Hotel - Hotel Mercure Warszawa Grand
Mercure Hotel Mercure Hotel

Hotel Mercure Warszawa Grand

4.5/5 2,770 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Underground car park and outdoor car park: PLN 79/day (Paying)
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK-IN FROM 9:00 AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Your meetings and events

Hold a conference, business meeting, training session or family event at our hotel. We offer experience, professionalism and 8 conference and banquet rooms equipped with high-tech audiovisual equipment.In addition to our expert assistance, advice and event organisation services, the rooms are all equipped with the latest technology, making Mercure Warszawa Grand the perfect location for all types of meetings.

Hotel Mercure Warszawa Grand Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
UJAZDOWSKA 18 m2 2 m 0 0 8 0 0
BELWEDERSKA 24 m2 2 m 20 10 6 10 0
WILANOWSKA 26 m2 2 m 20 10 6 10 0
MAZOWIECKA 45 m2 2 m 30 18 16 24 0
WILANOWSKA&BELWEDERSKA 45 m2 2 m 50 26 26 26 0
OLIMP 3 51 m2 4 m 30 18 14 22 20
MOKOTOWSKA 56 m2 3 m 30 18 18 24 0
OLIMP 2 79 m2 4 m 60 30 44 50 50
OLIMP 1 210 m2 4 m 150 40 48 100 130
    • Screen
    • Flipchart
    • Audio and video equipment
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

  • 299 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • Telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 ALL Rating 8,349 reviews

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,770 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Marco Couples - 19/02/2020 Confirmed reviews ALL
« Well located and comfortable enough »

I was surprised to receive a email asking if something was needed at our arriving but I got surprised again but noticing that my reply wasn't even simply considered. So in the end I make the question of why asking ? Only to check If my trip is still valid ? For convenience I'm using always Booking and I believe that I never failled any booking. Anyway in the end I would say that it was a well located and enough comfortable stay.

Johan Business - 16/02/2020 Confirmed reviews ALL
« Correct »

Nice spacious room and well situated nearby the central station. Friendly staff.

Darek J. Business - 15/02/2020 Confirmed reviews ALL
« Not good enough »

Great, clean room. Nosy repairs until 5 pm - no attempt by the reception to correct the issue Poor customer service (check in and checkout services below expectations).

Claire W. Friends - 14/02/2020 Confirmed reviews ALL
« Great location and a wonderful stay »

Staff were lovely and our experience of the hotel was wonderful.

Anonymous Friends - 13/02/2020 Confirmed reviews ALL
« Very good saty »

Very clean room, nice staff, would definitely recommend it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Szczepan S., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Thank you also for recommending us :-) Sincerely, Joanna Piotrowska Guest Relations Manager

E. B. Business - 13/02/2020 Confirmed reviews ALL
« Good Stay »

Good experience, my room was a bit small but comfortable and with all the necessary functionalities, Service was good and kind

Michael S. Couples - 12/02/2020 Confirmed reviews ALL
« Good location, poor staff »

The hotel is greatly located, clean and spacious rooms, generally a good experience. nevertheless, one of the most important aspects of a hotel is a friendly and helpful staff in which department this place is really lacking. The receptionists are unpleasant, unhelpful and generally rude, giving the impression that me being there is a nuisance for them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael S., Thank you very much for your feeback regarding your stay at the Hotel Mercure Warszawa Grand and we are very sorry that your stay, and particularly the quality service at the reception didn't meet your expectations and had an impact on the entire score for the stay. It is always important for us to listen to the guests' voices and share their comments with all our team, regardless if they are positive or negative. We discuss all the comments, analyze the situations and draw conclusions from them. We will definitely speak to all our receptionists to remind them that they are here for the guests and to appreciate that you are our guest, you are the reason that we are here for. Moreover, you are choosing our hotel among many other places and we should be thankful for this and we are -saying "thank you" for being with us. Also, thank you again for sharing your experience, and we hope that your next visit will be much more professional, presenting the highest quality level. Sincerely, Joanna Piotrowska Guest Relations Manager

Anonymous Business - 12/02/2020 Confirmed reviews ALL
« Good Stay »

Good stay as usual but I didn't get the room upgrade and I had the laundry back the day after the delivery of clothes.

Matthew C. Families - 12/02/2020 Confirmed reviews ALL
« Comfortable and we'll located »

Good but disappointing that the sauna was closed - made the stay less good value as more equivalent to an Ibis

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew C., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. I am very sorry that the sauna was out of service during the time of your stay. It is always important for us to receive feedback from you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than this one and you will have a chance to take an advantage of our sauna. Sincerely, Joanna Piotrowska Guest Relations Manager

Simon C. Couples - 12/02/2020 Confirmed reviews ALL
« Good stay »

Room was clean and staff nice, however unable to turn bathroom lighting on without also turning lighting on in bedroom. Also chairs in bedroom old and uncomfortable. Could do with better hanger near shower for towels.

Ronald B. Friends - 10/02/2020 Confirmed reviews ALL
« Well located great service »

Excellent x

Sergey Business - 09/02/2020 Confirmed reviews ALL
« Friendly personal, nice room, good breakfast »

Nice place to stay in Warsaw. Very positive impression from all aspects - location, staff, restaurant, rooms.

Niels Business - 06/02/2020 Confirmed reviews ALL

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niels Chresten A., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Roger H. Friends - 02/02/2020 Confirmed reviews ALL
« Great stay »

Room was great but some smell from shower drain a little displeasing Room very comfortable staff amazing room Kept clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alina B., We very much appreciate your comments regarding your stay at the hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. I will share your comments with our team, especially those regarding the unpleasant smell.. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next stay will more satisfying for you. Sincerely, Joanna Piotrowska Kierownik ds. Relacji z Gośćmi

Gavin B. Couples - 02/02/2020 Confirmed reviews ALL
« 4th stay in this great hotel. Pitty about the construction noise. »

Having stayed at this hotel a number of times we were well aware of how good this place has preciously been. Its in a great location with great facilities. Unfortunately on this occasion there was building works being carried out on the 4th level where we were located. This proved to be a nightmare trying to get a few hours sleep for our night flight. This wouldnt put me off staying here again but this should have been mentioned when checking in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gavin B., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. We are very sorry for the inconvenience with the noise, it was un unexpected pipe failure that we didn't plan, however we do apologize for this situation. We will definitely share your comments with our team and with our technical department. I am sure that we will take a lesson from your feedback and we will avoid situations like this in the future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant and enjoyable. Sincerely, Joanna Piotrowska Guest Relations Manager

Michel Business - 01/02/2020 Confirmed reviews ALL
« Good location, excellent experience »

Quick checkin. Good experience with employees. Bed room was large and comfortable.

Anders B. Business - 01/02/2020 Confirmed reviews ALL
« Good location, good service and a friendly atmosphere. »

I use to stay in your hotel primeraly because of youtr locsation Close to the Ministries I'm usually visit. I like your big rooms with stable wifi. The price level suits me fine and so the friendly atmoshere. An idea for improvement helping the Quick check out would be to skip the minibar in the room and instead have a mini shop in the reception area.

Anonymous Business - 30/01/2020 Confirmed reviews ALL
« Good stay »

However rooms are nice and front desk at the reception very helpful, friendly and fast, the whole experience was effected by the smell. When you are living your car and want to go to the reception desk you just have to go via passage which smells like sewers (it was really awful).

Rob B. Business - 23/01/2020 Confirmed reviews ALL
« Pleasant stay »

Good Hotel, well positioned in the city

P. Solo - 19/01/2020 Confirmed reviews ALL
« Super »

Super !!!!!!!!!

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates