Sofitel Warsaw Victoria Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 7,416 reviews

ALLSAFE approved hotel

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Sofitel Warsaw Victoria
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+ 24 Services

Hotel extras

  • Tailor-made meetings in the heart of Warsaw

  • Quality workout and luxurious relaxation

  • Exquisite wine & dine offer

  • Excellent breakfast

  • Concierge service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Warsaw Victoria

Krolewska 11
00-065 warsaw
poland

Tel: +48226578011

Fax: (+48)22/6578057

Check-in from 15h00

Check out up to 12h00

  • AUTOBUS:  175 or 116 UNIWERSYTET BUS STATION

  • METRO:  ONE SWIETOKRZYSKA

  • By plane

    Lotnisko Okecie At 9km / 5.59 miles

  • By train

    WARSZAWA CENTRALNA At 2km / 1.24 miles

GPS:52.240074, 21.013284

Exhibition and convention centre

  • EXPO XXI 2.5 km / 1.55 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Seminars, small meetings, celebrations and candlelit dinners - our conference areas are suitable for every occasion. Most of our 19 conference rooms offer natural light and beautiful views over Pilsudski Square.Our experienced MagnifiqueMeetings Concierge will make sure that every meeting and conference runs according to plan. Our chef will manage the catering, which can be tailored to suit the needs and preferences of our guests.In our Ballroom, the curtain hides a professional stage and performers and speakers have access to three dressing rooms. Thanks to the option to install additional lighting, photographers will be able to capture every important moment of the event.

Room descriptions and layouts

18 

meeting rooms

From 1 to 700 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Meeting room

  • Videoconferencing

  • Audio and video equipment

  • Indoor and Outdoor facilities

  • Video camera

  • Office

  • Podium

  • Lectern

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our hotel has 368 comfortable and elegant rooms across five floors, including 76 Luxury rooms and 33 suites. Rooms feature an LCD TV, luxury MyBed bedding and free high-speed WIFI.

Our guest reviews for
Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,416 reviews

TripAdvisor Rating 4.5/5

4,158 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Lovely hotel

Customer review rating 5.0/5

Stephen A. Couples - 28/11/2021 Confirmed reviews ALL

All perfectly fine. I will definately come back.

Sofitel never cease to amaze

Customer review rating 5.0/5

Dana Couples - 27/11/2021 Confirmed reviews ALL

I would like to highlight the amazing staff at the hotel. From the bellboy that was extremely helpful and talkative to the front office staff - Matt and finally the bar tender. The special attention goes to Aneta Pietka - she is simply the best. Client oriented and hands-on. We stayed for one night and we were amazed on how many beautiful things can be achieved in such a short time.

Great location & great service

Customer review rating 4.5/5

Abou Friends - 24/11/2021 Confirmed reviews ALL

My experience was great !!! Big up to the Concierge & Front desk team for their precious help and assistance to organise my friends birthday. Thank you again for the lovely experience.

Impossible to get money back even if there is a "free cancellation policy"

Customer review rating 2.5/5

Elisabeth G. Couples - 21/11/2021 Confirmed reviews ALL

The booking went well. But after the booking the airline changed our flight dates so I had to change my booking. It did not work to change the booking that was already paid for so I had to make a new booking and pay again. After that I cancelled my first booking 25th of September and got a cancellation email and was expecting that the charges on my credit card would be cancelled. When I did not receive any money back on my credit card nor a cancellation of the charges after more than one week after the cancellation I called your hotel but I was referred to contact you by mail instead. I sent two emails but never received any answer nor any money back. Around 20th of October I got a credit invoice sent to my home but still no money back. When checking in at the hotel 5th of November I spoke to the reception and showed them the credit invoice. I was then told that a refund taked 30 days. When I told them that it has been more than 30 days they told me that they would check what has happened and let me know when I will receive the money. When checking out 8th of November no one had still contacted me. A strange debit was made for 600 PLN when I checked in but I got help from the reception to cancel the debit. The reception staff took the original credit invoice without giving me a copy and told me that the manager would get back to me and send me an email. When no one did get back to me or send me an email I called the hotel on the 9th of November and demanded that some one gives me my money back. Finally after all this time I got my money back, but instead of cancelling the charge which is normal procedure in all other hotels I was instead refunded and since the polish zloty where worth less money at the time of the refund I actually lost money for something I did not use. This is a real disaster. I have travelled a lot and stayed at many 4-5 star hotels and have never seen something like this. Things can happen, but not like this and especially that no one from the hotel offered me any kind of compensation. A small discount to book again for instance would have made me less disappointed.

Very nice experience.

Customer review rating 4.5/5

Oliver Families - 21/11/2021 Confirmed reviews ALL

Great for visiting Warsaw. Comfy beds, helpful staff and the swimming pool great in the evening. Restaurant food also to be recommended.

Excellent hotel

Customer review rating 5.0/5

Gary O. Couples - 16/11/2021 Confirmed reviews ALL

Everything from Check in to Checking out went smoothly and we very much enjoyed the upgraded room...Great central location,attentive staff and excellent facilities

Zadowolony

Customer review rating 5.0/5

Krzysztof Families - 16/11/2021 Confirmed reviews ALL

Super hotel

Good

Customer review rating 5.0/5

Kolok Business - 13/11/2021 Confirmed reviews ALL

Everything was perfect

Excellent location and service

TripAdvisor rating 5.0/5

Sirpa189932 12/11/2021 TripAdvisor review

The hotel is situated at a convenient location with an easy access to many places. The old city is at a walking distance and so is the opera and the royal street. The pool and spa area is just amazing and has very relaxing atmosphere. Service was perfect. The check in and out speeds are efficient. We came early for the check in and were positively surprised to get our room in advance. The room is big, clean and the sleeping comfort was excellent. The breakfast was excellent with variety of alternatives.

High quality Hotel in a good location

TripAdvisor rating 5.0/5

andrzejmedwid 22/10/2021 TripAdvisor review

I have stayed at the Sofitel Warsaw Victoria many times and really enjoy being there. The hotel is of a high standard with spacious, fully equipped rooms, sumptuous breakfast and pleasant and very helpful staff. It is in a very good location about 10 minutes' walk from the Old Town. The city's museums, parks, palaces, railway station and even airport are a short bus journey away. I can definitely recommend the hotel.

Good but slow service

TripAdvisor rating 4.0/5

pawelw852021 06/10/2021 TripAdvisor review

Good Hotel but to less people employed, I was waiting 25 min to check out and in the bar 30 minutes to receive my drink. You can hear the strong horse cars from the street but just if you have a room with view on the nice square

Beautiful hotel, Great Location, Awesome Staff

TripAdvisor rating 5.0/5

vkmobile Business - 03/10/2021 TripAdvisor review

I stayed here for a week. Great location, beautiful and clean hotel. I saw people cleaning all surfaces everyday for Covid precaution. The staff speaks great English and always went out of their way to help. They even responded to my inquiries via email. The hotel has great amenities (pool, bar, restaurant). It is close to beautiful old town, shopping, restaurants,.... I plan to stay at this hotel again when I revisit.

Best stay ever!

TripAdvisor rating 5.0/5

amilan602 03/10/2021 TripAdvisor review

After staying in many 5stars hotels, I can say the Sofitel Victoria is one of my favorites. I will definitely choose Sofitel Victoria again. Not only that the hotel looks very well, but the great service is what makes it so good.

Flawless

TripAdvisor rating 5.0/5

holly c 30/09/2021 TripAdvisor review

From the moment we were met at the airport by Mr Brown until we were delivered back to the airport we received the kindest attention possible. We were at the Victoria for 21 days We established a routine and came to know the front desk employees by their smiles!! The pool is magnificent. The restaurant… a bi-weekly treat. When we found ourselves without our daily medication a doctor’s appointment was arranged. No problems. All problems became NO PROBLEMS!!! We are now home wondering why we left. Go and see for yourself how lovely this hotel and Warsaw are!

Best location and best beds

TripAdvisor rating 4.0/5

Matti H 18/09/2021 TripAdvisor review

Location is excellent. The bed was one of the best I have ever slept in Breakfast was very tasty and the selection was wide. Room was clean, but old-fashioned and worn out. The bathroom has no underfloor heating. In the bathroom there was just one (1) piece of hand soap for two (2) guests.Only four drinking glasses in the room , including 2 in the bathroom. The room cleaning had to be ordered each morning separately. This is not normal in a five star hotel, but on the other hand understandable because of Covid-19

Perfect location

TripAdvisor rating 4.0/5

Rob-Caroline 18/09/2021 TripAdvisor review

We had a very comfortable stay in room 722 for 4 nights. Breakfast buffet was very good. The room had a beautiful view to the square in front of the hotel. The bathroom was also indeed very comfortable. The hotel was situated nearby the old town, perfect. Parking was available for the rentalcar. We had a upgrade with view to the square.

Holiday stay

TripAdvisor rating 5.0/5

andrejusbaranovskis 11/09/2021 TripAdvisor review

Tasty breakfast and very nice rooms. There are people who are not wearing masks, also in elevator without masks, COVID policy not enforced. It looks like not enough staff, was trying to call to the restaurant, didnt managed to get an answer, even after calling 5-6 times.

The best place to stay in Warsaw

TripAdvisor rating 5.0/5

npedchenko Business - 01/09/2021 TripAdvisor review

The best hotel I've ever stayed in when in Warsaw. Location is very central - 3 min walk from Krakowskie Przedmieście. Spa facilities - excellent. The restaurant in the lobby - one of the best restaurants in Poland. I recommend!

Excellent hotel, perfect service, very good location

TripAdvisor rating 4.0/5

classiccarz 23/08/2021 TripAdvisor review

You have to keep in mind that this is a review for a Sofitel and not for an Ibis meaning that the rooms and service are excellent but is exactly as you would expect from a Sofitel. The reception was perfect and very friendly where they went the extra mile to make your stay pleasant. The hotel itself is a bit outdated without it being disturbing. Breakfast is very nice but I was missing a little bit the extra touch in comparison with Novotel / Mercure. The bar is nice but it was a pleasant surprise that the bartender made a cocktail that wasn't in the standard selection. Overall a very pleasant experience.

Must try

TripAdvisor rating 5.0/5

Wojtek20212021 Business - 22/08/2021 TripAdvisor review

This is the best hotel in Warsaw and even in this part of Europe . Try yourself and you will see . Very well placed with an easy access to the old town and main economic point of interest . Large view to the old part of the city and the swimming pool you have never seen .

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