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Sofitel Warsaw Victoria Hotel 5 stars

Customer review rating 4.7/5 6,633 reviews

ALLSAFE approved hotel

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Sofitel Warsaw Victoria
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+ 17 Services

Hotel extras

  • Tailor-made meetings in the heart of Warsaw

  • Quality workout and luxurious relaxation

  • Exquisite wine & dine offer

  • Excellent breakfast

  • Concierge service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Jogging track (nearby)
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 18 Meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Warsaw Victoria

Krolewska 11
00-065 warsaw
poland

Tel: +48226578011

Fax: (+48)22/6578057

Check-in from 14h00

Check out up to 12h00

  • AUTOBUS :  175 or 116 UNIWERSYTET BUS STATION

  • METRO :  ONE SWIETOKRZYSKA

  • By plane

    Lotnisko Okecie At 9km / 5.59 miles

  • By train

    WARSZAWA CENTRALNA At 2km / 1.24 miles

GPS :52.240074, 21.013284

Exhibition and convention centre

  • EXPO XXI 2.5 km / 1.55 mi

Your meetings and events

Seminars, small meetings, celebrations and candlelit dinners - our conference areas are suitable for every occasion. Most of our 19 conference rooms offer natural light and beautiful views over Pilsudski Square.Our experienced MagnifiqueMeetings Concierge will make sure that every meeting and conference runs according to plan. Our chef will manage the catering, which can be tailored to suit the needs and preferences of our guests.In our Ballroom, the curtain hides a professional stage and performers and speakers have access to three dressing rooms. Thanks to the option to install additional lighting, photographers will be able to capture every important moment of the event.

Room descriptions and layouts

18 

meeting rooms

From 1 to 700 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Meeting room

  • Videoconferencing

  • Audio and video equipment

  • Indoor and Outdoor facilities

  • Video camera

  • Office

  • Podium

  • Lectern

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our hotel has 368 comfortable and elegant rooms across five floors, including 76 Luxury rooms and 33 suites. Rooms feature an LCD TV, luxury MyBed bedding and free high-speed WIFI.

CLASSIC ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: Historic side view, Park view *

Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

CLASSIC ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft

SUPERIOR ROOM, 1 King Size Bed, Higher Floor

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: City View, Courtyard View *

Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds, Higher Floor

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: City View, Courtyard View *

Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, Pilsudski Square View

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Historic side view *

Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

LA BRASSERIE MODERNE

Type of cuisine: International

A modern interpretation of the traditional French brasserie, our restaurant offers a lavish menu based on the finest seasonal ingredients. The open kitchen means our guests can watch the dishes being prepared right in front of them.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

KITCHEN GALLERY

Type of cuisine: International

Start your day in a family style in the restaurant, whose cozy décor allows guests to feel like they are in their kitchen. The breakfast buffet offers a wide range of Polish and international dishes.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

VICTORIA LOUNGE

Our vibrant bar with great views of Pilsudski Square is perfect venue for friendly get-together or business meetings.The bar also offers excellent aperitifs and liqueurs.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

6,633 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,057 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location

Customer review rating 3.5/5

Kas Business - 15/06/2021 Confirmed reviews ALL

Friendy staff, clean, good breakfast

Excellent stay. Pampered by staff.

Customer review rating 5.0/5

Angelo Couples - 10/06/2021 Confirmed reviews ALL

Better than before COVID. More attention from staff e management.

WEEK END EN COUPLE

Customer review rating 5.0/5

R. Couples - 09/06/2021 Confirmed reviews ALL

My regular stays at accor hotels in europe allows me to compar hotels and i must tell you that the sofitel warsaw is one of the most prestigious establishments in its category. They gave us an unforgettable upgrade. All staff and services are dedicated to making your stay exceptional. the refinement of the kitchen is comparable to large tables. Finally a hotel that respects the status of loyal customers of the accor group. A VIP welcome, many attentions. very clean hotel, close to all city attractions. A park opposite for sports enthusiasts, a superb swimming pool. Extra breakfast. well done and thank you to the management of the hotel and its staff. I recommend this hotel to you. stop looking for a hotel you just found. Sofitel Warsaw with closed eyes. A huge thank you. MERCI

Very Good Location

Customer review rating 3.5/5

Pod Families - 08/06/2021 Confirmed reviews ALL

Great location close to the main points of interest of the city. Very nice swimming pool that you need to book in advance due to pandemic situation. Comfortable rooms. Breakfast OK but I already experienced much better for a 5 stars hotel. Only 2 of 3 elevators working which increased the waiting time for the elevator

Very good stay

Customer review rating 5.0/5

Anonymous Couples - 05/06/2021 Confirmed reviews ALL

It's been a lovely stay, staff was very nice. We enjoyed the pool and wellness zone.

Good service

Customer review rating 4.0/5

Ewa Couples - 02/06/2021 Confirmed reviews ALL

Overall good. Confusion with breakfast order every morning. There seemed to be lack of communication between reception and kitchen staff.

Nice place, nice staff, nice Hotel

Customer review rating 4.5/5

A. Business - 21/05/2021 Confirmed reviews ALL

MY stay was just great and thanks to everyone, and espacially thanks to Mrs Malgorzata Bedelek the guest relation manager.

Dear Mr. A., I am truly grateful that you have taken the time to share your thoughts regarding your recent stay with us at the Sofitel Warsaw Victoria. I am delighted to read your compliments about our valuable and professional staff, it is always a pleasure for them to hear that their efforts and skills are pointed out, and I will make sure that your comments are communicated to them. Providing impeccable services and facilities to each and every Guests is our utmost priority, and I am pleased to read that your stay in our hotel met your expectations. It is also a great pleasure to know that the quality of our services, as well as the aesthetics and ambiance of the hotel have tremendously pleased you. In regards to your mentioned concerns, please be assured that I have passed along them to the adequate department in order to assure that this situation does not occur in the future. I truly hope that the overall satisfaction of your stay remains a positive one, and that we will soon have another chance to regain your trust and contentment by providing you a high quality service that represents the standards of Sofitel. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Well Located - best mattress

Customer review rating 4.5/5

Anonymous Business - 17/05/2021 Confirmed reviews ALL

I was welcomed as Gold Member , upgraded with Welcome drink

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Very good

Customer review rating 5.0/5

Anonymous Business - 27/04/2021 Confirmed reviews ALL

Personal was very kind. Great breakfast. Happy to see you soon.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Great locate, very friendly and helpful staff

Customer review rating 4.5/5

Heiko Business - 03/04/2021 Confirmed reviews ALL

Even is this challenging times I felt really welcome and the staff did everything to make my stay a great experience.

Dear Mr. C., I wish to thank you for the taking the time to share your thoughts with us, following your recent visit at the Sofitel Warsaw Victoria. Our valuable team takes a great pleasure in delivering an exceptionally superior service for all of our Guests and will be delighted to hear the heartwarming feedback on your lovely stay. I am very glad to hear you appreciated the diverse services that we present for the pleasure and wellbeing of all of our Guests. Thank you again for recommending the Sofitel Warsaw Victoria, and on behalf of the entire team I hope we will have the chance of welcoming you back to the hotel in the near future Yours sincerely, Małgorzata Badełek Guest Relations Manager

Congratulation

TripAdvisor rating 5.0/5

jkalbarczyk 15/03/2021 TripAdvisor review

The Service was exellent(check in and check out).Room service for breakfast and dinner without complaint. Room was perfect with the view on square. The most important in this covid time was the good organized hygenic concept.

Dear Both, I am truly grateful that you have taken the time to share your thoughts regarding your recent stay with us at the Sofitel Warsaw Victoria. I am delighted to read your compliments about our valuable and professional staff, it is always a pleasure for them to hear that their efforts and skills are pointed out, and I will make sure that your comments are communicated to them. Providing impeccable services and facilities to each and every Guests is our utmost priority, and I am pleased to read that your stay in our hotel met your expectations. It is also a great pleasure to know that the quality of our services, as well as the aesthetics and ambiance of the hotel have tremendously pleased you. Thank you once again for sharing your Magnifique experience with us, and we hope to have the chance to welcome you back soon if your travels bring you again to Warsaw in the future. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Amazing

Customer review rating 5.0/5

Tomasz S. Couples - 09/03/2021 Confirmed reviews ALL

This hotel constantly reminds me why i am a member of Accor. Reception staff were outstanding, bar Staff and the food and overall service was exceptional especially during this difficult time, I would chose Sofitel over Raffles everytime.

Dear Mr. S., Thank you very much for taking the time to reflect on your stay and evaluate the satisfaction of your experience at the Sofitel Warsaw Victoria. I am very pleased to hear that you have enjoyed the hotel facilities and Food&Beverages outlets. It is a pleasure to learn that our professional staff has treated you with the best care, and on behalf of the Sofitel Warsaw Victoria team I wish to thank you for pointing out the very pleasant and smooth service that you were provided. As the comfort and holistic well-being of our Guests is our main priority, it is very pleasant to hear that the conditions of your stay have been most appreciated and you truly enjoyed our hospitality, guaranteed by our persnoalized service, in order to make our Guests feel like home. Thank you once again for sharing your valuable thoughts, and we hope to welcome you again soon for another Magnifique experience. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Nice Hotel, Rooms where to hot.

Customer review rating 3.5/5

Mark Business - 09/03/2021 Confirmed reviews ALL

The hotel and staff where very nice and the rooms where modern. The only downside was the air conditioning in the room was old and didn't work properly. the radiator in the bath room was on constantly which made the rooms really really hot. I had to sleep with the window open which then kept me awake because of the outside noise. I was there with three colleagues and we all experienced the same problem so it wasn't just one room.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is a pleasure to hear that in the overall you have enjoyed your stay with us. Please accept my apologies regarding technical issues with heating system in your room. I will certainly mention it to our technicians. Please be also assured that I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable than the previous one, taking into consideration all of mentioned remark. Please rest assured that I will not miss the change to personally secure the comfort of your next stay by providing you with the service quality according to our Sofitel brand. Sincerely, Małgorzata Badelek

Very low cleaning standards

Customer review rating 1.0/5

Ab Couples - 02/03/2021 Confirmed reviews ALL

The entire hotel looks rather tired and it's hard to believe that it maintains its 5* rating. The room cleaning standards are very low. I found a huge pile of hair in the bath drain which must have been piling up throughout the stay of several guests. A truly disgusting experience. When I reported this incident to the front desk, the response was simply "sorry to hear this".

Dear Mrs. Bulińska, First of all, I wish to thank you for sharing your thoughts following your recent stay with us at the Sofitel Warsaw Victoria. We take feedback very seriously as we aim to constantly improve the quality of our services to provide the most enjoyable and memorable stay to our Guests. I am very sorry to hear that you have encountered some difficulties with the cleaning service in your room, and I apologies for any inconvenient it has caused during you stay. I have passed along your feedback to the adequate department in order to assure that this situation does not occur in the future. Please accept our most sincere apologies if the standards of our hotel have not been to your expectations, and we all hope to regain your trust during a future visit by providing you a high quality service that represents the standards of Sofitel. On behalf of the entire Sofitel Warsaw Victoria team, I hope to have the chance to welcome you again soon in our hotel, to ensure that your next stay with us will fulfill your expectations. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Great location

Customer review rating 4.5/5

Jj Solo - 02/03/2021 Confirmed reviews ALL

Easy access to the historical centre, very comfortable hotel - definitely will be back

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable than the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager
Customer review rating 4.5/5

Willem Business - 02/03/2021 Confirmed reviews ALL

Very personal touch

Dear Mr. d., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Safe and gorgeous.

Customer review rating 4.5/5

Cejourla Business - 08/01/2021 Confirmed reviews ALL

Your warmful hospitalities made my stay fully completed. This stay was also impressioned for me.

Dear Mr. S., On behalf of Sofitel Warsaw Victoria I wish to thank you for your loyalty and choosing our hotel on your recent stay in Warsaw. Please be assured that it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable than the previous one, and we serve you with the rich offer of our breakfast buffet. Sincerely Yours, Małgorzata Badełek Guest Relations Manager

Good situation of hotel

Customer review rating 4.0/5

Stephen C. Business - 13/12/2020 Confirmed reviews ALL

As ever a good experience , I would however comment on the lack of room service applicable from the bar. In check in ai was informed there was only Polish Lager available from the bar which was disappointing for a hotel of your size.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable than the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Great service from Malgorzata on my return to the hotel and nicely heated swimming pool

TripAdvisor rating 5.0/5

MargaretinParis 02/12/2020 TripAdvisor review

During my previous stay I had a few issues so got in touch with the Guest Relations Manager Malgorzata and she was wonderful. She heated the swimming pool up for me as I had found it far too cold during my previous visit and I was lucky enough to have it to myself twice as they limited the number of guests due to Covid. As a Gold Accor member I was upgraded to a suite and found a nice welcome gift and got some flowers the second day which I really appreciated. The Accor loyalty programme is really one of the best ones I belong to and when staying at a Sofitel you always feel really looked after and in 2 weeks I will be staying at the Obelisk Sofitel in Dubai. I was so sad to discover that the Sofitel in Wroclaw had closed down, I was staying in their Presidential Suite the night before the country went into lockdown and then the hotel closed down permanently which is a great loss. The restaurant at the Sofitel Victoria was closed but I highly recommend Epoka across the road next to the Raffles hotel which is also part of the Accor chain. The Raffles hotel has an excellent bar and restaurant where I had lunch one day. I had dinner in the Sofitel bar one night and was disappointed that when the man at the table next to me left, no-one bothered to clean the table despite all the Covid rules and they weren't exactly overworked as there was hardly anyone there. The hotel quoted me 300 PLN for an airport transport, I just got a taxi and paid the fixed price of 55 PLN. It only takes 10 minutes to get to and from the airport so the high price proposed by the hotel really isn't worth it. I will of course stay here again on my next visit and hopefully will be able to have dinner in the restaurant which was very good during my previous visit.

Dear Guest, I am grateful that you have taken the time to share your thoughts reflecting on your most recent stay at Sofitel Warsaw Victoria. It is our great honor to hear that you have appreciated your own piece of paradise in our resort with heated water and mirrored ceiling swimming pool. Please be assured that your heartwarming compliments towards the professional service of our friendly staff are very much appreciated, as these always give us the enthusiasm to further excel in the delivery of outstanding service. Please acknowledge that the remarks about the cleanliness of the tables and your spendid review I have shared with our valuable team, as nothing motivate us more than to know that out high quality service has been noticed and it encourages us to fulfill our Guests' expectations. On behalf of Sofitel Warsaw Victoria Team I wish to thank you once again for your loyalty and we would be thrilled to have the opportunity to welcome you back very soon when this pandemic situation will end and everything back to normal. Yours Sincerely, Małgorzata Badełek Guest Relations Manager

Legendary and iconic hotel in Warsaw!

TripAdvisor rating 5.0/5

awolkenkrabber Business - 22/09/2020 TripAdvisor review

For those who remember this hotel over time it is one of the icons of Warsaw hotel landscape, ex-Victoria hotel. Great place, location, service, design, comfort, despite Covid restrictions the hotel team did their best to feel warm and welcome.

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