyed your stay and that our central location allowed your family to freely explore the city. See you again at the city of dwarfs. Kind regards, Aleksandra Swojnóg Guest Experience Specialist

Fantastic

Maciej Business - 09/08/2021 Confirmed reviews ALL

Feel welcome

Szanowni Goście, Serdecznie dziękuję za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Mercure Wrocław Centrum. Cieszę się, że pobyt w naszym hotelu był dla Państwa udany i udało nam się spełnić Państwa oczekiwania. Dla całego zespołu powodem do dumy jest zadowolenie gości z oferowanych usług. Pozytywny feedback jest dla nas motywacją w nieustannym dbaniu o najwyższy standard obsługi. Zapraszam ponownie, z chęcią sprawimy, aby kolejny pobyt był równie udany. Do zobaczenia w mieście mostów i krasnali! Pozdrawiam, Aleksandra Swojnóg Guest Experience Specialist

ottimo soggiorno

Marco C. Business - 06/08/2021 Confirmed reviews ALL

clean hotel , very nice and helpfull staff

Dear Mr. c., Thank you very much for rating your stay at Mercure Wrocław Centrum. Everyday our staff tries their best to deliver the best experience for our guests, so positive feedback is a huge boost to their motivation. It will be a pleasure to provide you with our services again during your next stay at Wroclaw – the city of dwarfs! Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Great service, good location

Marta Business - 25/07/2021 Confirmed reviews ALL

Business Trip

Dear Marta, I would like to thank you for taking time to review your stay at Mercure Wrocław Centrum. I am delighted to see that everything met your expectations, especially that our staff could be part of good memories associated with the stay. I hope to see you again during next business trip to our city of dwarfs. Sincerely, Aleksandra Swojnóg Guest Experience Specialist

Good performance in the heart of Wrocław

Zygmunt Ł Business - 19/02/2020 TripAdvisor review

Good, nice, pleasant. Fantastic staff creating one star more over the official rating. Room big, comfortable, refreshed, equipped in all what you need for the 1-2 days stay. Worth to try, hard to be disappointed here!

Dear Mr. Zygmunt, Thank you very much for sharing your opinion regarding the stay at Mercure Wrocław Centrum. We are delighted to see that our staff contributes to your positive experience.Feedback like this one is always a source of pride and motivation for the whole staff. We are glad to see accommodation met your expectations and we hope to host you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Noisy, smelly and unresponsive

Alfredo S Business - 26/11/2019 TripAdvisor review

The room was not well insulated acoustically and I woke several times with noise from room 313. My room smelled freshly pained and I got a throat inflammation because of that. I complained and got the answer that my room would be changed. When I returned nothing had happened. My TV stopped suddenly and I tried to call reception three times. Call was disconnected and I had to dress again, come to the reception and ask assistance. No excuses and a technician fixed it. Hotel is well located and breakfast was good.

Dear Guest, Thank you very much for sharing your feedback. We are very sorry to hear that your stay did not meet your expectations. We always do our best to give guests the best possible experience. We would like to ask you to share more details about your stay and reservation so we can know when and why exactly it happened. Could you please contact us directly via email h3374-fo1@accor.com ? We hope you will give us another chance to give you nest possible experience and we will see you again in our hotel. Best regards, Wojciech Kawulka - Guest Experience Manager

Our stay at the Mercure hotel

Dr. Angie C Family - 19/08/2019 TripAdvisor review

I would definitely recommend this hotel and can’t wait to return! The young man at the reception gave us a very warm welcome the minute we arrived at the hotel late evening and immediately upgraded our room since I’m a very light sleeper.. He was very helpful and efficient in booking taxis for trips we needed and also organized a small birthday treat for my 12 year old son...... greeting him with a birthday cake and a Minecraft themed gift box and other souvenirs at breakfast that very morning. The restaurant manager was also very patient and courteous. Since my son has a severe allergy to sesame we felt safe with their excellent service... Food was amazing too! Rooms very modern and very clean. The nespresso machine in the room was an added bonus. All the employees were polite and helpful.Overall superb experience!

Dear Dr. Angie C, Thank you very much for sharing your feedback. We are happy to hear that you appreciated our effort. We always do everything we can to surprise our guests and give them the best possible experience + memories. It is great that you enjoyed the gifts which we prepared for you. We really hope to see you again during your next trips to Poland, Best regards, Wojciech Kawulka - Guest Experience Manager

Pleasant stay!

Zygmunt Ł Business - 12/08/2019 TripAdvisor review

I like the place, the people there. One of my favorite hotels ever. Come there and stay- it's enough to feel exceptional. Check in very fast and in friendly atmosphere, staff- great and professional. I can recommend Winestone restaurant with fantastic service, great sort of vines and good food. Rooms in that hotel are renovated, well equipped. With that strategic localization I think it's really great choice for Wrocław.

Dear Zygmunt, WOW! Thank you very much for such positive feedback. It is always a pleasure for us to see you in Wrocław and enjoy it together with you. We are proud that every time we give you the best experience. See you next time ! Best regards, Wojciech Kawulka - Guest Experience Manager

Weekend away

Dawnie444_11 Couples - 04/08/2019 TripAdvisor review

Lovely hotel, situated exactly where we wanted it to be. The man on reception wasn’t great, he left us to wander of to find the lifts with no directions given, we should have asked, but he should have told us! Bar that can’t complain at all. We didn’t eat in the hotel but the bar did look nice.

Dear Dawnie444_11, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw! We always do our best to give guest the best possible memories. Thanks for sharing your feedback also on behaviour of our employee, we will put more effort into training to avoid such situations in the future. We hope to see you soon! Best regards, Wojciech Kawulka - Guest Experience Manager

Our most recent 20 reviews

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Hotel Mercure Wroclaw Centrum 4 stars

This hotel is PLANET 21 Gold

Hotel location

Hotel Mercure Wroclaw Centrum

Congress centre

Exhibition centre

Your meetings and events

Our accommodation(s)

Our restaurants and bars

WINESTONE

WINESTONE

Our guest reviews for Hotel Mercure Wroclaw Centrum

Our other hotels nearby

The Bridge Wroclaw - MGallery

ibis Styles Wroclaw Centrum Hotel

Novotel Wroclaw Centrum Hotel

ibis Wroclaw Centrum Hotel

Our guest reviews for
Hotel Mercure Wroclaw Centrum