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Sofitel Warsaw Victoria Hotel 5 stars

Customer review rating 4.6/5 7,191 reviews

ALLSAFE approved hotel

Sofitel Warsaw Victoria
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+ 24 Services

Hotel extras

  • Tailor-made meetings in the heart of Warsaw

  • Quality workout and luxurious relaxation

  • Exquisite wine & dine offer

  • Excellent breakfast

  • Concierge service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Warsaw Victoria

Krolewska 11
00-065 warsaw
poland

Tel: +48226578011

Fax: (+48)22/6578057

Check-in from 15h00

Check out up to 12h00

  • AUTOBUS :  175 or 116 UNIWERSYTET BUS STATION

  • METRO :  ONE SWIETOKRZYSKA

  • By plane

    Lotnisko Okecie At 9km / 5.59 miles

  • By train

    WARSZAWA CENTRALNA At 2km / 1.24 miles

GPS :52.240074, 21.013284

Exhibition and convention centre

  • EXPO XXI 2.5 km / 1.55 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 18 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 368 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 4 connecting rooms
    • 368 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Spanish
    • English
    • Polish
    • Italian
    • Russian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Casino
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
    • Umbrellas
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking Additional charge
    • On site
    • 40 parking spaces
    • Private
    • Parking opened 24/7
    • Valet parking
Well-being
  • THE VICTORIA POOL & FITNESS CLUB
    • Covered
    • On site
  • VICTORIA WELLNESS
    • On site
    • Massage
    • Sauna room

Your meetings and events

Seminars, small meetings, celebrations and candlelit dinners - our conference areas are suitable for every occasion. Most of our 19 conference rooms offer natural light and beautiful views over Pilsudski Square.Our experienced MagnifiqueMeetings Concierge will make sure that every meeting and conference runs according to plan. Our chef will manage the catering, which can be tailored to suit the needs and preferences of our guests.In our Ballroom, the curtain hides a professional stage and performers and speakers have access to three dressing rooms. Thanks to the option to install additional lighting, photographers will be able to capture every important moment of the event.

Room descriptions and layouts

18 

meeting rooms

From 1 to 700 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Meeting room

  • Videoconferencing

  • Audio and video equipment

  • Indoor and Outdoor facilities

  • Video camera

  • Office

  • Podium

  • Lectern

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our hotel has 368 comfortable and elegant rooms across five floors, including 76 Luxury rooms and 33 suites. Rooms feature an LCD TV, luxury MyBed bedding and free high-speed WIFI.

Our guest reviews for
Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,191 reviews

TripAdvisor Rating 4.5/5

4,118 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well organised group stay

Customer review rating 5.0/5

Julian M. Business - 12/10/2021 Confirmed reviews ALL

Large group reservation which was very well organised

average, unnecessary flaws

Customer review rating 3.0/5

Harald Families - 12/10/2021 Confirmed reviews ALL

Very good breakfast, spacious room. We however had unnecessary incidents which did not feel 5*. First we were checked into the wrong room at 1:30am with two children. A man had to ring our doorbell after we hade settled in the room and told us to leave. Then we were told our booking had not gone through in the first place, so on record we had no room. We were given another one. Also small things such as not enough robes/slippers for the number of people in the room. Good bar!

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Sofitel Warsaw Victoria. I am sorry that your experience did not meet your expectations due to the automatic system cancellation of room, which in fact caused the lack of prepaid room. Please allow me to express my sincerest apologies for any discomfort this situation have caused you, and for the reservation system, which let a lot to be desired. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I truly hope that you will give us a chance to restore your faith in our service quality corresponding 5 star hotel. Please advise me about your next planning visit in our hotel, then I will take a necessary steps to secure the comfort of your stay and provide you with unforgettable stay in our property. As usual, I remain at your disposal if I may be of any other assistance. Respectfully, Guest Relations Manager h3…

Comfortable room. Pleasant staff.

Customer review rating 5.0/5

Andrzej M. Solo - 10/10/2021 Confirmed reviews ALL

I received a room upgrade when checking in. The room included a bath as requested. Breakfast was at the usual high standard. Staff were always friendly and polite.

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulina Guest Relations

Outstanding experience

Customer review rating 4.5/5

Maciej Business - 07/10/2021 Confirmed reviews ALL

I highly recommend Sofitel Victoria Warsaw. Very warm words to the members of the staff, especially the bar service which is one of the best I have seen in any hotel I've stayed at. Outstanding cocktails and food, very good acommodation. I would point out the need to change hairdryers (at least in the higher-class rooms) as the current ones are at least 10 years old and don't look that good. Other than that - all good.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina Guest Relations Team

Enjoyed my stay at your hotel

Customer review rating 4.5/5

Shany Families - 07/10/2021 Confirmed reviews ALL

Enjoyed it very much, staff was nice and helpfull, room was nice and clean Would be nice to have a lifeguard at the pool present at all times

Dear Shany, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina Guest Relations

Good but slow service

TripAdvisor rating 4.0/5

pawelw852021 06/10/2021 TripAdvisor review

Good Hotel but to less people employed, I was waiting 25 min to check out and in the bar 30 minutes to receive my drink. You can hear the strong horse cars from the street but just if you have a room with view on the nice square

Great Stay!

Customer review rating 4.5/5

Gran W. Families - 04/10/2021 Confirmed reviews ALL

Great one night stay. Nothing to fault, just impeccable service and rooms. Breakfast was fantastic also.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulina Guest Relations

Very nice and comfort hotel

Customer review rating 4.5/5

Kristian P. Business - 04/10/2021 Confirmed reviews ALL

Very well located, friendly and helpful staff and the amineties is very good.

Dear M. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulina Guest Relations

Much more expected

Customer review rating 3.0/5

Tom Families - 03/10/2021 Confirmed reviews ALL

I stayed 2 days at this hotel. Absolutely horrible experience with the online booking . My three online attempts ended with reservation done by phone after many attempts to connect ( the phone is not picked up). Hotel inside is above average . Lighting in the room weak . AC was turned on after a phone call when the temperature in the room hit 26C. Very small area in the front of the hotel for the upcoming cars . Location perfect, hotel employees very friendly and extremely polite.

Dear Mr. G., First of all I wish to thank you on behalf of the entire Sofitel Warsaw Victoria team for taking the time to give feedback following your recent stay with us. Here at Sofitel Warsaw Victoria we are strongly committed to deliver high standards of service to create the most memorable experience. Please accept our most sincere apologies for failing to provide you with the service quality that you expected. According to your concerns about the lightening in the room, I strongly regret to hear about it from your review, as our technical department is always dedicated to make your room brighter. I wish to assure you that all the received remarks we took into our consideration and we are taking them very seriously. I would like to also ensure you that presented service does not reflect on the service quality we present to each and every Guest. I do understand how negative of an impact those situations has had on our hotel reputation, and this should not be the case in a hotel of our standing. Please be assured that all of your mentioned concerns have been passed on to our hotel General Manager, in order to prevent similar situations from arising in the future and take an immediate actions to improve the service quality. I am happy to read that you have also found some pleasant aspects of your stay, including the friendliness of our staff and the very convenient location of the hotel. I truly hope that you will give us a chance to restore your faith in our service quality corresponding 5 star hotel. Please advise me about your next planning visit in our hotel, then I will take a necessary steps to secure the comfort of your stay and provide you with unforgettable stay in our property. As usual, I remain at your disposal if I may be of any other assistance. Yours Sincerely, Małgorzata Badełek Guest Relations Manager H3…

EXCELLENT STAY

Customer review rating 5.0/5

P. Couples - 03/10/2021 Confirmed reviews ALL

Soft check-in with a really welcoming staff at the reception - and it continues at it started, which mean that the room was perfectly clean, swimming pool - a great moment of relaxing. Room service really efficient and food was still hot. Amazing breakfast. It was a perfect stay. Special thanks to the reception staff, they are doing an amazing job! and there are the face of your brand. good job guyz

Beautiful hotel, Great Location, Awesome Staff

TripAdvisor rating 5.0/5

vkmobile Business - 03/10/2021 TripAdvisor review

I stayed here for a week. Great location, beautiful and clean hotel. I saw people cleaning all surfaces everyday for Covid precaution. The staff speaks great English and always went out of their way to help. They even responded to my inquiries via email. The hotel has great amenities (pool, bar, restaurant). It is close to beautiful old town, shopping, restaurants,.... I plan to stay at this hotel again when I revisit.

Best stay ever!

TripAdvisor rating 5.0/5

amilan602 03/10/2021 TripAdvisor review

After staying in many 5stars hotels, I can say the Sofitel Victoria is one of my favorites. I will definitely choose Sofitel Victoria again. Not only that the hotel looks very well, but the great service is what makes it so good.

Great location

Customer review rating 5.0/5

Anonymous Couples - 01/10/2021 Confirmed reviews ALL

Loved staying at property the only draw back, we kept forgetting to ask for the room to be cleaned.

great hotel, convenient location, nice room

Customer review rating 5.0/5

Francois M. Business - 30/09/2021 Confirmed reviews ALL

great service and attentive personnel, the hotel is vey nice. recommended

Dear Francois M, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Paulina Guest Relations

Flawless

TripAdvisor rating 5.0/5

holly c 30/09/2021 TripAdvisor review

From the moment we were met at the airport by Mr Brown until we were delivered back to the airport we received the kindest attention possible. We were at the Victoria for 21 days We established a routine and came to know the front desk employees by their smiles!! The pool is magnificent. The restaurant… a bi-weekly treat. When we found ourselves without our daily medication a doctor’s appointment was arranged. No problems. All problems became NO PROBLEMS!!! We are now home wondering why we left. Go and see for yourself how lovely this hotel and Warsaw are!

Customer review rating 4.5/5

Anonymous Business - 29/09/2021 Confirmed reviews ALL

good breakfast offering, comforting, welcoming

Nice hotel, bad service

Customer review rating 3.0/5

Ewa Couples - 27/09/2021 Confirmed reviews ALL

Nicely renovated hotel with modern and pleasant rooms however service is almost non existent. I was getting ready for a wedding and wanted to order some snacks and drinks to the room for a few people and it was impossible. I tried to call both reception and room service dozen times for more than half an hour and none of them picked up the phone!!! Once finally someone picked up I asked for a room service menu (since i couldn't find it in the room) and I received one for the night (even though it was 14:00) then again tried it make an order, finally worked out, half of the things were not available. Also was almost late, needed a reliable hotel taxi, was informed they dont have one. There is a certain level of service you want in a hotel these days and Sofitel did not deliver.

Good location, nice rooms, very helpful, attentive staff

Customer review rating 4.5/5

Margaret Families - 26/09/2021 Confirmed reviews ALL

Great experience

Best location and best beds

TripAdvisor rating 4.0/5

Matti H 18/09/2021 TripAdvisor review

Location is excellent. The bed was one of the best I have ever slept in Breakfast was very tasty and the selection was wide. Room was clean, but old-fashioned and worn out. The bathroom has no underfloor heating. In the bathroom there was just one (1) piece of hand soap for two (2) guests.Only four drinking glasses in the room , including 2 in the bathroom. The room cleaning had to be ordered each morning separately. This is not normal in a five star hotel, but on the other hand understandable because of Covid-19

Perfect location

TripAdvisor rating 4.0/5

Rob-Caroline 18/09/2021 TripAdvisor review

We had a very comfortable stay in room 722 for 4 nights. Breakfast buffet was very good. The room had a beautiful view to the square in front of the hotel. The bathroom was also indeed very comfortable. The hotel was situated nearby the old town, perfect. Parking was available for the rentalcar. We had a upgrade with view to the square.

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